San Marco Palace

Pueden mejorar en cuanto al mobiliario.

4 yıldızı asla haketmeyen bir otel varsa o da san Marco palace’tır.Otelde kıyafetlerinizi ütülemenize izin verilmiyor herkesin ortasında ütüleyin diyorlar bunun için çalışanları bana neredeyse saldırıyordu gideceksiniz çalışanların asla otelle alakası olmadığını otelin görsellerdeki gibi olmadığını bilerek gidin çok pişman olursunuz kahvaltı ??? Kahvaltı yazmışlar ama fotoğraf koyacağım anlarsınız grisini ve çikolata :)tamamen pişmanlıktı siz de oraya giderek pişman olmayın

1. While arriving, the AC in one room was not active.
Only next day it was fixed.
2. If you need special taxi boat from airport, the hotel dose not do anything but refer you to the web site of some company, which insist on “paying via the internet”. If it dose not work, as it happened to us - the hotel dose not help!!!

The front desk staff could have occasionally smiled. I would like to give a staff member, Esther, a HUGE THANK YOU for assuring that we had a room with a walk in shower versus a tub shower. We only communicated via email and unfortunately I was never in the hotel during her working hours so I wasn’t able to thank her in person but I have mobility issues and would have had great difficulty climbing in and out of a tub! Plus very thankful for the elevator to our 3rd floor room!

Don’t get the room next to all the air conditioners, they will keep you awake but staff fixed it and gave us another room.

There was a cooker etc but no utensils:crockery/pans. No tea making facilities despite stating they do .Bed and pillows were very hard and uncomfortable!

The Royal San Marco Hotel took over the San Marco Hotel in between us booking our trip and arriving. The Royal San Marco probably hasn’t had time to update the San Marco rooms in that time. Our room was huge and well appointed, but these are my recommendations- the bed was hard as a rock, new mattresses. The pillows were also the worst pillows I have ever had to use, thin and hard as rocks. The 1970’s blow dryer, please upgrade. The sheets, scratchy. The ceiling paint in the bathroom is peeling. The refrigerator was barely working. The A/C fan was loud. The breakfast buffet was just ok.

One other thing, the front staff was perfunctory, a bit dismissive, and not very warm. Of all the places we have stayed over this and many other trips, we would rate them very low on their hospitality. Every question we asked was met with a less than enthusiastic attitude while we remained appreciative of whatever response we got. Some places don’t put the effort in because they don’t feel the need to, maybe because of where and what they offer, they are always sold out, so why try. Its a bad attitude to have or to train their staff to have.

The rooms were very old,

The shower did not work from the day we arrived until the day we left so no hot showers for us at all or our children , but the hotel done their best to rectify it and were professional at all times then gave us a partial refund for the inconvenience so I cant fault their professionalism

Personalet var ikke på, nesten sure og de ville heller ikke gi meg kvittering. De sa de skulle sende den, men gjorde det.
Dette gjelder personalet i resepsjonen. Resten var ok