TownePlace Suites by Marriott Dallas Plano/Legacy

Hotels
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TownePlace Suites by Marriott
8 (268 reviews)
5005 Whitestone Lane , Plano , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent location close to attractions and target destinations
Rooms spacious and comfortable beds
Several guests reported rooms were very clean
Some guests found breakfast to be good
Cons:
Service issues: double charge incident and unfriendly/quiet staff
Housekeeping problems: enters without knocking, slow/incomplete towel replacement
Breakfast: closes early, limited choices for children, small dining area
Exterior cleanliness and security concerns (trash around doorways, outside doors not locked)

Categories

Cleanliness
7
Rooms often described as very clean and spacious, but exterior cleanliness issues (trash around doorways) and inconsistent housekeeping practices (late towel replacement) were noted.
Service
6
Multiple service complaints: front desk/management billing error (double charge), staff perceived as quiet/unfriendly, breakfast staff following guests, and housekeeping entering rooms without knocking.
Location
10
Repeatedly praised — convenient and close to Frisco New Park/Universal, Galleria and other target locations; guests consistently highlighted the excellent location.
Room Quality
10
Rooms described as spacious with comfortable beds; some operational issues (insufficient towels until housekeeping) but overall room comfort was highly rated.
Amenities
8
Standard quality for this hotel tier.
Value for Money
6
Value diminished by a serious billing issue (guest charged twice) and by service-related frustrations (towel delays, housekeeping practices).
Food and Beverage
9
Breakfast received mixed feedback — some called it great, but others complained about early closing times, limited choices for children, and a small dining area.
Overall Experience
8
Overall mixed-to-positive: location and room quality drive high satisfaction, while service, billing and some cleanliness/housekeeping issues reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:13

Property Description

Luxurious Studios with Fully Equipped Kitchens

Experience comfort and convenience at TownePlace Suites Dallas Plano. Each studio offers a 32-inch flat-screen TV, free Wi-Fi, and a fully equipped kitchen. Enjoy the convenience of having coffee facilities and an oven with stovetop at your disposal.

Relax and Unwind

Take a dip in the outdoor pool or explore the nearby Arbor Hills Nature Preserve. Stay active at the gym or catch up on work at the business center. With free shuttle services and a 24-hour market, your stay is sure to be stress-free.

Delightful Dining Options

Start your day with a complimentary continental breakfast and grab a snack from the market anytime. Whether you're here for business or leisure, TownePlace Suites Dallas Plano has everything you need for a memorable stay.

Book now and elevate your Plano experience at TownePlace Suites!

Important information:

The hotel will be undergoing renovations which will affect both the guest rooms and the public areas through April 2018. During this period, guests may experience some noise or light disturbances.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

8
Based on 268 reviews
Cleanliness: 7
Service: 6
Location: 10
Room Quality: 10
Amenities: 8
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8
A
Aderian • family_with_children • us
1
2026-08-08 • via Nuitee
C
Corina • family_with_children • us
8
Breakfast our are main concern
Pros:

Very clean quite close to everything we needed.

Cons:

Breakfast hours they close to early and not enough choices for little ones. Normally breakfast is over by 10 or 10:30 here by 9 , when you’re on vacation you’re out all day come to room late and tired . You want to be able to sleep in a little late . And dinning area to small and need friendly staff, staff to quiet at least a Hello would be nice. Really liked it because close to Frisco New Park Kids Universal

2026-07-21 • via Nuitee
P
Pedro • solo_traveller • mx
8
2026-07-17 • via Nuitee
A
Ahmad • couple • us
4
I won't be staying here again.
Pros:

The location was good, the room was comfortable, clean.

Cons:

I paid for the room in advance on June 16th. Upon arrival, the hotel clerk swiped my card for the entire hotel stay, promising that the charge would drop off at the end of the stay. I brought this to the managers attention and he said that he would take care of it and that I would NOT be double charged when I checked out on June 26th. I looked at my credit card statement today (June 30th) and sure enough, the charge for the entire hotel stay went through (not pending), so I ended up paying double for my hotel stay. Very disappointing.

2026-06-30 • via Nuitee
B
Bianca • solo_traveller • us
8
Pros:

Location

2026-06-30 • via Nuitee
Y
Yolruedee • family_with_children • us
10
Loved it. Will return!!
Pros:

Close near by our target location.

Cons:

N/A

2026-05-27 • via Nuitee
T
Tina • solo_traveller • us
10
Our stay
Pros:

We loved the location! Close to where we needed to be..

Cons:

There's nothing we didn't like..

2026-05-24 • via Nuitee
K
Keori • family_with_children • us
6
2026-04-23 • via Nuitee
B
Brittany • couple • us
6
Pros:

It was very clean , breakfast was great , rooms spacious

Cons:

The staff follows you around during breakfast, watching what and how much you serve and grab makes it very uncomfortable like if you’re there to steal . Also our room only had 2 towels even though we put 3 guest when we asked for another towel the front desk told us we had to wait until housekeeping gave us new towels the next day because it’s only 2 per room

2026-04-13 • via Nuitee
N
Nicole • family_with_children • us
10
2026-04-09 • via Nuitee
R
Robinson • solo_traveller • us
10
2026-03-10 • via Nuitee
J
Jay Meal • family_with_children • us
7
Great location and bed, property could be cleaner and updated.
Pros:

The location was perfect. Down from The Ford, 20 minutes from The Galleria mall. Near any and everything!! Bed was pretty good to sleep on.

Cons:

Outside could have been cleaner. Lots of trash around doorways! Doors to Outside were not locked, anyone could enter. Maid service is pretty rude, if your room is not secured they will just open the door without knocking daily! Really early. It takes all day to get clean towels back.

2026-03-06 • via Nuitee
S
Smith • couple • us
10
2026-01-31 • via Nuitee
S
Saul • family_with_children • us
8
Average. No one went above and beyond. The Hotel is better than the People running it.
Pros:

Comfortable but they lied about my Bonvoy Points. They said I would get my Bonvoy Marriott points regardless how I booked. I stayed 6 Nights and received 0 zero points. Staff very monotone. The cleaning lady was the Nicest to me. She gave me extra coffee for my room when I asked

Cons:

Lied about my Bonvoy Points. I didn't receive any points for staying 6 nights.

2026-01-30 • via Nuitee
• extended_group • us
9
2025-12-14 • via Nuitee
M
Maurita • solo_traveller • us
6
In a quiet, nice neighborhood close to a lot of things to do, and places to shop.
Cons:

The neighbor seemed to live there, and they were really loud late into the night.

2025-10-25 • via Nuitee
S
shobha
8
Pros:

Room surroundings not quite early morning there was lots of noise dnt know what but when called up at front desk they were ok with this as some maintenance or some cleaning out side going on but it'sreally annoying and disturbing

2025-10-11 • via Nuitee
C
Carmen • family_with_children • us
5
Love it! Great hotel! Great staff! Would recommend staying at?
Pros:

Cute little place to stay at. The staff was great! Cute little hotel!
First room I checked in was dirty but they did let me check in at 11 so it wasn’t really a problem they did move me to another room. Which was great!

Cons:

This was completely on me. I booked the wrong room type lol.
I have no complaints about my stay!

2025-10-09 • via Nuitee
V
Verified traveler
2
Pros:

Manager and front desk staff abusive and dismissive. Ignored 5+ requests (lost count) to repair shower during my extended stay when accessibility was crucial following hospital discharge.

2025-10-04 • via Nuitee
J
Juan • family
10
Pros:

Check in was easy and fast. Room was super clean and very comfortable. Breakfast was hot and fresh.

2025-09-28 • via Nuitee