The Chifley Houston, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.8 (564 reviews)
2400 West Loop South , Houston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
High parking fees
Lack of microwaves
Concerns about cleanliness in some areas

Categories

Cleanliness
8.5
The hotel and room was very clean; however, there were mentions of moldy bed sheets.
Service
9.3
Staff was efficient, kind, and helpful, contributing positively to the experience.
Location
9.3
Great location close to shopping malls and attractions.
Room Quality
8.8
Rooms were clean and comfortable with modern furnishings.
Amenities
8.3
Lack of microwaves and mentioned high parking fees hindered the experience.
Value for Money
8.8
Some guests felt the parking fees were excessive, affecting overall value.
Food and Beverage
8.3
Breakfast buffet was found to be expensive.
Overall Experience
9.1
Overall, a positive stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:07

Property Description

Luxurious Suites with Modern Amenities

Experience 4-star luxury at The Chifley in Uptown Houston. Each suite features a flat-screen TV, Lavazza espresso maker, and plush robes. Enjoy the separate living and dining area for added comfort during your stay.

Local Cuisine and Relaxation

Indulge in thoughtfully localized cuisine at Rouse Craft Cooking, the hotel's on-site restaurant. Unwind by the outdoor pool or hot tub, or stay active at the fitness center. The perfect combination of culinary delights and relaxation awaits you.

Convenient Location and Exceptional Service

Located within walking distance of The Galleria, The Chifley offers easy access to popular attractions like the Water Wall and the Museum District. With multilingual staff ready to assist, your stay is sure to be seamless and memorable.

Book your stay at The Chifley now for an unforgettable Houston experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

8.8
Based on 564 reviews
Cleanliness: 8.5
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.1
S
Stevens • couple • us
9
2026-02-08 • via Nuitee
D
Dasaray • couple • us
8
Cons:

There was absolutely no microwave we from out of town there needs to be one on atleast on one floor
We had to continue to buy food could eat our food from steak houses we went too unfortunately

2026-01-30 • via Nuitee
I
ignacio • couple • us
7
2026-01-26 • via Nuitee
S
STERLINN • solo_traveller • us
10
Cons:

Parking cost $32.00 per night.

2026-01-25 • via Nuitee
N
Nina • couple • us
7
2026-01-22 • via Nuitee
D
Denisa • couple • cz
9
2026-01-21 • via Nuitee
C
Christine • couple • us
9
2026-01-20 • via Nuitee
C
Curtis • couple • us
8
Cons:

I drove from California and my son flew and rented a car when he arrived in Houston. He paid for parking in the garage and suggested that I use valet since I walk with a cane. Didn't know the cost of valet parking was $44.00 a day until we checked out. There was a sign but it was set back along side the valet's desk and it was partially obstructed by plants. I tipped the valet person each time I used my car, which was every day of my stay, thought the cost of parking was a bit excessive.

2026-01-20 • via Nuitee
T
Tammy • solo_traveller • us
8
2026-01-20 • via Nuitee
M
Mohammad • couple • us
9
2026-01-19 • via Nuitee
R
Reginald • couple • us
10
2026-01-19 • via Nuitee
D
Daniela • solo_traveller • us
9
Pros:

Very nice hotel.

Cons:

No microwave in rooms

2026-01-19 • via Nuitee
T
Telecha • extended_group • us
10
Wonderful and will become my go to place when visiting Houston
2026-01-19 • via Nuitee
R
Ramandeep • couple • gb
9
2026-01-19 • via Nuitee
T
Tanya • couple • us
10
It beautiful and the beds are comfortable.
Pros:

Everything was so nice.

Cons:

N/A

2026-01-19 • via Nuitee
E
Esme • extended_group • us
3
The worst hotel experience ever with unhygienic and unsafe rooms, and unresponsive management.
Cons:

Cleanliness - we found a toothbrush in one of the beds and a needle lying on the floor. The floor had not been vacuumed.
I reached out to management via email and they did not even bother to respond.

2026-01-19 • via Nuitee
J
Jose • family_with_children • us
10
This place is definitely a must stay here more often kinda place.
Pros:

Location, cleanliness, condition of property is excellent

Cons:

Price for breakfast is outrageous for the quality and it ain't worth near as the price that we paid.

2026-01-19 • via Nuitee
S
Shameka • extended_group • us
8
Pros:

The location was good and it was nice and clean.

Cons:

The sewer smell that hits you as soon and you hit the double doors from outside.

2026-01-19 • via Nuitee
G
Geremie J • family_with_children • us
9
Overall, a pleasant stay.
Pros:

Everything else besides what’s indicated in the next box was good. The dining experience was great.

Cons:

The main shower head did not work and the drain drained to slow forcing you out of the shower too soon. This occurs for both guest's showers.
The WiFi service was slow and weak reception.

2026-01-19 • via Nuitee
K
Kierra • extended_group • us
7
Overall Enjoyable Stay
Pros:

The hotel was ecstatically pleasing and the room was clean and cozy. The artwork throughout the hotel was very chic and well thought out. The halls and elevator to the room were clean and mainly quiet. Our room was clean; we had no issues with housekeeping. Staff was a hit or miss. The associate who checked us in was very upbeat and approachable (female, brown skin, twist/locs with honey highlights). Other front desk staff didn't even bother to greet us and seemed uninterested.
Maintenance staff, dining staff, and valet staff were kind and helpful.
The pool area was well kept and also nicely designed. I found it to be a relaxing area.
The location was ideal, close to the Galleria, Water Wall, and shopping and dining within walking or short driving distance.

Cons:

We had a large roach (alive) in our first room. I called the front desk and maintenance came right away. However, we had to ask to be moved to another room. They did honor our request. It was 5am and no complimentary service/add-ons were offered. I did ask for complimentary breakfast and they did honor the request. My issue was nothing was readily offered for the inconvenience (pest, inoperable parking garage elevator).
The elevator from the parking garage did not work. We stayed three days and the elevator was inoperable the entire time. I believe I read previous comments regarding issues with the parking garage. This leads me to believe this has been an ongoing issue. For $32 daily (self-parking), repairing the elevator should be top priority.
The food at the breakfast buffet was decent. We received complimentary breakfast due to the pest mishap. However, the price per person was $28. I didn't think it was worth the price. If it wasn't complimentary, I would have dined elsewhere.

2026-01-19 • via Nuitee