Hotel Metropol Basel

Hotels
8 (1467 reviews)
Elisabethenanlage 5 , Basel , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Ironing service
Non-smoking throughout
Public transport tickets
See all facilities

Review Highlights

Pros:
Convenient location
Good value for money
Cons:
Outdated rooms
Issues with comfort

Categories

Cleanliness
7.83
Overall reviews indicated cleanliness but also mentioned issues with some rooms being outdated.
Service
8.3
Reviews reflect positive interactions with staff, though some complaints were noted.
Location
8.84
The location is highlighted positively, being convenient for transport.
Room Quality
7.29
Mixed reviews about room comfort and design; some expressed dissatisfaction.
Amenities
7.82
Amenities mentioned positively, though some needed improvement.
Value for Money
8.28
Affordability and value were generally well-regarded.
Food and Beverage
7.83
Breakfast and food quality received positive mentions.
Overall Experience
7.8
A solid experience noted, with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Modern & Convenient Location
Located just 150 metres from Basel Main Train Station, Metropol Hotel offers a modern stay in the heart of Basel. With easy access to the airport shuttle bus and a short ride to Basel Messe convention centre, our non-smoking hotel is the perfect choice for both business and leisure travelers.

Comfortable & Well-Equipped Rooms
Experience comfort in our bright and soundproof rooms equipped with a flat-screen TV, minibar, free coffee/tea maker, and a modern bathroom with toiletries and a hairdryer. Stay connected with free wired internet access in select rooms, all connected to a central ventilation system for a pleasant stay.

Convenient Amenities & Services
Enjoy a 24-hour reception, on-site private parking garage, and complimentary internet station in the lounge room for your convenience. Whether for business meetings or leisure stays, Metropol Hotel ensures a seamless experience for all guests.

Book your stay at Metropol Hotel now for a memorable experience in Basel.

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BSL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 1467 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
M
Miriam • solo_traveller • br
6
Pros:

A localização é ótima, a cama e o banheiro são bons.

Cons:

O hotel não tem ar condicionado e o quarto era muito quente e abafado.
O cafe da manhã custou FR 19 e era bem regular. Achei caro pelo que ofereceu.

2026-06-06 • via Nuitee
S
Sannimaria • solo_traveller • fi
7
Pros:

Huone oli siisti, sänky hyvä

Cons:

Aamiaistarjonta oli suppea. Huoneissa ei ollut omaa ilmastointia.

2026-06-06 • via Nuitee
T
Tímea • couple • hu
1
2026-06-06 • via Nuitee
D
Doris Karina • solo_traveller • de
8
Perfekt für Städtetrip
Pros:

Die Lage direkt gegenüber des Bahnhofs und gleich neben einem schönen Park.
Innenstadt und Einkaufsmöglichkeiten zu Fuß zu erreichen. Freundlicher Empfang. Für den Hund war eine Decke und Wassernapf bereitgestellt.

Cons:

Die Kosten für einen 4kg nicht haarenden Hund liegen pro Nacht bei 18€. Der gleiche Preis wie bei einem großen Hund. Das finde ich etwas viel.
Gut wäre generell, dass die Preise für Haustiere bereits bei der Buchung angezeigt werden. Das wäre aber ein Thema für Booking selbst, diese Funktion einzurichten.

2026-06-04 • via Nuitee
I
IKUKO • solo_traveller • jp
9
駅の便利なホテル
Pros:

駅近、トラム便利。観光しやすい

Cons:

部屋は広いし、眺めも良かったが、コンセントが壊れて使えなかったりフロアースタンドがつかなかったり、窓が閉まらなかったりで部屋替えしたりが残念たった。朝食もよいしよかったのどが。フロアーでリンゴなどいただけたりして良いホテル

2026-06-03 • via Nuitee
H
Herwig • couple • de
8
2026-06-03 • via Nuitee
S
Siham • couple • ma
8
2026-06-01 • via Nuitee
A
Arianna Romina • solo_traveller • it
7
2026-06-01 • via Nuitee
D
Debra • couple • gb
10
Clean and functional
Pros:

Location to public transport was exceptional

Cons:

Nothing

2026-06-01 • via Nuitee
A
Anett • couple • es
7
Pros:

La ubicación muy buena ! La cama muy cómoda

Cons:

El aire acondicionado no funcionaba no hubo ni mando o aparato para encender había calor por la noche y teníamos que abrir la ventana que afuera era mucho ruido! El desayuno era lamentable y no es culpa de la chica porque pobre estaba sola no daba basto no hubo ni platos ni vasos ni desayuno variado ! Muy caro lo que es un hotel de 4⭐️

2026-05-31 • via Nuitee
D
Doris • solo_traveller • ch
9
2026-05-31 • via Nuitee
G
Gulser • couple • ch
8
Pros:

Lage

Cons:

Nach dem Reparaturen der Beleuchtung im Badezimmer war ganze dreck auf unsere kosmetik und pflege Produkte.

2026-05-31 • via Nuitee
E
Ekaterina • solo_traveller • ru
9
Уважаемые владельцы отеля, сделайте хотя бы откидной пандус для чемоданов. Ведь ваш отель посещают не только молодые и с
Pros:

Отель расположен в 5 минутах ходьбы от вокзала. Чисто в номерах, удобный матрас и подушки, белоснежное постельное белье и полотенца. Есть капсульная кофемашина с капсулами. Качественные гель для душа и шампунь. Отзывчивый персонал.

Cons:

Чтобы зайти на ресепшен, нужно преодолеть 13! ступенек. С тяжелым чемоданом это было совсем некомфортно!

2026-05-28 • via Nuitee
J
Jacques • couple • ch
5
Nous ne retournerons plus dans cet hôtel qui ne vaut pas le prix demané de 186 CHF par nuit !!
Pros:

La proximité du centre

Cons:

L’hôtel mentionne 4* mais pour nous c’est plus un 3*
Pas de climatisation qui fonctionnait
Chambre super petite, alors que nous avions réservé une chambre confort !!

2026-05-28 • via Nuitee
C
CARLOS ARTURO • couple • ch
5
2026-05-28 • via Nuitee
M
Michele Andrea • solo_traveller • ch
9
2026-05-27 • via Nuitee
H
Hermann • couple • ch
9
Super Lage, nettes Personal, Ideal für einen Kurzbesuch in Basel
Pros:

Super Lage, nettes Personal, Ideal für einen Kurzbesuch in Basel

2026-05-26 • via Nuitee
D
Denis • solo_traveller • ch
6
Pros:

L'emplacement

Cons:

L'hôtel, le petit déjeuner, rien à voir avec ce qu'on pourrait s'attendre d'un 4 étoiles

2026-05-25 • via Nuitee
V
Vesela • solo_traveller • bg
10
Pros:

Стаята беше просторна, беше чисто. Леглото е много удобно.
Хотелът на на 3минути пеша от жп гара SBB. Трамваите до центъра също са до хотела. Пеша до центъра е 15мин.
При настаняване ни дадоха и карта за градския транспорт за целия ни престой, която включва и автобус 50, който е до летището, както и отстъпки за различни музеи, зоогическа градина и тн.

Cons:

-Няма

2026-05-25 • via Nuitee
R
Rob • extended_group • nl
7
Centraal gelen hotel
Pros:

Centrale ligging ook t.a.v. openbaar vervoer

Cons:

Voor 50 kmaers slechts 1 lift, geen inloopdouche maar in bad. Ontbijt was niet best en werd nauwelijks aangevuld

2026-05-25 • via Nuitee