The Regency Hotel

Hotels
6.3 (2911 reviews)
Stratford Road, Shirley , Solihull , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location (near motorway)
Good food and pleasant bar
Some clean rooms and comfortable pillows
Helpful responses from staff (fans, room moves)
Cons:
No or poor air conditioning (rooms very hot)
Noise from beer garden/other guests and poor sleep
TVs/channels not working and intermittent wifi/phone issues
Cleanliness problems in some rooms (hair, dirty shower, flies)
Missing basic amenities (soap, coffee/tea), poor breakfast

Categories

Cleanliness
5
Mixed reports: several guests noted clean rooms, but multiple reviews reported dirty showers, hair in shower, used toilet roll in a room and flies—overall below average cleanliness.
Service
9
Consistently praised staff described as friendly, helpful and accommodating across many reviews (helped with fans, moved rooms when requested), though isolated lapses (fire-alarm confusion) occurred; overall service is a strong positive.
Location
8.5
Frequently noted as conveniently located (just off the motorway, close to destination) and with a good bar area; occasional downside when rooms faced a beer garden causing noise, but location is generally a strength.
Room Quality
4.8
Multiple issues reported: rooms overheating in sun with no AC, uncomfortable beds, blinds ineffective, TV failures and long walks to some rooms—room comfort and reliability are noticeably weak.
Amenities
3.8
Significant amenity shortfalls cited: lack of air conditioning, broken or missing TVs, no wifi in some rooms, no in-room phone, missing soap/coffee/tea—amenities are poor overall.
Value for Money
5
Mixed: some guests found the price acceptable for convenience, but several described the stay as a 'waste of money' or 'expensive considering' the issues, so perceived value is below the target overall rating.
Food and Beverage
8
Several positive comments about the food and bar (good food, lovely bar, able to watch events in bar); isolated negative note about poor breakfast, but F&B is generally a positive aspect.
Overall Experience
6.3
Mixed overall: friendly staff and good location/F&B balance against noisy nights, amenity failures and cleanliness/room problems; average experience aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:32

Property Description

Luxurious History:
Formerly an exclusive gentleman's club, The Regency Hotel Solihull exudes elegance and charm, offering a unique stay with a touch of sophistication.

Leisure and Business Facilities:
Indulge in the excellent leisure facilities at the hotel, from the inviting indoor pool to the fully-equipped gym. For business travelers, take advantage of the flexible meeting rooms suitable for various events, making it ideal for both work and play.

Convenient Location:
Situated just off J4 of the M42 and close to Warwick, Stratford upon Avon, and the NEC, The Regency Hotel Solihull offers a prime location for exploring the heart of England. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

6.3
Based on 2911 reviews
Cleanliness: 5
Service: 9
Location: 8.5
Room Quality: 4.8
Amenities: 3.8
Value for Money: 5
Food and Beverage: 8
Overall Experience: 6.3
E
Emma • extended_group • gb
3
Music was too loud - ruined our stay.
Pros:

Location was good, it looked amazing from outside. The inside was beautiful and they clearly had just had a renovation.

Cons:

The music in courtyard was playing until 12.30am. We made a complaint in the morning, the staff member on reception said we should of called down and they would of turned it down- surely this is not the right practice.
They stated there was a protocol for what time it can come on in the morning but they dont have any protocol for how late into evening it can play.
We also went when it was a heatwave- however no air con and no fan provided so windows had to remain open- this added to the noise levels.
Made a complaint via booking.com and the hotel did not respond at all.

2026-08-15 • via Nuitee
Z
Zdulska • couple • gb
10
2026-08-11 • via Nuitee
J
jan • couple • gb
10
A lovely overnight stay
Pros:

It was a nice clean hotel. The staff were friendly.

Cons:

N/a

2026-08-06 • via Nuitee
A
Andrew • couple • gb
6
Pros:

Position, Friendly Staff

Cons:

No Air conditioning, Breakfast was poor

2026-08-03 • via Nuitee
M
Mortlock • solo_traveller • gb
10
Pros:

The staff where helpful

Cons:

The long trek to my room

2026-08-02 • via Nuitee
P
pauline • solo_traveller • gb
8
Nice hotel,just off the motorway, good value for money.
Pros:

Good location, just off motorway. Nice clean hotel.

