SureStay Plus Hotel by Best Western Gatlinburg

Hotels
•
SureStay Plus Hotel by Best Western
8.1 (2479 reviews)
218 Ski Mountain Rd , Gatlinburg , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.43
Multiple reviews mention significant cleanliness issues.
Service
8.9
The staff received positive mentions despite some issues.
Location
9.44
Many reviews highlight the excellent location.
Room Quality
7.39
Mixed feedback; issues like mold and unclean rooms were noted.
Amenities
7.42
Limited amenities; no pool and issues with WiFi.
Value for Money
7.88
Guests feel the price could be better considering the issues.
Food and Beverage
8.43
Breakfast included and positively mentioned.
Overall Experience
8.9
General sentiments were mixed but overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2479 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
M
MurphyClark • family_with_children • us
9
2026-06-27 • via Nuitee
G
Garey • solo_traveller • us
6
Pros:

Creek view

Cons:

Rude staff, elevator broke

2026-06-27 • via Nuitee
T
Teresa • couple • us
8
2026-06-24 • via Nuitee
D
Donna • couple • us
9
Wonderful
Pros:

Loved the balcony, room was nice, walk in shower needed a bench. Overall everything was great. Will book with them again.

2026-06-22 • via Nuitee
D
David J • family_with_children • us
8
For the price, it was a good option, location was perfect
Pros:

Location to downtown was perfect. Rooms were spacious.

Cons:

only restrooms available was your own room. Coffee was terrible.

2026-06-21 • via Nuitee
T
Tina • solo_traveller • us
7
Pros:

They were very friendly

Cons:

Smells in room

2026-06-21 • via Nuitee
S
Shawn • solo_traveller • us
10
Pros:

Overall great stay!

2026-06-19 • via Nuitee
G
Gail • couple • us
8
Enjoyed the stay near the creek very enjoyable.
Pros:

Hotel was clean and location with balcony was great.

2026-06-18 • via Nuitee
D
DEVIKA • family_with_children • us
10
2026-06-17 • via Nuitee
P
priego • couple • us
9
Buen lugar
Pros:

Cerca de todo

2026-06-16 • via Nuitee
K
keirstin • couple • us
8
2026-06-15 • via Nuitee
J
jennifer • solo_traveller • us
4
Pros:

Seen bears
Good fishing

Cons:

Toliet was broken
Room wasn't cleaned properly
There was bowel movement in the pool

2026-06-14 • via Nuitee
J
Justin • couple • us
10
2026-06-14 • via Nuitee
A
Angie • couple • us
10
Pros:

Great view! Close to everything

2026-06-13 • via Nuitee
M
Mckinney • couple • us
6
A good staff for 1 night but
Pros:

The breakfast was good.

Cons:

The night staff seemed very disengaged and not very helpful

2026-06-13 • via Nuitee
K
Kaj • solo_traveller • us
8
Pros:

The hotel was just a 5 minute walk from all the action and located next to a beautiful creek. Our room was spacious and the balcony overlooked the creek. I would recommend this hotel

Cons:

The staff could have been friendier.

2026-06-13 • via Nuitee
F
Faith • solo_traveller • us
10
2026-06-13 • via Nuitee
F
Frankie • solo_traveller • us
10
2026-06-13 • via Nuitee
P
Paola • extended_group • us
10
2026-06-12 • via Nuitee
M
MB • solo_traveller • us
10
2026-06-11 • via Nuitee