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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Valet parking
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Solarium
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Casino
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Pool with view
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Kid-friendly buffet
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Kids' pool
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.
Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.
Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.
Book your stay at Sheraton Santo Domingo now for an unforgettable experience!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.
Location
Guest Reviews
La ubicación
Viejo y mal mantenido
everything was good
El desayuno y amabilidad del personal es muy bueno, la piscina y los buenos rones en el servicio de piscina.
fui a solicitar un masaje y la señora de masajes solo aceptaba cash no líquido cargar a la habitación ni que cobrara con tarjeta, así que no pude hacerme el masaje.
Rien. Tout a été catastrophique
NOT PET FRIENDLY & SERVICE LAMENTABLE
Indigne d’un Sheraton, séjour catastrophique. J’ai réservé cet hôtel pour le confort et le service attendus d’un établissement de cette catégorie. Résultat : deux nuits dans des chambres sales, des équipements défaillants, des promesses non tenues et des démarches incessantes à la réception. Malgré le surclassement annoncé sur Booking, la première chambre était minuscule, sale et d’une catégorie inférieure. On a justifié cela par la présence de mon chat. Accepter des animaux ne donne pas le droit de reléguer les clients dans une chambre sale et déclassée ou alors avisez le client avant.
La seconde chambre était enfin de la bonne catégorie, mais toujours sale, l'eau des robinets était brune, minibar hors service, machine à café branchée dans la salle de bain faute de prise, et même les excuses et les fruits promis n’ont jamais été reçus. Épuisé par ces manquements, j’ai quitté l’hôtel une nuit avant. On m’a opposé un ‘non remboursable’, comme si cela effaçait leurs manquements. Pire encore, on m’a exigé une caution de 56 000 pesos pour mon chat, toujours non restituée. Des excuses ne suffisent pas. Je demande à Booking d’intervenir pour obtenir le remboursement intégral de la nuit non effectuée, un remboursement partiel significatif des deux nuits subies dans ces conditions, ainsi que la restitution immédiate de ma caution. Le nom Sheraton promettait un standard, j’ai vécu l’exact opposé. J’attends une réponse concrète
Locatie, zwembad, personeel
Kamer wat gehorig
Estava tudo bom no quarto e o atendimento foi excepcional
Tinha um hóspede que me importunou e foi extremamente agressivo e invasivo comigo - me senti com medo - ele havia sido expulso de outro hotel e foi aceito pelo Sheraton - mesmo eu avisando sobre ter sido importunada os staff não fizeram muita coisa.
El servicio es lento y deficiente, no responden a tus necesidades
El servicio pésimo
El hotel muy lujoso y espacioso
Nada, todo bien
I booked Sheraton Santo Domingo because of it's high rating and reviews on Tripadvisor. But after arriving, I really began to question why the reviews were so positive as it didn't match my experience. The room had a 'stuffy' smell, the bathroom was small and had a bathtub which you couldn't get in unless you closes the bathroom door.
On my third night, I had dinner at the hotel restaurant and one of the servers presented me with a small Tripadvisor card with a QR code and asked me to write a review. He stayed over my shoulder to ensure I did it there and then, asking me to title the review "Excellent service" and give 5 stars. I immediately realised this was what they were doing to guests to give the online impression of a great hotel.
In reality, I would rate the hotel 3/5. It has a dated feel to it, like from the 90s, and it could do with a refresh.
The experience was excellent and the people were very helpful and friendly especially Anita Santos and Nelson at the lounge on the 10th floor.
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