Hotel La Serena Plaza

Hotels
7.3 (112 reviews)
Av. Francisco de Aguirre 660 , La Serena , CL

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Airport transportation - drop-off (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Good location
Cons:
Cleanliness issues
Dated facilities
Noise problems

Categories

Cleanliness
6.01
Several reviews mentioned cleanliness issues, especially with moldy and outdated conditions.
Service
8.48
Staff were friendly and attentive, as highlighted in multiple reviews.
Location
8.02
Good location noted by several reviewers despite the cleanliness and maintenance issues.
Room Quality
6.47
Issues with noise and dated facilities were mentioned, affecting overall room quality.
Amenities
7
Limited information on amenities, but breakfast was well-reviewed.
Value for Money
6.46
Concerns over the cost versus condition of the hotel were noted.
Food and Beverage
8.51
The breakfast and quality of food received high praise, contributing positively.
Overall Experience
7.48
While there were notable issues, the positive aspects balanced the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:33

Property Description

Swim, Dine, and Unwind

Hotel La Serena Plaza, a mere 100 meters from La Serena Beach, offers a perfect blend of relaxation and convenience. Swimming Pool and Fitness Center: Dive into our refreshing pool or stay active at the fitness center. Gastronomic Delights: Indulge in a variety of international and local dishes at our restaurant. Beach Proximity: Enjoy the sun and sand just a short walk away. Book now for a memorable stay at Hotel La Serena Plaza.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LSC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 112 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.02
Room Quality: 6.47
Amenities: 7
Value for Money: 6.46
Food and Beverage: 8.51
Overall Experience: 7.48
M
Marcelo • couple • cl
7
Buena ubicación
Pros:

Ubicación y atención del personal

Cons:

Falta mantención y falta de aire acondicionado en la pieza

2026-10-29 • via Nuitee
C
Claudia • solo_traveller • cl
10
Buena elección
Pros:

Lo principal para mí es la limpieza y fue excelente buen desayuno 👌🏽

Cons:

El desayuno muy rico excelente pero desde las 7 y media muy tarde debería ser más temprano

2026-10-24 • via Nuitee
V
Vergara • family_with_children • cl
9
Pros:

La ubicación, la comida, el personal.

Cons:

Nada

2026-10-23 • via Nuitee
E
Estefany • solo_traveller • cl
8
Cons:

1 luz quemada de la habitación y secador en mal estado

2026-10-21 • via Nuitee
G
Gonzalo • solo_traveller • cl
4
Pros:

Ducha

Cons:

Desayuno

2026-10-20 • via Nuitee
J
Jorge • solo_traveller • cl
8
2026-10-15 • via Nuitee
A
Armando • family_with_children • cl
4
Pros:

Excelente Desayuno

Cons:

Sucio el piso de la habitación y en mal estado en general la habitación y los pisos.

2026-10-13 • via Nuitee
M
Marcelo • solo_traveller • cl
10
2026-10-13 • via Nuitee
A
Adriana • couple • cl
7
Precio calidad razonable
2026-10-11 • via Nuitee
H
Heidi • solo_traveller • nl
6
2026-10-08 • via Nuitee
O
Olimar Calzadilla Guedez • solo_traveller • cl
10
2026-04-17 • via Nuitee
A
ana • extended_group • cl
9
2026-04-13 • via Nuitee
• extended_group • ar
9
2026-04-10 • via Nuitee
O
OPAZO • couple • cl
10
Escapada romántica …
Pros:

La
Ubicación, la amabilidad,
La limpieza y el desayuno buffet

2026-04-09 • via Nuitee
C
Camila • family_with_children • cl
5
Pros:

La ubicación

Cons:

La infraestructura muy antigua

2026-04-09 • via Nuitee
P
pablo • family_with_children • ar
10
Pros:

Ubicación

2026-04-08 • via Nuitee
F
Fabián Alberto • family_with_children • ar
1
Pros:

No me aloje. Es viejo. Apocado. Falta mantenimiento estético

Cons:

Viejo

2026-04-08 • via Nuitee
K
KATHERINE • family_with_children • cl
7
2026-04-07 • via Nuitee
J
Jose Luis • solo_traveller • cl
9
Buena ubicacion, atencion y desayuno.
Pros:

La atención es bastante buena, al igual que el desayuno. Ubicación increíble, como bien lo detallan las fotografías.

Cons:

No seria que no me gusto, pero tengo dudas respecto a la climatizacion de las habitaciones en climas extremos (calor o frio).

2026-04-06 • via Nuitee
C
Carlos • solo_traveller • cl
7
buena
Pros:

limpieza y comodidad de camas

Cons:

El baño estrecho la zona de ducha. no se puede regular el agua, deben revisar
la cortina estaba rota

2026-04-06 • via Nuitee