Gainsborough Hotel

Hotels
7.9 (3954 reviews)
7-11 Queensberry Place , London , gb

Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Fire extinguishers
Smoke alarms
24-hour security
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise issues
Inadequate room facilities

Categories

Cleanliness
7.15
Concerns about noise from machines and cleanliness in some rooms.
Service
8.65
Staff were friendly and responsive to requests.
Location
9.15
Excellent location, convenient for visits to major attractions.
Room Quality
7.15
Rooms were described as comfortable but had issues like noise and hard beds.
Amenities
7.65
Some amenities available but missing key items like towel rails.
Value for Money
7.15
High prices compared to the quality of facilities.
Food and Beverage
8.15
Good quality breakfast options, though specific mentions were limited.
Overall Experience
8.15
Generally positive experience with room for improvement in some areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Charming English Country Home Vibe
The Gainsborough, a converted Victorian house in London, exudes the warmth of an English country home. Its classic style and relaxed ambiance make it a delightful retreat for travelers seeking a cozy stay in the heart of the city.

Prime Location and Convenience
Situated near iconic landmarks like the Albert Hall and Harrods, The Gainsborough offers easy access to London's top attractions. With proximity to South Kensington Tube station and direct service to Heathrow Airport, exploring the city is a breeze. Don't forget to visit the nearby Natural History Museum for a fascinating experience.

Elegant Yet Homely Atmosphere
Named after a renowned artist, The Gainsborough boasts a spacious lounge adorned with captivating artwork. The informal atmosphere and free WiFi ensure a comfortable stay for guests looking to unwind after a day of sightseeing.

Experience the charm of The Gainsborough and book your stay today for a memorable London getaway.

Important information:

When booking 3 rooms or more, different policies will apply.

Children under the age of 18 must be accompanied by an adult.

All the Budget Rooms are located in the basement, and some do not have a window.

An authorization of £100 will be taken on check in to guarantee for any incidentals.

The property may pre-authorize your credit card for the cost of the first night to guarantee your booking. At check-in, the same credit card used for the booking must be presented. If this card is not available, an alternative credit card in the booker's name will be accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 3954 reviews
Cleanliness: 7.15
Service: 8.65
Location: 9.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 7.15
Food and Beverage: 8.15
Overall Experience: 8.15
A
awayfromhome456 Friends getaway
8
Good hotel in a brilliant location.
Pros:

Excellent location. Lovely room. Very good breakfast opposite. Friendly staff.
But no lift because its out of order and there are a lotbof stairs!
Very good price and would goagain.

2026-05-12 via Tripadvisor
J
janicerT2767XG Family
4
Not recommended.
Pros:

Room was very rundown and was next to the public toilet area which was awful with 1 cubicle and 2 urinals . Felt very claustrophobic as the tiny window opened to what looked like a large pole. Very noisy with people passing the door to use the bathroom. I Asked to move and was offered a slightly bigger room in the basement also with no window. I was offered a complimentary breakfast when I went to reception. The reception area was nice and the staff friendly. The location was the best part of it . Check where your room is before you arrive as also the lifts have been out of order for a long time .

2026-05-10 via Tripadvisor
1
199martyna Business Exeter, Devon, England
2
Only book if you are not fussy!
Pros:

Room and bed very tiny. My room was next to the downstairs toilet!
The shower does not fit even a tiny person, it is a shower designed for a barge boat.
Generally pretty poor apart from the location.

2026-05-06 via Tripadvisor
P
Peejdj Family
8
Great value hotel.
Pros:

Spent a night here after picking it up cheap on Secret Escapes. Hotel clean and tidy. Close to South Kensington tube. Bathroom good.

2026-04-16 via Tripadvisor
1
140corrines Couples Huddersfield, West Yorkshire, England
10
Very nice
Pros:

First time at this hotel. Arrived early and were allowed to leave our luggage so we could go out and about. Smooth book in and our room was very comfortable. Breakfast was across at the sister hotel across the road, plentiful, warm food as well as Continental. Staff at both locations were very warm and friendly. Stayed for 2 nights. On the morning of our departure again left our luggage so we could visit the National History Museum at the end of the road. Ideal location for the tube to explore further and plenty of places to eat nearby. A good stay.

