SureStay by Best Western Roseburg

Hotels
•
SureStay Hotel by Best Western
7.1 (538 reviews)
2855 Nw Edenbower Blvd. , Roseburg , US
+1 541-464-8338

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Generally decent breakfast (waffles, scrambled eggs)
Some renovated, clean/comfortable rooms reported
Free parking and occasional restaurant deal
Affordable / fair price for some guests
Cons:
Repeated reports of filthy rooms, stained linens and hygiene issues
Broken elevators and other broken amenities (ice machines, cold pool)
Property is run-down, worn and in need of remodeling
Small breakfast/dining area and some food temperature/cleanliness problems
Instances of poor management response (refund refused)

Categories

Cleanliness
3.5
Multiple reviews report filthy rooms, stained sheets, garbage in hallways, a sink full of urine/feces, sticky carpets and visible dirt — significant cleanliness failures.
Service
9.5
Staff frequently described as friendly and accommodating (front desk, breakfast lady); some positive interactions even when amenities failed, though one report cites a manager refusing a refund.
Location
7.5
Mixed feedback: some guests found the location convenient or 'good', while others reported feeling unsafe after dark and noted a tired neighborhood.
Room Quality
6.5
Mixed: a few rooms described as renovated, clean and comfortable, but many reports of run-down, humid rooms, worn beds, jammed doors and visible damage/stains.
Amenities
6
Several amenities reported broken (elevators, ice machines), pool described as very cold; spa and pillows were praised in one review and free parking noted.
Value for Money
8.5
Occasional mentions of fair pricing, deals with nearby restaurants and acceptable rooms for the price, though cleanliness issues reduce perceived value for some guests.
Food and Beverage
7.8
Breakfast generally described as 'fine' or 'very good' (eg scrambled eggs, sausage, waffles) and staff serving breakfast praised, but dining area is small and some food-warmth/cleanliness issues reported.
Overall Experience
7.5
Overall mixed: several guests strongly advise against staying due to cleanliness and property condition, while others report pleasant staff, decent breakfast and acceptable short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in the indoor heated pool and hot tub, then start your day right with a complimentary continental breakfast.

Modern Amenities and More
Stay connected with free WiFi, enjoy in-room entertainment with cable TV, and make use of the fitness center and meeting facilities.

Ideal Location for Exploring
Conveniently located near shopping at Roseburg Valley Mall, educational institutions like Umpqua Community College, and the exciting Wildlife Safari park.

Book your stay at Sleep Inn & Suites Roseburg North Near Medical Center for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EUG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 538 reviews
Cleanliness: 3.5
Service: 9.5
Location: 7.5
Room Quality: 6.5
Amenities: 6
Value for Money: 8.5
Food and Beverage: 7.8
Overall Experience: 7.5
K
kasi • couple • us
9
Overnight trip
Pros:

It was clean. Good location. It was a nice room.

Cons:

Its nice. Has a fridge but no freezer

2026-11-01 • via Nuitee
A
Ayla • family_with_children • us
7
Pros:

Room was clean & comfortable. Breakfast was simple but yummy & my toddler enjoyed it .

Cons:

for some reason there was no shower curtain in our shower? so that was a little odd

2026-10-28 • via Nuitee
J
Jacqueline • family_with_children • us
4
I would not recommend this hotel.
Pros:

The breakfast was fine - typical scrambled eggs, sausage, make your own waffle.

Cons:

The hotel is very run-down. The carpets in the stairwell were dirty and unvacuumed. The elevator wasn't working properly.

2026-10-26 • via Nuitee
D
Daniol • extended_group • us
9
2026-10-18 • via Nuitee
B
Bill • couple • us
10
2026-10-16 • via Nuitee
L
Laura • couple • us
7
Fine for a one night stay. Breakfast lady is wonderfully friendly!
Pros:

Price, staff

Cons:

Neighborhood, could see wear in the building

2026-10-08 • via Nuitee
G
Gen • solo_traveller • us
10
2026-10-08 • via Nuitee
J
Joseph • family_with_children • us
1
Disgusting awful experience they need to shut this motel down .
Pros:

I didn’t like anything.

Cons:

I didn’t like that my daughter peed her pants because the door to the bathroom was jammed, I didn’t like that the room was humid all night and day, I don’t like that when I brought this up they said too bad there was nothing g for them to do. It was an awful experience the hotel is cheap and dirty . Stains on the wall on the sticky carpet.

2026-10-08 • via Nuitee
R
Ron • extended_group • us
7
Pros:

The room looked completly redone and renovated which was very nice. It has free parking and had a deal with a good BBQ restaurant. The staff was very nice.

Cons:

The elevators didn't work.

2026-09-10 • via Nuitee
K
Karen • couple • us
10
2026-09-09 • via Nuitee
E
Eric • couple • us
5
Comfortable and spa help travelers pain
Pros:

The spa and the pillows

Cons:

Run down need major remodeling

2026-09-04 • via Nuitee
M
Melissa • family_with_children • us
2
2026-09-01 • via Nuitee
E
Emily • family_with_children • us
6
Ok for one night as a stop on the way to our destination.
Pros:

Rooms and hotel were clean. The front desk help was very nice. Ice machines were broken but he would fill our ice bucket if asked.

Cons:

The location did not feel safe after dark. It’s a quiet area but there were people walking around at night on the dark street, one was searching through the hotel garbage bin. Pool water was very cold.

2026-08-29 • via Nuitee
M
Melissa • family_with_children • us
6
2026-08-24 • via Nuitee
R
Richard • couple • us
8
Hotel met our needs.
2026-08-24 • via Nuitee
P
Patricia • solo_traveller • us
10
Pros:

Clean and comfortable

Cons:

All was good

2026-08-24 • via Nuitee
D
Dwight • solo_traveller • us
5
Pros:

Location was good.

Cons:

Hotel is in need of some work. Looks and feel tired. Beds were not comfortable and the morning breakfast facility was small.

2026-08-13 • via Nuitee
S
Summer • family_with_children • us
1
Sink full of pee and poo. Room filthy. Manager did not give refund.
Pros:

Nothing

Cons:

Hotel was filthy. Room was dirty. Sink was full of pee and poo. Staff tried to fix the sink. Splashed water everywhere and just wiped off counter with a washcloth. No disinfectant. Could not get sink working. No room to switch us to. I have an infant and three other kids. there was no way to wash bottles or my breast pump. Submitted for a refund and manager did not give me one.

2026-08-11 • via Nuitee
A
Acevedo • solo_traveller • us
10
2026-08-10 • via Nuitee
R
Rebecca • solo_traveller • us
8
Pros:

Friendly staff - accommodating

2026-08-09 • via Nuitee