The Hotel Lucerne, Autograph Collection

Reception staff( Alex) was really helpful.

Tolle zentrale Lage, freundliches Personal und eine gute Sicht über die Stadt im 6. OG.

Sehr gute Lage nahe beim Bahnhof.
Eigene Baar.
Sehr freundliches Personal

Great location beautiful rooms

The hotel’s interiors are stunning. Best room I’ve ever slept in. Also, the staff were super nice and attentive, and the service impeccable (night of 6/11, lady at the bar also was great). They made my stay truly amazing!

Design and location were amazing.

We spent three nights at the hotel in two visits, in two different rooms, during the Lucerne music festival. The best two things about this hotel were the superb design and the location. It was designed by the architect of the Lucerne Culture and Congress Centre (concert hall), and each room is an arty delight. It is compact, modern, luxurious and convenient, and the staff were helpful. The location is 5 minutes from the concert hall, the train station, and the major sights and galleries over the mediaeval bridge in the Old Town. The library square, in which the hotel is set, is charming and quiet, with an excellent restaurant, outdoors in the Summer, called Bellini.

Great boutique hotel. Amazing staff who are all very friendly and accommodating. Great location as well to centrally walk/bus/train anywhere.

We had a terrible experience at this hotel. Marriott should be embarrassed. When we checked in there was hair in the sink in our bathroom. Hotel needs lots of tlc, chipped paint everywhere. Air condition in our room was broken. Whenever we tried to run the unit the room was filled with humidity. We had to sleep with the window open and were subjected to street noise and bug bites. When we tried to get resolution the staff only could say they would try to fix it. Only redeeming points are location and breakfast. I am sure there are much nicer places to stay for the money, look elsewhere.

Nestled in a residential area it is a small hotel with big rooms & extremely pleasing staff.The surroundings are a bonus with an open garden like area ,a bustling cafe with open air seating and the best part is very close proximity to the Lucern station, markets,chapel bridge, boating lake & old town.It is also well connected with Trams & buses.The inside decor of rooms is interesting with romanting painted ceiling though the lighting around the entrance aŕea of room lacks adequate lighting.The bathroom is big with tub & double sink .The backside outside the bath had some plants which needed attention.The blinds are electronically controlled with a press of button. The housekeeping function was also efficiently performed by the ever smiling reception staff.There is a weekly market of used goods in the square around the hotel being set up by the locals.

We like the location it was very close to the center in front of a large park.

We stayed at the hotel in August for 3 nights and occupied 2 room categories. The penthouse room was gorgeous, with the balcony/ terrace overlooking the city being the absolute highlight. This room was bright and spacious and well appointed.
The other room was a suite as well on.level 5,, but was way darker in decor and lighting. This room too was spacious and well appointed.

Service staff at the reception were very helpful and cheerful and made the stay that much more pleasant.

Location is fabulous. With young kids, being this close to a park was an absolute winner. The train station, department store, restaurants, chapel bridge, boat cruises were all within a 5-15 minute relaxed walk distance.

We stayed at this hotel over a decade ago when it was a hip, independent boutique property. Sadly, its current incarnation under Marriott’s Autograph Collection is a shadow of its former self. The rooms are dated and poorly maintained: scuffed timber floors, tired furnishings, and old, frayed towels. One of the face towels we had looked like a rag. There was no minibar, the bathroom plugs didn’t work, and worst of all, the mattresses in two separate rooms we stayed in were both uncomfortably hard that made sleep nearly impossible.

The breakfast was equally disappointing, with a sparse, uninspired spread—I was served the saddest-looking fried eggs I’ve ever seen.

This is, at best, a three-and-a-half-star hotel and should not be marketed as an upscale property. While the service was warm and the location remains excellent, the hotel is long overdue for a complete refurbishment.

The hotel is a small, intimate property with around 30 rooms.

Customer service was exceptional, even prior to arrival.

Location:
Convenient location, just steps from the train.

