Sleep Inn & Suites at Concord Mills

Hotels
•
Sleep Inn
7.6 (1331 reviews)
7821 Gateway Lane , Concord , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Breakfast quality
Cons:
Cleanliness issues
Service inconsistency
Deposit return problems

Categories

Cleanliness
5.74
Several reviews stated the hotel was dirty and had issues with cleanliness, impacting the rating.
Service
8.21
Mostly positive mentions of the front desk staff, although some encounters were negative.
Location
8.25
Numerous reviews highlighted the convenient location near various amenities.
Room Quality
7.7
Generally comfortable beds were mentioned, but issues like noise and cleanliness were noted.
Amenities
8.23
Good breakfast options noted, despite shortcomings with refrigerator noise.
Value for Money
7.69
While some felt it overpriced, others enjoyed the value provided for their stay.
Food and Beverage
7.24
Breakfast was appreciated, but some experiences were unsatisfactory.
Overall Experience
7.71
Mixed feelings about the experience with some positive aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:04

Property Description

Convenient Location and Nearby Attractions
The Sleep Inn & Suites hotel is ideally situated north of Charlotte, just a stone's throw away from Charlotte Motor Speedway and Concord Mills outlet mall. With top attractions like PNC Music Pavilion and Carowinds theme park in close proximity, there's never a dull moment for our guests.

Full-Service Amenities
Indulge in complimentary perks such as a hot breakfast, local calls, and weekday newspaper. Stay active at the fitness center and unwind at the seasonal outdoor pool. Whether for business or leisure, we've got you covered with all the essentials for a comfortable stay.

Business-Friendly Services
For corporate guests, we offer free high-speed Internet, business center facilities, and versatile meeting space. Stay productive with access to copy and fax services, ensuring a seamless business trip.

Ready to elevate your travel experience? Book your stay at Sleep Inn & Suites now!

Important information:

A surcharge of $50.00 applies for late check-outs after check-out hours. All requests for late check-out are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Tue, Mar 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 14 and older are allowed.
    Children from 14 years old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1331 reviews
Cleanliness: 5.74
Service: 8.21
Location: 8.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 7.71
M
Magaly • family_with_children • us
6
2026-03-28 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-03-28 • via Nuitee
K
Karl • family_with_children • au
3
Pros:

Beds were comfortable

Cons:

Breakfast was minimal and not much on offer.
Didn't have laundry powder available to purchase for their laundry machines.
Some power sockets in our room didn't work.
Door key stopped working
Room was next to a freeway and extremely noisy.

2026-03-27 • via Nuitee
S
Sebastian • couple • us
1
2026-03-26 • via Nuitee
M
Miller • family_with_children • us
10
2026-03-25 • via Nuitee
C
Cadle • couple • us
7
2026-03-25 • via Nuitee
A
Ashley • couple • us
10
2026-03-23 • via Nuitee
A
Adriene • family_with_children • us
9
2026-03-17 • via Nuitee
D
Dakota • solo_traveller • us
8
2026-03-16 • via Nuitee
D
dennis • couple • us
7
comfortable stay
Pros:

room very nice bed a little soft breakfast very good

Cons:

gravy on breakfast bar we left the room in excellent shape but our security deposit has not been refunded

2026-03-16 • via Nuitee
J
Joseph • solo_traveller • us
1
It was bad all the way around
Pros:

Nothing

Cons:

There was nothing to like

2026-03-16 • via Nuitee
W
Williams • couple • us
8
2026-03-15 • via Nuitee
B
Betty • couple • us
8
2026-03-15 • via Nuitee
J
Joseph • family_with_children • us
2
Pros:

Sleeping, no one (housekeeping) could steal any of my possessions.

Cons:

Housekeeping stealing my possessions while I was awake and out trying to get me a place to sleep in my own bed(A new residence).

2026-03-14 • via Nuitee
L
Leedy • extended_group • us
10
Comfortable
Pros:

Love the beds and pillows. We even liked there was shampoo and conditioner in the shower plus lotion by the sink.

2026-03-10 • via Nuitee
J
Johnson • solo_traveller • us
10
The service was very good, and my stay was so relaxing
Pros:

The service was very good, and my stay was so relaxing. I would really recommend this hotel to my family, friends my workers and administrators at the Mecklengburg County Schoo district office.

Cons:

The service was very good, and our stay was so relaxing

2026-03-09 • via Nuitee
J
Johnson • family_with_children • us
10
Pros:

Everything the front desk employee where very nice from the time I checked in to the time I checked out would definitely stay again

2026-03-09 • via Nuitee
J
Joel • couple • us
3
Cons:

About 10 trips to front desk at various times to reprogram door key.

2026-03-09 • via Nuitee
S
speak • family_with_children • us
8
2026-03-09 • via Nuitee
T
Tim • solo_traveller • us
2
Will not stay again
Pros:

Breakfast was ok

Cons:

The elevator kept breaking down and they didn't put a sign on it not one time. Clerk gave me a room that was furthest from desk of any room. Got all the way there and the key wasn't programmed. Had to walk all the way back to desk. She thought it was funny

2026-03-08 • via Nuitee