Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Arcade/game room
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Garden
See all facilities

Review Highlights

Pros:
Clean hotel
Great amenities
Good location
Excellent value
Cons:
Service issues
Room quality concerns
Disappointing dining options

Categories

Cleanliness
9.46
The hotel is described as beautiful and clean.
Service
8.43
Reception staff seemed uncertain about reservations.
Location
9.47
A perfectly located business hotel in Quito.
Room Quality
7.92
Noise issues and problems with drapes in the first room were mentioned.
Amenities
9.95
Great property and area with wonderful facilities.
Value for Money
9.41
Excellent hotel that provides very good value for money.
Food and Beverage
8.96
Wonderful breakfast, but changes to the buffet offerings noted as disappointing.
Overall Experience
8.43
Mixed feelings with some positive feedback, but significant issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:14

Property Description

Experience unparalleled luxury at Hotel Dann Carlton Quito, where comfort meets elegance in the vibrant heart of the city.

Rejuvenating Spa & Recreation
Indulge in our serene spa offering soothing massages, unwind in the indoor pool, and relax in the invigorating hot tub and sauna. Every corner of our recreational amenities is designed for your relaxation and wellness.

Gourmet Dining Options
Savor a culinary journey at Luxemburgo Cafeteria, one of our three exquisite restaurants, or enjoy the convenience of room service for a delightful meal in your room. Quench your thirst at our stylish bar/lounge with your favorite drink.

Versatile Event Spaces
Host your events in our spacious conference center, boasting 3961 square feet of customizable meeting space. Our dedicated business amenities ensure every occasion is a success.

Don’t miss out on the ultimate getaway—book your stay at Hotel Dann Carlton Quito today!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 33

See all policies

Location

Guest Reviews

9
Based on 144 reviews
Cleanliness: 9.46
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 9.95
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 8.43
A
André
8
Pros:

all good, the bad point is only not having orange juice in the breakfast!

2025-09-26 via Nuitee
S
Sonal
10
Pros:

Very clean!

2025-09-25 via Nuitee
D
Devesh
10
Pros:

First room was noisy , loud music second room was quite but drapes did not close, not creating dark sleep environment.

2025-09-25 via Nuitee
N
Neil
8
A perfectly located business hotel in Quito
Pros:

It’s an excellent hotel that provides very good value for money. The reception staff let the hotel down, seemingly uncertain about my reservation, and not offering me the chance to pay bills on my room. The hotel seems over staffed for what they do. The Europa Cafe was perfect.

2025-09-18 via Nuitee
A
Angela
10
Pros:

Pillows can make or break a good nights rest. I wish the pillow were better. Otherwise the hotel is beautiful and clean.

2025-08-25 via Nuitee
A
Alfredo
10
Pros:

Everything was superb, the facilities, dining, service, etc.

2025-08-22 via Nuitee
Y
Yappuh NONE
2
What a shame!
Pros:

The DC is not what it used to be. We were used to come here once a year and have great breakfast buffet with proper Ecuadorian food. Now several dishes at breakfast are Asian (?) without any asians in sight. The ceviches are now being served in an egg cup. The sausages seem the cheapest from the supermarket.
Then the room. We ordered a king bed suite with a sleeping sofa for our son. First we got a double bed bedroom, which was then changed. Towels were for only two, while they knew we were with three.
And toilet paper? There was only place for one role next to the toilet so for three nights we needed to call late at or in the middle of the night that we ran out.
And then we now also saw they became ‘pet friendly’ meaning that you can easily end up in a room where someone took their dog in bed or whatever… gross!

I think this was our last visit here, we are sorry to say so.

2025-08-17 via Tripadvisor
L
Luisa
10
Pros:

Great property and area.

2025-08-15 via Nuitee
K
Kyle friends
8
Pros:

Great dining at the hotel along with a decent gym facility. Breakfast is wonderful.

2025-08-11 via Nuitee
S
Szu Wei
10
Yummy breakfast
Pros:

Wonderful hotel with a delicious breakfast buffet included. We were sad we couldn’t enjoy the last morning for breakfast because we had to leave super early for our flight. Would love to stay here again in the future.

2025-07-26 via Nuitee
J
Jennifer family
10
Pros:

Beautiful, clean property with attention to every detail. Safe with security at the door, beautiful flower arrangements throughout the building, good breakfast buffet, comfortable accommodations, open floor plans in rooms.

2025-07-06 via Nuitee
S
SIMON partner
4
Pros:

The check-in front desk Joanna was unprofessional and needs customer service training. I just checked in, went in my room and found that the safe was not working, the phones were not working. I came down to tell her on the issue, rather than give us a new room,she insisted her bell boy could fix it, she made us go to the room again with the bell boy, obviously he couldn't fix it,and we had to come down again to get another room, we could have saved this unnecessary hassle and time, if she would of just gave us a new room. We were already exhausted from our flight and seriously avoided this hassle. She never apologized once! Not a good impression.

2025-06-28 via Nuitee
M
Michael friends
10
Pros:

High end hotel at reasonable prices. Excellent dining options. Staff was extremely helpful.

2025-06-25 via Nuitee
A
ALFONSO partner
4
Pros:

The hotel overall is good/average, however there was a problem with the pipes, and a terrible odor was perceived in the hallways and bedroom. I had to leave the hotel a day early and find accommodation somewhere else.
Try to get my money back for that night but unfortunately it was prepaid.

2025-06-23 via Nuitee
M
Michael
10
Pros:

Great location, friendly staff and great dining options

2025-06-10 via Nuitee
G
Gilbert partner
8
Pros:

Overall we really enjoyed the hotel. There were only a few problems. One is that the bed had a dent in it and that was uncomfortable. Also the AC LED light remained on and the it was not possible to turn it off which disturbed us at night. Finally the wifi signal wasn’t good and was really slow.

2025-06-09 via Nuitee
S
StarGalacticTrotter Solo travel gb
10
Nice hotel
Pros:

Nice hotel with attention to detail. The room I stayed in was spacious and very clean. Well furnished and the bed was comfortable. Breakfast was plentiful and with a good choice. The food in the restaurant was superb. Happy to stay here again if I come to Quito.

2025-06-03 via Tripadvisor
E
Eliagne
10
Pros:

Me encantó este hotel . La locación es espectacular y la atención que recibí fue increíble . Me quedaría de nuevo .

2025-05-21 via Nuitee
P
paula
10
Pros:

Surrounding area lacks the type of security that I am accustomed to. Quito has a crowded population center. It will take me time to adjust.

2025-05-16 via Nuitee
L
Lois friends
8
Pros:

Within walking distance to the Carolina Park, beautiful place to hang out

2025-05-14 via Nuitee