Norwood Inn and Suites - Minneapolis-St Paul Roseville

Hotels
Independent
5.2 (100 reviews)
2401 Prior Avenue North , Roseville , US

Facilities

Free breakfast
Full-service spa
Free WiFi
24-hour front desk
Garden
Continental breakfast
Elevator
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Friendly staff
Nearby mall and Starbucks
Quiet despite highway location
Cons:
Dirty conditions
Maintenance issues
Limited breakfast options

Categories

Cleanliness
5.9
Guests had mixed reviews about the cleanliness, with some mentioning dirty conditions and cigarette burns, while others found their rooms clean.
Service
7.6
Staff were generally friendly and helpful, but some guests had negative experiences with check-in and maintenance issues.
Location
7.8
The hotel's proximity to a mall and Starbucks was appreciated by guests, although some found it near highways and interstates.
Room Quality
6.7
Rooms varied in quality, with reports of collapsed mattresses, dirty surfaces, and uncleaned areas along with some comments on clean rooms.
Amenities
6.7
Mixed reviews on amenities with reports of green and gross pool, non-functional TV, and lack of maintenance alongside mentions of vending, ice machines, and conditioning shampoo.
Value for Money
5.9
Guests felt the hotel had maintenance issues for the price paid, especially mentioning broken security chains, dated TVs, and uncomfortable rooms.
Food and Beverage
5.9
Breakfast offerings received negative feedback with mentions limited options like cereal and toast alongside few positive comments on bagels and muffins.
Overall Experience
6.3
Overall experience was mixed, with guests expressing concerns over hygiene, maintenance issues, and inadequate facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 20:13

Property Description

Spa and Amenities
Indulge in a pampering session at the full-service spa. Relax and unwind with complimentary wireless internet and enjoy the convenience of tour/ticket assistance.

Dining and Socializing
Savor delicious meals at the hotel's coffee shop or opt for room service. Join other guests at the daily complimentary reception and start your day with a free continental breakfast.

Convenience and Comfort
Benefit from a range of amenities including a business center, free newspapers, and dry cleaning services. With free self-parking available, feel at home in the air-conditioned rooms equipped with modern facilities.

Book your stay at Norwood Inn and Suites - Minneapolis-St Paul Roseville for an exceptional experience near Rosedale Center.

Important information:

* Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.2
Based on 100 reviews
Cleanliness: 5.9
Service: 7.6
Location: 7.8
Room Quality: 6.7
Amenities: 6.7
Value for Money: 5.9
Food and Beverage: 5.9
Overall Experience: 6.3
F
Frances
8
Basic lodging
Pros:

Key Inn was able to accommodate me when my original booking at another hotel fell through(Norwood Inn was closed and condemned, but they did notify me). The Key Inn is older and a bit shabby, but it appears that they are in the process of renovating one wing.

2025-04-06 via Nuitee
C
Charles
2
Pros:

Upon arrival found a big orange sticker on the door, CLOSED. CONDEMNED It was closed by the city 2 days before. The day before I arrived I received a reminder of my reservation from Expedia. Honestly, whoever, from Expedia, last visited this property, should be fired

2025-04-03 via Nuitee
V
Verified traveler
2
Shut down by health department
Pros:

I arrived to find the hotel had been shut down by the health department. It was condemned

2025-04-02 via Nuitee
M
Mitchell family
2
Pros:

It was condemned by the state so it’s not even open anymore

2025-03-31 via Nuitee
M
Mirael
2
Pros:

THE HOTEL WAS CONDEMNED DURING MY STAY ! IT IS NOW CLOSED .

2025-03-30 via Nuitee
E
Evgeny
8
Pros:

There is a nice Starbucks and also a mall near the hotel, which is great. The staff was very respectful and helped me out with the iron. Place could have been a little cleaner, but hey for the price I think it was a great bargain.

