Rhinefield House Hotel

Hotels
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Handpicked Hotels
8.8 (122 reviews)
Rhinefield Road, Brockenhurst, England, SO42 7QB , Brockenhurst , GB
44-0845-072 75 16

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Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Magnificent historic building
Friendly staff
Fantastic views
Cons:
Noisy guests
Facilities not open
Cold breakfast served

Categories

Cleanliness
8.3
There is recent evidence of cost cutting, which may affect cleanliness.
Service
9.8
Staff were described as amazing and attentive, with particular praise for breakfast service.
Location
9.8
The hotel is located in a beautiful forest setting, providing a peaceful environment.
Room Quality
8.8
Superior room was lovely, but some mentioned noise issues from other guests.
Amenities
7.8
Several facilities were closed without notification, impacting overall satisfaction.
Value for Money
7.3
Guests expressed concerns about the cost in relation to the experience provided.
Food and Beverage
9.3
Food was praised, with a range of dining options available.
Overall Experience
9.3
A generally positive overall experience despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:48

Property Description

Escape to the enchanting Rhinefield House Hotel, where timeless elegance meets unrivaled comfort in the heart of nature.

Indulgent Spa Experience
Unwind at our rejuvenating spa, offering a variety of massages, body treatments, and facials designed to pamper you after an adventurous day.

Luxury Amenities
Enjoy our state-of-the-art indoor pool, health club, and sauna—perfect for relaxing after exploring the nearby New Forest. Stay connected with complimentary Wi-Fi and toast to your holiday at our chic bar/lounge.

Gourmet Dining
Savor culinary delights at The Conservatory or enjoy 24-hour room service to indulge in a meal from the comfort of your room. Don’t miss our complimentary full breakfast served daily!

Book your stay at Rhinefield House Hotel today for an unforgettable escape!

Important information:

  • The seasonal pool will be open from May 01 to September 30.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Green Tourism Program

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 122 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.8
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 9.3
Overall Experience: 9.3
A
Andrea • solo_traveller • gb
9
Well worth it and hopefully we’ll be back.
Pros:

Beautiful property in beautiful surroundings

Cons:

Very slow bar service and evening restaurant service. Should have child-free times in the pool.

2026-07-18 • via Nuitee
K
Kate • couple • gb
9
Beautiful property in stunning grounds and luxurious bedrooms
Pros:

Beautiful grounds, spacious room, fab heated pool

Cons:

The conservatory was too hot

2026-07-18 • via Nuitee
R
René • couple • nl
4
Omgeving en tuin waren mooi, personeel was vriendelijk, de kamer en het diner waren ronduit slecht.
Pros:

Ontbijt buiten was aangenaam qua locatie in de tuin. Personeel was vriendelijk en beleefd.

Cons:

De kamer was verschrikkelijk. De kamer was klein en gedateerd. Via het raam keken we uit op een muur van een comferentiecentrum, dat ze met spiegels hadden bekleed. Totaal geen gevoel van 'in de coutry' zijn, maar gewoon ingebouwd en ingesloten tussen muren. En dat tegen deze prijs. Volgens mij was het een nood-kamer. Onbegrijpelijk dat ze zo'n kamer aanbieden. Ik heb gevraagd om een andere kamer, maar ze waren 'volledig volgeboekt'. Dat snap ik niet. Ik heb mijn boeking op 12 juli gedaan en toen waren er nog veel kamers beschikbaar. We arriveerden vanwege files laat, dus ze hebben ons de slechtste kamer gegeven. Andere gasten hadden wellicht al gewisseld. Ik vind dit niet te begrijpen, dat ze zo'n kamer kunnen aanbieden voor deze prijs.

