SureStay Plus Hotel by Best Western Gatlinburg

Hotels
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SureStay Plus Hotel by Best Western
8.1 (2335 reviews)
218 Ski Mountain Rd , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Outdoor furniture
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.43
Multiple reviews mention significant cleanliness issues.
Service
8.9
The staff received positive mentions despite some issues.
Location
9.44
Many reviews highlight the excellent location.
Room Quality
7.39
Mixed feedback; issues like mold and unclean rooms were noted.
Amenities
7.42
Limited amenities; no pool and issues with WiFi.
Value for Money
7.88
Guests feel the price could be better considering the issues.
Food and Beverage
8.43
Breakfast included and positively mentioned.
Overall Experience
8.9
General sentiments were mixed but overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 2335 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
L
Lilly • family_with_children • us
10
2026-03-20 • via Nuitee
T
Terri Rochelle • couple • us
8
Cons:

I wish I could turn light off in balcony

2026-03-20 • via Nuitee
O
Olivia • family_with_children • us
8
2026-03-20 • via Nuitee
E
Egemen • family_with_children • tr
7
2026-03-19 • via Nuitee
R
ROBIN • family_with_children • us
10
2026-03-18 • via Nuitee
L
Lenora • couple • us
10
2026-03-17 • via Nuitee
H
Hodsden • couple • us
8
2026-03-17 • via Nuitee
G
Gabrielle • family_with_children • us
7
Pros:

Good location

Cons:

Gave us 1 bath rag.
Linens were not clean.
Shower would hardly drain

2026-03-17 • via Nuitee
C
Courtney • couple • us
6
2026-03-15 • via Nuitee
K
kevin • family_with_children • us
10
Pros:

The location

Cons:

Everything was good

2026-03-14 • via Nuitee
L
Lonny • solo_traveller • us
10
2026-03-14 • via Nuitee
G
Garret • couple • us
10
2026-03-13 • via Nuitee
C
Cynthia • extended_group • us
1
Didn’t stay because of the looks of the outside and the smell of the lobby
Pros:

Nothing I didn’t stay pulled in to the parking lot it looked sketchy and runn down. Went in to the lobby and it smelted so strong of cigarette smoke I couldn’t even stand it.

Cons:

The smell of cigarette smoke and the location

2026-03-10 • via Nuitee
T
Terra • couple • us
10
2026-03-09 • via Nuitee
K
Kristin • family_with_children • us
10
It was nice but they didn’t have enough pillows for our room .
Pros:

View

Cons:

Only 1 elevator and no pillows

2026-03-09 • via Nuitee
B
Brandy • family_with_children • us
5
Pros:

Location on river. Shower was great. Beds somewhat comfortable.

Cons:

Old property. Our room smelled like dirty feet or something. Floor was nasty and sticky. Breakfast needs better options instead of all the sweet things.

2026-03-09 • via Nuitee
L
Lovett • couple • us
9
Pros:

Was as exspected, stay here most times im in Tennessee. Im very happy an love the rooms. Never enough coffee an wash clothes

Cons:

Have to go get wash clothes an coffee. Im military so im up before breakfast started

2026-03-09 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-03-06 • via Nuitee
L
Laura • family_with_children • us
10
2026-03-06 • via Nuitee
H
Hailey • family_with_children • us
9
2026-03-05 • via Nuitee