Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good amenities
Cons:
Hidden charges
Cleanliness issues
Service responsiveness

Categories

Cleanliness
7.66
Some cleanliness issues reported, including dirty dishes and bathroom leakage.
Service
8.63
Overall friendly service, though there were some issues with staff responsiveness.
Location
9.17
Amazing views and a great location near attractions.
Room Quality
8.12
Rooms are generally spacious and comfortable, though not always meeting requests.
Amenities
8.65
Good amenities including the waterpark and sauna.
Value for Money
7.61
Concerns over hidden charges and additional fees.
Food and Beverage
7.16
Breakfast quality was deemed okay, but issues with cleanliness were noted.
Overall Experience
8.63
Enjoyable stay, with a beautiful view despite some service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:37

Property Description

Luxurious Accommodations with Spectacular Views

Unmatched Dining and Shopping Experience

Convenient Amenities and Services for a Seamless Stay

Experience breathtaking views of Niagara Falls from each room at Sheraton Fallsview Hotel. Indulge in exquisite dining options at Fallsview Restaurant and enjoy a shopping spree without leaving the hotel premises. Unwind with spa treatments and take advantage of 24-hour concierge services. With a prime location near Clifton Hill and top attractions, your perfect Niagara Falls getaway awaits at Sheraton Fallsview Hotel. Book now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the mandatory resort fee includes WiFi, unlimited calls to Canada, admission to Fallsview Rooftop Pool & Bar (seasonal), Beer tasting for 2 at Niagara Brewing Company and tasting for 2 at Niagara Distillery, 2 Bottles of Water, discounts at several retail shops.

Local Fees and Taxes includes the Municipal Accommodations Tax.In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Mon, Sep 1, 2025 until Fri, May 15, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 45 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs CAD 15.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 5954 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 7.16
Overall Experience: 8.63
K
Kendrick • solo_traveller • us
10
Very relaxing, Everything you need is right there
Pros:

Staff was really nice, one of the cleanest hotels I have ever been in.

Cons:

Need to invest into better pillows

2026-05-09 • via Nuitee
N
nojeda • solo_traveller • pr
10
2026-05-09 • via Nuitee
N
Nathan • solo_traveller • au
9
Pros:

Excellent location, views and room.

Cons:

Nothing.

2026-05-09 • via Nuitee
S
Shrinerdon • Couples • Angus, Ontario
10
Super quiet and clean rooms!!
Pros:

Amazing service, staff and restauraunts. This is our third visit and not the last.....we live it here!! Tony M, the valet guy was absolutely amazing friendly and eased our check in. Very friendly and helpful chap. Well done Tony!!

2026-05-08 • via Tripadvisor
S
S8456RZcherylm • Solo travel
8
Good Customer Service: Where Do You Find It?
Pros:

My stay at the Sheraton Fallsview in Niagara Falls was memorable for many positive reasons, but unfortunately, the front desk reception service was a major disappointment.

I want to be clear that most of the staff I encountered throughout the hotel were warm, welcoming, and professional. The valet team was friendly as soon as I arrived. The buffet staff provided exceptional service, especially Carly, Edna, and another server whose name I unfortunately forgot. Jack, the concierge, was friendly, knowledgeable, and extremely helpful in helping me navigate the city. The staff at the gift shop and Circle K were also kind, helpful, and pleasant. I needed another charging cord for my iPhone, and the gentleman at Circle K took the time to help me select one that was good quality and would work properly. The gift shop staff were friendly, helpful, and even funny. These employees truly represented hospitality.

Then there was the front desk.

The reception staff did not reflect the same level of warmth or professionalism as the rest of the hotel. I wanted to make a reservation at Massimo’s, thinking it would be a nice way to end a great day. I first tried calling from my cell phone, but had trouble connecting. Then I tried using the phone in my room, but the call rang and disconnected. I then called the front desk for assistance.

A staff member named Shawnee answered. Since this was my first time in Niagara Falls, I mistakenly referred to the Brock restaurant because I did not realize Brock was the name of the hotel and not the steakhouse. Instead of politely clarifying, Shawnee rudely corrected me. I then asked to be transferred to Massimo’s. She transferred the call, but it eventually rang back to her. Before I realized I was speaking to her again, I began asking about a reservation. Her response was, “You are just gonna have to call back because the call came back to me. They busy.”

That response was rude, dismissive, and completely unprofessional.