Breakfast:
The scrambled eggs were made with fresh cracked eggs—simple, classic, and well done. A tower was brought to the table, featuring cheese, smoked salmon, cold cuts, yogurt, and a mini Bircher muesli. I personally prefer to choose what items I want. I find this wasteful, as some of the items I did not choose to eat.
There is also a self-serve section with breads, perfectly cooked and seasoned mushrooms, falafels, bacon, chicken sausage etc. I felt that these items added a unique and tasty touch.

Upgrade due to status was appreciated.

4.5 experience but rounding up to 5.

The hotel boasts a prime location, just a seven-minute walk from Lucerne train station, with a tranquil environment close to a park and stunning views out the window. This charming little hotel was where I chose to celebrate my 40th birthday during my trip to Switzerland, and it provided me with an incredible sense of relaxation. The room features a unique design and warm colour tones, along with my favourite L'Occitane toiletries. I would like to extend a special thanks to the friendly gentleman at the front desk; he was very thoughtful and I really appreciated his catchphrase, 'Perfect.' Breakfast is served in the basement and, while similar to that of the neighbouring Renaissance hotel, you can enjoy unlimited refills of smoked salmon and yoghurts among other light bites. Since the hotel has only a limited number of rooms, it wasn't overcrowded, ensuring a pleasant dining experience with attentive service. If I visit Switzerland again, I will certainly return to Lucerne, as this has been a truly special experience, which I wholeheartedly recommend to everyone reading this.

酒店地理位置優越，距離琉森火車站僅需步行七分鐘，周邊環境靜謐，臨近公園，窗外的景色令人驚豔。這是一家小而別緻的酒店，我在瑞士旅遊時選擇在這裡慶祝我的40歲生日，讓我感受到無比的放鬆。房間設計獨特，色調溫暖，且提供我喜愛的歐舒丹沐浴用品。特別感謝前臺那位友善的帥哥，他非常體貼，還有他常說的“Perfect”真讓我印象深刻。早餐在地下室供應，雖然與隔壁的萬麗酒店相似，但餐品可以無限續點，像是燻鮭魚和優格等小吃。而且因為酒店房間數量不多，顧客也不多，因此用餐環境很舒適，服務也是相當周到。如果下次再訪瑞士，我一定會重返琉森，這次的經歷確實非常特別，強烈推薦給每一位看到這篇文章的朋友。

The A/C wasn’t working, and it was very uncomfortable to sleep at night. We went to Pfistern for dinner, but they said they didn’t have any reservation for us, even though the hotel had assured us they called. Anyway, overall it was just an okay experience. The staff was friendly, though.

I booked a 3 nights stay at this hotel several months prior to my expected trip. A month prior to my expected arrival we received an email stating that there was something wrong with the credit card on file. I am a Titanium elite member with Marriott, this is the same card I have been using on all my trips with no previous problems and this was not a prepaid booking so I didn’t understand the email and called the hotel. I spoke to some one at front desk who checked and told me that there was nothing wrong with the reservation so I assumed every thing was OK.
BUT, a week later I received another email informing me that due to the fact that I hadn’t responded there previous email and corrected my credit card, they had cancelled my reservation and were now sold out !
I emailed back quite astonished and got a rude response and eventually was left without a room!
Calling the hotel did not help.
I still have no idea what was the problem with my credit card and the true reason for cancelling my reservation .
If this is their way of treating a Titanium member then I am sure taking my business elsewhere.
Rude, unprofessional and not welcoming service.

Very modern property. Great front desk staff - very helpful and responsive. If it’s really hot the A/C is just average. But in most cases it should be fone

I cannot say enough nice things about the staff and the hotel. They literally did everything to help me. The front desk manager, her name escapes me, was amazing. Everyone was so friendly and they made sure my stay was enjoyable. The buffet breakfast was good and the rooms were nice and high tech. No wouldn’t think twice about staying here again. Thank you!