Sleep Inn & Suites at Concord Mills

Hotels
•
Sleep Inn
7.6 (1424 reviews)
7821 Gateway Lane , Concord , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Breakfast quality
Cons:
Cleanliness issues
Service inconsistency
Deposit return problems

Categories

Cleanliness
5.74
Several reviews stated the hotel was dirty and had issues with cleanliness, impacting the rating.
Service
8.21
Mostly positive mentions of the front desk staff, although some encounters were negative.
Location
8.25
Numerous reviews highlighted the convenient location near various amenities.
Room Quality
7.7
Generally comfortable beds were mentioned, but issues like noise and cleanliness were noted.
Amenities
8.23
Good breakfast options noted, despite shortcomings with refrigerator noise.
Value for Money
7.69
While some felt it overpriced, others enjoyed the value provided for their stay.
Food and Beverage
7.24
Breakfast was appreciated, but some experiences were unsatisfactory.
Overall Experience
7.71
Mixed feelings about the experience with some positive aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:04

Property Description

Convenient Location and Nearby Attractions
The Sleep Inn & Suites hotel is ideally situated north of Charlotte, just a stone's throw away from Charlotte Motor Speedway and Concord Mills outlet mall. With top attractions like PNC Music Pavilion and Carowinds theme park in close proximity, there's never a dull moment for our guests.

Full-Service Amenities
Indulge in complimentary perks such as a hot breakfast, local calls, and weekday newspaper. Stay active at the fitness center and unwind at the seasonal outdoor pool. Whether for business or leisure, we've got you covered with all the essentials for a comfortable stay.

Business-Friendly Services
For corporate guests, we offer free high-speed Internet, business center facilities, and versatile meeting space. Stay productive with access to copy and fax services, ensuring a seamless business trip.

Ready to elevate your travel experience? Book your stay at Sleep Inn & Suites now!

Important information:

A surcharge of $50.00 applies for late check-outs after check-out hours. All requests for late check-out are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 30, 2026 until Tue, Jun 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 14 and older are allowed.
    Children from 14 years old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1424 reviews
Cleanliness: 5.74
Service: 8.21
Location: 8.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 7.71
H
Halynne • couple • us
3
Cons:

The deposit was not returned to my card and it is supposed to refunded.

2026-06-06 • via Nuitee
C
Carlisle • solo_traveller • us
7
2026-06-05 • via Nuitee
P
Paul • solo_traveller • us
10
2026-06-04 • via Nuitee
P
Pennington • extended_group • us
10
ABSOLUTELY SENSATIONAL
Pros:

The atmosphere and the staff was absolutely amazing

2026-06-04 • via Nuitee
R
Robin • couple • us
8
2026-06-03 • via Nuitee
M
McFaul • solo_traveller • us
8
2026-06-03 • via Nuitee
S
Sean • solo_traveller • us
9
Pros:

Like

Cons:

No pool

2026-06-02 • via Nuitee
V
Vanessa • solo_traveller • us
1
Pros:

Upon arrival we were informed the elevator wasn’t working and the only rooms available were on the 3rd floor. Typically that wouldn’t be an issue but with 1 adult & 2 children, 1 being an infant it was difficult to get everything to the room & back down for checkout the next day

Cons:

Elevator didn’t work during stay

2026-06-02 • via Nuitee
S
Sam • couple • us
8
2026-06-02 • via Nuitee
W
Wanda • family_with_children • us
9
2026-06-02 • via Nuitee
R
Rebecca • couple • us
5
2026-06-02 • via Nuitee
G
Gino • couple • us
1
Let’s see people got stuck in the Elevator room was on 3rd floor had to use stairs then the fire alarm goes off Fire tru
Pros:

It was surrounded by other hotels

Cons:

Rooms were outdated needs to be renovated

2026-06-02 • via Nuitee
B
Brandy • extended_group • us
10
2026-06-02 • via Nuitee
R
Renee • family_with_children • us
10
Pros:

The location was great very close to everything. The staff was amazing, super helpful and friendly.

Cons:

The elevator could use some maintenance

2026-06-02 • via Nuitee
K
Kelly • couple • us
4
2026-06-02 • via Nuitee
A
Arul & An SUYS • solo_traveller • be
7
2026-06-01 • via Nuitee
C
Cher • solo_traveller • us
9
2026-06-01 • via Nuitee
A
Armand • solo_traveller • us
9
2026-06-01 • via Nuitee
T
T • solo_traveller • us
10
2026-05-31 • via Nuitee
• solo_traveller • us
10
Awesome place and am stayin there again.
Pros:

Nice people very clean

Cons:

Parking was difficult but I did get there late at night

2026-05-29 • via Nuitee