SureStay by Best Western Summerville Flowertown

Yes everything went well

Breakfast was great. Staff, as always was friendly, and helpful as usual. The hotel is usually quiet, and very clean. Never had any problems. Knock on wood.

The staff that checked us in was amazing.

The front desk staff was more than helpful and hospitable. She was nothing short of amazing

The morning clerk who set out the breakfast during my stay was the best part of my stay she gave amazing customer service

Worse hotel I’ve ever seen. We only stayed a few minutes and checked out to find another hotel. Staff wouldn’t check us out but still sent a payment even though we never stayed. Seems fraudulent to me.

This has to be the worst hotel experience I’ve ever had. First, when we got to our room, the door was wedged open with the top safety lock, then the toilet had not only not been cleaned but someone had destroyed it. They put us in another room, then that bathroom had not been mopped, the bathroom door wouldn’t close, the shower door didn’t close and with all these rooms that dirty I bet the sheets weren’t even washed between guests, but the beds just made. With the price of this room, I am so disgusted. I would have expected this from a $50-60 room. Not over $100.

Comfort

It is a decent hotel.

The cooperation of staff to make sure you have what you need.

Easy access off interstate.
Several restaurants nearby.

Hotel is undergoing renovations, so it’s noisy outside. Overall the place was clean. Only issue was walking downstairs to get ice because machine on 2nd floor was broken.

My room had been recently renovated. Was extremely clean, the bed felt like one could melt into it extra fluffy pillows.The entire staff from check in to check out were all amazing and extra kind, helpful and accommodating!

There was a nightclub next door that blaster music until after 2am. The room lighting was poor, shower stall was too small, no elevator and was under renovations.

Staff was very personable and accommodating. Only reason for having some 4's is property currently undergoing refurbishing.

Overall experience was terrible. There was roaches in the refrigerator the bathroom all over the room. I immediately left the hotel.

Served its purpose. Nothing to overly great

Light over the sink didnt work. Half of the lights in the main part of the room didnt work. The a/c was barely keeping up and it wasnt even that hot. The mattresses were wore out (you could feel the springswhen you lay on the bed)!

I enjoyed the staff Keita was very polite and helpful. I loved her great customer service.

Wish it had more updated lights and tvs