Sercotel Arenal Bilbao

Hotels
•
Sercotel Hoteles
8.8 (4117 reviews)
Los Fueros, 2 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Noise from outside
Limited parking
Small room sizes

Categories

Cleanliness
8.76
General consensus indicates the hotel was clean with mentions of good hygiene.
Service
9.23
Guests appreciated the helpful and friendly staff, contributing positively to service sentiment.
Location
9.27
The location received consistent praise across multiple reviews for being central and convenient.
Room Quality
8.22
Mixed reviews regarding room quality, with some mentioning noise and small sizes.
Amenities
8.75
General sentiment indicates good amenities, but some complain about specific issues like parking.
Value for Money
8.71
Overall good value expressed, though some mention room size as a limitation.
Food and Beverage
8.76
Positive remarks about breakfast and overall food quality.
Overall Experience
8.73
Most guests had a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Prime Location in Bilbao City Centre
Located just steps away from major attractions such as Arriaga Theatre, Catedral de Santiago, and Casco Viejo Metro Station, Sercotel Arenal Bilbao offers a convenient stay in the heart of Bilbao.

Comfortable Rooms with Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, Smart TVs, and minibars, ensuring a comfortable and relaxing stay at the 3-star Sercotel Arenal Bilbao.

Delicious Buffet Breakfast and Nearby Attractions
Start your day right with a delicious buffet breakfast and explore nearby attractions like Funicular de Artxanda, Bilbao Fine Arts Museum, and Guggenheim Museum Bilbao during your stay at Sercotel Arenal Bilbao.

Book now for an unforgettable experience at Sercotel Arenal Bilbao!

Important information:

The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 19.50 per day.

Location

Guest Reviews

8.8
Based on 4117 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
Z
Zuhaitz • solo_traveller • es
2
2026-04-17 • via Nuitee
J
Jaume • couple • es
8
2026-04-17 • via Nuitee
J
Jensa • solo_traveller • us
10
Outstanding facility and staff, and the for-purchase was outstanding in taste and value, too!
2026-04-17 • via Nuitee
B
Bailey • solo_traveller • gb
9
Excellent location for all the Casco Viejo facilities.
Pros:

The location is excellent for the Old Town and is only steps away from the Plaza Nuevo where there are many tapas bars. However, the there was no noise whatsoever from the road outside.

Cons:

The spotlessly clean single room could have benefitted from tea/coffee making facilities but the bathroom was excellent.

2026-04-16 • via Nuitee
G
Günter • solo_traveller • de
7
2026-04-16 • via Nuitee
G
Grzegorz • couple • pl
8
Za ścianą znaleźliśmy dużo fajniejsze locum
Pros:

Lokalizacja

Cons:

Jakość wykończenia pokoi

2026-04-16 • via Nuitee
R
Robert • couple • au
9
A wonderful base for exploring this beautiful city
Pros:

A lovely view of the theatre, park and city. Great location for access to old town and new town centre. Really tastefully furnished room with a large, comfortable bed. Close to the main station and Euskotren.

Cons:

Everything was good

2026-04-16 • via Nuitee
M
maria gabriela • family_with_children • es
9
Súper Amables y buena situación
Pros:

La amabilidad , el desayuno
Y la situación

Cons:

Las almohadas , la cama supletoria y las toallas

2026-04-15 • via Nuitee
R
Robert • family_with_children • at
9
Gutes Mittelklassehotel im Herzen von Bilbao
Pros:

Das Hotel liegt in der Altstadt von Bilbao, ist somit gut gelegen um in der Altstadt spazieren zu gehen.
Außerdem ist die Metrostation aber auch Busstationen sehr nahe am Hotel.
Das Frühstück war sehr gut, alles frisch und alles in entsprechender Menge vorhanden.

2026-04-14 • via Nuitee
N
Nicola • solo_traveller • it
10
Pros:

Tutto, hotel centrale e ricca colazione

2026-04-14 • via Nuitee
L
Lynda Alison • solo_traveller • gb
9
It’s very convenient for the city and I would be happy to come again.
Pros:

I was upgraded to a double room on the top floor which was a nice surprise and it was quiet away from the street. The location was very central and there are lovely places to eat in the square behind. The staff were very friendly.

Cons:

Nothing

2026-04-13 • via Nuitee
R
ROBERTO • extended_group • it
8
2026-04-13 • via Nuitee
M
maria • solo_traveller • cl
10
Estadía confortable cerca de todo al lado de la estación del metro buena conectividad
Pros:

La habitación muy elegante ,sin ruido el desayuno muy abundante y variado

2026-04-13 • via Nuitee
I
Iacomelli • extended_group • it
7
Comodo per la vicinanza al centro
Pros:

Vicinanza ai luoghi di interesse

Cons:

Receptions e colazione divisa in orari

2026-04-13 • via Nuitee
M
MANUEL ANGEL • extended_group • es
10
Agradable. Cerca de todo. Tranquilo.
Pros:

Me gustó la ubicación y atención del personal.

Cons:

Que solo me quede una noche.

2026-04-12 • via Nuitee
C
Cristina028 • solo_traveller • es
9
2026-04-12 • via Nuitee
B
Bente • couple • no
8
Fint hotell med flott beliggenhet og nærhet til T-bane og Gamlebyen og shopping
Pros:

Første natten hadde vi et stort rom med kaffemaskin og sofa og utsikt. Andre natten hadde vi et mindre rom. Vi var veldig fornøyd med første natten.

Cons:

Ikke noe negativt

2026-04-11 • via Nuitee
R
Raul • solo_traveller • es
9
2026-04-11 • via Nuitee
T
Tetsuji • couple • jp
9
このホテルに泊まってよかったです
Pros:

立地がすごく良かったです。駅から近く、旧市街散策するに良いホテルです。
歩くことが好きな私たちには、川沿いの散歩もしやすくよかったです。

Cons:

なし

2026-04-11 • via Nuitee
Q
quique • family_with_children • es
10
Pros:

La ubicación es perfecta para visitar la ciudad, además puedes dejar el coche en el parking arenal Bilbao que está a 50 metros y tienes un pequeño descuento

Cons:

Todo bien

2026-04-10 • via Nuitee