Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent food
Cons:
Poor customer service
Maintenance issues

Categories

Cleanliness
8.14
There were multiple issues reported regarding maintenance and functionality, including no hot water and non-working fireplaces.
Service
8.61
While the staff was mentioned to be friendly, there were significant issues with management's responsiveness and overall service quality.
Location
9.65
The location near Lake Louise and easy access to skiing was repeatedly praised.
Room Quality
9.1
Rooms were described as cozy and comfortable, although some complaints about size were noted.
Amenities
9.13
The pool, hot tub, and spa amenities received positive remarks, although some issues with service availability were noted.
Value for Money
8.59
General satisfaction was expressed, but issues with service may impact perceived value.
Food and Beverage
9.64
The dining experience was frequently highlighted as fantastic and out of this world.
Overall Experience
9.11
Guests enjoyed the ambiance and specific staff interactions, but multiple service issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:05

Property Description

Luxurious Accommodations
Indulge in a stay at Post Hotel & Spa, where each room is elegantly furnished with a wardrobe, safety deposit box, and some even boasting a private balcony. Enjoy the comfort of free toiletries and premium bed linen in every guest room.

Top-Notch Amenities
Relax and unwind with access to our fitness centre, indoor pool, and hot tub. Take advantage of our 24-hour front desk, shuttle service, room service, and complimentary WiFi throughout the property.

Prime Location for Outdoor Activities
Located in the picturesque Lake Louise, guests can immerse themselves in nature with hiking, skiing, and cycling opportunities. Make the most of your stay at Post Hotel & Spa by exploring the stunning surroundings and engaging in thrilling outdoor adventures.

Book now for an unforgettable experience at Post Hotel & Spa!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

9
Based on 500 reviews
Cleanliness: 8.14
Service: 8.61
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.64
Overall Experience: 9.11
M
Mark • solo_traveller • gb
9
2026-04-24 • via Nuitee
J
Jade de Vries • solo_traveller • nl
7
Pros:

Centrale locatie, dicht bij de pistes en het meer, fijne winkels in de buurt, klassieke kamer, prettig zwembad.

Cons:

We hadden een kamer met uitzicht verwacht. De eerste kamer die werd aangeboden keek uit op de parkeerplaats, een aggregaat en boiler. Daarom hebben we een andere kamer gevraagd. Maar er waren geen andere opties in dezelfde prijsklasse, dus we voelden ons gedwongen een upgrade te kopen. De andere kamer (kleiner) keek uit op de tuin. In totaal was de ervaring versus de prijs erg uit verhouding.

2026-04-22 • via Nuitee
R
rhondal101 • NONE
10
Magical Locations in Mountains of Alberta!
Pros:

Our stay was absolutely wonderful. Traveling with two toddlers can be difficult, but the environment, the pool, and the Outpost Pub were incredibly accommodating to our family's needs. We were so impressed by the attention to detail—having water, snacks, coffee, tea, and food consistently available made our stay much easier. The pool was a highlight; our kids felt safe and had a total blast. Thank you for making our family getaway so seamless!

2026-04-10 • via Tripadvisor
C
Christian • solo_traveller • de
6
Pros:

ETWAS IN DIE TAGE GEKOMMEN ABER GEMÜTLICH UND RUSTIKAL

Cons:

SERVICEPERSONAL BENÖTIGT EWIG, EGAL OB AN DER BAR ODER BEIM ESSEN

2026-04-08 • via Nuitee
L
Lucy • extended_group • gb
9
Pros:

As it was Easter they gave the children some Easter chocolate and gifts which was a lovely gesture.

2026-04-06 • via Nuitee
J
Jessica • couple • us
10
2026-03-28 • via Nuitee
C
Carol • couple • gb
9
A lovely 1 night stay with the added advantage of the shuttle bus to Lake Louise
Pros:

Friendly, helpful staff, who made you feel very welcome.

