Gainsborough Hotel

Hotels
7.9 (3954 reviews)
7-11 Queensberry Place , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Fire extinguishers
Smoke alarms
24-hour security
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise issues
Inadequate room facilities

Categories

Cleanliness
7.15
Concerns about noise from machines and cleanliness in some rooms.
Service
8.65
Staff were friendly and responsive to requests.
Location
9.15
Excellent location, convenient for visits to major attractions.
Room Quality
7.15
Rooms were described as comfortable but had issues like noise and hard beds.
Amenities
7.65
Some amenities available but missing key items like towel rails.
Value for Money
7.15
High prices compared to the quality of facilities.
Food and Beverage
8.15
Good quality breakfast options, though specific mentions were limited.
Overall Experience
8.15
Generally positive experience with room for improvement in some areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Charming English Country Home Vibe
The Gainsborough, a converted Victorian house in London, exudes the warmth of an English country home. Its classic style and relaxed ambiance make it a delightful retreat for travelers seeking a cozy stay in the heart of the city.

Prime Location and Convenience
Situated near iconic landmarks like the Albert Hall and Harrods, The Gainsborough offers easy access to London's top attractions. With proximity to South Kensington Tube station and direct service to Heathrow Airport, exploring the city is a breeze. Don't forget to visit the nearby Natural History Museum for a fascinating experience.

Elegant Yet Homely Atmosphere
Named after a renowned artist, The Gainsborough boasts a spacious lounge adorned with captivating artwork. The informal atmosphere and free WiFi ensure a comfortable stay for guests looking to unwind after a day of sightseeing.

Experience the charm of The Gainsborough and book your stay today for a memorable London getaway.

Important information:

When booking 3 rooms or more, different policies will apply.

Children under the age of 18 must be accompanied by an adult.

All the Budget Rooms are located in the basement, and some do not have a window.

An authorization of £100 will be taken on check in to guarantee for any incidentals.

The property may pre-authorize your credit card for the cost of the first night to guarantee your booking. At check-in, the same credit card used for the booking must be presented. If this card is not available, an alternative credit card in the booker's name will be accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 3954 reviews
Cleanliness: 7.15
Service: 8.65
Location: 9.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 7.15
Food and Beverage: 8.15
Overall Experience: 8.15
R
Rebecca • family_with_children • gb
10
Perfect stay
Pros:

Great location
Staff so friendly and helpful

2026-01-03 • via Nuitee
F
Fahad • couple • sa
10
قريب من الهارودز وتقدر تروح بالمترو والباص اي مكان تبي
Pros:

القرب من كل شي في لندن

Cons:

ممتازه

2026-01-03 • via Nuitee
Άντζελα • couple • gr
10
2026-01-03 • via Nuitee
I
Ilyaas • couple • gb
6
Staff were very pleasant and helpful
Pros:

Location

Cons:

Rooms could be cleaner
Disappointed no window

2026-01-03 • via Nuitee
S
Stephanie • solo_traveller • au
7
I had a great stay staff very friendly
Pros:

Nice

Cons:

Nothing

2026-01-03 • via Nuitee
S
Sandrine • extended_group • fr
10
Bel établissement parfaitement situé dans un quartier calme et proche du métro
Pros:

Emplacement , architecture typique londonienne , bon rapport qualité prix

2026-01-02 • via Nuitee
J
Jorge & Irene • couple • br
9
Pros:

Da localização próxima ao museu, do conforto do quarto, da assistência dos recepcionistas.

Cons:

O café era razoável, caro e servido num estabelecimento em frente ao hotel.
Achei caro o hotel

2026-01-02 • via Nuitee
T
Tech • couple • gb
8
Good value for money and safe place.
Pros:

Close to meuseum, train station, safe environment.

Cons:

My room was next to a toilet and there were sounds of door banging.

2026-01-01 • via Nuitee
Y
Yavuz • couple • tr
6
2026-01-01 • via Nuitee
H
Helena • extended_group • es
8
Ben situat
Pros:

La seva situació, molt a prop del metro, restaurants i un barri agradable. Les habitacions correctes i el personal amable.

Cons:

El lavabo era molt petit i ens va tocar a l'habitació del costat de l'ascensor i el soroll era bastant molest.

2026-01-01 • via Nuitee
A
alice • couple • gb
7
Good location and friendly staff
Pros:

Location was perfect for what activities we had planned

Cons:

The room was in need of TLC with damaged paint and carpets. We thought as we were away from road we would have lovely peaceful sleep but something outside window made horrendous noises at random times through night

2026-01-01 • via Nuitee
R
Roberto • couple • it
7
2025-12-31 • via Nuitee
C
Christine • solo_traveller • se
5
Pros:

Läget!

Cons:

Hård säng och kallt rum med ytterst få faciliteter

2025-12-31 • via Nuitee
L
Linda • couple • gb
6
Disappointing in comparison to my last stay.
Pros:

As a returning guest I knew what to expect. The too
room was a good size and very clean.

Cons:

Sadly we had two situations which made our stay less good than we had hoped. On Sunday morning the fire alarms went off twice and we didn’t know what was happening and disturbed our rest.
On Sunday Night there was a family in the room opposite with a screaming young child. We were very disturbed and this continued on and off during the night. Very poor nights rest.

2025-12-31 • via Nuitee
D
David • couple • de
6
Gute Lage, unangenehme Atmosphäre, überteuert
Pros:

Sehr gute Lage

Cons:

Schimmel im Badezimmer, morgens zweimal Feueralarm in den Zimmern, ich springe aus Bett, ziehe mich schnell an, frage das Personal auf dem Flur, ob Gefahr besteht- die lachen nur. Frühstück im Hotel gegenüber unter Che Guevara Porträt

2025-12-30 • via Nuitee
N
Nicola • couple • gb
8
Pros:

The property was in a confident location for us

Cons:

The property needs some attention. Shower treat broken. Water Stained ceiling and freezing cold bathroom with a tiny shower

2025-12-29 • via Nuitee
A
Aleksandra • couple • gb
7
Pleasant for one night
Pros:

Location

Cons:

Room very small

2025-12-29 • via Nuitee
M
Maria Cristina • couple • ph
10
2025-12-29 • via Nuitee
M
Maxime • solo_traveller • fr
4
Une véritable déception et un vol.
Cons:

La non assistance de la responsable lors du vol de mon ordinateur dans la chambre par un membre du personnel.

2025-12-29 • via Nuitee
P
Peter • solo_traveller • gb
9
2025-12-29 • via Nuitee