Hilton Edinburgh Carlton

Hotels
•
Hilton Hotels & Resorts
8 (2815 reviews)
19 North Bridge , Edinburgh , gb
+44 131 472 3000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Noise from construction
Heating issues
Room maintenance problems

Categories

Cleanliness
6.46
Multiple reviews mentioned cleanliness issues and a lack of room maintenance.
Service
9.43
Overall positive feedback on service, with specific praises for staff being helpful.
Location
8.97
Many enjoyed the location, though some noted construction affecting accessibility.
Room Quality
7.92
Generally comfortable but issues like heating and maintenance reported.
Amenities
6.95
Limited amenities reported, such as broken heating and lack of expected luxury.
Value for Money
7.41
Some guests felt that the experience did not match what they paid for, especially with the building work.
Food and Beverage
8.46
Food quality received positive remarks, particularly regarding bar food.
Overall Experience
8.43
Mixed but overall moderate to positive experience, with major concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:25

Property Description

Central Location and Stunning Views
Located overlooking The Royal Mile, Hilton Edinburgh Carlton offers breathtaking views and is conveniently situated near popular attractions like Princes Street and Edinburgh Castle. Waverley Rail Station is right next door, making travel a breeze.

Luxurious Accommodations
The 4-star bedrooms at Hilton Edinburgh Carlton are spacious and well-appointed, featuring private bathrooms with premium toiletries. Guests can unwind in comfort with amenities like a work desk and HD freeview TV, ensuring a relaxing stay.

Dining Excellence
Indulge in culinary delights at Marco Pierre White Steakhouse Restaurant, serving up a mix of traditional British fare and the chef's signature dishes. Afterward, head to Nineteen Hundred Bar for a cozy lounge atmosphere, craft cocktails, and a tempting selection of whisky and light bites.

Experience luxury and convenience at Hilton Edinburgh Carlton - book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Location

Guest Reviews

8
Based on 2815 reviews
Cleanliness: 6.46
Service: 9.43
Location: 8.97
Room Quality: 7.92
Amenities: 6.95
Value for Money: 7.41
Food and Beverage: 8.46
Overall Experience: 8.43
B
Bego • extended_group • cr
6
2026-08-08 • via Nuitee
R
Reem • couple • qa
9
الموقع ممتاز
Pros:

الموقع

Cons:

التاخر في تنظيف الغرف

2026-08-08 • via Nuitee
K
Karuna • family_with_children • gb
8
We were happy with the staff and services
Pros:

Location was superb. Receptionist was friendly. We had no problem. Most of the time we were out.

Cons:

Just carpet

2026-08-07 • via Nuitee
V
V4872EPlindal • Couples • Columbus, Ohio
10
Thanks to the DREAM TEAM
Pros:

Thanks to the Front Desk “Dream Team” Anya & Clionadh for the excellent service during our time in Edinburgh! They provided directions , reservations, recommendations and more and made us feel right at home during our five day stay. Can we steal you away to work in ColumbUS! Thank you so much. Linda & Will Logan

2026-08-05 • via Tripadvisor
B
Baroni • family_with_children • it
9
ottimo, ci tornerei.
Pros:

Camera quadrupla, due letti queen size molto comodi. I lavori esterni non hanno influito per niente ne' sul rumore ne' sull'accesso alla struttura. Colazione internazionale abbondante e ottima. Staff molto gentile. Presente bar/ristorante in struttura molto bello. ottima insonorizzazione.

2026-08-05 • via Nuitee
M
Marie • solo_traveller • fr
9
Pros:

L'accueil, l'accessibilité, le confort, le petit déjeuner étaient vraiment très bien.
Le restaurant de l hôtel était très bon.

Cons:

Je n'en trouve pas.

2026-08-05 • via Nuitee
M
Mona • couple • qa
9
2026-08-04 • via Nuitee
A
alotaibi • couple • sa
8
جميل الموقع و النظآفه
Pros:

الموظفه lene

Cons:

المصعد

2026-08-04 • via Nuitee
E
Ebrahim • family_with_children • ae
5
2026-08-04 • via Nuitee
J
JUAN • family_with_children • ec
9
2026-08-04 • via Nuitee
J
Jared • extended_group • is
10
Pros:

Fantastic stay at Hilton Edinburgh Carlton! The staff were incredibly friendly and welcoming, the hotel was spotless, and the location is perfect for exploring Edinburgh. Comfortable rooms, great service, and everything you need within walking distance.

