Windsor Guanabara Hotel

Hotels
•
Windsor
8.6 (3832 reviews)
Avenida Presidente Vargas, 392 , Rio de Janeiro , br

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Breakfast Options
Amenities
Cons:
Service Quality
Location Safety

Categories

Cleanliness
9.06
Consistent mentions of cleanliness across multiple reviews.
Service
8.03
Mixed sentiments; positive service but some unfriendly interactions reported.
Location
8.07
Convenient for some, but concerns about safety in surrounding areas.
Room Quality
8.52
Comments on comfort and view; some rooms are described as dated.
Amenities
9.05
Great amenities highlighted, particularly breakfast and pool.
Value for Money
8.51
Value perceived as good, particularly with breakfast included.
Food and Beverage
9.06
Breakfast options praised as excellent and varied.
Overall Experience
8.53
General positive feedback with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:44

Property Description

Prime Location in Downtown Rio de Janeiro
Located just a few blocks from Santos Dumont airport, Windsor Guanabara Hotel Hotel provides easy access to the city, offering a prime spot in downtown Rio de Janeiro.

Rooftop Terrace with Stunning Views
Enjoy breathtaking views of Guanabara Bay and historical monuments from the rooftop terrace, providing a perfect setting to relax and unwind during your stay.

Luxurious Amenities and Dining Options
Indulge in the swimming pool, gym, sauna, and poolside bar for ultimate relaxation. The sophisticated restaurant offers buffet and à la carte service, ensuring a delightful culinary experience.

Book your stay at Windsor Guanabara Hotel Hotel now to experience luxury and convenience in Rio de Janeiro.

Important information:

​​Please note that when choosing a rate that does not include a meal plan, this rate does not include breakfast. In this case, breakfast is available as an extra service and paid directly to the hotel. Charges apply per day and per person.

Please note that payment in installments is available only for credit cards issued in Brazil.

This property only accepts debit cards issued in Brazil. It does not accept foreign debit cards, nor checks.

Please note that according to the Brazilian Federal Law 8.069/1990 minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GIG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs BRL 40 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3832 reviews
Cleanliness: 9.06
Service: 8.03
Location: 8.07
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
L
Luis Enrique • family_with_children • cl
10
Buen hotel central y con muy buen servicio
Pros:

La atención y el sector de la piscina.

Cons:

La habitación con mobiliario un poco deteriorado.

2026-02-14 • via Nuitee
R
Rodrigo • family_with_children • cl
10
2026-02-14 • via Nuitee
F
Fabio • extended_group • ch
9
2026-02-14 • via Nuitee
S
Sidney Antonio • family_with_children • br
8
Top de mais
Pros:

Funcionários excelentes. Alimentação excelente

2026-02-14 • via Nuitee
M
Michele • solo_traveller • br
6
Estadia boa para o que eu precisava. Pontuo o excelente café da manhã e o buffet da janta, são marav
Pros:

Quarto amplo e muito boa limpeza do banheiro. Porém o.produto usado para limpar o chão o deixa grudando.

Cons:

A roupa de cama com presença de insetos, possivelmente percevejo, o que gerou muita coceira. Outro ponto é o cheiro péssimo do cobertor disponível no quarto. Solicitei outro e veio com o mesmo cheiro ruim. Pontuo que são bastante velhos e podem ser trocados por mantas mais atualizadas e de fácil manipulação e lavagem.

2026-02-13 • via Nuitee
G
Gonzalo Andrés • family_with_children • co
10
Pros:

Todo

2026-02-13 • via Nuitee
B
BRUNO • extended_group • br
10
2026-02-13 • via Nuitee
T
Thiago • couple • br
10
2026-02-13 • via Nuitee
D
diego • family_with_children • cl
7
El peor winsor de la cadena de hoteles
Pros:

Desayuno , era completo, pero repetido y antes de terminar ya te retiraban el plato.

Cons:

Habitacion con aire acondicionado ruidoso y manual tenias 3 opciones y no habia cambio,el extractor del baño no funcionaba y la pared de ’a ducha tenia una grieta al momento de ducharte el agua salia y mojaba todo el baño, tuve que poner una bolsa para evitar eso , y el barrio demasiada gente indigente y situación calle

2026-02-13 • via Nuitee
M
Mauricio • family_with_children • br
10
Pros:

Limpeza, localização

Cons:

Alguns funcionários da recepção não são solicitos e têm pouca paciência.

