Melia Hanoi

Hotels
•
Meliá Hotels & Resorts
9 (1593 reviews)
44B Ly Thuong Kiet Street , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
See all facilities

Review Highlights

Pros:
Excellent service
Prime location
Cons:
Issues with showers
Initial room assignment on smoking floor

Categories

Cleanliness
8.21
Rooms were clean; some complaints about initial room assignment.
Service
9.68
Staff were very helpful and accommodating.
Location
9.22
Prime location, near restaurants and attractions.
Room Quality
8.67
Rooms were comfortable and well-appointed.
Amenities
9.2
Great amenities including a gym and good breakfast.
Value for Money
8.66
Good value considering location and amenities.
Food and Beverage
9.21
Breakfast was well-received and food quality was good.
Overall Experience
9.18
Overall delightful experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:28

Property Description

Luxurious Accommodations

Melia Hanoi, situated in Hanoi’s City Centre, offers modern rooms equipped with flat-screen TVs and 24-hour room service. Guests can enjoy amenities like a safety deposit box, tea/coffee facilities, an outdoor pool, and a spa.

Dining Experiences

Indulge in a culinary journey at Melia Hanoi's diverse dining options. From the elegant and sophisticated Garbo Bar serving classic cocktails to Mosaico Restaurant offering Mediterranean cuisine and live cooking stations, to Cham Restaurant elevating Asian street food with skilled techniques and quality ingredients.

Relaxation and Entertainment

Unwind at the casino, fitness centre, massage services, or sauna. With a prime location near Hoan Kiem Lake and attractions like Thang Long Water Puppet Theatre, make Melia Hanoi your next destination for a memorable stay.

Book now to experience luxury and convenience at Melia Hanoi!

Important information:

All cots are subject to availability.

Please note that children under 16 years old are not allowed in the spa zone.

The property is well-equipped with medical supplies, a qualified doctor and nurses for in-house guests in case of emergency during the day time.

Please note that the Cham restaurant is only open Thursday, Friday and Saturday until further notice.

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that parking available at charge and subject to availability - parking does not under hotel management.

When booking 9 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 11 years old and over stay for VND 1,339,800 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1593 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
E
ekainm • Business
10
Excellent stay at Meliá Hanoi
Pros:

I had a wonderful time during my two weeks at Meliá Hanoi. Special thanks to Olatz and Olivia, who made me feel at home. I would also like to thank the General Manager, Mr. Luis Basterra.

Eskerrik asko!

Ekain

2026-04-03 • via Tripadvisor
Y
yuano2026 • Couples
10
Comfortable stay despite medical issue
Pros:

Great hotel with comfortable rooms. I had a sudden medical issue which they attended to immediately! There is a Doctor on premise, available for guests! It was such a relief! Thank you Dr. Hoa and Olatz for attending to me👍🏻

2026-04-03 • via Tripadvisor
Y
YUKI • family_with_children • jp
8
最高
Pros:

立地。ホスピタリティ

Cons:

なし

2026-04-03 • via Nuitee
H
Henri • couple • be
9
Pros:

Het ontbijt was heerlijk

2026-04-03 • via Nuitee
A
Anita • extended_group • gb
8
2026-04-02 • via Nuitee
C
Carlotta • solo_traveller • gb
10
Pros:

Everything, very attentive staff and great facilities

Cons:

Bed was a bit too hard, but the room was very comfortable

2026-04-02 • via Nuitee
L
Lucio • couple • ch
3
Beaucoup d’autres hôtels sont nettement mieux que celui-ci il mérite une rénovation complète
Pros:

La salle de fitness et le personnel qui y travaille notamment M.Kean

Cons:

L’intérieur comme l’extérieur est à refaire la moquette dans notre chambre avait des taches le personnel du bar dans le lobby est désagréable bref ce n’est pas un 5 étoiles.

