The Belsfield Hotel

We were woken up from a deep sleep at midnight by piercing pipework noises.
Poor sleep.

Nothing
Well maybe that the spa isn't ready yet...lol

Can’t think of anything we disliked.

Breakfast limited selection, and Poorly laid out.
Shutters on large bay window in bedroom did not keep out the light.They need to be replaced with blackout curtains.

We paid extra for a lake view but the main window was very dirty, with no access to clean it on the outside. We were aware from the time of booking of work in progress in front of the hotel, too, and these factors didn't spoil our holiday. However, we got a parking charge notice a month after we got home, despite having paid the hotel for parking for the duration and having followed their procedures about notifying our registration number. We went out in the car on one day and, upon checking, I was told that this wouldn't confuse the ANPR cameras as the registration was valid for the duration of our stay: but it did, as the notice referred to the period from our return from our day out until our final departure. The hotel manager initially tried to disassociate the hotel from the parking management firm, but did arrange for the notice to be cancelled. All's well that ends well, but the positive feeling we had about the hotel was badly scarred. Lessons could be learned about briefing staff and management about the parking procedures.

Nothing - we had a great stay despite the sauna and spa renovations. You can look past the site works and take in the lake views.

Small bathroom

Renovation work while we were there

Not child friendly due to the lift not fitting prams, Unclean rooms with insects and blood on sheets, dust/ webs in room, needing to be changed bedrooms due to this, grime around bath edges, unclean windows to sit and look out on to the view of the lake. first room had old and dusty smell.

Having to pay £15.00 a night for parki6

Unfortunately, our stay at Blissfield Hotel was one of the worst hotel experiences we have had.

- The reception staff were very cold and unwelcoming, and the waiting time during check-in was unnecessarily long.
- There was no complimentary water provided in the room, which is a basic standard we would expect from a hotel of this level.
- The bed was extremely worn out and very uncomfortable, which negatively affected our sleep and overall comfort throughout the stay.
- Check-out time was at 11:00 AM, and when we requested only a 20-minute late check-out, we were charged £50. This charge was never clearly communicated during check-in, nor when we requested the extension.
- No assistance was offered with luggage.
- The staff attitude overall was unfriendly and unprofessional.
- Most importantly, our £100 security deposit has still not been refunded even after more than one month since our stay. The receptionist had informed us that the refund process would take no longer than two weeks.

Overall, the experience was extremely disappointing, and I would not recommend this hotel compared to the many better options.



كانت تجربتنا في فندق بلسفيلد للأسف من أسوأ تجارب السكن التي مررنا بها.

- حتى الآن لم يتم استرجاع مبلغ التأمين (100 باوند) رغم مرور أكثر من شهر على مغادرتنا الفندق، علماً بأن الموظفة أخبرتنا أن استعادة المبلغ لن تستغرق أكثر من أسبوعين.
- السرير كان مهترئاً جداً وغير مريح إطلاقاً، ما أثر بشكل سلبي على جودة النوم والراحة طوال فترة الإقامة.
- موعد تسجيل الخروج كان الساعة 11 صباحاً، وعندما طلبنا تأخير الخروج لمدة 20 دقيقة فقط، تم فرض رسوم قدرها 50 باوند، دون أن يتم توضيح ذلك لا عند تسجيل الدخول ولا حتى عند طلب التأخير.
- تعامل الموظفين بشكل عام كان سيئاً وغير احترافي، كما أن الاستقبال كان بارداً وغير مرحب إطلاقاً.
- وقت الانتظار عند تسجيل الدخول كان طويلاً بشكل غير مبرر.
- لا يوجد أي مساعدة في حمل الحقائب.
- لم يتم توفير مياه داخل الغرفة، وهو أمر أساسي نتوقعه من أي فندق بهذا المستوى.

Nothing

.

Small room

My only negative comment would be in 2 parts: that the rooms are not cleaned daily and you have to request it. Not what you would expect of a hotel focusing on the more luxury end of the market. Secondly, with this in mind, this policy should have been advised to us upon check-in; it was not. When I requested housekeeping for the following morning after missing a day, it had been forgotten and I had to request a clean upon our return late afternoon.