Macdonald Crutherland House and Spa

Terrible experience

From arrival on our 2 night stay till we left , we were treated like royalty,
The staff were very professional and attentive from reception ,bar staff, waiting staff , service was exceptional,to high standards
Food was also top notch
Would defo stay again

Stayed to celebrate our wedding anniversary having been married in the hotel 8 years ago.
Still a great place to visit, some areas are a little tired and would benefit from some TLC but on the whole we had a great 3 night stay.
Bar service was great, comfortable setting. Fantastic grounds. Great pool and spa.
Restaurant great food, a little pricey but can’t complain too much.
Overall a very relaxing and enjoyable stay.

Which we had been able to spend more time there. Beautiful property!

Victorian decor nice large room. Slightly tired looking. Use of pool, sauna and steam room was very nice. All of the staff were amazing.

Old feel to the room .
Bathroom tiling very poor , sealant missing and mouldy .

The hotel has a lovely drive and gardens as you approach. The hotel bedrooms are very dated and worn, we had to have our room moved due to a constant buzzing noise from hotel kitchen. Staff are lovely but until the hotel was refurbished we would not stay again. Worn carpets, curtains and broken tiles in the bathroom in both of the rooms we tried. Corridors also need some new decoration. The food was OK, we ate in the bar area as the dinning room looked a lonely place with only 1 other table eating. Breakfast was nice. Spa was OK, we did not stay long in the pool as there was a kids swimming lesson on and with the roped off area it was too busy to properly swim. Sauna was good but the steam room lacked steam. Easy to park.

Staff were brilliant, we had a lovely stay.

The hotel staff, whether cleaners or those in Reception or the lounge bar, were very friendly and helpful. We liked the food provided, and found our room comfortable and quiet. We will definitely stay there again if the opportunity arises.

Lovely parkland surroundings and a very nice place to stay

Every member of staff we met was fantastic, warm friendly and couldn’t do enough to help. The dinner menu wasn’t great and was very overpriced for what you got and the taste didn’t quite match up to the prices. Beautiful grounds surrounding the hotel and excellent treatments in the spa

We would have loved to say that the stay was absolutely perfect BUT sadly the room and food did let it down the service though was absolutely amazing we have to say that like that was A1 standard! But sadly the first night we went to the restaurant I spent £38 on a steak and the chips were undercooked and if I'm paying that much for one dish I would expect a lot higher standard a d the rooms cleanliness was not great

Comfortable, great breakfast options, spa facilities, friendly staff.

Clean room. Wonderful staff. Great location. Hotel is a bit rundown overall.
Good breakfast. Guyson reception were lovely. No ice in the bar was a bit of a letdown. And the broken gutter made a noise all night.

An over-night on a long trip, greatly appreciated the sauna, steam room and pool facilities being available (and included in the price!), delicious food and so friendly, helpful staff.

A awful stay.

Lovely big room with two comfortable armchairs. Very quiet, despite the fact that there was a wedding reception elsewhere in the hotel. Staff were very helpful and friendly. Breakfast was good.

Amazing so beautiful. Breakfast needs works but location really was ideal.

Many thanks..

Spa was superb with lovely staff too. The swimming pool was a great temperature but some lockers were difficult to use. Loved the sauna and steam rooms.

The staff in the hotel were superb and friendly. Enjoyed our stay thank you