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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Express check-out
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Newspapers in lobby (surcharge)
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Health club
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Long-term parking (surcharge)
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Express check-in/check-out
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Sauna
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Steam room
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Elevator
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Fitness facilities
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Conference space
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Sailing nearby
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Breakfast available (surcharge)
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Health club
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Safe-deposit box at front desk
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Multilingual staff
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Free use of nearby fitness center
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Porter/bellhop
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Express check-out
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Full-service spa
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Meeting rooms
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Wedding services
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Express check-in
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Golf lessons available nearby
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Tours/ticket assistance
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Assistive listening devices available
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24-hour business center
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Snack bar/deli
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Access to nearby indoor pool
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Pilates classes on site
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Long-term parking (surcharge)
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RV, bus, truck parking (surcharge)
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Newspapers in lobby (surcharge)
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Reception hall
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Secured parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Food and water bowls
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Well-lit path to entrance
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Stair-free path to entrance
Review Highlights
Categories
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Property Description
Discover an oasis of luxury at Canary Riverside Plaza Hotel, where comfort meets elegance in the heart of London.
Unwind at the Spa
Indulge in ultimate relaxation at our exquisite spa, offering a range of services including massages, body treatments, and rejuvenating facials to melt away your stress.
First-Class Dining
Savor local flavors at the Quadrato Lounge and Bar, where you can delight in garden views or enjoy 24-hour room service. Don't miss our delicious English breakfasts served on weekends.
Modern Amenities
Enjoy state-of-the-art facilities with air-conditioned rooms featuring Smart TVs and pillowtop beds, alongside a well-equipped health club, indoor pool, and business center catering to all your needs.
Escape to luxury and book your stay at Canary Riverside Plaza Hotel today!
- Pool access available from 9:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Property Policies
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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General
Cashless transactions are available
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Guest type
Essential workers only - NO
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Pets
Pet max weight (per pet) in lb is 15
Property policies
-
Pets
Service animals are exempt from fees/restrictions
-
Check-in & Check-out
Contactless check-out is available
-
General
Cashless transactions are available
-
Guest type
Essential workers only - NO
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Pets
Pet max weight (per pet) in lb is 15
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Pets
Pets allowed
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General
Professional property host/manager
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Pets
Pets allowed (no fees)
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Pets
Pet max weight (per pet) in kg is 7
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Pets
Maximum number of pets per room 1
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Pets
Service animals are allowed
Location
Guest Reviews
Room was huge
Bathroom was nice
Hotel was clean
Our superior room view was marred by a completely filthy window with bird poo all over it
Reception lady seemed super unfriendly so didnt feel welcomed when we arrived
No tea or kettle in the room only expresso from a nexpresso
The hotel was very beautiful amazing views and staff were super helpful and accommodating always there when we needed any help
Highly Recommend this hotel
The hotel itself is situated in a very good location and the overall aesthetic and atmosphere of the property were genuinely appealing. There were also several members of staff who were welcoming, engaging, and clearly trying their best to provide a positive experience for guests. At times, however, it did feel as though some junior team members were somewhat intimidated or restricted by the presence and approach of more senior management, which unfortunately affected the overall atmosphere. It mad us feel very uncomfortable.
The breakfast itself was of a very high standard in terms of quality and presentation. Once clarified, the food was beautifully prepared and served gradually, which created a much more relaxed and enjoyable dining experience. However, the process surrounding breakfast was quite confusing. Despite having paid £32 per person for breakfast in advance, we were handed menus displaying individual prices without any explanation of what was included or whether additional payment was required. This initially created the impression that we were expected to pay again. Once we asked questions, the situation became clearer, but a brief explanation at the outset would have avoided unnecessary confusion and discomfort.
We were shocked and extremely disappointed with our experience staying at this venue. Whilst the location and appearance of the hotel were appealing, the overall stay was overshadowed by the poor handling of several issues.
The room was clearly in need of updating and felt dated, particularly considering the price point of over £300 per night. More concerningly, appliances within the room were not working properly. Staff did attempt to help when the issues were raised, however the disruption and delays caused us to miss valuable time before an event we had planned to attend.
What made the experience significantly worse was the response from senior management. When we raised our concerns respectfully, we were met with what was honestly one of the worst examples of customer service we have experienced in a hotel. The conversation the following day was deeply uncomfortable. Senior management were dismissive, aggressive in tone, and repeatedly spoke over us while we were trying to explain the situation calmly. Rather than feeling listened to, we were made to feel belittled.
An agreed partial reimbursement was discussed and promised during our stay, yet this was never followed through. We made five follow-up calls to the hotel afterwards, and each interaction left us feeling further dismissed, with no resolution provided.
The biggest disappointment was not that problems occurred, as issues can happen anywhere, but the lack of professionalism, empathy, and accountability shown when trying to resolve them. When paying premium prices, guests should reasonably expect working facilities and to be treated with basic respect when concerns are raised.
Unfortunately, based on our experience, we would not recommend staying at this venue.
Great location for us and the staff at concierge
The cost of breakfast and the bar also no kettle in the room
Great location, exceptionally clean and tidy and the staff were very helpful and friendly! Facilities use was a real highlight and the late check out was a bonus!
Check out and use of facilities wasn’t really explained properly which caused unnecessary confusion and check in was a little slow. Couldn’t get through to reception from the room either
Quick check in with bags taken to the room, staff very pleasant.
Breakfast was terrible. Had to ask numerous times for tea and coffee and had to go behind the desk to get juice. Kiwi fruit was past its best and could not be eaten. Cooked breakfast was not up to standard. The rooms were a little tired and are in need of some TLC.
cleanliness
breakfast price high
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