Red Lion Inn & Suites Des Moines

Maybe, hard boiled eggs or a waffle baker

I had a very poor experience at this hotel. I was staying for work and upon checking in I was up in my room and the fire alarm was going off and ringing off and on. Catching staff outside of my room while trying to figure out what to do, I was told “don’t worry about it”… ok cool, fine.
Later in the evening the phone in my room was ringing and ringing, and I did not know what to do besides answer it. It was a guest calling to check in…… apparently there was no staff at the counter. Why the call was routed to me I have no idea.
Then I left later on to get something from the vending machine (which was poorly stocked) and hotel staff (?) questioned me about if I was staying there, which I was, obviously, since I was in my pajamas and socks and had my key card.
Getting back to my room I realized the card I had did not let me in, so I went downstairs to get it redone and they did not even ID me before getting me a new card. So a hotel that moments before did not believe I was a guest there gave me a room key without confirming it was to my room. Which is unsettling.
More unsettling when you consider the fact that this hotel is very LOUD. The entire night there were bangs and shouting and stomping (I was on the top floor so it’s not like it was coming from above me). It sounded like my door was being messed with a couple of times, and I found out that there were ZERO internal locking mechanisms. Considering they just give keys to anyone who says they need one…. This was frightening!
The next day I got back to the hotel after my meeting and was yelled at in the parking lot by staff (?) for parking my car where he said he was “leafblowing”… which was not occurring when I pulled in, and I was parked in the same spot I had pulled out of that morning. It was jarring and honestly super rude.
Then that night the issue with the phone continued and I just let them ring and ring because I didn’t want to talk to anyone anymore.

Room appeared clean except hot tub yellowed, making it look stained and dirty. Writing on bathroom wall, artwork dated, frame scratched. Appreciate flooring vs carpeting. No security latch on room door. Back door to parking lot did not close and was left open all night.

Seems like I received a smoking room even though I was asked not to smoke in it, I don’t smoke and don’t like being around it. It was late and I just needed a place to sleep rather than making a fuss about it, struggled to sleep w/ the strong odor

My t.v. went out.