Hilton Santa Cruz Scotts Valley

Hotels
•
Hilton Hotels & Resorts
7.9 (1166 reviews)
6001 La Madrona Drive , Santa Cruz , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High pricing for amenities

Categories

Cleanliness
6.61
The room was not clean and had issues with hygiene.
Service
9.08
Staff were friendly and helpful throughout.
Location
9.12
Excellent location with easy access to various areas.
Room Quality
7.57
Rooms were decent but had some maintenance issues.
Amenities
8.1
Facilities were present but some needed improvement.
Value for Money
7.06
Prices felt high given the quality of food and some facilities.
Food and Beverage
6.61
Food was not great and lacked value for money.
Overall Experience
9.08
Overall enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:19

Property Description

Luxurious Accommodations
Indulge in spacious guestrooms and suites at Hilton Santa Cruz-Scotts Valley, complete with unique amenities like free Wi-Fi, microwaves, and refrigerators for a comfortable stay.

Relaxing Facilities
Unwind by the outdoor pool or stay active at the well-equipped fitness centre featuring Precor equipment. For business needs, take advantage of the 24-hour business centre to stay productive during your stay.

Delectable Dining Options
Savor traditional California cuisine at Stonehouse Bar & Grill, conveniently located on-site for breakfast, lunch, and dinner. Enjoy a culinary experience without leaving the hotel premises.

Book your stay at Hilton Santa Cruz-Scotts Valley for a perfect blend of comfort, convenience, and culinary delights.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 13 per stay.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 1166 reviews
Cleanliness: 6.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
C
Chiemi • couple • us
9
2026-05-23 • via Nuitee
R
Ruhiyya • solo_traveller • us
10
Pros:

Excellent location, clean room, kind personals, everything good for this value.

Cons:

N/A

2026-05-22 • via Nuitee
B
Bruce • solo_traveller • us
10
2026-05-18 • via Nuitee
L
Luisa • family_with_children • co
7
2026-05-11 • via Nuitee
G
Gudino • extended_group • us
10
2026-05-11 • via Nuitee
C
Carol • couple • us
5
Not the same as previous stays
Cons:

Room needed deep clean; carpet, vents, etc

2026-05-09 • via Nuitee
J
Joseph • couple • us
6
Pros:

The location

Cons:

The beds are super firm and the AC in the room was bad

2026-05-08 • via Nuitee
K
Katharine • family_with_children • us
10
It was a great short stay.
Pros:

The surrounding area was beautiful

Cons:

Layout was a little confusing and there was no bathtub in my room which was inconvenient with a toddler.

2026-05-06 • via Nuitee
S
Sayali • family_with_children • us
8
Pros:

breakfast food - did not have buffet on all the days we stayed
staff - was overworked and hence service was very slow

2026-05-05 • via Nuitee
B
Barbara • couple • us
10
2026-05-04 • via Nuitee
R
RONALD • family_with_children • us
1
Asked attendants for tiwels we never received
Pros:

Stayed here many times, great location

Cons:

Parking fee, when I asked they said it was included, then was charged $36 for parking that I didn’t budget for

2026-05-04 • via Nuitee
A
Ashley • couple • us
6
2026-05-04 • via Nuitee
J
Jackilynn • family_with_children • us
8
2026-05-01 • via Nuitee
S
Sarah • couple • us
7
Comfortable stay but charges fraudulent charges. Check your bills.
Pros:

Beautiful location and close to Santa Cruz

Cons:

Paying for parking, and being charged for smoking in the room when I DID NOT smoke in the room.

2026-05-01 • via Nuitee
T
TheKhagerty • couple • us
9
great stay
Pros:

na

Cons:

na

2026-04-29 • via Nuitee
V
Valerie • couple • us
10
2026-04-27 • via Nuitee
L
Leah • extended_group • us
10
Pros:

Clean nice staff

2026-04-21 • via Nuitee
P
Peta • couple • us
7
Decent stay in a cheerful new hotel.
Pros:

Large comfortable room and bath. Quiet. Nice amenities.

Cons:

Basement view under the parking lot. Way too soft mattress (worn out?) and lumpy pillows.

2026-04-20 • via Nuitee
D
Diana • couple • us
10
2026-04-20 • via Nuitee
L
Liliya • family_with_children • us
9
2026-04-19 • via Nuitee