Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent food
Cons:
Poor customer service
Maintenance issues

Categories

Cleanliness
8.14
There were multiple issues reported regarding maintenance and functionality, including no hot water and non-working fireplaces.
Service
8.61
While the staff was mentioned to be friendly, there were significant issues with management's responsiveness and overall service quality.
Location
9.65
The location near Lake Louise and easy access to skiing was repeatedly praised.
Room Quality
9.1
Rooms were described as cozy and comfortable, although some complaints about size were noted.
Amenities
9.13
The pool, hot tub, and spa amenities received positive remarks, although some issues with service availability were noted.
Value for Money
8.59
General satisfaction was expressed, but issues with service may impact perceived value.
Food and Beverage
9.64
The dining experience was frequently highlighted as fantastic and out of this world.
Overall Experience
9.11
Guests enjoyed the ambiance and specific staff interactions, but multiple service issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:05

Property Description

Luxurious Accommodations
Indulge in a stay at Post Hotel & Spa, where each room is elegantly furnished with a wardrobe, safety deposit box, and some even boasting a private balcony. Enjoy the comfort of free toiletries and premium bed linen in every guest room.

Top-Notch Amenities
Relax and unwind with access to our fitness centre, indoor pool, and hot tub. Take advantage of our 24-hour front desk, shuttle service, room service, and complimentary WiFi throughout the property.

Prime Location for Outdoor Activities
Located in the picturesque Lake Louise, guests can immerse themselves in nature with hiking, skiing, and cycling opportunities. Make the most of your stay at Post Hotel & Spa by exploring the stunning surroundings and engaging in thrilling outdoor adventures.

Book now for an unforgettable experience at Post Hotel & Spa!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

9
Based on 475 reviews
Cleanliness: 8.14
Service: 8.61
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.64
Overall Experience: 9.11
J
Jenni • couple • au
5
2026-03-13 • via Nuitee
A
Amber • couple • us
9
2026-03-13 • via Nuitee
J
Jean-Francois • extended_group • us
7
Beautiful hotel but service not in line with price point
Pros:

Beautiful hotel with all the comfort one would expect from such a place. Nice rooms with fire places! Great swimming pool. Excellent breakfast.

Cons:

The service did not match the price point. Despite booking for three guests, our room had only one bed. When we called to raise the issue at 9pm, we were told it was too late to address and to wait until the next morning, leaving one of us to sleep on the floor that night.
The following morning, we discovered the water in our room had stopped working entirely. After some time without a resolution, we were finally moved to another room, which was spacious and lovely.
While the hotel itself is genuinely nice, I was disappointed that no proactive gesture was made — neither a prompt fix on the first night nor any acknowledgment on the bill. I raised the issue again when responding to their feedback email. Having heard nothing back since, it is fair to make this concern public.
In short, a great property let down by service that falls short of what the price and reputation would lead you to expect.

2026-03-12 • via Nuitee
J
Juliet • couple • ca
9
Pros:

It's super close to Lake Louise and has free private shuttle to and from the ski hills everyday. The staff are really friendly and lively.

Cons:

I wish the hot tub could be outside. I also have not seen a hotel that uses a physical key for their rooms in a very long time...

2026-03-12 • via Nuitee
L
Leslie • family_with_children • us
10
2026-03-07 • via Nuitee
S
Steven Morrical • solo_traveller • ca
10
2026-03-05 • via Nuitee
C
Chloe • extended_group • us
8
Wonderful boutique hotel with great amenities, good food and a pleasant stay. Good for winter and summer vacations
Pros:

The restaurant have a great variety of food and the little additions to the experience made it wonderful such as the 3-5:00 pm afternoon tea and coffee. The hot towel upon arrival to the hotel was also refreshing. The room was comfortable and beds were very nice…coming from someone who really is a stickler on hotel beds

Cons:

Upon arrival to the hotel we had the reception double charge us. I had already prepaid for the hotel on booking.com but when I got to the hotel they had charged us again for the full amount. It was not a small amount and the charge did not drop off for the entirety of the vacation. We didn’t let it ruin our trip but it definitely was a shock when we saw that double charge.