Cons:

The restaurant is quite dark ,not very inviting.
We were getting ready to go out and the fire alarm went off .We walked out ,downstairs to the fire escape which lead to the kitchen. We walked over broken paving slabs. To meet a member of staff, she had no idea of the alarm going off or where to send us ( there were now 5 people) I walked into the kitchen and explained to the chef. (He was horrified we were in the kitchen. ).Explained all of this to reception on the way out ,they said they would be in touch.? They haven't.

2026-07-23 • via Nuitee
N
Neil • solo_traveller • gb
8
2026-07-22 • via Nuitee
H
Harry • couple • gb
10
2026-07-22 • via Nuitee
K
Kyzer • solo_traveller • gb
1
Worse experience ever!!
Pros:

It was fairly clean!

Cons:

I was kept awake all night wth a malfunctioning smoke alarm- it was going off every hour. There was no phone in bedroom incase of emergency- there was no wifi and also tv not working- it was the worse stay imaginable!!

2026-07-21 • via Nuitee
P
Philip • couple • gb
2
Nice hotel and staff but lacking in the small details
Pros:

Nice location and clean room

Cons:

Staff couldn’t find my room at first after walking around the hotel for 10 mins. Then when finally got to room the tv wouldn’t work. Got fixed but went back off after 30 mins. Only one towel in bathroom. So from arrival to till time to relax took about a hour

2026-07-20 • via Nuitee
S
Sarah • family_with_children • gb
2
No thanks
Pros:

Not much

Cons:

Flies in my room as it was located at the back off the hotel right above the bins
No air con
No coffee or tea
Hair in shower

2026-07-17 • via Nuitee
F
Fryer • solo_traveller • gb
8
2026-07-16 • via Nuitee
R
Ross • solo_traveller • gb
7
Most enjoyable
Pros:

Very helpful staff, good food,excellent shower in particular!

Cons:

TV channels unobtainable, no soap in the shower

2026-07-15 • via Nuitee
D
David • solo_traveller • gb
4
2026-07-15 • via Nuitee
K
Kim • solo_traveller • au
4
Pros:

The staff were very accommodating

Cons:

I had a room with the sun on it most of the afternoon. It was like an oven and I felt quite unwell. Luckily a staff member brought me a fan, but still very uncomfortable.

2026-07-14 • via Nuitee
E
Esme • couple • gb
1
Waste of money
Pros:

The pillows where comfy and was convenient for me as I had just had a surgery and this hotel was less than 5 min away

Cons:

I didn’t like how the first room we was in was right next to a beer garden which was very loud,I had just had an operation a few hours prior to coming to this hotel so as you can understand I needed to rest,there was no ac or fans so we had to have the window open it got to the point where we had to change room,we rang reception and made them aware that I had just had an operation a few hours prior to going to the hotel.They then moved us to a different room which the shower was dirty was used toilet roll and also till 12:30 there was music blasting out with flashing lights,after that party had finished people where very loud still with kids running around and kicking footballs at walls(reception moved us to the other side which also had a beer garden)we had to have our windows open as it was way too hot still I was very disappointed with the whole experience I had around 3 hours of sleep,as you are probably aware after a surgery you need to rest.I want to request a full refund as I do believe this is reasonable

2026-07-12 • via Nuitee
P
Peter • solo_traveller • gb
5
Regency Hotel
Pros:

England beat Norway in the World Cup and were able to watch it in the bar.

Cons:

No air-conditioning made the room very hot and uncomfortable.
No channels on TV (not the only one either)
Expensive considering the above

2026-07-12 • via Nuitee
H
Hoard • solo_traveller • gb
10
2026-07-12 • via Nuitee
H
Hayley • solo_traveller • gb
3
Pros:

The staff

Cons:

The noise!! Never had a worse night sleep in a hotel

2026-07-10 • via Nuitee
W
William • solo_traveller • gb
9
2026-07-09 • via Nuitee