SureStay Plus Hotel by Best Western Gatlinburg

Hotels
•
SureStay Plus Hotel by Best Western
8.1 (2447 reviews)
218 Ski Mountain Rd , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.43
Multiple reviews mention significant cleanliness issues.
Service
8.9
The staff received positive mentions despite some issues.
Location
9.44
Many reviews highlight the excellent location.
Room Quality
7.39
Mixed feedback; issues like mold and unclean rooms were noted.
Amenities
7.42
Limited amenities; no pool and issues with WiFi.
Value for Money
7.88
Guests feel the price could be better considering the issues.
Food and Beverage
8.43
Breakfast included and positively mentioned.
Overall Experience
8.9
General sentiments were mixed but overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2447 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
S
Stephanie • family_with_children • us
8
2026-06-06 • via Nuitee
A
Amanda • solo_traveller • us
10
Pros:

Great location, quiet and absolutely beautiful. A bear in the river overnight.

Cons:

Breakfast could have been better, cereal was stale.

2026-06-05 • via Nuitee
C
Christopher • family_with_children • us
10
We all enjoyed it! For sure recommend!
Pros:

Everything was great! Will for sure stay again!

Cons:

Nothing, everything was great!

2026-06-01 • via Nuitee
T
Tammy • couple • us
10
2026-05-31 • via Nuitee
C
Corey • solo_traveller • us
10
2026-05-30 • via Nuitee
S
Saeed • solo_traveller • us
8
2026-05-30 • via Nuitee
S
Sara • couple • us
9
We love the location! Being walking distance to things we like to do but still far enough away that we can sit on the ba
Pros:

Location and friendly staff

Cons:

We did not have one thing we were unhappy with

2026-05-28 • via Nuitee
B
Brent • couple • us
7
Would recommend
Pros:

Location was decent. Rooms were nice.

Cons:

The shower and sink drainage is horrible. Beds not real comfortable but we survived.

2026-05-28 • via Nuitee
K
Kierra A • couple • us
4
Pros:

I enjoyed the views from the balcony.

Cons:

The pictures here on Booking & what I saw in person did not add up. It was a disappointment for sure.

2026-05-26 • via Nuitee
L
Linda • couple • us
8
Enjoyed my stay. All the staff were helpful and friendly
Pros:

I booked here so I could walk to the convention center. The room was large and comfortable.

Cons:

The room was nice but could use a little updating.

2026-05-26 • via Nuitee
T
Terrance • couple • us
9
2026-05-26 • via Nuitee
S
Sydney • solo_traveller • us
8
2026-05-26 • via Nuitee
S
Shelia • couple • us
8
We will definitely stay at this hotel again
Pros:

The location was awesome!!! Walking distance to everything!!!

2026-05-26 • via Nuitee
K
Kristen • extended_group • us
7
2026-05-24 • via Nuitee
Y
Yasir • couple • us
10
2026-05-23 • via Nuitee
P
paul • couple • us
9
Pros:

I did not take advantage of the breakfast

Cons:

The only thing I could find wrong was that there was no full length mirror in our room. So it was a great place for our quick give a way

2026-05-22 • via Nuitee
K
Kim • couple • us
10
We enjoy staying here. Rooms are nice and location is great!
Pros:

Conveniently located to downtown

Cons:

Pool wasn’t open yet

2026-05-21 • via Nuitee
P
Phil • couple • us
7
2026-05-21 • via Nuitee
J
Jacqueline • couple • us
3
Cons:

The property needs an upgrade

2026-05-21 • via Nuitee
A
Auden • solo_traveller • us
8
2026-05-21 • via Nuitee