Sheraton Santo Domingo

Hotels
Sheraton
9.6 (391 reviews)
George Washington Avenue, 365 , Santo Domingo , do

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Aging facilities
Inconsistent water temperature

Categories

Cleanliness
8.99
Some reviews note issues with cleanliness and service levels.
Service
9.96
Overall positive sentiments expressed about staff, particularly Ana Santos.
Location
10
Reviews highlighted the excellent location near key areas.
Room Quality
9
Mentioned aging furniture and some issues with showers.
Amenities
9.45
Decent amenities, but noted that some facilities were in need of improvement.
Value for Money
9.98
General agreement on good value for the price.
Food and Beverage
9.44
Good dining experiences, but some coffee complaints.
Overall Experience
9.99
Mixed reviews on experience but generally enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:17

Property Description

Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.

Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.

Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.

Book your stay at Sheraton Santo Domingo now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.6
Based on 391 reviews
Cleanliness: 8.99
Service: 9.96
Location: 10
Room Quality: 9
Amenities: 9.45
Value for Money: 9.98
Food and Beverage: 9.44
Overall Experience: 9.99
J
Jose couple us
2
We left the property very early in the morning because we couldn’t sleep well , we got very sick 🤢
Pros:

Location and staff

Cons:

The smell of the room was so bad that my husband and I got sick 🤧

2026-02-11 via Nuitee
I
Ius couple ru
8
2026-02-11 via Nuitee
J
JOSEP solo_traveller es
7
2026-02-11 via Nuitee
R
Rafael extended_group pr
10
Una experiencia excepcional y agradable estancia.
Pros:

Excelente servicio y la excelente staff en todos los sentidos.

Cons:

Nada que decir.

2026-02-08 via Nuitee
T
Tatiana family_with_children ec
10
Pros:

La comodidad

Cons:

No tengo queja

2026-01-31 via Nuitee
S
Sydney family_with_children us
10
Nice break from the city
Pros:

Wonderful staff and a nice place to escape the hustle and bustle of the city.

Cons:

It is located next to a big road so the pool area was a bit noisy, but that can’t be changed. It also took a bit of time to check in and out.

2026-01-30 via Nuitee
A
Alex couple es
9
Volveremos
Pros:

Buena atención de personal y el desayuno muy completo

2026-01-30 via Nuitee
J
Javier solo_traveller es
9
2026-01-25 via Nuitee
M
Michelle family_with_children ca
9
2026-01-25 via Nuitee
K
Keith couple us
10
Overall, the staff made the stay great, from the front desk to the bar area.
Pros:

The ambiance was beautiful, the staff was exceptional.

Cons:

There were not enough towels in the room. There were to in my room and only 1 face towel and only 2 towels.

2026-01-20 via Nuitee
M
Marlene family_with_children us
1
Pros:

There was no electricity!

2026-01-19 via Nuitee
M
Marisa solo_traveller ar
4
Atrasa 40 años en infraestructura y servicio. No vuelvo
Pros:

La ubicación es buena si vas a trabajar y depende donde

Cons:

4 días de terror. Todo el hotel estuvo 24 hs sin agua caliente y solo te informaban si reclamabas.
Mi quisieron cobrar wifi
La luz del escritorio estaba quemada
Regreso de trabajar y no tenía agua en mi habitación.
Comí una hamburguesa en el bar y me intoxiqué
Pedí un adaptador de enchufe y recién después de preguntar a 5 personas me dieron una solución
Por toda compensación me ofrecieron 30 minutos de masajes.
Desde mi llegada el primer acercamiento fue tratar de venderme algo. Hospitalidad 0.
Sólo una de las recepcionistas el día miercoles fue realmente amable.
Atención al usuario: los pétalos de rosa en l cama no suplen el pésimo servicio

2026-01-19 via Nuitee
D
Dirk family_with_children de
7
2026-01-16 via Nuitee
K
K7647OQmichaell Couples
10
Excellent
Pros:

Sheraton Santo Domingo is my home away from home, cant say enough good things especially with the friendly staff, Arisne at the front desk always welcomes me with a smile and is such a pleasure to deal with, she really makes you feel like part of the family

2026-01-15 via Tripadvisor
E
eduapa family_with_children ar
10
Pros:

Excelente desayuno.

2026-01-15 via Nuitee
M
Mario Daniel couple ar
8
Muy amables
Pros:

Muy buena atención! Todos muy amables

2026-01-15 via Nuitee
S
Sanjiv solo_traveller in
10
2026-01-13 via Nuitee
M
Maria del carmen family_with_children do
10
2026-01-07 via Nuitee
A
Antonio family_with_children co
8
Acogedor.
Pros:

Amabilidad del personal

Cons:

Sin comentarios.

2026-01-07 via Nuitee
J
Jacopo family_with_children ca
7
Pros:

La posición

Cons:

Las instalaciones eran de calidad hace años y ahora se ve que necesitan una limpiadita / ponerse al día

2026-01-06 via Nuitee