Basingstoke Hotel

Hotels
6.8 (3335 reviews)
Nately Scures, Hook , Hook , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location for Hook/Basingstoke
Some staff described as friendly and helpful (notably bar staff Janet)
Free car parking
Hydration station in reception
Fan provided in-room
Pool/sauna/steam praised by some guests
Competitive pricing compared to nearby hotels
Comfortable bed mentioned by some guests
Cons:
Rooms reported filthy with insects (spiders, ants) and dirty carpets
No air conditioning/rooms very hot (attic rooms over 30°C)
Pool closed for maintenance or due to burst water main
Noisy vents/aircon units causing loss of sleep (room 402 cited)
Poor room allocation and small/poorly ventilated windows
Peeling paint and general worn condition
Food quality poor (pre-made/bar food, supermarket pizza, canned breakfast)
Reports of rude or unhelpful staff and poor handling of refunds/double charges
Bathroom faults (loose taps, poor showers)
Hotel geared to tourist coaches; little consideration for other guests
Some guests had no window in room
Inconsistent cleanliness/room cleaning (insects in bathtub, unclean windowsills)

Categories

Cleanliness
2.5
Consistently reported as poor: filthy rooms, insects (spiders, ants), dirty carpets, peeling paint and generally not cleaned to standard.
Service
9
Mixed reports but several mentions of friendly/helpful staff (notably a bar staff member, Janet) and generally helpful front-line teams; a minority reported unhelpful or rude interactions.
Location
9.5
Frequently praised as convenient for Hook/Basingstoke and described as 'perfect for what we needed'; location is a clear strong point.
Room Quality
3.5
Multiple complaints: wrong room allocation, no windows or very small/poorly opening windows, no air conditioning/very hot attic rooms, noisy vents, small bathrooms and general wear-and-tear.
Amenities
9
Good amenity set when available: pool/sauna/steam praised by some, free car parking, hydration station and in-room fans; however several guests reported the pool was unavailable/closed during stays.
Value for Money
8.5
Some guests noted competitive pricing compared to nearby options (e.g., during events), but issues like double charges, lack of refunds and service failures negatively affected perceived value for others.
Food and Beverage
4
Several comments complaining of poor quality (bar food described as pre-made, supermarket-quality pizza, canned breakfast) though a few guests said food was 'ok'.
Overall Experience
8.4
Varied experiences: a number of very negative stays (cleanliness, heat, service failures) contrasted with guests who found staff friendly, beds comfy and location ideal; overall sentiment is mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:53

Property Description

Tranquil Countryside Retreat
Nestled in the serene undulating countryside, Basingstoke Country Hotel & Spa offers a peaceful escape with easy access to major roadways.

Modern Amenities
Enjoy complimentary WiFi access in all rooms and unwind in the fully air-conditioned property. Benefit from two daily WiFi sessions and make use of the landscaped courtyards for work or leisure.

Leisure and Convenience
Indulge in the leisure club's gym facilities for a small fee, and rest assured with a 24-hour front desk. With Windsor and Reading nearby, and London Heathrow Airport a short drive away, convenience meets comfort at our hotel.

Book your stay now and experience the perfect blend of relaxation and accessibility at Basingstoke Country Hotel & Spa.

Important information:

To stay free of charge, children under 15 must be accompanied by 2 paying adults. Meals are not included.

WiFi access is available in all bedrooms and guests can benefit from 2 free 20-minute sessions per day. Charges apply for unlimited WiFi access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Location

Guest Reviews

6.8
Based on 3335 reviews
Cleanliness: 2.5
Service: 9
Location: 9.5
Room Quality: 3.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 4
Overall Experience: 8.4
R
Rawlings • solo_traveller • gb
8
2026-08-29 • via Nuitee
I
Ian • solo_traveller • gb
7
Very quiet nice place
Cons:

You had to pay for the swimming pool

2026-08-27 • via Nuitee
G
Gareth • family_with_children • gb
5
Pros:

Basic but clean.

Cons:

We booked this hotel specifically for the swimming pool. However, upon arrival there was a sign telling us the pool was closed. After enquiring we were told the pool would be out of action for at least a month and had been for a while already. At no stage during booking or paying were we told the pool was closed. We only booked three days before travel and if we had known we would have stayed elsewhere.

2026-08-26 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-08-26 • via Nuitee
J
James • couple • gb
7
Disappointing
Pros:

Good location.

Cons:

The swimming pool was closed.

