Sheraton Santo Domingo

Hotels
Sheraton
9.6 (443 reviews)
George Washington Avenue, 365 , Santo Domingo , do

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Aging facilities
Inconsistent water temperature

Categories

Cleanliness
8.99
Some reviews note issues with cleanliness and service levels.
Service
9.96
Overall positive sentiments expressed about staff, particularly Ana Santos.
Location
10
Reviews highlighted the excellent location near key areas.
Room Quality
9
Mentioned aging furniture and some issues with showers.
Amenities
9.45
Decent amenities, but noted that some facilities were in need of improvement.
Value for Money
9.98
General agreement on good value for the price.
Food and Beverage
9.44
Good dining experiences, but some coffee complaints.
Overall Experience
9.99
Mixed reviews on experience but generally enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:17

Property Description

Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.

Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.

Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.

Book your stay at Sheraton Santo Domingo now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.6
Based on 443 reviews
Cleanliness: 8.99
Service: 9.96
Location: 10
Room Quality: 9
Amenities: 9.45
Value for Money: 9.98
Food and Beverage: 9.44
Overall Experience: 9.99
R
ronaldcR6169WB Business
10
Fabulous experience
Pros:

Ana Santos went above and beyond in the hospitality suite

2026-04-17 via Tripadvisor
9
956harrit Couples
10
Club Lounge
Pros:

Club Lounge was good, Ana Santos the best.

2026-04-16 via Tripadvisor
A
Ana Lucia solo_traveller pe
10
Pros:

El desayuno muy bueno, muy variado. El servicio del personal, todos eran muy amables y siempre dispuestos a ayudar. La habitación muy cómoda.

Cons:

En el servicio del club los snacks eran solo como 2 opciones.

2026-04-16 via Nuitee
9
942bandik Business
10
Good place to stay !
Pros:

good for the value
clean
staff was good
( don’t bother for tips unlike other hotels in RD)

MARGARITA and her staff was excellent , good service at the bar 👍👍

2026-04-15 via Tripadvisor
O
OmarR408 Family Santo Domingo, Santo Domingo Province, Dominican Republic
10
Excellent family trip
Pros:

Excellent. We definitely enjoyed a lot.

2026-04-14 via Tripadvisor
N
NIKOLA couple rs
10
Pros:

Everything was better than I expected. The hotel and staff are really amazing. I can’t wait to come back

2026-04-11 via Nuitee
J
Jaime solo_traveller es
9
2026-04-10 via Nuitee
R
Robert family_with_children si
5
Pros:

Zelo prijazni zaposleni, ki se kljub pomankljivostim hotela trudijo..

Cons:

Hotel nujno potrebuje temeljito obnovo. Zmanjkala je elektrika in tudi voda ob tuširanju zjutraj.

2026-04-09 via Nuitee
R
rubenovf Friends getaway
10
I'll come back on next opportunity!!
Pros:

Nice treatment from service personnel, especially at coffee area at 10th floor. Thanks to young lady called Ana!!

2026-04-07 via Tripadvisor
B
Baez family_with_children do
10
2026-04-06 via Nuitee
A
angelaG4867KG Couples
10
Ana Santos
Pros:

The service of the Ana Santos was the best! Excellent person

2026-04-03 via Tripadvisor
2
20ryderw Family
10
Great experience
Pros:

Had a blast here! Ana santos was great in the club lounge!! 10/10

2026-04-03 via Tripadvisor
R
Raydanw12 Family
10
Great hotel and service
Pros:

Had a great experience at this hotel. Ana Santos at the club lounge made the experience complete. She was very friendly and helpful.

2026-04-03 via Tripadvisor
M
milesbD6020IT Solo travel
10
Great Job!
Pros:

Great location, and great staff

2026-04-02 via Tripadvisor
N
Nicolas solo_traveller ch
9
2026-04-01 via Nuitee
L
Laura couple pa
8
2026-03-28 via Nuitee
J
jose extended_group es
1
Cons:

Estafa

2026-03-24 via Nuitee
D
Drasko solo_traveller me
10
Lo recomiendo
Pros:

Me encantó el hotel

2026-03-23 via Nuitee
S
Sanja family_with_children si
9
2026-03-19 via Nuitee
F
F9173DDmattd NONE Long Beach, California
8
I would stay here again but would like to see some minor improvements
Pros:

High end hotel with beautiful lobby. Offered a reasonably priced Sheraton Club upgrade before arrival. Our first room had a water leak, but staff relocated us to another room. There is a nice outdoor seating area in front, unfortunately people smoking and vaping makes it often unusable. The fitness center should routinely restock towels. The front desk gave us coupons for complementary cocktails at the bar, but the bar told us that cocktails don’t include any alcohol. Pool area is nice but they need more umbrellas for shade. Overall very good, just some attention to all details needed.

2026-03-18 via Tripadvisor