Funcionários do restaurante, por sua vez, são cordiais e atenciosos.

2026-02-12 • via Nuitee
A
Augusto • family_with_children • br
9
2026-02-12 • via Nuitee
C
Carla • family_with_children • cl
7
Hotel céntrico a la ciudad, excelente servicio y personal muy atento.
Pros:

El personal del hotel maravilloso!!! El restaurant también es muy bueno y variado. Las habitaciones siempre limpias y con mucha luz natural y las camas muy cómodas.

Cons:

Los ascensores no funcionan bien; de los 4 ascensores sólo funcionaba bien 1 o 2 para un hotel que recibe a muchos turistas y todos los días tenían salas de seminario (con un promedio de 50 personas por sala). Era mucha gente para 2 asesores.
OJO, el sector es muy complicado, sobretodo de noche.

2026-02-12 • via Nuitee
A
Alejandro • family_with_children • co
3
Felt insecure in the neighborhood
Pros:

The breakfast is good

Cons:

The location was terrible. Center of the city that is abandoned and full of homeless, felt very insecure

2026-02-11 • via Nuitee
D
Diego • family_with_children • ar
6
Ubicación estratégica en un barrio feo, y servicios deficientes.
Pros:

Entiendo que la ubicación es ideal para estar en pleno centro, y me sirvió para estar relativamente cerca del aeropuerto,, pero la zona es simplemente horrible.

Cons:

1) La demora en hacer el checkin es inadmisible. Tres personas atendiendo una fila de huéspedes y demorando demasiado para un proceso que debería ser mucho mas ágil (o 100% digital, ya estamos en 2026). No se puede estar 30 minutos para completar un checkin de una reserva online.
2) La habitación parecía limpia, pero al hacer unos pocos pasos descalzos teníamos todos los pies completamente negros de tierra.
3) La comida del servicio a la habitación es cara y de mala calidad. Una ensalada césar con el pollo imposible de masticar por lo duro que estaba.
4) Ascensores! Solo funcionan 3 elevadores para un hotel con mas de 20 pisos, por lo que vas a pasar un buen rato de tu estadía esperando los elevadores, y peor en las horas de mas movimiento (desayuno).

2026-02-11 • via Nuitee
R
Ricardo José • couple • br
8
Satisfatória
Pros:

Limpeza impecável e café da manhã muito bom.

Cons:

Elevador na hora do café só 1 funcionando e durante a minha estadia a luz caiu diversas vezes.

2026-02-11 • via Nuitee
J
Janeth • family_with_children • br
4
Pros:

Somente o café da manhã!

Cons:

Atendimento da recepção, Instalação e localização. Me colocaram em um quarto do lado do elevador, não conseguiria dormir, pedi a troca no check-in e só fizeram após as 23 horas, fiz a reserva a mais de um mês, paguei o triplo da diária para tentarem me hospedar na pior parte do hotel. Limpeza se resume em somente troca de toalha e tirar o lixo, isso não é limpeza pra mim, o chão não vê um pano. Hotel cheio de morador de rua na frente que dá medo de sair na porta.

2026-02-10 • via Nuitee
L
Lucas • solo_traveller • br
10
Pontos a se pensar sobre a exposição de preços
Pros:

O quarto é muito confortável

Cons:

A comida no quarto não tinha seus respectivos valores em local visível. No livro de informações, na página da lavandeira deixa dupla interpretação sobre os valores cobrados, acredito que deveria colocar " TODOS OS PEDIDOS A PARTIR DE TAL HORÁRIO SERÁ COBRADO UMA TAXA EXTRA", na página dá a entender que se o hóspede quiser a roupa lavada e seca no mesmo dia e o pedido for feito após as 18h terá uma taxa extra.

2026-02-10 • via Nuitee
B
Bárbara • couple • cl
8
2026-02-10 • via Nuitee
M
Magnus • family_with_children • br
9
Se voltar ao Rio e ficar no centro, ficarei nesse hotel.
Pros:

Muito bom o café da manhã e boa localização.

Cons:

Os valores do restaurante poderiam ser melhores

2026-02-09 • via Nuitee
N
Nascimento • solo_traveller • br
10
2026-02-09 • via Nuitee