Daarnaast:
Bij het diner (bij 3 overnachtingen) moesten we echt elke avond 20 minuten wachten totdat eindelijk het minieraal water werd geserveerd. Was de eerste avond in eerste instantie plat, terwijl we bruis hadden gevraagd. Nog een keer 10 minuten wachten op de wijn. Dit was niet één avond zo, maar alle avonden. Excuses van de bediening werden steeds volledig op z'n Engels gemaakt: want de drankjes gingen via de bar en het eten via het restaurant. Sorry, maar bij deze prijzen (er kwam nog 20 % BTW en 15% bedieniningskosten bij de prijzen bij) is dit echt ongelooflijk slecht.
De dinergerechten waren simpel' (slechter dan in Nederland bij simpele bistro restaurants) en veel te duur qua prijs/kwaliteitsverhouding. Na drie dagen komen de gerechten echt je strot uit.

2026-07-18 • via Nuitee
G
Graham • family_with_children • gb
10
2026-07-18 • via Nuitee
E
Ehrhard • couple • fr
9
Pros:

Lovely place, really calm and good atmosphère.

2026-07-17 • via Nuitee
O
Oksana • solo_traveller • gb
9
2026-07-17 • via Nuitee
D
Donnamichelle • couple • gb
1
Absolutely terrible service in the lounge bar and swimming pool is more like a kids paddling pool
Pros:

Very well kept and grand

Cons:

We don’t actually end up staying at the hotel,we couldn’t check in so went to the lounge bar waited 30 minutes and still hadn’t been served
Went for a walk around, was going too use the pool but it was full with kids and we didn’t have room card so couldn’t get in anyway

2026-07-16 • via Nuitee
A
Alison • extended_group • gb
10
One of the best hotels I’ve stayed in
Pros:

The staff were exceptional , they were all attentive polite and friendly. The breakfast was very good and the overall was outstanding.

Cons:

Nothing to complain about

2026-07-16 • via Nuitee
E
Elliot • couple • gb
6
2026-07-15 • via Nuitee
G
Gianfranco • couple • ch
5
Kein Grund das Hotel nochmals aufzusuchen
Pros:

Ausgezeichnetes Nachtessen in Armada
Restaurant

Cons:

Zimmer klein, ohne Charme, Niveau einer
unteren amerikanischen Hotelkette

2026-07-14 • via Nuitee
C
Christopher • couple • gb
10
Very special in every way
Pros:

Stunning historic building and grounds. Just beautiful.

2026-07-13 • via Nuitee
K
Kim Kassandra • couple • de
10
2026-07-12 • via Nuitee
N
Nicholas • family_with_children • gb
10
2026-07-12 • via Nuitee
G
Gergő • solo_traveller • hu
10
2026-07-11 • via Nuitee
M
marie • family_with_children • gb
7
Pros:

Beautiful location with great facilities

Cons:

Sadly vandals attacked 7 cars left in the hotel car park - so the end to the break wasn’t great. The hotel helped me to clean away the broken glass and were very apologetic

2026-07-11 • via Nuitee
D
Daniela • solo_traveller • mt
10
2026-07-11 • via Nuitee
A
Anthony • solo_traveller • gb
7
Pros:

Lovely hotel and outstanding location. Truly lovely staff (except for one)! Restaurant staff are lovely but not trained to watch tables. Ordered wine and water. Chased up wine but no water arrived, chased up water! Ordered fillet steaks but had to ask for steak knives. Eventually bread arrived, was served, then another waitress arrived with bread and looked then said oh you've got some! The table next to us asked for their new potatoes which should have been served! After dinner drinks 'told' to sit down and someone will be over! Guess what!! But the staff generally are lovely. The hotel suggests good service can be expected but sadly not. A training need and better allocation of staff to specific responsibilities with oversight would add real value to the guest experience. It really is about the basics!

Cons:

See comments above.

2026-07-11 • via Nuitee
B
Bale • solo_traveller • gb
9
2026-07-11 • via Nuitee
J
Jahaazeb • couple • gb
1
Cons:

No AC so only slept 2 hours, large bed was 2 singles joined together,

2026-07-10 • via Nuitee
A
Allman • couple • gb
9
Loved the place, very beautiful, staff friendly, in all a great atmosphere.
Pros:

Peaceful, lovely grounds, room clean and comfortable, staff friendly.

Cons:

Nothing that I can think of

2026-07-10 • via Nuitee