The Regency Hotel

Hotels
6.3 (2913 reviews)
Stratford Road, Shirley , Solihull , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location (near motorway)
Good food and pleasant bar
Some clean rooms and comfortable pillows
Helpful responses from staff (fans, room moves)
Cons:
No or poor air conditioning (rooms very hot)
Noise from beer garden/other guests and poor sleep
TVs/channels not working and intermittent wifi/phone issues
Cleanliness problems in some rooms (hair, dirty shower, flies)
Missing basic amenities (soap, coffee/tea), poor breakfast

Categories

Cleanliness
5
Mixed reports: several guests noted clean rooms, but multiple reviews reported dirty showers, hair in shower, used toilet roll in a room and flies—overall below average cleanliness.
Service
9
Consistently praised staff described as friendly, helpful and accommodating across many reviews (helped with fans, moved rooms when requested), though isolated lapses (fire-alarm confusion) occurred; overall service is a strong positive.
Location
8.5
Frequently noted as conveniently located (just off the motorway, close to destination) and with a good bar area; occasional downside when rooms faced a beer garden causing noise, but location is generally a strength.
Room Quality
4.8
Multiple issues reported: rooms overheating in sun with no AC, uncomfortable beds, blinds ineffective, TV failures and long walks to some rooms—room comfort and reliability are noticeably weak.
Amenities
3.8
Significant amenity shortfalls cited: lack of air conditioning, broken or missing TVs, no wifi in some rooms, no in-room phone, missing soap/coffee/tea—amenities are poor overall.
Value for Money
5
Mixed: some guests found the price acceptable for convenience, but several described the stay as a 'waste of money' or 'expensive considering' the issues, so perceived value is below the target overall rating.
Food and Beverage
8
Several positive comments about the food and bar (good food, lovely bar, able to watch events in bar); isolated negative note about poor breakfast, but F&B is generally a positive aspect.
Overall Experience
6.3
Mixed overall: friendly staff and good location/F&B balance against noisy nights, amenity failures and cleanliness/room problems; average experience aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:32

Property Description

Luxurious History:
Formerly an exclusive gentleman's club, The Regency Hotel Solihull exudes elegance and charm, offering a unique stay with a touch of sophistication.

Leisure and Business Facilities:
Indulge in the excellent leisure facilities at the hotel, from the inviting indoor pool to the fully-equipped gym. For business travelers, take advantage of the flexible meeting rooms suitable for various events, making it ideal for both work and play.

Convenient Location:
Situated just off J4 of the M42 and close to Warwick, Stratford upon Avon, and the NEC, The Regency Hotel Solihull offers a prime location for exploring the heart of England. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

6.3
Based on 2913 reviews
Cleanliness: 5
Service: 9
Location: 8.5
Room Quality: 4.8
Amenities: 3.8
Value for Money: 5
Food and Beverage: 8
Overall Experience: 6.3
N
Natasha • couple • gb
3
Unpleasant
Pros:

The hotel its self is beautiful and clean

Cons:

I booked to stay here with a friend as I was having an operation with Enhanced across the road and I had to leave Plymouth at 3 am to be there for 11am for my operation. I got to the hotel about 4 o’clock everything was lovely. The room was lovely. Went down to the pub part to have my tea which the food was absolutely beautiful. Went back up to my room to rest and from 830 at night there was doors slamming so loud it was shaking the building. Went down to report it to reception and she said she would put it in a group chat to find out what the banging was. The banging still continued so me and my friend took a look around to see what it was and it was two members of staff apparently cleaning rooms and accidentally slamming the doors. They were really rude and unpleasant and said they were finished and it wouldn’t happen again, then still continued for an hour after. Then finally was able to get to sleep at 10:30 to then be woke up at 11 am by drunk people shouting and laughing and being really loud that continued to half past one in the morning when me and my friend decided to leave the hotel and head back to Plymouth, which is three hour drive early hours of the morning I could understand if it was a weekend but it was Not and for staff to be so loud when they have guest staying in a hotel is unacceptable especially knowing that people who go to Enhanced for operation stay in their hotel I did not get the rest that was needed after my operation and then had to travel on such a dangerous road for three hours with hardly any sleep and in pain it’s not on at all. Other than that, the room was beautiful and clean. The food was lovely. The receptionist guy was absolutely lovely but the rest is all to pot it really let it down.