2026-08-25 • via Nuitee
G
Gary • couple • gb
9
2026-08-24 • via Nuitee
D
Debs • solo_traveller • gb
6
Disappointing hotel
Pros:

The staff were friendly polite and courteous. When issues were raised, they were dealt with as soon as possible.

Cons:

Having to book room service 24 hours before required and this was not highlighted at check in. They ran out of beans and tinned tomatoes at breakfast. The hotel is in need of some TLC. The food in the restaurant was poor quality and definitely not worth the price charged. The key card for the room stopped working before check out time advertised. The shower pressure kept dropping.

2026-08-24 • via Nuitee
C
Carole • solo_traveller • gb
1
Pros:

The location was good that is about it really.

Cons:

The room was terrible, no shower just a plunge bath. The room was tired, not cleaned/refreshed during our stay. We arrived early, which i did inform them of but wanted to charge for early checkin. No blinds in the bathroom. We asked to be moved but were told it was full, we knew otherwise.

2026-08-24 • via Nuitee
M
mark • couple • gb
3
Poor not worth the money.
Pros:

Nothing

Cons:

Food poor . Room very poor bathroom unclean black mould in shower showers didn’t work properly hairs in BDay breakfast poor. Pool closed

2026-08-23 • via Nuitee
J
johanne • solo_traveller • gb
5
Cons:

Swimming pool was closed!

2026-08-22 • via Nuitee
J
John • solo_traveller • gb
6
2026-08-21 • via Nuitee
S
STEVEN • family_with_children • gb
7
2026-08-21 • via Nuitee
D
Debbie • couple • gb
3
Would I return , never
Pros:

Nothing

Cons:

Old tired and run down over priced window wouldn’t open I only booked it cause it had a pool, and it was broken!!! Brambles in the gardens so over grown breakfast was cold and dried up

2026-08-20 • via Nuitee
N
Nic • solo_traveller • gb
4
2026-08-20 • via Nuitee
S
Svetoslav • solo_traveller • gb
10
2026-08-19 • via Nuitee
E
Edward • couple • gb
7
Fine for a quick and cost-effective night away!
Pros:

For the price, more than pleased with this stay. Just me and my wife needing only a single night to attend a wedding in the area and it more than sufficed. The hotel was a little dated, the room was more than fine however with a renovated bathroom so that helped. Staff were perfect but only needed to check us in quickly.

Cons:

The price matches the stay so nothing much to report here. It was typically cheaper a hotel in the area than any other so we did not arrive expecting some 4-5 star abode... nor should you if booking a stay here. It is fine, but not modern or luxury.

2026-08-18 • via Nuitee
S
Smith • family_with_children • gb
5
Average.
Pros:

The room was nice the hotel was nice and it was clean

Cons:

The pool was closed which we were not mafe aware of and was one of the reasons we booked the hotel.

Understand it was a hot day but the room was a sauna! they did provide 2 fans but they where about as good as a warm fridge, couldnt offer us sny more fans which is fine but the receptionist didnt seem to care about our comfort in the slightest. Regarding the pool closure we were told to just contact the third party (booking.com) as she stated they had been told but they didnt display it or make any attempt to notify us of this even after emailing the hotel to make them aware we where travling with a 2 year old, noone mentioned about the pool being closed i feel this is somthing that should be stated to people booking especially from third party when not going through their website, as i feel this is a strong selling point for the hotel and would determin wether someone books or not!?

2026-08-17 • via Nuitee
L
Laura • couple • gb
6
Cosy and calm
Pros:

Lovely little room, nice and clean. Air conditioned downstairs, good bar.

Cons:

No shower in bathroom, only a half bath. No soap or things in bathroom.

2026-08-17 • via Nuitee
S
Sandy • couple • gb
5
We would stay again
Pros:

The room was stifling , no air con working
, breakfast was inedible.

Cons:

Breakfast, no air conditioning, on the top floor even though ask for ground floor.

2026-08-17 • via Nuitee
N
Nigel • solo_traveller • gb
7
Good value
Pros:

For what we paid for the night with breakfast you couldn't fault it, our only issue which was no fault of the hotel as it had been a very hot day and night the room was extremely hot. There was 2 fans in our room which help. The swimming pool was closed which was a little disappointing but didn't spoil our stay, this is our second visit and will definitely be returning.

Cons:

Can't really say what we didn't like because we did come across anything we didn't like

2026-08-16 • via Nuitee