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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Currency exchange
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Casino nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.
Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.
Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.
Book your stay at Sheraton Santo Domingo now for an unforgettable experience!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The service provided
The way som female staff communicstes
Excelente gimnasio y excelente comida. Habitaciones acorde a lo que pague. Personal MUY atento.
Una señora del área del bufet del desayuno. La hostess, un poco odiosa. Mal humorada.
Die Lage war gut! Personal super freundlich!
Das Zimmer hätte eine Renovation nötig insbesondere das Bad und der Teppich .....
Un marchio di garanzia, eccezionale!! In RD non è scontato nulla nelle strutture ricettive ma lo Sheraton non delude ! Stanza ampia doppia size . Colazione buona ! Il personale super cortese ed educatissimo !!
Difficile trovare qualcosa , forse le dimensioni del bagno ridotte !!
todo
todo
The common areas of the hotel were in good condition, but the rooms are in need of maintenance and upgrades. The rooms with ocean view make it pleasant because of the view - I traveled with a group and we had a junior suite, an executive room, and an ocean view room . The beds and pillows are very comfortable. The club lounge and the concierge (I forgot the name. I’m so sorry!) are great. The staff is fantastic, except the male who’d answer the phone the times I had to call because there was no hot water
Front Desk: 5 stars
Club Lounge Concierge: 5 stars
Club Lounge: 5 stars
Restaurant staff: 5 stars
Team helping with luggage: 5 stars
They all remembered our names, and that goes a long ways.
I had a Junior Suite, and I felt it looked old. The executive room had no hot water, and then we were told we needed to leave sink faucet running in order to get lukewarm water in the shower.
We had 2 incidents with one of the elevator ms, and the second one was dangerously scary. As one of our team member was coming down for breakfast , the elevator dropped 3 floors very fast and stopped suddenly, causing for him to fall; it then jolted him up, when it started ascending rapidly. This happened 3 consecutive times and he had to hold on to the metal bar. He texted me and I alerted front desk who took it seriously, but maintenance didn’t show concern. When my friend was finally able to get out of the elevator, they started filming the numbers to see how erratic it was, and then put it out of order with the door open on the 11th floor. That was on a Tuesday; the previous Sunday, we had to take the service elevator because of the problems.
Everything
Beds
Staff
Rooms
Nothing
El personal, maravilloso Si no fuera por ellos el Sheraton tendría que cerrar Ana Santos y los recepcionistas nos trataron con muchísima profesionalidad y cariño
La habitación oscurisima
, la moqueta antigua y sucísima el baño antiguo incomodo y las grifos con mal funcionamiento
Personnel très gentil !!
Il mérite un sérieux rafraîchissement !!!
Localización, limpieza y amabilidad del staff
La habitación que nos tocó era un poco antigua, con bañera y una alfombra vieja
Chambre très confortable, spacieuse et agréable. Le personnel est très accueillant. Nous sommes arrivés vers 10h30 du matin et la réceptionniste a fait l'effort de nous donner une chambre immédiatement.
Le bruit de la route, des climatisations et du casino. Équipements à rénover.
Chambre très confortable, spacieuse et agréable. Le personnel est très accueillant. Nous sommes arrivés vers 10h30 du matin et la réceptionniste a fait l'effort de nous donner une chambre immédiatement.
Le bruit de la route, des climatisations et du Casino. Équipements à rénover.
Location and staff
The smell of the room was so bad that my husband and I got sick 🤧
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