Sheraton Santo Domingo

El hotel muy lujoso y espacioso

I booked Sheraton Santo Domingo because of it's high rating and reviews on Tripadvisor. But after arriving, I really began to question why the reviews were so positive as it didn't match my experience. The room had a 'stuffy' smell, the bathroom was small and had a bathtub which you couldn't get in unless you closes the bathroom door.
On my third night, I had dinner at the hotel restaurant and one of the servers presented me with a small Tripadvisor card with a QR code and asked me to write a review. He stayed over my shoulder to ensure I did it there and then, asking me to title the review "Excellent service" and give 5 stars. I immediately realised this was what they were doing to guests to give the online impression of a great hotel.
In reality, I would rate the hotel 3/5. It has a dated feel to it, like from the 90s, and it could do with a refresh.

The experience was excellent and the people were very helpful and friendly especially Anita Santos and Nelson at the lounge on the 10th floor.

Restaurante was great. Roman Méndez and Jose Upoa were great.

Great location. Everything you need is close by. The bar and restaurant staff were great and friendly. During my stay over few days. Roman, Maximiliano, Juan, Esmeralda and Angelo were very attentive and friendly. I highly recommend this hotel.

This is a beautiful and clean place. The staff is very friendly and accommodating. From the moment I walked in the bellmen, the front desk clerk and Nelsy( the reward conceirge) made me feel truly welcomed. I travel extensively but the treatment that you get from the lounge on the 10th floor is exceptional. Ana Santos is so very nice, friendly and accommodating. She is very attentive to the customers needs. It is great to see her and Nelson every time I visit. I truly recommend the Sheraton.

No me gusto para nada

Perfectly located right on "malecón " and only minutes from Colonial zone. Rooms and all hotel area very clean. Large pool and gym.

Le petit déjeuner.
La salle de sport
Le s repas le soir
Le spa.
Les employés étaient très aimable..
La femme de ménage qui nettoyait ma chambre était d'une grande gentillesse.

My stay at the Sheraton was awesome. Great location, staff and accommodation. The ambiance of the lobby was fantastic. I plan on staying here again in the future.

La literie le petit déjeuner

Excellent customer service. Delicious food, clean environment.

During a recent trip, I stayed at this Sheraton on two separate occasions, booking through my bank's travel portal. While the property has some fantastic staff members and great family amenities, inconsistent room conditions and rigid service policies impacted our overall stay.
The Highlights
Dining: The included breakfast buffet was amazing—a true standout feature to start the day.

Pool & Family Fun: The pool was great, and my son had an absolute blast swimming and hanging out.

Service Staff: The team at the front handling parking and luggage did an incredible job. They were top-notch with zero complaints!

First Stay: Our initial 5-night stay was in a very nice, comfortable room.

The Downsides
Booking Disconnect: Despite booking the exact same room type through our bank's travel site for both stays, the hotel claimed a different room code was transmitted on the second reservation.

Outdated Accommodations: When we returned a week and a half later, the second room was far from similar to the first. It is in desperate need of a complete, top-to-bottom renovation. Everything—from the bathroom and paint to the curtains—felt like it belonged in the last century. For instance, modern hotel bathrooms usually feature a walk-in shower or a separate tub and shower, but this one relied on an old-fashioned tub setup.

Lack of Elite Recognition: When I spoke with the front desk, they explained the technical difference in the room codes but flatly refused to make an upgrade exception. Given that this was our second stay in a short time and I hold Marriott Bonvoy Gold Elite status, I expected better loyalty recognition.

Summary
The parking team, luggage attendants, breakfast, and pool truly saved this review from being lower. However, management needs to address severe room inconsistencies, outdated facilities, and front desk flexibility for loyal members. The spa fine; my mom visited and she claimed it was okay.

I had an amazing time, the hospitality staff were the best. I would like to recognize, Ana Santos in particular who assists in the hospitality suite in the evenings with wonderful gentleman named Nelson, who is so courteous and attentive. In the mornings Argentis has been an angel and one of the most attentive attendants I’ve ever met. I will definitely return!

All was excellent

Location

La cama comodidad