Hilton Santa Cruz Scotts Valley

Hotels
•
Hilton Hotels & Resorts
7.9 (1134 reviews)
6001 La Madrona Drive , Santa Cruz , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High pricing for amenities

Categories

Cleanliness
6.61
The room was not clean and had issues with hygiene.
Service
9.08
Staff were friendly and helpful throughout.
Location
9.12
Excellent location with easy access to various areas.
Room Quality
7.57
Rooms were decent but had some maintenance issues.
Amenities
8.1
Facilities were present but some needed improvement.
Value for Money
7.06
Prices felt high given the quality of food and some facilities.
Food and Beverage
6.61
Food was not great and lacked value for money.
Overall Experience
9.08
Overall enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:19

Property Description

Luxurious Accommodations
Indulge in spacious guestrooms and suites at Hilton Santa Cruz-Scotts Valley, complete with unique amenities like free Wi-Fi, microwaves, and refrigerators for a comfortable stay.

Relaxing Facilities
Unwind by the outdoor pool or stay active at the well-equipped fitness centre featuring Precor equipment. For business needs, take advantage of the 24-hour business centre to stay productive during your stay.

Delectable Dining Options
Savor traditional California cuisine at Stonehouse Bar & Grill, conveniently located on-site for breakfast, lunch, and dinner. Enjoy a culinary experience without leaving the hotel premises.

Book your stay at Hilton Santa Cruz-Scotts Valley for a perfect blend of comfort, convenience, and culinary delights.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 13 per stay.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1134 reviews
Cleanliness: 6.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
C
courtney • family_with_children • us
3
It’s not worth the trouble.
Pros:

Pool, jacuzzi

Cons:

The TV quit working, couldn’t get anyone to get it turned on, the fan in the bathroom didn’t work, the lites in the bathroom kept shutting off, the toilet kept running, had to keep readjusting the ball and chain. They charge $18.66 per day parking which wasn’t advertised and are in the process of double billing me for parking because of their poor bookkeeping. No coffee or even tiny breakfast in the lobby and the restaurant food is overpriced and not good. Will never go there again!!!!!

2026-03-22 • via Nuitee
E
Elizabeth • solo_traveller • us
8
I felt safe and slept well, which is win. I will stay again, but for carrying the Hilton name, I expected the property t
Pros:

Convenient location and comfortable room/bed

Cons:

The 4th floor rooms smell like mildew and the carpets throughout the property are very worn out. Elevator is old and sketchy

2026-03-21 • via Nuitee
C
Crystal • couple • us
9
2026-03-21 • via Nuitee
S
Sarah • family_with_children • us
8
Pros:

The pool

Cons:

No coffee in the lobby

2026-03-19 • via Nuitee
K
Keith • couple • us
10
Excellent location, extremely clean, very friendly staff.
Pros:

Great location, very clean, very beautiful surroundings very friendly staff

Cons:

Nothing

2026-03-18 • via Nuitee
C
Cass • family_with_children • us
10
Pros:

Easy on and off the freeway access. The staff at the front desk during check in was very accommodating and professional. Clean and spacious room. Quiet even though semi near the freeway.

2026-03-15 • via Nuitee
V
virendra Singh • solo_traveller • in
7
2026-03-11 • via Nuitee
D
Dylan • solo_traveller • us
10
2026-03-11 • via Nuitee
K
Katherine • couple • us
8
Memorable for ridiculous parking.
Pros:

Room was clean, breakfast was good.

Cons:

Having to pay for parking -- really people? Not to mention that it required scanning a QR code. I'm 70 years, have trouble walking, and DON'T DO QR CODE BULLSHIT. I asked at the front desk if guests have to pay for parking -- I've never encountered this before, and I travel a lot. Clerk said yes. I explained that I would really have trouble walking back down the slippery hill in the rain to scan the QR code, which I didn't know how to do, so he kindly added the parking fee to my room charge. Ridiculous. Would never stay here again because of this single issue.

2026-03-10 • via Nuitee
J
Jacob • couple • us
5
Far from everything like the boardwalk room had a bad smell mildew or mold
Pros:

The food was good

Cons:

The room had a mildew moldy smell and we tried to change our room but they were full

2026-03-09 • via Nuitee
R
ROBERTA • couple • us
10
Very nice hotel with a restaurant and bar pool and hot tub
Pros:

Location amenities

Cons:

Fee for parking.. it’s out in the middle of nowhere with plenty of parking so I don’t know why typically big cities charge for parking

2026-03-02 • via Nuitee
D
Destarac • family_with_children • us
9
2026-02-27 • via Nuitee
R
Rosalia • family_with_children • us
8
Pros:

We really enjoyed the heated pool and the staff was inviting and helpful with recommendations .

2026-02-23 • via Nuitee
G
Genesis • family_with_children • us
10
2026-02-23 • via Nuitee
T
Terrie • couple • us
10
2026-02-23 • via Nuitee
M
Mike • couple • us
7
Was a nice stay. Restaurant needs more food options
Pros:

Very quiet location

Cons:

King bed in Rm 348 needs replacing. Worn out and had no support. Staff was great and changed my room.

2026-02-23 • via Nuitee
J
Jack • couple • us
6
2026-02-15 • via Nuitee
G
Gerry • couple • us
10
2026-02-14 • via Nuitee
M
Megha • family_with_children • us
7
2026-02-13 • via Nuitee
A
Abigail • couple • us
10
2026-02-11 • via Nuitee