Sercotel Arenal Bilbao

Hotels
•
Sercotel Hoteles
8.8 (4194 reviews)
Los Fueros, 2 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Noise from outside
Limited parking
Small room sizes

Categories

Cleanliness
8.76
General consensus indicates the hotel was clean with mentions of good hygiene.
Service
9.23
Guests appreciated the helpful and friendly staff, contributing positively to service sentiment.
Location
9.27
The location received consistent praise across multiple reviews for being central and convenient.
Room Quality
8.22
Mixed reviews regarding room quality, with some mentioning noise and small sizes.
Amenities
8.75
General sentiment indicates good amenities, but some complain about specific issues like parking.
Value for Money
8.71
Overall good value expressed, though some mention room size as a limitation.
Food and Beverage
8.76
Positive remarks about breakfast and overall food quality.
Overall Experience
8.73
Most guests had a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Prime Location in Bilbao City Centre
Located just steps away from major attractions such as Arriaga Theatre, Catedral de Santiago, and Casco Viejo Metro Station, Sercotel Arenal Bilbao offers a convenient stay in the heart of Bilbao.

Comfortable Rooms with Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, Smart TVs, and minibars, ensuring a comfortable and relaxing stay at the 3-star Sercotel Arenal Bilbao.

Delicious Buffet Breakfast and Nearby Attractions
Start your day right with a delicious buffet breakfast and explore nearby attractions like Funicular de Artxanda, Bilbao Fine Arts Museum, and Guggenheim Museum Bilbao during your stay at Sercotel Arenal Bilbao.

Book now for an unforgettable experience at Sercotel Arenal Bilbao!

Important information:

The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 19.50 per day.

Location

Guest Reviews

8.8
Based on 4194 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
B
Bo • solo_traveller • se
10
2026-05-09 • via Nuitee
G
Gerlinde • solo_traveller • at
9
Sehr angenehmer Aufenthalt in diesem netten Haus
Pros:

Lage des Hotels top, angenehme Größe (nicht so unpersönlich groß), gutes Frühstück

Cons:

Frühstück hätte etwas abwechslungsreicher sein können (vor allem bei längerem Aufenthalt)

2026-05-09 • via Nuitee
J
JUAN • solo_traveller • es
8
2026-05-08 • via Nuitee
J
Jaime • couple • es
9
2026-05-08 • via Nuitee
C
Cristina • solo_traveller • es
10
2026-05-08 • via Nuitee
B
BERK • couple • tr
10
2026-05-07 • via Nuitee
D
Diego • solo_traveller • it
9
Pros:

La posizione zona centrale di Bilbao vicino a tutto

Cons:

Nulla

2026-05-07 • via Nuitee
G
Gema • solo_traveller • es
9
Pros:

La ubicación y comodidad de las habitaciones.

Cons:

Tener que elegir turno la noche antes para el desayuno por el tamaño del comedor.

2026-05-07 • via Nuitee
E
eric • solo_traveller • be
1
Cons:

après la reservation, information d une fete populaire "Korrika" de 7h à 12h30
Impossible d'atteindre l hotel ; routes barrées par la police
Foule compacte partout dans ce quartier
Parking imossible
J' ai tourné en rond de 16h à 17h30 puis abandonné , puis reservé un autre hotel via booking.
L hotel refuse de me rembourser.
Le comportement de l hotel est scandaleux

2026-05-07 • via Nuitee
F
Fernando • solo_traveller • br
9
Pros:

Tudo.

Cons:

Nada a reclamar.

2026-05-07 • via Nuitee
M
Malussandro • Family • Washington DC, District of Columbia
10
Title: Perfect location, outstanding service, Thais made the difference
Pros:

Sercotel Arenal Bilbao is the kind of hotel that gets everything right. Located at the entrance of the Casco Viejo, facing Arenal Park and the San Nicolás Church, the location alone is worth five stars. The Guggenheim is a short walk away, Mercado de la Ribera is five minutes on foot, and the entire old town is literally at your doorstep.
The room was beautiful and the views were spectacular, waking up to that setting every morning made the trip even better.
Breakfast deserves its own mention. The dining area is small, which is why they organize it by time slots, a smart solution. But what truly made it special was Thais, the one person running the entire breakfast operation. Her energy, her smile, and her dedication to keeping everything perfectly organized and stocked at all times was remarkable. She represents the best of what hospitality should be.
For those arriving by car, the hotel sits in a restricted traffic zone, but a paid parking garage is just five minutes away under Arenal Park. Daily rates are very reasonable, and the hotel provides 10% discount coupons.
Highly recommended. A gem in the heart of Bilbao.

2026-05-06 • via Tripadvisor
I
Inez • couple • nl
8
De locatie is fantastisch. Liever geen kamer op de bovenste verdieping.
Pros:

Locatie

Cons:

We zaten op de bovenste verdieping. Er was een raam met alleen uitzicht naar boven. De airco gaf niet genoeg verkoeling.

2026-05-06 • via Nuitee
B
Beatriz • solo_traveller • es
9
Estancia muy agradable
Pros:

Mejoraría un poco la variedad en el desayuno
Me parece q ha bajado un poco…

Cons:

Desayuno

2026-05-06 • via Nuitee
R
Rosa maria costa • family_with_children • pt
8
2026-05-04 • via Nuitee
T
TUĞBA • couple • tr
10
Pros:

Konumu çok iyidi odalar geniş ve temizdiler. Nehre bakan odaya denk geldik o yüzden her sabah o şekilde uyanmak çok keyifliydi

Cons:

Ben çok etkilenmiyorum ama eğer ki ses hassasiyetinşz varsa biraz zor uyuyabilirsiniz. Bazı akşamlar dışardan çok ses geliyordu. Çünkü çok merkezi konum

2026-05-04 • via Nuitee
R
Rosa • extended_group • es
10
Pros:

Muy céntrico y muy buenas instalaciones, limpio y muy buen desayuno

2026-05-03 • via Nuitee
F
Felisa • solo_traveller • es
10
Pros:

Esta muy bien

2026-05-03 • via Nuitee
V
Valerie • couple • de
10
2026-05-02 • via Nuitee
B
Bob • couple • nl
9
2026-05-01 • via Nuitee
J
Jose maria • solo_traveller • es
8
Pros:

la cama y la ubicacion

Cons:

nada

2026-05-01 • via Nuitee