SureStay Plus Hotel by Best Western Gatlinburg

Hotels
•
SureStay Plus Hotel by Best Western
8.1 (2532 reviews)
218 Ski Mountain Rd , Gatlinburg , us
+1 865-325-1516

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.43
Multiple reviews mention significant cleanliness issues.
Service
8.9
The staff received positive mentions despite some issues.
Location
9.44
Many reviews highlight the excellent location.
Room Quality
7.39
Mixed feedback; issues like mold and unclean rooms were noted.
Amenities
7.42
Limited amenities; no pool and issues with WiFi.
Value for Money
7.88
Guests feel the price could be better considering the issues.
Food and Beverage
8.43
Breakfast included and positively mentioned.
Overall Experience
8.9
General sentiments were mixed but overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2532 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
J
Janese • couple • us
10
We had a bear come around the property every evening. Enjoyed watching him from our 5th story balcony. And being able t
Pros:

Enjoyed it being by the water.

Cons:

There wasn’t anything I didn’t like.

2026-08-27 • via Nuitee
A
Ashley • couple • us
10
2026-08-22 • via Nuitee
A
Ashlee • couple • us
10
2026-08-21 • via Nuitee
C
Crystal • family_with_children • us
10
2026-08-19 • via Nuitee
H
Hepsy • family_with_children • ky
9
Everything over all was great. J
Pros:

The location was great 10 minutes walk from downtown, the servants at restaurant for breakfast time was very friendly and helpful.

Cons:

N/A

2026-08-18 • via Nuitee
M
Mirna • family_with_children • us
5
Pros:

Smells like the old

2026-08-16 • via Nuitee
B
Brent • solo_traveller • us
8
2026-08-16 • via Nuitee
B
Blackwood • solo_traveller • us
10
Pros:

Everything was great

2026-08-15 • via Nuitee
S
Sonja • family_with_children • us
4
2026-08-14 • via Nuitee
A
andrea • family_with_children • us
9
Good location, near everything
Pros:

Location

Cons:

Nothing

2026-08-14 • via Nuitee
M
Michiel • family_with_children • nl
8
Pros:

Prima, schoon, gedateerd. Goed ontbijt. Aardig personeel, mooie locatie

2026-08-09 • via Nuitee
D
Diana • family_with_children • us
9
2026-08-08 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Pros:

The room was very clean loved the shower and the balcony view. Would be going back to stay again.

Cons:

I like everything nothing negative to say

2026-08-07 • via Nuitee
J
Julia • couple • us
10
would stay again
Pros:

the balcony

2026-08-06 • via Nuitee
A
Aleigh • couple • us
10
2026-08-04 • via Nuitee
J
Josh • solo_traveller • us
10
Pros:

Breakfast was good, staff was nice and helpful, location good, saw black bear last night there, we've stayed here multiple times

Cons:

Only thing was elevator broke down one day and we had to climb 7 flights of stairs

2026-08-04 • via Nuitee
M
Marsha • solo_traveller • us
8
Despite needing to clean up better in areas this location is great and they have a solid breakfast!
Pros:

The location is wonderful.

Cons:

The amount of trash piled up on the side of the building

2026-08-04 • via Nuitee
B
Brandi • solo_traveller • us
10
Pros:

The view location and friendly staff

Cons:

The beds wasn't that comfy 😕

2026-08-04 • via Nuitee
V
Venkatesh • extended_group • us
5
2026-08-03 • via Nuitee
J
Jay • solo_traveller • us
10
2026-07-25 • via Nuitee