Hotel La Serena Plaza

Hotels
7.3 (96 reviews)
Av. Francisco de Aguirre 660 , La Serena , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Good location
Cons:
Cleanliness issues
Dated facilities
Noise problems

Categories

Cleanliness
6.01
Several reviews mentioned cleanliness issues, especially with moldy and outdated conditions.
Service
8.48
Staff were friendly and attentive, as highlighted in multiple reviews.
Location
8.02
Good location noted by several reviewers despite the cleanliness and maintenance issues.
Room Quality
6.47
Issues with noise and dated facilities were mentioned, affecting overall room quality.
Amenities
7
Limited information on amenities, but breakfast was well-reviewed.
Value for Money
6.46
Concerns over the cost versus condition of the hotel were noted.
Food and Beverage
8.51
The breakfast and quality of food received high praise, contributing positively.
Overall Experience
7.48
While there were notable issues, the positive aspects balanced the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:33

Property Description

Swim, Dine, and Unwind

Hotel La Serena Plaza, a mere 100 meters from La Serena Beach, offers a perfect blend of relaxation and convenience. Swimming Pool and Fitness Center: Dive into our refreshing pool or stay active at the fitness center. Gastronomic Delights: Indulge in a variety of international and local dishes at our restaurant. Beach Proximity: Enjoy the sun and sand just a short walk away. Book now for a memorable stay at Hotel La Serena Plaza.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LSC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 96 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.02
Room Quality: 6.47
Amenities: 7
Value for Money: 6.46
Food and Beverage: 8.51
Overall Experience: 7.48
• extended_group • ar
9
2026-04-10 • via Nuitee
O
OPAZO • couple • cl
10
Escapada romántica …
Pros:

La
Ubicación, la amabilidad,
La limpieza y el desayuno buffet

2026-04-09 • via Nuitee
C
Camila • family_with_children • cl
5
Pros:

La ubicación

Cons:

La infraestructura muy antigua

2026-04-09 • via Nuitee
P
pablo • family_with_children • ar
10
Pros:

Ubicación

2026-04-08 • via Nuitee
F
Fabián Alberto • family_with_children • ar
1
Pros:

No me aloje. Es viejo. Apocado. Falta mantenimiento estético

Cons:

Viejo

2026-04-08 • via Nuitee
K
KATHERINE • family_with_children • cl
7
2026-04-07 • via Nuitee
J
Jose Luis • solo_traveller • cl
9
Buena ubicacion, atencion y desayuno.
Pros:

La atención es bastante buena, al igual que el desayuno. Ubicación increíble, como bien lo detallan las fotografías.

Cons:

No seria que no me gusto, pero tengo dudas respecto a la climatizacion de las habitaciones en climas extremos (calor o frio).

2026-04-06 • via Nuitee
C
Carlos • solo_traveller • cl
7
buena
Pros:

limpieza y comodidad de camas

Cons:

El baño estrecho la zona de ducha. no se puede regular el agua, deben revisar
la cortina estaba rota

2026-04-06 • via Nuitee
M
Monserrat • couple • cl
10
Muy comodo
Pros:

Desayuno

Cons:

Muebles viejos, conexiones de enchufes en lugares poco accesibles

2026-04-05 • via Nuitee
L
Luis Atilio • extended_group • ar
8
Todo bien
Pros:

amplitud. Comodidad

2026-04-04 • via Nuitee
J
jorge • couple • cl
8
El personal muy atento y buena estadia
Pros:

En general el Hotel tenia buen ubicación con respecto a la playa. La habitación amplia y muy buena cama, el baño estaba bien, solo con falta de actualizarse con los sistemas nuevos. Limpieza excelente por parte del personal.

Cons:

No me gusto que existiera un estacionamiento compartido con un Gimnasio, ya que al llegar al hotel estaba casi todo ocupado. Además se deberían cambiar las ventanas de las habitaciones a termo paneles para aistar el ruido y el frio.

2026-04-01 • via Nuitee
A
Aguilera • family_with_children • cl
7
2026-03-29 • via Nuitee
C
Cesar • solo_traveller • cl
10
2026-03-28 • via Nuitee
G
Giannina • solo_traveller • cl
10
Muy agradable, me sentí a gusto
Pros:

La atención, Excelente.
Da pena venirse de lo tiernas que son.

Cons:

Quizás es un poquito antiguo el hotel, por lo tanto su infraestructura no es muy moderna. El gimnasio genial. Todo muy cómodo.

2026-03-28 • via Nuitee
V
Valenzuela • couple • cl
9
Pros:

Bueno y más que suficiente.

Cons:

Lo encontré bueno.

2026-03-21 • via Nuitee
N
Natalia • solo_traveller • cl
10
2026-03-20 • via Nuitee
A
alexis • solo_traveller • cl
7
2026-03-19 • via Nuitee
K
Karen • extended_group • cl
8
Bien
Pros:

Ubicacion

Cons:

Ruido de la feria de juegos que estaba al.lado de la habitación

2026-03-17 • via Nuitee
M
Miguel Angel • family_with_children • cl
9
Un lugar confortable y personal muy amable
Pros:

La ubicación, la amabilidad del personal, el restauran y limpieza de las instalaciones.

Cons:

Mejorar la mantencion de las cortinas, sugiero colocar una puerta a la salida de la ducha

2026-03-15 • via Nuitee
A
Ariel Francisco • solo_traveller • cl
6
Pros:

La verdad no mucho considerando el precio

Cons:

Muy antiguo

2026-03-14 • via Nuitee