2026-04-14 via Tripadvisor
P
plaminaplamenova Solo travel London, England
10
Absolute English Elegance & Five-Star Hospitality in the Heart of South Kensington! 🌟🌟🌟🌟🌟
Pros:

I am still reminiscing about my wonderful stay at The Gainsborough! I spent a week here exactly a month ago, and it was truly one of my most memorable experiences in London.
From the moment I arrived, I was blown away by the hotel's generosity—they surprised me with a complimentary upgrade to a stunning Double Luxury Suite. The room was exquisite: a perfect blend of sophisticated decor, impeccable cleanliness, and that authentic, charming London atmosphere that makes South Kensington so special.
The location is unbeatable. Having world-class museums and cozy cafes just a few steps away while enjoying such peace and privacy inside the hotel is a rare find. A special mention must go to the staff; their professionalism and genuine warmth made me feel like a truly valued guest.
The Gainsborough has won my heart. If you are looking for a place where style, comfort, and sincere hospitality meet, this is it. I cannot wait to return! ✨🇬🇧

2026-04-12 via Tripadvisor
J
joycedN796AF Couples
10
Good value.
Pros:

Great location, good value hotel. Across the road from natural history museum. 10 min walk to Harrods. Nice area to stay in , quite at night. Rooms comfortable and clean. Breakfast is across the road on sister hotel. Plenty to eat and nice coffee. Staff all lovely in both hotels.

2026-03-14 via Tripadvisor
B
BMXmad Couples Reading, Berkshire, England
10
Clean comfortable with friendly helpful staff especially Sabura
Pros:

Nice hotel very close to natural history museum

2026-03-06 via Tripadvisor
S
Safari55983244684 Couples Hockley, Essex, England
10
Excellent hotel
Pros:

Our second stay here. Great location. Room was clean, warm and well stocked (water, tea , biscuits). Check in staff always have a smile. We had cocktails on Saturday evening at the Exhibitionist hotel across the road. A great Margarita. But the highlight again for us was breakfast at the Exhibitionist but included in our room mate. First class spread and service. Hope to make a third visit soon👍

2026-03-03 via Tripadvisor
M
M2559EVmaxc Friends getaway
10
London Trip
Pros:

Visited this hotel for a Premier League match with a group of friends. We stayed in the Gainsborough for a night and the location couldn’t have been better only 2 minutes from South Kensington tube station, aswell as that the National history museum just on its doorstep. Staff were so attentive and friendly in every way. We went for lunch in its sister hotel just across the road (The Exhibitionist) the food and cocktails were amazing. I couldn’t recommend this hotel more if your going to London for a trip.

2026-02-17 via Tripadvisor
Άντζελα couple gr
10
2026-01-03 via Nuitee
S
Stephanie solo_traveller au
7
I had a great stay staff very friendly
Pros:

Nice

Cons:

Nothing

2026-01-03 via Nuitee
R
Rebecca family_with_children gb
10
Perfect stay
Pros:

Great location
Staff so friendly and helpful

2026-01-03 via Nuitee
I
Ilyaas couple gb
6
Staff were very pleasant and helpful
Pros:

Location

Cons:

Rooms could be cleaner
Disappointed no window

2026-01-03 via Nuitee
F
Fahad couple sa
10
قريب من الهارودز وتقدر تروح بالمترو والباص اي مكان تبي
Pros:

القرب من كل شي في لندن

Cons:

ممتازه

2026-01-03 via Nuitee
S
Sandrine extended_group fr
10
Bel établissement parfaitement situé dans un quartier calme et proche du métro
Pros:

Emplacement , architecture typique londonienne , bon rapport qualité prix

2026-01-02 via Nuitee
J
Jorge & Irene couple br
9
Pros:

Da localização próxima ao museu, do conforto do quarto, da assistência dos recepcionistas.

Cons:

O café era razoável, caro e servido num estabelecimento em frente ao hotel.
Achei caro o hotel

2026-01-02 via Nuitee
T
Tech couple gb
8
Good value for money and safe place.
Pros:

Close to meuseum, train station, safe environment.

Cons:

My room was next to a toilet and there were sounds of door banging.

2026-01-01 via Nuitee
Y
Yavuz couple tr
6
2026-01-01 via Nuitee
H
Helena extended_group es
8
Ben situat
Pros:

La seva situació, molt a prop del metro, restaurants i un barri agradable. Les habitacions correctes i el personal amable.

Cons:

El lavabo era molt petit i ens va tocar a l'habitació del costat de l'ascensor i el soroll era bastant molest.

2026-01-01 via Nuitee