Hilton Santa Cruz Scotts Valley

Hotels
•
Hilton Hotels & Resorts
7.9 (1202 reviews)
6001 La Madrona Drive , Santa Cruz , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High pricing for amenities

Categories

Cleanliness
6.61
The room was not clean and had issues with hygiene.
Service
9.08
Staff were friendly and helpful throughout.
Location
9.12
Excellent location with easy access to various areas.
Room Quality
7.57
Rooms were decent but had some maintenance issues.
Amenities
8.1
Facilities were present but some needed improvement.
Value for Money
7.06
Prices felt high given the quality of food and some facilities.
Food and Beverage
6.61
Food was not great and lacked value for money.
Overall Experience
9.08
Overall enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:19

Property Description

Luxurious Accommodations
Indulge in spacious guestrooms and suites at Hilton Santa Cruz-Scotts Valley, complete with unique amenities like free Wi-Fi, microwaves, and refrigerators for a comfortable stay.

Relaxing Facilities
Unwind by the outdoor pool or stay active at the well-equipped fitness centre featuring Precor equipment. For business needs, take advantage of the 24-hour business centre to stay productive during your stay.

Delectable Dining Options
Savor traditional California cuisine at Stonehouse Bar & Grill, conveniently located on-site for breakfast, lunch, and dinner. Enjoy a culinary experience without leaving the hotel premises.

Book your stay at Hilton Santa Cruz-Scotts Valley for a perfect blend of comfort, convenience, and culinary delights.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 13 per stay.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 1202 reviews
Cleanliness: 6.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
J
Joseph • family_with_children • us
7
Nice hotel, clean rooms, great location!
Pros:

Excellent location if you plan to visit the Redwoods or any of the nearby towns.

Cons:

Weird that there was no hand soap by the bathroom sink. Would be nice if there was a garbage can next to the ice machine instead of people just piling up trash next to it. Pool could be a little warmer. No complaints about the room itself though.

2026-07-25 • via Nuitee
D
Desaray • family_with_children • us
10
2026-07-25 • via Nuitee
R
Reinhard • family_with_children • de
8
Insgesamt ein schöner Aufenthalt für 2 Nächte
Pros:

Der Pool und das Gym sind sehr schön

Cons:

Das Zimmer war sehr dunkel, die Matratzen durchgelegen und die Kopfkissen hart.

2026-07-23 • via Nuitee
J
Jose • family_with_children • us
8
Pros:

Polite staff, comfy beds, quiet

Cons:

Out of bar soap which was odd and the hot tub wasn't working. Carpet in the hallways smell dirty.

2026-07-22 • via Nuitee
A
Anna • family_with_children • us
8
Pros:

Beautiful location

Cons:

I didn’t like that housekeeping knocked on our door before checkout time. Housekeeping knocked on the door at 8:00am when checkout time was 11. My family and I were still sleeping.

2026-07-15 • via Nuitee
M
marcia • couple • us
10
A comfortable place to stay while awaiting a highly anticipated graduation!
Pros:

Proximity to Santa Cruz. Grandson was graduating from UCSC early the next day!
Also couldn’t stay for breakfast due to early departure, so kitchen manager allowed us to go through buffet and box it to go! Very accommodating and very much appreciated!

2026-07-13 • via Nuitee
R
Rafael • family_with_children • us
1
Never staying here again
Pros:

How close it was to the freeway

Cons:

Hot tub didnt work also no pool towels
The thermostat didnt work my kids were freezing
Charged me an extra 300 dollars for no reason
I had to pay for breakfast when every where else it’s complementary
I went from paying $800 for my stay to nearly $1,200

2026-07-13 • via Nuitee
P
Padilla • solo_traveller • us
10
2026-07-13 • via Nuitee
M
Mark • solo_traveller • us
8
Good enough experience for the price
Pros:

location, staff, easy check in process. Good size room and enough space.

Cons:

Shower outdated, over priced and breakfast and parking not included is a drawback

2026-07-06 • via Nuitee
J
Julie • solo_traveller • us
7
I d recommend to friends.
Pros:

Location

Cons:

😄

2026-07-04 • via Nuitee
C
Claire • family_with_children • us
7
Pleasant
Pros:

Nice pool
Friendly bar staff and happy hour
Staff very pleasant

Cons:

Breakfast too expensive
Lots of walking involved and for old folks it was very tiring.
Elevators very slow to arrive probably because only one elevator.
Not enough coffee/tea in the room. It would have been nice to have coffee available in the lobby in the morning; as most of us had to drive to starbucks for more coffee.
The lighting in the room was very poor, especially around the coffee making area. I had to carry the coffee maker to the bathroom so i could read the instructions and have easier access to the water and machine.

2026-06-29 • via Nuitee
B
Brigida • family_with_children • us
10
One of our best hotel stays EVER!
Pros:

Beautiful property! Josh really helped us to clear up an error with our booking. This property and staff was very welcoming. We will definitely stay here again.

Cons:

Na

2026-06-27 • via Nuitee
T
Todd • solo_traveller • us
9
2026-06-24 • via Nuitee
D
David • solo_traveller • il
8
2026-06-17 • via Nuitee
S
ssbaych • Couples • San Francisco, California
4
Not a Hilton experience you would look forward to.
Pros:

We booked this place for a weekend getaway for our wedding anniversary near the Santa Cruz Mountains, thinking a Hilton would be good, but no, from check-in to the room, it was bad.

When we checked in, the front desk staff member was unfriendly. Thankfully, we had picked our room beforehand. The property was okay, nothing great. The balcony view was just the parking lot. Everything was paid for, from the bottled water in the room to breakfast. We got some takeout and didn't have cutlery - they asked us to come to the bar to get cutlery, and the person at the bar even gave us plastic ones. They asked, "How many people are staying?" and gave us only the exact amount. I was surprised.

Just wanted to point out how horrible their customer service was - they had painted the edge of the sidewalk and failed to put up any signage. I had a bad fall and hurt myself. I went to the front desk to see if I could get some first aid. The staff handed me 2 small bandages. That's it. I told them what happened, and another guy fell down too. He said he would call maintenance to put up a sign, but nothing was done during our stay. We had to go to CVS to get something to clean my wounds. This totally spoiled the stay. Nobody called to check what happened. Nothing.

Overall, I'd skip this location due to the poor location and horrible customer service, compared with the other Hilton we stayed at.

2026-06-15 • via Tripadvisor
R
Rachael • solo_traveller • us
7
2026-06-15 • via Nuitee
C
Claire • couple • us
10
2026-06-12 • via Nuitee
D
David • family_with_children • us
8
Great base for exploring area
Pros:

Location is very convenient to redwoods, state parks, Santa Cruz. Many nice walks are just a few miles away. Room was large, comfortable, functional, but otherwise unexceptional.

Cons:

They charge $18/night for parking which is outrageous considering its location well outside of any urban zone.

2026-06-12 • via Nuitee
M
malkeet • family_with_children • us
3
2026-06-08 • via Nuitee
K
Kamil • solo_traveller • pl
8
2026-06-06 • via Nuitee