Elan Hotel

Location, service, staff, facilities, value for money, EVERYTHING!

Fantastic staff. friendly and helpful. Nice decoration and easy to access mall and places.

DON’T STAY HERE. This was one of the worst hotel experiences I have ever had.
It started with our reservation. We specifically booked and were promised a two-bed room, which was not honored upon arrival. Instead, we were placed in a room that was far smaller and completely inadequate for our needs.
The room itself was extremely small and poorly furnished. There wasn’t even a sofa or comfortable seating area to sit and watch TV. The layout felt cramped, awkward, and poorly designed — which makes sense, because this building is clearly a converted elder care facility, not a purpose-built hotel.
Wheelchair accessibility was grossly misrepresented. The room labeled as “accessible” could not properly accommodate a wheelchair. We had to move furniture just to allow basic navigation and turning space. In addition:
The front exterior wheelchair lift — the ONLY accessible exit to the street — was inoperable, despite staff assuring us it was working before we arrived.

The garage is hazardous to use and even has signage posted disclaiming hotel responsibility for guest safety.

Safety outside the hotel is also a serious concern. There were homeless individuals sleeping directly in front of and along the sides of the building. We experienced verbal harassment while entering and exiting the hotel, and hotel management did nothing to address or manage the situation.

Basic amenities were also unreliable. Even the coffee machine was out of order, adding to the overall poor experience.

This property is poorly managed, misleadingly advertised, and fails at basic hospitality standards. There are many better options in Los Angeles.
Avoid this hotel.

Close to Cedars Sinai

Overall I would rate this as a 2-star hotel given the lack of amenities, parking situation, and lack of food options in the hotel. However, I want to give kudos to David at the front desk, who provided great service in changing my reservation and refunding the remaining nights when I had to depart suddenly due to a family emergency. I’d only stay here again if I had business in the area for a short stay, and wouldn’t consider it for a vacation or lengthy stay.

Likes: Location is convenient, in walking distance of Beverly Center and Cedars Sinai. Self-parking available, which is rare in this area, where most hotels only offer valet. Room includes microwave and mini fridge. A/C works well and quickly. Hard floor (laminate probably) preferable over carpet for me. Clean room on the 2nd floor.

Dislikes: The entrance to the hotel is sketchy at night, with a homeless person permanently sleeping on the sidewalk in front of the hotel. Only food options within walking distance at night are Taco Bell and Chipotle (both across the street) - luckily I already ate before nightfall. No restaurant or food options in the hotel itself. Although the rooms have been remodeled, it was really just a surface level update and overall it has more of a motel feel. You have to call the front desk to open the gate to the parking garage, which is underground, and they assign you a parking slot, which is tandem parking. Luckily it wasn’t too full. The windows are not UV coated I guess, because during midday the sun was making the room extremely hot and I had to draw the blackout shades!

Really lovely decor, very boutique LA vibes

Great location

clean room

Muy cómodo, buena atención, las áreas comunes son muy agradables y tienen a disposción una máquina para café de varios tipos. La habitación es amplia y parece haber sido remodelado hace poco.

I enjoyed the location and price.

Great location

Continently located to our purpose of our visit. The price was right for a short stay. Staff was friendly. Clean and updated.

Short stay but front desk was extremely welcoming and accommodating. Overall communication and check in/out process was fantastic. Would definitely stay again, proximity to West LA spots was perfect.

Personal amable

The place is very clean. The staff are very kind. The Manager Barbara was very nice. We will deffently come back in the future