2026-08-03 • via Nuitee
D
Desiree • family_with_children • it
8
Posizione strategica e ottimo rapporto qualità prezzo
Pros:

Camera ampia e accogliente, letto largo comodissimo e posizione perfetta per visitare la città a piedi, vicinissimo anche alla stazione.

Cons:

C’erano delle impalcature per ristrutturazione davanti alla finestra

2026-08-02 • via Nuitee
U
Uliana • family_with_children • ru
2
We stayed at this 730 for just one night. For that prwe expected an exceptional experience, but unfortunately, it was ve
Pros:

Location

Cons:

We stayed at this hotel as a group of three and paid €730 for just one night. For that price, we expected an exceptional experience, but unfortunately, it was very disappointing.

The hotel is located next to the railway station and is housed in a beautiful historic building. However, in July 2026 the entire building was covered in scaffolding due to renovation work. This completely blocked the beautiful view of the hill, so there was nothing to enjoy from the window. To make matters worse, the windows in our room could not be opened.

For such an expensive hotel, we were shocked that there were no bathrobes in the room. We had to call the reception and ask for them to be brought to us. At this price level, basic amenities like this should already be provided.

To make matters worse, our friends, who had already paid for their room in advance, were told at check-in that their room had not been paid for. They had to spend time proving that the payment had already been made before the issue was finally resolved. It was an unnecessary and unpleasant experience that should never happen at a hotel of this standard.

The breakfast looked like it offered a good variety of food, but almost everything we tried was disappointing and lacked flavor. The staff in the restaurant were unfriendly and did not make us feel welcome.

Overall, we were very disappointed with our stay. In our opinion, this hotel is simply not worth the price. For such an expensive hotel, the service should be outstanding, but that was far from our experience. There are certainly better places to stay for much less money.

2026-08-02 • via Nuitee
N
Nicosia • solo_traveller • ar
8
Nada especial
Pros:

La ubicación estaba muy bien

Cons:

Es un hotel de renombre y costoso como para que no tenga aire acondicionado. Lo tenía pero no funcionaba, te ponen unos ventiladores que solo reparten mas calor.

2026-08-02 • via Nuitee
C
C6520TLcourtneyw • Couples
10
David was fab
Pros:

David was a great host - so welcoming and helpful!

2026-07-25 • via Tripadvisor
A
airblue1 • Family • Southern California, California
4
Highly disappointing stay (Avoid Room 130 and the Club Level)
Pros:

Journey Start:
LAX to Edinburgh via KLM. Check-in was great and quick.The Positives:

Room Space: The Junior Suite was spacious enough for three guests.Breakfast: Great self-serve selection, backed by highly attentive staff.

The Bar: Staff members are very friendly and highly knowledgeable.Location: Absolutely perfect for accessing both Old Town and New Town.

The Truthful Downsides:

DO NOT TAKE ROOM 130: It is located directly above the front desk and faces major street traffic.

Undisclosed Construction: The hotel failed to provide a construction advisory. We were placed in a room facing relentless 11:00 AM to 3:00 AM street projects. Due to the extreme street noise, we barely slept. Always insist on a room away from the street.

Club Level is a Waste (2/10): Compared to any other hotel club level we have ever used, this one delivers about 10% of what a proper club experience should be. Avoid paying extra for it.

Poor Management Communication: The front desk team lacks basic internal knowledge about what is actually happening inside the hotel.

Room Service Fail: The attached photo speaks for itself regarding the poor quality of the room service experience.

Verdict:This hotel is simply not worth the premium price tag. While it has its ups, the downs are far too low. If you want the exact same proximity, the Radisson across the street is likely a much better choice. Very disappointed.

To Management: Please save your generic "we are sorry" response paragraph. We already spoke with several managers during our stay and none of you could—or would—do anything to resolve these issues. Not hospitable or guest-friendly at all.

2026-07-24 • via Tripadvisor
S
Simon • couple • au
9
Great stay
Pros:

Great location and great staff

Cons:

Elevators out of action

2026-07-24 • via Nuitee
K
kieron • family_with_children • gb
7
Great staff and very helpful let down by poor organisation of room allocation , iron in room bit for for purpose, TV tha
Pros:

Great location

Cons:

Given 2 rooms on opposite sides of the hotel even though booked well in advance

2026-07-24 • via Nuitee
Y
Yu Chieh • couple • tw
8
2026-07-24 • via Nuitee
K
Khalid • couple • sa
10
2026-07-24 • via Nuitee