Hilton Santa Cruz Scotts Valley

Hotels
•
Hilton Hotels & Resorts
7.9 (1134 reviews)
6001 La Madrona Drive , Santa Cruz , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High pricing for amenities

Categories

Cleanliness
6.61
The room was not clean and had issues with hygiene.
Service
9.08
Staff were friendly and helpful throughout.
Location
9.12
Excellent location with easy access to various areas.
Room Quality
7.57
Rooms were decent but had some maintenance issues.
Amenities
8.1
Facilities were present but some needed improvement.
Value for Money
7.06
Prices felt high given the quality of food and some facilities.
Food and Beverage
6.61
Food was not great and lacked value for money.
Overall Experience
9.08
Overall enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:19

Property Description

Luxurious Accommodations
Indulge in spacious guestrooms and suites at Hilton Santa Cruz-Scotts Valley, complete with unique amenities like free Wi-Fi, microwaves, and refrigerators for a comfortable stay.

Relaxing Facilities
Unwind by the outdoor pool or stay active at the well-equipped fitness centre featuring Precor equipment. For business needs, take advantage of the 24-hour business centre to stay productive during your stay.

Delectable Dining Options
Savor traditional California cuisine at Stonehouse Bar & Grill, conveniently located on-site for breakfast, lunch, and dinner. Enjoy a culinary experience without leaving the hotel premises.

Book your stay at Hilton Santa Cruz-Scotts Valley for a perfect blend of comfort, convenience, and culinary delights.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 13 per stay.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1134 reviews
Cleanliness: 6.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
R
ROBERTA • couple • us
10
Very nice hotel with a restaurant and bar pool and hot tub
Pros:

Location amenities

Cons:

Fee for parking.. it’s out in the middle of nowhere with plenty of parking so I don’t know why typically big cities charge for parking

2026-03-02 • via Nuitee
D
Destarac • family_with_children • us
9
2026-02-27 • via Nuitee
T
Terrie • couple • us
10
2026-02-23 • via Nuitee
G
Genesis • family_with_children • us
10
2026-02-23 • via Nuitee
R
Rosalia • family_with_children • us
8
Pros:

We really enjoyed the heated pool and the staff was inviting and helpful with recommendations .

2026-02-23 • via Nuitee
M
Mike • couple • us
7
Was a nice stay. Restaurant needs more food options
Pros:

Very quiet location

Cons:

King bed in Rm 348 needs replacing. Worn out and had no support. Staff was great and changed my room.

2026-02-23 • via Nuitee
J
Jack • couple • us
6
2026-02-15 • via Nuitee
G
Gerry • couple • us
10
2026-02-14 • via Nuitee
M
Megha • family_with_children • us
7
2026-02-13 • via Nuitee
A
Abigail • couple • us
10
2026-02-11 • via Nuitee
G
GILLES • couple • fr
9
Bien dans l'ensemble.
Pros:

Accueil, propreté, petit déjeuner.

Cons:

Parking payant malgré le nombre de places disponibles important. Le bruit de la climatisation dans la chambre.

2026-01-30 • via Nuitee
C
Camilo • couple • co
10
2026-01-27 • via Nuitee
S
Stuart • couple • us
3
Not again
Pros:

Was enjoy the stay and nice hotel good location

Cons:

A staff member a so rude a sarcastic that it ruined my whole stay. Kind of shocked by how rude.

2026-01-25 • via Nuitee
S
Stuart • couple • us
3
2026-01-25 • via Nuitee
K
Katelynn • couple • us
8
Pros:

Good location :)

2026-01-21 • via Nuitee
C
Carla • couple • es
8
Habitaciones amplias, desayuno casi inexistente
Pros:

Las habitaciones son grandes y comodas aunque un poco antiguas. Sobretodo el baño, habria que renovar la cortina de la bañera

Cons:

NO hay desayuno buffet!!!!!!! No te dan libertad para escoger lo que quieres. Hay una sola persona para todas las mesas que viene, te acomoda, te da una carta de platos que NO entran en el precio, ella misma cocina y te sirve. La misma persona para todo el comedor. Hay que esperar demasiado oara todo…Realmente muy pobre la experiencia del desayuno y parece una estafa

2026-01-20 • via Nuitee
C
Colleen • couple • us
8
2026-01-20 • via Nuitee
L
Lisa • couple • us
8
Pros:

We really enjoyed our suite with separate rooms and bathrooms so we were able to go to sleep at different hours. (Also, I appreciated the door between the rooms so I couldn't hear my husband snoring) It was also very nice to have temperature controls in each space. We didn't eat at the hotel restaurant but it was nice to know they had one. We also always appreciate a hotel with a refrigerator, coffee pot and a microwave.

Cons:

Every time someone left we could hear them start their cars so we were awakened quite a few times during the early morning hours.

2026-01-19 • via Nuitee
M
Michael • couple • us
8
2026-01-19 • via Nuitee
R
Ryan • family_with_children • us
8
Pros:

We did not know breakfast was available at the location until the last day. Would have been great to know but I forgot to ask about it when checking in.

Cons:

The bathroom had an issue with toilet rocking and the lamp had a stain that looked like blood which was off putting as my kids were in the room. The pool was great. If their were more luggage carts for the top floor by the pool

2026-01-19 • via Nuitee