TownePlace Suites New Orleans Metairie

Hotels
•
TownePlace Suites by Marriott
7 (323 reviews)
5424 Citrus Boulevard , Harahan , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Comfortable amenities
Cons:
Poor cleanliness
Delayed room availability
Room condition issues

Categories

Cleanliness
5.5
Several complaints about cleanliness in the bathroom and mold.
Service
8
Generally positive sentiment with mentions of friendly and helpful staff.
Location
7.5
Location was appreciated in multiple reviews.
Room Quality
6
Mixed reviews about room condition and comfort.
Amenities
7
Decent amenities were mentioned, but some issues reported.
Value for Money
7.5
Favorable pricing noted but varied experiences on value.
Food and Beverage
8
Breakfast was consistently praised for being on time and fresh.
Overall Experience
6.5
Mixed overall experiences, reflecting dissatisfaction and satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:04

Property Description

Luxurious Amenities
TownePlace Suites New Orleans Metairie boasts a seasonal outdoor swimming pool, a fitness centre, and free WiFi in all non-smoking rooms. Enjoy the convenience of a 24-hour front desk and luggage storage for a stress-free stay.

Comfortable Accommodation
Relax in well-appointed units featuring air conditioning, a kitchen, and a flat-screen TV with cable channels. Each room also includes a private bathroom with complimentary toiletries and cozy bedding for a restful night's sleep.

Delicious Dining Options
Start your day right with a buffet or American breakfast served every morning. Additionally, guests can take advantage of the barbecue facilities for a delightful outdoor dining experience.

Experience the perfect blend of comfort and convenience at TownePlace Suites New Orleans Metairie. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Feb 13, 2026 until Mon, May 4, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 323 reviews
Cleanliness: 5.5
Service: 8
Location: 7.5
Room Quality: 6
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 6.5
J
Jennifer • solo_traveller • us
8
2026-04-18 • via Nuitee
A
amy • solo_traveller • us
10
Pros:

Everyone from the time we walked in the door were so welcoming. Great breakfast. The rooms were beyond our expectations.

Cons:

Loved it all.

2026-04-14 • via Nuitee
N
Navante • couple • us
10
Pros:

Everything

Cons:

N/a

2026-04-01 • via Nuitee
R
Richard • family_with_children • us
10
2026-03-29 • via Nuitee
K
kathy • couple • us
6
Convenient for this trip but would find a cleaner facility if coming again
Pros:

Excellent location
Excellent morning buffet

Cons:

Was not very clean
Pool was unsightly
Could not use key card on side doors
Only decaf coffee placed in room

2026-03-29 • via Nuitee
D
Dulice • couple • us
10
2026-03-28 • via Nuitee
H
Hollis • couple • us
7
Liked the location and the layout. Just needs a little updated
2026-03-28 • via Nuitee
Y
Yahaira • extended_group • us
7
2026-03-24 • via Nuitee
B
Brossett • family_with_children • us
4
2026-03-18 • via Nuitee
M
Murphy • couple • us
1
Pros:

Stole my money after canceling

2026-03-17 • via Nuitee
C
Cindy • couple • us
10
2026-03-16 • via Nuitee
T
TYLER • family_with_children • us
9
Great Value!
Pros:

Large room. Good temperature. Comfortable beds.

Cons:

I wish the beds were kings instead of queens. I would have preferred bacon instead of ham for breakfast. First world problems.

2026-03-03 • via Nuitee
Z
Zaire • solo_traveller • us
7
2026-02-28 • via Nuitee
N
Noel • family_with_children • us
10
2026-02-27 • via Nuitee
C
Candace • family_with_children • us
9
2026-02-27 • via Nuitee
M
Marion • family_with_children • fr
1
A fuir ! Hôtel délabré !
Pros:

Rien

Cons:

Hôtel délabré qui ne vaut pas le prix payé (150 euros la nuit).
Il manquait énormément de choses à notre arrivée que nous avons dû demander (draps et couverture pour nos enfants, serviettes de toilette, gel douche etc).
Salle de bain très vieillissante avec le crépi qui s’effrite.
Cuisine sans ustensiles et matériel manquant que nous avons dû demander à l’accueil (verres, fourchettes etc).
Petit déjeuner bas de gamme, sans gaufre, sans choix, à moitié vide et avec des couverts jetables. La salle est toute petite, des gens mangeaient debout. Plusieurs personnes venaient manger pieds nus et le personnel les laissait faire.
La salle est sale, les frigos aussi et le distributeur de jus d’orange était moisi.
Le personnel ne disait pas bonjour aux clients et venaient se servir dans le buffet…
Les photos sont mensongères.
Il devait y avoir un espace extérieur avec barbecue mais ce dernier est délabré et transformé en coin pause pour les salariés.
Fuyez, réservez ailleurs ! Cet hôtel ne devrait pas faire parti du groupe Marriot !

2026-02-25 • via Nuitee
N
Nadia • family_with_children • us
9
I check in Saturday Feb 21 2026 at 4 something the lady on the shift was very nice and help she was wonder and my kids l
Pros:

It was nice it had breakfast and the staff was nice

Cons:

The hallway was stink toward the back of the hallway and my room had another door to it

2026-02-24 • via Nuitee
K
KAY2WORLD • solo_traveller • us
10
2026-02-24 • via Nuitee
C
Connor • couple • us
5
Ok. Sketchy plugs
Pros:

Close to where I needed to be.

Cons:

Sketchy outlets. Plug by the bed sparked and flipped a breaker. A/c outlet was not fully plugged in and would not fully go into its own outlet.

2026-02-23 • via Nuitee
J
John • family_with_children • us
8
Pros:

The facility

Cons:

The woman setting up breakfast was rude

2026-02-11 • via Nuitee