Sercotel Arenal Bilbao

Hotels
•
Sercotel Hoteles
8.8 (4077 reviews)
Los Fueros, 2 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Noise from outside
Limited parking
Small room sizes

Categories

Cleanliness
8.76
General consensus indicates the hotel was clean with mentions of good hygiene.
Service
9.23
Guests appreciated the helpful and friendly staff, contributing positively to service sentiment.
Location
9.27
The location received consistent praise across multiple reviews for being central and convenient.
Room Quality
8.22
Mixed reviews regarding room quality, with some mentioning noise and small sizes.
Amenities
8.75
General sentiment indicates good amenities, but some complain about specific issues like parking.
Value for Money
8.71
Overall good value expressed, though some mention room size as a limitation.
Food and Beverage
8.76
Positive remarks about breakfast and overall food quality.
Overall Experience
8.73
Most guests had a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Prime Location in Bilbao City Centre
Located just steps away from major attractions such as Arriaga Theatre, Catedral de Santiago, and Casco Viejo Metro Station, Sercotel Arenal Bilbao offers a convenient stay in the heart of Bilbao.

Comfortable Rooms with Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, Smart TVs, and minibars, ensuring a comfortable and relaxing stay at the 3-star Sercotel Arenal Bilbao.

Delicious Buffet Breakfast and Nearby Attractions
Start your day right with a delicious buffet breakfast and explore nearby attractions like Funicular de Artxanda, Bilbao Fine Arts Museum, and Guggenheim Museum Bilbao during your stay at Sercotel Arenal Bilbao.

Book now for an unforgettable experience at Sercotel Arenal Bilbao!

Important information:

The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 19.50 per day.

Location

Guest Reviews

8.8
Based on 4077 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
C
Christopher • couple • gb
10
2026-03-07 • via Nuitee
M
Mitchell • family_with_children • gb
7
Pros:

Staff were a bit unfriendly

Cons:

Good location

2026-03-06 • via Nuitee
A
Anne • solo_traveller • ca
9
We had a wonderful time. Would recommend the hotel to anyone who wanted to be in an interesting ,lively, close to everyt
Pros:

The location was amazing could not have been better. The breakfast was very good. The rooms very comfortable

Cons:

Nothing

2026-03-05 • via Nuitee
R
Ruiz • extended_group • es
8
2026-03-05 • via Nuitee
S
Sergio • solo_traveller • es
9
2026-03-03 • via Nuitee
M
marcella maria • extended_group • it
8
Ottima soluzione in centro città per godersi Bilbao
Pros:

Ottima posizione, vicino alla metro, nel cuore della città vecchia. Camera ben dimensionata e letto comodo. Colazione abbondante e varia.

Cons:

Camera accogliente e confortevole, ma le foto viste in fase di prenotazione non rappresentano la stanza della nostra prenotazione.

2026-03-02 • via Nuitee
C
Concha • extended_group • es
8
2026-03-02 • via Nuitee
C
CARLES • solo_traveller • es
6
Un lloc raonable on passar uns quants dies
Pros:

M'ha agradat la localització de l'hotel, l'atenció del personal, i l'esmorzar. De fet, vaig trobar interessant que per impedir que no càpiga prou gent, hi hagués uns torns. El wifi també és força correcte. I la mida de l'habitació era l'adequada.

Cons:

La il·luminació de l'habitació. Només hi havia un llum. El fet que només hi hagués un ascensor, i de vegades hauries d'esperar bastant. Que totes les habituacions individuals donen al patí anterior. Que l'ascensor no arriba al sisè pis.

2026-03-02 • via Nuitee
J
J.Carlos • couple • es
10
2026-03-01 • via Nuitee
R
Rafael • family_with_children • es
9
Pros:

Atención y ubicación

Cons:

El colchón

2026-03-01 • via Nuitee
N
Naroa • solo_traveller • es
10
Pros:

Ubicación inmejorable y con buenas vistas. Habitación cómoda y silenciosa. Desayuno variado.
Personsal amable. Todo perfecto.

2026-02-27 • via Nuitee
T
Travel Viaje • family_with_children • es
8
Buena ubicación
Pros:

La ubicación es perfecta. Muy céntrico para conocer la parte vieja de la ciudad con muchos bares y restaurantes

2026-02-27 • via Nuitee
M
Marta García Vahí • couple • es
10
Pros:

La disponibilidad del personal.
La comodidad de las camas.
La localización.

Cons:

El aislamiento general de la habitación: se escuchaba todo lo que ocurría en el pasillo y también los ruidos de la calle a primera hora.

2026-02-26 • via Nuitee
M
Maria • couple • es
10
2026-02-25 • via Nuitee
J
Joaquín_pelopincho • couple • es
9
Pros:

El desayuno ha sido estupendo y la ubicación también está muy bien.

2026-02-25 • via Nuitee
F
Francesco • family_with_children • de
9
2026-02-25 • via Nuitee
L
Lucia Ravesi • family_with_children • it
10
Pros:

Posizione ottima. Personale qualificato e gentile

2026-02-24 • via Nuitee
I
Irina • couple • ru
9
2026-02-24 • via Nuitee
V
Volodymyr • family_with_children • es
9
2026-02-24 • via Nuitee
G
Goizalde • couple • es
7
2026-02-23 • via Nuitee