2026-10-16 • via Nuitee
J
Jenny • family_with_children • gb
8
2026-10-16 • via Nuitee
A
Anthony • family_with_children • gb
10
Pros:

Nice hotel all round.

2026-10-16 • via Nuitee
S
Simon • extended_group • at
9
Klassisches Hotel mit Charakter
Pros:

Ein Hotel der alten Schule, mit weichen karierten Teppichböden, hölzernen Treppen und einer netten Bar/Restaurant im Erdgeschoss.

Cons:

Gab am Tag meines Aufenthalts kein warmes Wasser in meinem Zimmer. Hoffentlich kein Dauerzustand.

2026-10-15 • via Nuitee
L
Luke • solo_traveller • gb
8
2026-10-14 • via Nuitee
A
Amy • solo_traveller • gb
8
Pros:

Great location, it was a spacious room relatively modern and clean and comfortable and all of the staff were friendly. The food was also very good!

Cons:

No hooks for towels anywhere - only criticism of the room.

2026-10-14 • via Nuitee
S
Sean • solo_traveller • gb
5
2026-10-14 • via Nuitee
L
Laura • solo_traveller • gb
10
2026-10-13 • via Nuitee
C
Christopher • solo_traveller • gb
8
Just a pleasant stay
Pros:

The hotel was clean and had a good atmosphere, friendly staff

Cons:

Nothing not to like

2026-10-12 • via Nuitee
L
Liam • solo_traveller • gb
5
2026-10-12 • via Nuitee
M
Matthew • couple • gb
8
Really nice clean well maintained hotel
Pros:

I read reviews it was dated but they had recently been refurbished was a pleasant surprise

Cons:

They had a few functions going on party’s etc and they were a bit noisy but it didn’t go on late

2026-10-11 • via Nuitee
L
Laura • couple • gb
8
Relaxing, easy and enjoyable
Pros:

The staff were brilliant, the facilities are excellent.

Cons:

The bed in standard room was quite small but the room was a great size bathroom lovely.

Only other comment would be that the rooms can be confusing to find so more signage would be helpful.

2026-10-11 • via Nuitee
D
David • solo_traveller • gb
1
Disappointed
Pros:

Central location

Cons:

Tired and smelly hotel, noisy at night. Tv turned itself on at 1am and fire alarm went off at 5. Staff are not welcoming

2026-10-08 • via Nuitee
V
Vicky • couple • gb
8
Lovely stay id recommend the hotel.
Pros:

Very clean, lovely restaurant and staff.

Cons:

They put me in the wrong room which meant messing around at late check in. Wasnt ideal.

2026-10-08 • via Nuitee
B
Beverley • solo_traveller • gb
7
2026-09-17 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-09-15 • via Nuitee
C
Clive • couple • gb
7
Could have been better with some adjustments
Pros:

Nice bathroom

Cons:

Beds uncomfortable
Poor signage to wayfind to room
Poor offer of teas and coffee in room.
Could have done with a biscuit or cookie.
Complicated television operation. Had to call a member of staff to get the TV back on the Internet
Noise at night. People emptying bins and loud talking

2026-09-14 • via Nuitee
K
Kevin • solo_traveller • gb
10
Pros:

Very good just been redecorated

Cons:

No breakfast with room extra payment

2026-09-14 • via Nuitee
M
Matshort • solo_traveller • gb
6
2026-09-13 • via Nuitee
G
Goodall • couple • gb
7
2026-09-13 • via Nuitee