Extended Stay America Premier Suites - San Jose - Airport

Hotels
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Extended Stay America Premier Suites
7.1 (497 reviews)
55 E. Brokaw Road , San Jose , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Cons:
Cleanliness issues
Limited breakfast options
High prices

Categories

Cleanliness
6.31
Several reviews highlighted issues with cleanliness, mentioning stale and smelly rooms, unclean towels, and garbage left unattended.
Service
8.28
Reviews highlight friendly staff, though issues with responsiveness were noted.
Location
7.82
Location was convenient for access but criticized for being in a commercial area with limited nearby attractions.
Room Quality
7.27
Rooms were described as cozy and clean, but issues like noise, firmness of beds, and unclean linens were raised.
Amenities
7.3
Amenities were generally appreciated, though there were specific complaints about missing kitchen supplies.
Value for Money
6.76
Some reviews mentioned high prices relative to the offered services.
Food and Beverage
5.81
Breakfast options were notably criticized as inadequate.
Overall Experience
7.28
Mixed reviews overall, with satisfactory stays but notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:18

Property Description

Extended Stay with Kitchenettes
Located just 5 minutes from Mineta San Jose International Airport, Extended Stay America - San Jose - Airport offers spacious rooms with kitchenettes, perfect for longer stays. Each room is equipped with a stove-top, microwave, and fridge, along with laundry facilities and upgraded bedding for added comfort.

Convenient Amenities
Enjoy free WiFi, a 24-hour front desk, and a complimentary grab-and-go breakfast featuring a variety of options like breakfast bars, muffins, and hot cereal. Plus, take advantage of the free onsite parking during your stay.

Nearby Attractions
Explore the area with SAP Center and the San Jose McEnery Convention Center just a short drive away. Book now and experience comfort and convenience at Extended Stay America - San Jose - Airport.

Important information:

Housekeeping service is offered every 7 days.

Please note that guests need to provide a valid credit card at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 497 reviews
Cleanliness: 6.31
Service: 8.28
Location: 7.82
Room Quality: 7.27
Amenities: 7.3
Value for Money: 6.76
Food and Beverage: 5.81
Overall Experience: 7.28
G
Georgette • couple • us
5
It was just ok
Pros:

Location and staff

Cons:

No dishes or eating utensils.

2026-02-12 • via Nuitee
G
Gabriel • couple • us
8
2026-02-11 • via Nuitee
L
Lerissa • family_with_children • us
1
No management?
Pros:

The location was near the venue.

Cons:

I made a reservation for 1 night. When I arrived to check in the front doors were locked. A housekeeping lady opened the doors for my family and I. There was no clerk at the front desk. The same lady checked the guest list and said my name was not there. We asked to speak with a Supervisor or Manager and she said they leave at 11:00pm. She told us to come back at 7:00am when they return. So I want to know if there was an emergency who does she call. No management to notify?!? Highly unlikely. She also said that even if our name was on the list, there were no rooms available and she could not accommodate us. I was on the phone off and on with Bookings.com. The first lady I spoke to Sheryl did not help at all. The second time we called Peter helped us. He was able to assist us by contacting the facility, cancelling the reservation, and completing the refund process. So overall this experience with this facility is thumbs down.

2026-02-10 • via Nuitee
B
Brian • family_with_children • us
7
Cons:

No breakfast, just coffee. No Shampoo in the rooms.

2026-02-10 • via Nuitee
R
Rodney • family_with_children • us
9
2026-02-09 • via Nuitee
R
Rodney • family_with_children • us
10
2026-02-09 • via Nuitee
E
Evelyn • couple • us
10
2026-02-08 • via Nuitee
G
Gabriela • couple • us
10
2026-02-08 • via Nuitee
K
Kamori • couple • us
8
2026-01-31 • via Nuitee
R
Rodney • family_with_children • us
10
Platinum
Pros:

All your employees were very courteous and very professional.

Cons:

No security and people constantly breaking into cars, and breaking car windows for no apparent reason.

2026-01-28 • via Nuitee
E
Eddie • family_with_children • us
10
Pros:

If you're coming in to get a room make sure to talk to you shredjay goes above and beyond with service is supposed to be. U guys are great

Cons:

Nothing

2026-01-25 • via Nuitee
G
Gabriela • couple • us
10
2026-01-25 • via Nuitee
E
Eduardo • family_with_children • us
1
The reception desk close early
Pros:

They couldn't give me a room, I lost my money. The receptors that's closed early and the lady came out and said I can't give you a room no more.

Cons:

They couldn't give me a room, I lost my money. The receptionist was closed like at 1:00 a.m.

2026-01-25 • via Nuitee
J
Jesus • couple • us
1
2026-01-21 • via Nuitee
M
Maria • family_with_children • us
10
Pros:

Close to airport for early morning flight but very quiet and clean!

2026-01-20 • via Nuitee
M
Moises • solo_traveller • us
8
Friendly helpful staff and very clean facility.
2026-01-20 • via Nuitee
M
Moises • solo_traveller • us
8
2026-01-20 • via Nuitee
O
Oswaldo • family_with_children • us
8
Pros:

Felt welcome

Cons:

Better variety for breakfast
A little better equipped gymw

2026-01-19 • via Nuitee
E
Eliezar • family_with_children • us
8
2026-01-19 • via Nuitee
T
Tanya • couple • us
9
2026-01-18 • via Nuitee