I was so taken aback that I got dressed and went down to the front desk because I wanted to see who had spoken to me that way. The registration staff went to the back to get Shawnee. She came out frowning, with an unfriendly posture and attitude, and simply said, “Yes?” At that point, I said, “I just wanted to see,” and walked away. I had already seen enough.

Fortunately, I chose not to let that interaction ruin my day. Carly and the buffet staff later helped celebrate my birthday and even got some coworkers to sing “Happy Birthday,” which was incredibly thoughtful and appreciated.

The unfortunate part is that many guests may base their impression of the hotel on the front desk staff, since they are often the first point of contact. That is a shame, because the rest of the Sheraton Fallsview staff delivered excellent hospitality. The support staff deserve recognition and praise. However, the front desk service needs serious improvement. Hospitality begins at reception, and in this case, that part of the experience fell far below expectations.

A couple of days later I went to The Brock Hotel to ask about the Prime Steakhouse. The reception staff was the polar opposite of the Sheraton’s staff. The staff immediately acknowledged me with smiles. They were welcoming and eager to help. They were patient in providing information about the restaurant and directions - an excellent example of customer service.

2026-05-08 • via Tripadvisor
L
linl94022 • Family • Los Altos Hills, California
10
Beautiful time at the falls
Pros:

Had a great view of the falls from a high floor room. Room was clean and bed was comfortable. Checkin and conceirge service was super friendly and hotel is conveniently located to the bustle of Clifton Hills and even has a whole watermark, arcade, and restaurants all connected without having to go outside. Breakfast buffet was excellent with a great view of the falls, large selection of items, and courteous service.

2026-05-08 • via Tripadvisor
D
Driss • couple • us
9
2026-05-08 • via Nuitee
K
Khalid • family_with_children • us
10
Cons:

The bathroom doors where all messed up

2026-05-08 • via Nuitee
S
Sufian • couple • sa
6
2026-05-08 • via Nuitee
I
Ivette Enriquez • solo_traveller • us
10
2026-05-08 • via Nuitee
N
Noor • family_with_children • ca
3
Cons:

I don't get the room I booked

2026-05-08 • via Nuitee
T
Teresa • couple • au
9
Pros:

The view and location were amazing! Loved the fireplace in our room

Cons:

No shower cap in bathroom and no tea bags only coffee. We’re from Australia so maybe it’s an Australian expectation but t overall everything else was great. 👍

2026-05-07 • via Nuitee
G
gsinha007 • solo_traveller • ca
9
2026-05-07 • via Nuitee
A
Amber • family_with_children • us
9
Excellent!
Pros:

Perfect location for exploring Niagara Falls. Walking distance to an awesome view, restaurants, the boat rides, zip lining & Clifton Hills. I would definitely stay here again. This hotel is literally connected to everything. Waterpark, Casino, Rainforest Cafe, Ice Cream parlor & More!

Cons:

I understand but $50 daily parking. No microwave in the room. There is a community one in the hall with the ice machine.

2026-05-07 • via Nuitee
T
Tammy • couple • us
10
2026-05-07 • via Nuitee
K
Kevin • couple • us
10
2026-05-06 • via Nuitee
W
William • couple • gb
9
Outstanding view & location, really comfortable room with great service and facilities
Pros:

We chose the location and type of room so we could enjoy the view of both American and Horseshoe Falls. When entering the room the view was immediately outstanding. A bonus was the opening door in the window (with guard rail) to allow us to see and indeed hear the falls.
In all other respects, the hotel was a good quality expected of Sheraton/Marriott.

Cons:

We had buffet breakfast, the quality of the food was generally good. Cereal choices were limited. The indoor pool was ok, but felt a little gloomy.

2026-05-06 • via Nuitee
M
Mary Rose • family_with_children • ca
9
2026-05-06 • via Nuitee
R
Rute • extended_group • pt
6
Agradável e muito próximo
Pros:

A proximidade das Cataratas

Cons:

Para um Sheraton esperava melhor em termos de instalações e amenities
O pequeno almoço pode melhorar em logística e em quantidade a oferecer. Achei desagradável chegar e esperar para sentar e termos imensos papéis só para tomar o pequeno almoço, há espaço para melhorar e simplificar.

2026-05-05 • via Nuitee
S
Steph • solo_traveller • tt
7
2026-05-05 • via Nuitee