San Marco Palace

Hotels
8.1 (921 reviews)
Piazza San Marco 875 , Venice , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Inconsistent cleanliness
Uncomfortable bedding
Limited amenities

Categories

Cleanliness
6.73
Several reviews indicated issues with room cleanliness and maintenance.
Service
9.2
Many reviews highlighted the friendliness of the staff despite some negative comments.
Location
9.74
Location received consistent praise for its proximity to major attractions.
Room Quality
7.19
Mixed feedback on bed comfort, with some discomfort reported.
Amenities
7.22
Limited mention of amenities, with some guests expecting more.
Value for Money
8.18
Pricing perceived as high for the experience offered, especially regarding comfort.
Food and Beverage
8.23
Breakfast is generally well-received, though variety is a concern.
Overall Experience
8.3
Overall positive feedback with specific concerns addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:27

Property Description

Luxury Accommodation in Saint Mark's Square:
San Marco Palace offers a luxurious stay in the heart of Venice's iconic Saint Mark's Square. The air-conditioned rooms and suites boast elegant Venetian furnishings, providing a truly upscale experience.

Convenient Amenities:
The hotel features wood floors, patterned rugs, satellite TV, a minibar, and a private bathroom with a hairdryer in each accommodation. Some suites even offer a balcony or terrace with stunning views of St. Mark’s Bell Tower.

Exceptional Services:
Guests can benefit from the knowledgeable staff who offer tourist information and can arrange a complimentary trip to a Murano glass factory. Enjoy free Wi-Fi access at the reception and start your day with a delicious buffet breakfast and Italian cuisine at the on-site restaurant.

To experience luxury and convenience in the heart of Venice, book your stay at San Marco Palace today!

Important information:

From 1 January 2016 onwards, check-in will take place at Hotel Royal San Marco, at the address San Marco 848.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VCE

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 921 reviews
Cleanliness: 6.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 8.3
M
Mark • couple • ca
9
Fantastic staff, great room, and amazing breakfast
Pros:

Clean and well located

2026-04-17 • via Nuitee
V
Vishal • family_with_children • us
10
Pros:

Location, convenience, free breakfast

2026-04-16 • via Nuitee
P
Paulo • couple • ch
8
Emplacement exceptionnel meilleur rapport qualité-prix
Pros:

L’emplacement est idéal

Cons:

La décoration et les équipements sont vieillissants

2026-04-13 • via Nuitee
S
Simone • extended_group • it
8
2026-04-12 • via Nuitee
C
Claudia • family_with_children • at
6
2026-04-12 • via Nuitee
E
ej1214 • Family • Leicester, Leicestershire, England
4
Awful nights sleep. Won’t be staying again
Pros:

We stayed here as a family of 5. 2 adults and 3 children for 3 nights. (Children aged 11, 10 and 7).

We stayed in a family suite.
Although the rooms at first glance looked clean it actually wasn’t and the air quality was a real problem for us. It felt quite suffocating and stale. My daughter was on the sofa bed and the moment she was showered in pjs and in bed she wouldn’t start coughing through out the whole night and her sinuses completely blocked up. She was itching a lot on her body and her throat was hurting. It was 3 am one night when she finally managed to stop coughing and get some sleep (she’s 11). Each night I had to ensure she had an antihistamine and sleep with all windows open (which meant a lot of mosquitos) and she ended up coming into my room and slept in the bedroom with me. My husband and i had headaches each night and I got quite itchy too. My so coughed a little at night.
It lead me to think the potential of dust mites.
I have never been one to complain about pillows as I’d happily sleep without them however the pillows were so hard and uncomfortable. The Mattresses wern’t the best either.
I asked for something to stop the mosquitoes and they said they would do something but never did.

All you read/see on the reviews is correct. On the stairs each floor has huge bags of dirty and clean bed linen taking up the space all in a closed and confide space.

They charge 3 euros for a bottle of water which for a 4 star hotel I would actually expect a complementary bottle of water each day which in my experience is the norm.

Breakfast wasn’t great either. Nothing is fresh. The fruit is all soaked in syrup as if it’s come out of a tin. No whole fruits.
Bread isn’t fresh either just sliced foreign bread that they use for toasties.
Coffee is awful.
They made us feel a bother at breakfast because we were 5. They were trying to cram us on 2 very small tables that wouldn’t fit more than 4 on and although there were about 15-20 free tables they wouldn’t let us join three tables together that were already free and by each other but separated they didn’t want use to join them up and said this was a problem and tried to seat us separately. On the last day /morning I put my foot down and said no and joined the tables so we could all sit together comfortably.
At the end of the stay they didn’t ask how our stay was so I didn’t bother giving any feedback.
We certainly won’t be staying here again!

2026-04-11 • via Tripadvisor
S
Stephane • solo_traveller • fr
10
2026-04-10 • via Nuitee
G
Ganimet • family_with_children • ch
10
Pros:

La terrazza molto bella

2026-04-08 • via Nuitee
S
Salvatore • family_with_children • it
5
Pros:

La posizione

Cons:

Letti scomodissimi,
Niente zanzariere , arredamento vecchio , stanza spaziosa ma tutto vecchio a eccezione del bagno appena rifatto.

2026-04-08 • via Nuitee
J
Johanna • family_with_children • at
10
Pros:

Alles, das Mobiliar ist etwas abgenutzt, aber es ist okay

2026-04-06 • via Nuitee
D
Darbois • family_with_children • fr
8
2026-04-06 • via Nuitee
Q
Quintiliano Benicio • couple • br
10
Pros:

Apartamento contando com quarto, banheiro, sala de estar, cozinha, sacada grande com vista para um canal. Muitas janelas com vistas livres. Piso bom para quem tem alergias ao piso de carpete, como minha esposa. Café da manhã servido no mesmo prédio. O café muito sortido de boas opções.

Cons:

Localização, apartamento sacada.

2026-04-05 • via Nuitee
G
Galina • family_with_children • bg
7
2026-04-05 • via Nuitee
P
Pascal • family_with_children • au
9
Pros:

Very good location and room was bigger and very comfortable.

2026-04-04 • via Nuitee
G
Geraldine • family_with_children • ie
8
Pros:

Great location
Good breakfast

Cons:

No kettle or coffee machine
No free water in room

2026-04-03 • via Nuitee
E
Eva-Maria • couple • at
9
2026-04-02 • via Nuitee
E
Eduardo • family_with_children • pt
4
Not matching expectation
Pros:

Just location

Cons:

Disappointing

2026-04-01 • via Nuitee
S
Susan • couple • gb
10
The accommodation was beautiful and very spacious with a balcony window where we watched the gondolas
Pros:

Close to San Marco Square

2026-03-30 • via Nuitee
C
CHRISTIAN • couple • fr
8
2026-03-28 • via Nuitee
B
buke • extended_group • nl
9
Pros:

Was alles zeer schoon en bed was heerlijk

Cons:

Onbrak waterkoker /koffie aparaat

2026-03-27 • via Nuitee