2026-02-28 • via Nuitee
V
VincentG349 • NONE • Canmore, Kananaskis Country, Alberta
6
I miss the Post of old!
Pros:

Not the same Relais & Chateau experience we were accustomed to. Mix up in rooms and billing errors. Bed was not comfortable.

2026-02-21 • via Tripadvisor
C
caseya806 • NONE
2
Dining Experience Ruined the Stay
Pros:

Unfortunately, our recent stay fell well below expectations. While the property itself is unique, the dining experience significantly detracted from our visit and ultimately overshadowed everything else. Service was disorganized and inattentive, and the overall experience did not reflect the standard one would expect at this price point. Given how central dining is to the stay, this was a major disappointment and not something we would overlook or repeat.

2026-02-18 • via Tripadvisor
X
xx491 • NONE
4
Just like any other hotel now !
Pros:

New Corporation , lots of corners cut and it shows ALOT . Not the same as it once was . Sad to see such a Iconic Hotel as this deteriorate so much. I ll leave it at that.

2026-02-17 • via Tripadvisor
7
729teda • Couples • Seattle, Washington
10
I'd never get tired of a day at the Post Hotel
Pros:

The day starts with a white tablecloth Austrian breakfast, then a 3-minute shuttle to the slopes, call from the hill to say you'll be down in 5, and the shuttle appears, whisks us back to the hot tub, fireplace in the room, and an elegant dinner with fine wine. Head on the pillow. Repeat.

2026-02-15 • via Tripadvisor
B
bonnm2026 • Business
4
OVER RATED AND OVER PRICED
Pros:

poor customer service, front desk
very rigid in food service
astronomical prices for food
location is amazing
food availability very rigid other than expensive room service
no outdoor hot tub
gym IS ADEQUATE
MUCH NICER HOTELS IN BANFF WITH GREAT CUSTOMER SERIVCE

2026-02-06 • via Tripadvisor
W
WesleyW757 • NONE
10
Excellent place to stay, albeit a bit pricey.
Pros:

Charming rustic ski lodge experience, great food, and easy access to ski basin in a 4 star property. Love the working fireplaces in some rooms. Unfortunately you need to be sure to make reservations in the hotel dining room for weekends (prime nights) well in advance.

2026-02-04 • via Tripadvisor
1
1987jwh • NONE • Vancouver, British Columbia
4
Nice place, but some aspects of service not great
Pros:

The Post is a nice hotel in many ways. The staff is welcoming, the pool, steam and exercise rooms are pleasant. The setting is gorgeous.
But we had an issue with a chirping smoke detector in the middle of the night. It made for an unsatisfactory night and was not addressed beyond an apology. We were very unhappy with the result.

2026-02-01 • via Tripadvisor
M
mariedQ4558GY • Couples
6
Dress code should be maintained.
Pros:

The Post is a wonderful member of the Relais & Chateaux group and we enjoy the experience on each visit. However, it is disappointing that the fine dining experience at the Post restaurant is diminished by the dress code that indicates jackets and business level attire is preferred, but still allows diners wearing blue jeans and sweatshirts to be seated. There is an onsite pub available for that approach. It takes away from the experience and enjoyment of dressing up.

2026-02-01 • via Tripadvisor
S
susannac542 • NONE • Washington
6
Pretentious but convenient for skiing
Pros:

Good location for skiing with a 10 minute shuttle ride to the slopes. King room was small with a giant fireplace taking too much space. Not enough room to store ski gear, clothing and bags. Bathroom not updated. Staff is attentive, friendly and helpful. Dining options limited to a pretentious restaurant and a rowdy pub, both overpriced. Breakfast in the restaurant had an overpriced buffet or horrible a la carte options with slow service. The hotel has a beautiful and elegant setting. Rooms were clean.

2026-01-31 • via Tripadvisor
C
Chaney • solo_traveller • gb
10
2026-01-31 • via Nuitee
G
gillian • couple • gb
10
2026-01-27 • via Nuitee
S
Stephen • couple • ca
9
An old mountain luxury escape.
Pros:

The location, the food and the service.

Cons:

They put us in a room with a Generator outdoor our balcony which was not great.

2026-01-24 • via Nuitee
S
Salvatore • family_with_children • us
8
2026-01-22 • via Nuitee