2025-03-29 via Nuitee
M
Mark
4
Pros:

This was a very run down, unkept hotel. Mattresses were collapsed and uncomfortable. Multiple things in the room were dirty and pretty gross (carpet, curtains, surfaces uncleaned...). The breakfast was toast and cereal. Just an overall rough establishment. Non-smoking room areas reeked of cigarettes and weed. Not cool. Clearly no money is being spent on upkeep or repair of worn out fans, heating units, lamps etc.

2025-03-25 via Nuitee
B
Bryna
10
Pros:

Staff was really friendly, hotel seemed very safe, was clean

2025-03-23 via Nuitee
R
Roderick
10
Pros:

Its what is expected but bettter than other places. I prefer this location

2025-03-23 via Nuitee
C
Cathryn
6
Pros:

I stayed after March 18, 2025. There is a red, 3 page notice from the city that the building has been condemned and must be vacated March 24, 2025. I have reached out to the city for confirmation. I also found a 2021 city report of the number of police calls to the inn. I suggested looking it up. My stay was fine. The room was old but clean. It was quiet despite being near the highway and interstate. The shower worked well. Plus they offered bar soap and conditioning shampoo. Breakfast included bagels, mini muffins, toast, oatmeal, cold cereal. The milk was enclosed in the dispenser in a gallon jug. The orange juice came out as water but the apple juice worked. An ice machine and vending was available. I had to place a parking permit on my dash to avoid being towed. If i was not concerned by the red notice i would stay here again. Staff was friendly and helpful.

2025-03-22 via Nuitee
P
Petra
2
Pros:

Tv didnt work, dirty, nasty.

2025-03-22 via Nuitee
J
janella partner
4
Pros:

Check in, went to the room and saw a lots of ant 🐜 crawling all over the washroom and on towels.
A towel was already on the floor. So, the gave us another room. A smaller room of what i didn't pay for. Didn't give me the different of what i paid for.

2025-03-20 via Nuitee
L
LeAnn self
2
Pros:

Disinfection zero - it's absolutely filthy and run down. Cigarette burns on everything. I didn't see anyone cleaning anything, ever. My bathroom sink leaked out onto the floor. Pool is green and gross. For thrills and adventure, ride the elevator: you'll wonder if you're going to survive.

2025-03-12 via Nuitee
A
Arland partner
8
Pros:

Pros: Clean, friendly, reasonable price, Roseville location offers easy access to St. Paul and Minneapolis venues

Cons: TV dated (grainy resolution)

2025-03-10 via Nuitee
V
Verified traveler
4
Not recommended hotel
Pros:

Had an ant problem in the room. Hotel had no insecticide available. Security chain on door was broken. Baseboards in bathroom were falling off. Heater never turned off, thermostat didn’t work. It was either too cold or too hot. It was hard to sleep due to the room being too hot. Continental breakfast was a joke. Cereal and toast only. We do not recommend this hotel.

2025-03-05 via Nuitee
A
Alex family_with_children
6
Pros:

Room hasn't been cleaned completely in awhile there was cobwebs in the bathroom and bed area. Trim was peeling in the bathroom.

2025-02-24 via Nuitee
J
Jennifer
4
Would not stay again
Pros:

The staff was friendly, but the condition of the hotel was not good. The common area floors and furniture were outdated and dirty looking. The elevator was scary to use, it made lots of noise and shook and made a loud clunking noise when stopping. The breakfast was bare bones with all cold options and was not refreshed throughout the morning, once something ran out, it was out.

2025-02-18 via Nuitee
E
Elizabeth friends
10
Pros:

Absolutely a fine stay. The room was clean and spacious. The staffs are kindly and attentive.

2025-02-12 via Nuitee
J
Jason family
2
Pros:

never again

2025-02-11 via Nuitee
R
Robert
10
Pros:

There were some things that could have been improved and it would end up with a 4 to 5 star rating.

2025-01-29 via Nuitee