Sheraton Santo Domingo

Hotels
•
Sheraton
9.6 (395 reviews)
George Washington Avenue, 365 , Santo Domingo , do

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Aging facilities
Inconsistent water temperature

Categories

Cleanliness
8.99
Some reviews note issues with cleanliness and service levels.
Service
9.96
Overall positive sentiments expressed about staff, particularly Ana Santos.
Location
10
Reviews highlighted the excellent location near key areas.
Room Quality
9
Mentioned aging furniture and some issues with showers.
Amenities
9.45
Decent amenities, but noted that some facilities were in need of improvement.
Value for Money
9.98
General agreement on good value for the price.
Food and Beverage
9.44
Good dining experiences, but some coffee complaints.
Overall Experience
9.99
Mixed reviews on experience but generally enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:17

Property Description

Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.

Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.

Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.

Book your stay at Sheraton Santo Domingo now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.6
Based on 395 reviews
Cleanliness: 8.99
Service: 9.96
Location: 10
Room Quality: 9
Amenities: 9.45
Value for Money: 9.98
Food and Beverage: 9.44
Overall Experience: 9.99
S
Sanja • family_with_children • si
9
2026-03-19 • via Nuitee
R
Randy • family_with_children • nl
8
2026-03-18 • via Nuitee
B
bartolome • couple • es
5
2026-03-17 • via Nuitee
E
Eugene • couple • us
10
2026-03-17 • via Nuitee
H
Heiland • family_with_children • ar
10
Pros:

La atención del personal !!, excelente!!

2026-03-16 • via Nuitee
C
Cesar • couple • do
9
2026-03-14 • via Nuitee
A
andrewtraveler1957 • Family • Ashburn, Loudoun County, Virginia
10
Great Stay at Sheraton Santa Domingo
Pros:

Entire staff was excellent, shout out to Enrique.

2026-03-12 • via Tripadvisor
7
740stellare • Solo travel
10
My Go-To in Santo Domingo
Pros:

This is always an excellent choice in Santo Domingo. The views are beautiful and it has easy access to the Colonial Zone via a cheap uber (or walking during the day). The staff is kind and caring. The facilities are well-maintained. I stayed on the club level and the concierge, Nelsy, is wonderful! She is dedicated to making sure that everything works out well for your stay. The club lounge has gorgeous views and the refreshments are very nice.

2026-03-07 • via Tripadvisor
H
Haigeline • extended_group • us
7
Good
Pros:

The service provided

Cons:

The way som female staff communicstes

2026-03-05 • via Nuitee
S
salcedo • solo_traveller • co
10
Maravillosa estancia. 😍
Pros:

Excelente gimnasio y excelente comida. Habitaciones acorde a lo que pague. Personal MUY atento.

Cons:

Una señora del área del bufet del desayuno. La hostess, un poco odiosa. Mal humorada.

2026-03-03 • via Nuitee
R
Rubens • solo_traveller • br
9
2026-03-03 • via Nuitee
S
Schneeberger • family_with_children • ch
6
Charme der 70er! Renovierung empfohlen!
Pros:

Die Lage war gut! Personal super freundlich!

Cons:

Das Zimmer hätte eine Renovation nötig insbesondere das Bad und der Teppich .....

2026-03-03 • via Nuitee
G
Giuseppe • family_with_children • it
9
5 stelle in tutto !! ***** super
Pros:

Un marchio di garanzia, eccezionale!! In RD non è scontato nulla nelle strutture ricettive ma lo Sheraton non delude ! Stanza ampia doppia size . Colazione buona ! Il personale super cortese ed educatissimo !!

Cons:

Difficile trovare qualcosa , forse le dimensioni del bagno ridotte !!

2026-03-02 • via Nuitee
R
Ruben • couple • es
8
2026-03-02 • via Nuitee
R
Rosario • solo_traveller • do
10
Excelete
Pros:

todo

Cons:

todo

2026-03-02 • via Nuitee
U
Unai • couple • es
10
2026-03-02 • via Nuitee
C
Cabral • couple • au
8
2026-03-02 • via Nuitee
G
Guide45633937941 • Solo travel
10
My stay at the Sheraton
Pros:

The employees at the front lobby bar are excellent at the evening shift is what I have to say

2026-03-01 • via Tripadvisor
V
Vanessa • extended_group • us
7
Amazingly attentive staff, great location, average rooms.
Pros:

The common areas of the hotel were in good condition, but the rooms are in need of maintenance and upgrades. The rooms with ocean view make it pleasant because of the view - I traveled with a group and we had a junior suite, an executive room, and an ocean view room . The beds and pillows are very comfortable. The club lounge and the concierge (I forgot the name. I’m so sorry!) are great. The staff is fantastic, except the male who’d answer the phone the times I had to call because there was no hot water
Front Desk: 5 stars
Club Lounge Concierge: 5 stars
Club Lounge: 5 stars
Restaurant staff: 5 stars
Team helping with luggage: 5 stars
They all remembered our names, and that goes a long ways.

Cons:

I had a Junior Suite, and I felt it looked old. The executive room had no hot water, and then we were told we needed to leave sink faucet running in order to get lukewarm water in the shower.
We had 2 incidents with one of the elevator ms, and the second one was dangerously scary. As one of our team member was coming down for breakfast , the elevator dropped 3 floors very fast and stopped suddenly, causing for him to fall; it then jolted him up, when it started ascending rapidly. This happened 3 consecutive times and he had to hold on to the metal bar. He texted me and I alerted front desk who took it seriously, but maintenance didn’t show concern. When my friend was finally able to get out of the elevator, they started filming the numbers to see how erratic it was, and then put it out of order with the door open on the 11th floor. That was on a Tuesday; the previous Sunday, we had to take the service elevator because of the problems.

2026-03-01 • via Nuitee
1
199ikel • Couples
10
Great place.
Pros:

What a great place! We got stranded her because of a flight issue, and the hotel was just perfect. Great people, great views.

2026-02-28 • via Tripadvisor