2026-04-02 • via Nuitee
1
191irenem • Couples
10
Excellent hotel and great staff
Pros:

We firstly stayed in the main part of the hotel then upgrded to the Level due to the amount of time we would be spending in the hotel. Overall the hotel was excellent but the rooms are a bit dated and could do with being modernised. Everything was spotless and the rooms were spacious.
The Level Lounge was excellent. Very relaxing and had great views. The food was very good. Our experience was even better due to the attentive staff, particularly Thoa and Quynh. They were outstanding and couldnt do enough for us. We will definitely come back to this hotel if we are in Hanoi again.

2026-04-01 • via Tripadvisor
L
Ludovica • family_with_children • it
9
2026-04-01 • via Nuitee
L
Laura • couple • gb
8
Great stay
Pros:

The room was sooo comfortable, an amazing, soft and very large bed, great shower pressure and nice view! Room service was very good and drinks at the bar were very well made.

Cons:

Noise cancellation was bad, could hear everything in the hallway and outside which was annoying as they had some kind of show on the street outside early one morning and when staff rang the bell for the neighbouring room we thought it was for us.

2026-04-01 • via Nuitee
M
mie_198 • Couples • Seoul
4
A truly disappointing experience at Melia Hanoi
Pros:

I am a Melia Club member and last week came to use services at the hotel lobby. Despite there being available parking spaces, the security staff refused to let me park there and instead directed me to the car park on the 3rd floor, stating that the lobby area is reserved only for “very VIP guests.” This was quite surprising, as I was not aware that Melia Hanoi differentiates between customers in such a manner. Additionally, the route from the 3rd-floor car park to the lobby is unnecessarily complicated and inconvenient. After using the service, I raised this issue and was informed that with a bill of 500,000 VND, I would receive one parking voucher. This was yet another disappointment. If parking support cannot be fully provided, I can understand that it may be due to policy, but offering such minimal support feels insincere. The parking fee itself is not significant, but it reflects the overall service mindset. Having available parking but not allowing guests to use it, and then offering only one hour of support, gives the impression that guests are expected to leave quickly rather than enjoy their time. Overall, both the service and the way this situation was handled were extremely disappointing

2026-03-31 • via Tripadvisor
S
sharn • couple • au
10
2026-03-31 • via Nuitee
P
prettybrowneyz • Friends getaway • Prattville, Alabama
8
5 ⭐️⭐️⭐️⭐️⭐️ Experience!
Pros:

The hotel accommodation and staff were excellent. The 3rd floor bar”House of Barbaard “ was top notch. The bartender was able to accommodate a special request to play a song created for my husband for his 61st Birthday (3/28). The experience was epic for him. Also, the downstairs restaurant food was always fresh and delicious. There was something different to eat no matter what ethnicity you are. My experience with the 1st floor bar area and service was not so helpful both time visited . It would benefit your establishment if the staff in this section ( including the bartender) were a lot friendlier. Lastly, our check out experience was super easy thanks to nice young man name Tung Do. He’s a Gem!!! He was very friendly and the conversation we had felt natural and not force. This young man will make it far in this industry and could be very beneficial in training other members with regards to customer service.

Sincerely
The Golson Family ( Darren & Rita)

2026-03-30 • via Tripadvisor
A
Alireza • couple • ir
10
2026-03-30 • via Nuitee
S
Sugato Sen • family_with_children • in
10
2026-03-30 • via Nuitee
C
clarkh0203 • Friends getaway
10
Excellent location, buffet breakfast, and fitness center
Pros:

Great location. On a quieter street which was welcome but also a short walk to more the bustling areas of Old Quarter with good eata and shopping. I particularly enjoyed the buffet breakfast at Mosaico and shoutout to Hieu for her excellent service! The hotel also had a well equipped fitness center, which I always look for in my travels.

2026-03-29 • via Tripadvisor
C
Cheri • couple • us
10
2026-03-29 • via Nuitee
B
Barbara • solo_traveller • be
10
2026-03-29 • via Nuitee
D
d_ngh759 • Friends getaway • Oregon
10
First time in Ha Noi
Pros:

Great stay at Melia Hanoi! The rooms were clean and comfortable, and the staff was super friendly. Big thanks to Tung Do for the awesome service really made my experience better. Would definitely stay again!

2026-03-28 • via Tripadvisor
H
hassan • family_with_children • ae
10
2026-03-27 • via Nuitee