Cascadia Hotel

I have been waiting for my room over 45 mins

The room I was given looked like a Reject room

The bed was low to the floor

There was one night stand
And the other was replaced with a chair (very poor)

Ras

The property is very dated.

Can use some upgrades and a deep cleaning.

Its good

We stayed here for Carnival week and arrived Thursday and did not receive any house keeping until we checked out a week later. Room was cheap for Carnival but understandably so. Front desk staff and breakfast staff were friendly and helpful. Felt safe in location but it isn't a walkable area and need to get transportation to anywhere in Port of Spain. No phone in room. No safe, which is essential. Bathroom very dated with bathtub painted with latex white paint so was peeling off during showers. Water pressure in shower good. Property and rooms need renovations and upgrades. Would not stay again.

Front desk staff was very unwelcoming, seemed annoyed to help customers. Rooms are old, dingy and dirty.

MEJORAR VARIEDAD EN EL DESAYUNO, LO MISMO SIEMPRE

The friendliness and helpfulness of the staff was unparalleled. Great gym and pool also

The staff was awesome! Great taxi driver with Nigel and the shuttle driver was good as well. The food for breakfast was amazing. The view with how the hotel looked as if it was carved out of a mountain was beautiful as well.

This hotel needs some major upgrades our room was spacious but the bathroom needed upgrades the pipes were old the bathtub was old and flaky good thing I use flipflops to shower. The shower head was old the toilet gave a little trouble.. There was ants on d counter also there was no in room coffee or hot water for tea... The blackout curtains weren't very dark so sunrise we had to rise... The beds omg was sinking lol so we had a very restless sleep. So the management needs to do better... As for the buffet breakfast that was a joke... There was no pancakes or muffins or a variety of fruits no cereal... Just plain bread with sausages and eggs and fried veges.. I was not impressed... I won't be going back again. It was our 10th wedding anniversary and we didn't get any complimentary drinks or food. No welcome drink. This was out first and last.... Sorry but they have alot of work to do...

The location was further than expected. Poor service. No need for my passport information to be photocopied.

The property was subpar. Dirty, roach infested. The management should close this establishment

When I arrived at the hotel, I was told that the hotel is full and it does not have any commitments with Expedia. Therefore I did not get my room and so I had to seek alternative accommodation in a strange country, which costed me additional money and time.
I am therefore seeking a refund of my $320 from Expedia, since my card was charged.
Looking forward to a quick resolution to this issue.
Gary Matthias

Entire Hotel needs upgrading and management needs to accommodate the needs of their guests in a more personal and professional manner.
Hotel dad No Wifi
Television did Not Work
Hot water did Not Work
The breakfast was a Joke
Management refused to offer concession or apology
Room was Outdated and Musky
Totally Dissatisfied.....Please DO NOT STAY THERE

No Wifi or Working Tv
Hot water not working
Room outdated and musky
Breakfast was very limited
Total misrepresentation of amenities

reception did not answer phone, so i could not advise of a late check in

I got there and they told me that they were booked out and could not honour my reservation.

There was a nice nature trail. The hotel was too old and poorly maintained

Considering some other reviews I saw prior to booking, I was a bit hesitant but when I got there I was totally happy with with what I saw. The staff was very friendly and accommodating. I must pay special recognition to the Food and Beverage / Events Manager Ravi who took the time to make each and everyone of his guest comfortable during breakfast. He greeted everyone and even indulged in light conversation every morning. This was most appreciated. The buffet breakfast was good. The pool was wonderful and the room was clean and comfortable. My only disappointment was that the bar was a bit low on stock with regards to food as we could have only gotten one Salmon Burger and there were no grilled chicken so you couldn't get the grilled chicken items on the menu. We did however get the Barbecue wings as well as chicken rings in addition to the salmon burger and they were great. I would say the drinks and food were reasonably priced. I was a little bit disappointed again that on Sunday on our last day, that the bar was closed for a private event and I was so hoping to get another drink or two before leaving. I must mention though that the bar is independent of the hotel.