SureStay Hotel by Best Western Portland City Center

Hotels
•
SureStay Hotel by Best Western
7.4 (606 reviews)
2401 Sw 4Th Ave , Portland , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good staff
Great location
Affordable
Cons:
Limited breakfast options
Room quality concerns
Smell issues

Categories

Cleanliness
6.9
Some guests reported issues such as an old rug that could have third-hand smoke smell.
Service
8.4
Guests noted good service, with specific praise for staff interactions.
Location
8.4
Guests enjoyed the convenient location near public transportation and hospitals.
Room Quality
6.9
Guests mentioned issues like old rooms and smells, but some found them clean and functional.
Amenities
6.9
Limited amenities reported, such as breakfast options and parking constraints.
Value for Money
7.9
Guests felt overall that the hotel offered good value considering its location.
Food and Beverage
6.4
Breakfast options were limited, with suggestions for improvement from guests.
Overall Experience
7.4
Mixed feelings with some complaints but overall good for the price and convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:21

Property Description

Convenient Location in Portland City Center
Located in the heart of Portland, SureStay Hotel by Best Western offers a central base just steps away from popular attractions like the Portland Art Museum and Portland State University.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, offering a fusion of American and Asian cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free dishes available upon request.

Modern Amenities and Services
Enjoy complimentary WiFi, a 24-hour front desk, and an ATM for convenience during your stay. Each guest room is equipped with a fridge for added comfort.

Ready to experience the vibrant city of Portland? Book your stay at SureStay Hotel by Best Western now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.4
Based on 606 reviews
Cleanliness: 6.9
Service: 8.4
Location: 8.4
Room Quality: 6.9
Amenities: 6.9
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 7.4
P
Philips • family_with_children • us
5
2025-11-25 • via Nuitee
L
Lydia • couple • us
7
2025-11-24 • via Nuitee
S
sahir naqash • family_with_children • de
5
2025-11-18 • via Nuitee
J
JC • couple • us
7
2025-11-17 • via Nuitee
J
Josette Adame • couple • us
7
Pros:

It was a place to stay. The staff were good. There was parking . It had free breakfast.

Cons:

The internet connection was not so good. It kept connecting and disconnecting.

2025-11-15 • via Nuitee
N
Newman • family_with_children • us
8
Pros:

The bed

Cons:

The room stunk they advertised a restaurant underneath, and it wasn’t open.

2025-11-13 • via Nuitee
L
Liberty • solo_traveller • us
5
2025-11-12 • via Nuitee
R
Ryan • family_with_children • us
4
Smell of cigarettes in non smoking rooms.
Pros:

Staff was great

Cons:

Although the room was a non smoking room I could smell cigarette smoke all night. Likely third hand in the rug as it was pretty old.

2025-11-12 • via Nuitee
H
Henricky • family_with_children • us
8
2025-11-11 • via Nuitee
D
Djennyfer • couple • us
8
Great value and staff
Pros:

Great location and really nice staff

2025-11-11 • via Nuitee
P
Paul • solo_traveller • us
5
2025-11-09 • via Nuitee
H
Heike • solo_traveller • de
8
2025-11-08 • via Nuitee
S
Sylwia • couple • de
5
2025-11-02 • via Nuitee
C
Christina • family_with_children • us
10
Perfect place to stay inconveniently located next to the hospital, which is why we were there
Pros:

It was very clean. The room was very nice. Had everything that you could need for your one night stand or a multiple day the bathroom was great very clean.

Cons:

The parking lot was small. The walls are a bit thin did hear our neighbor but that’s OK. It wasn’t anything bad and the hot water was a good temp, but I’m a type of person that I like to take a really nice hot shower in the morning and it wasn’t hot enough.

2025-11-01 • via Nuitee
H
Henricky • family_with_children • us
8
I would definitely come back to stay here
Pros:

Location and affordable.

Cons:

Parking is not tight

2025-11-01 • via Nuitee
B
Bryan • family_with_children • us
10
2025-10-29 • via Nuitee
P
Pia • couple • de
7
Pros:

It was ok for one night travelling through.

Cons:

The breakfast was quite limited and there wasn’t even a separate room, just 4 chairs next to the reception.

2025-10-28 • via Nuitee
S
Svitlana • couple • us
8
2025-10-26 • via Nuitee
L
Lawin • solo_traveller • us
8
2025-10-25 • via Nuitee
T
Thomas • solo_traveller • us
6
2025-10-23 • via Nuitee