2026-03-22 • via Nuitee
M
Mary • family_with_children • ca
10
An exceptional time at the Post Hotel and Spa!
Pros:

The hotel was cozy with a wonderful restaurant. Shuttle service to Lake Louise and ski resort was exceptional. Pool and hot tubs were clean and quiet. My husband enjoyed a therapeutic and relaxing massage at the spa which he rated highly.

Cons:

Only one very small issue in that the jets were not working in our room’s bathtub.

2026-03-21 • via Nuitee
L
Lesley • solo_traveller • gb
10
2026-03-18 • via Nuitee
D
davidvH6958OT • NONE • Roswell, Georgia
8
Great Stay at the Post and Epic pow to boot!
Pros:

Nice Hotel with great location and staff. Super convenient to Ski Lake Louise
Food was really solid although limited and the rooms are super clean. Make sure you are at the pick up shuttle for ski 15 min before pick up as some guests show up right at pick up and cause a scene.

2026-03-17 • via Tripadvisor
A
Amber • couple • us
9
2026-03-13 • via Nuitee
J
Jenni • couple • au
5
2026-03-13 • via Nuitee
J
Jean-Francois • extended_group • us
7
Beautiful hotel but service not in line with price point
Pros:

Beautiful hotel with all the comfort one would expect from such a place. Nice rooms with fire places! Great swimming pool. Excellent breakfast.

Cons:

The service did not match the price point. Despite booking for three guests, our room had only one bed. When we called to raise the issue at 9pm, we were told it was too late to address and to wait until the next morning, leaving one of us to sleep on the floor that night.
The following morning, we discovered the water in our room had stopped working entirely. After some time without a resolution, we were finally moved to another room, which was spacious and lovely.
While the hotel itself is genuinely nice, I was disappointed that no proactive gesture was made — neither a prompt fix on the first night nor any acknowledgment on the bill. I raised the issue again when responding to their feedback email. Having heard nothing back since, it is fair to make this concern public.
In short, a great property let down by service that falls short of what the price and reputation would lead you to expect.

2026-03-12 • via Nuitee
J
Juliet • couple • ca
9
Pros:

It's super close to Lake Louise and has free private shuttle to and from the ski hills everyday. The staff are really friendly and lively.

Cons:

I wish the hot tub could be outside. I also have not seen a hotel that uses a physical key for their rooms in a very long time...

2026-03-12 • via Nuitee
B
bobwH6925XX • Couples
8
Great, but parents don’t how to control their loud kids
Pros:

Wonderful, gracias staff. Nice accommodations and timely pick off and drop off from the hotel to the ski area. Too many kids in the hallway using loud voices. Parents are just oblivious.

2026-03-11 • via Tripadvisor
S
SashaC73 • Friends getaway • Calgary, Alberta
8
LOVED our stay!
Pros:

What a fabulous weekend at The Post! Would've given 5/5 but our Saturday am buffet was disappointing (low quantity of food) and we were unable to wait to refresh as we were catching the shuttle to ski. The shuttle was such a bonus and made our stay extra easy to get onto the slopes. When you get back to the lodge, enjoy the wonderful selection of teas, hot tub or just relax in the lounge. So amazing and will be coming back. Thank you for all the little details, making our stay so enjoyable!

2026-03-09 • via Tripadvisor
S
simonn980 • NONE
10
A lovely stay in a well run hotel with excellent dining onsite
Pros:

Gorgeous hotel in a lovely setting. Extremely good restaurant, with an exceptional wine cellar and very knowledgeable sommelier. Lovely staff throughout the property. Very convenient for the skiing at Lake Louise. we chose to drive ourselves each day but there is an efficient and regular shuttle service provided. We booked a midweek package, to include breakfast (excellent) and ski passes; overall good value for money

2026-03-09 • via Tripadvisor
C
clobb • NONE • Marietta, Georgia
10
Magical Winter Stay
Pros:

Post Hotel is a magical property with fabulous helpful staff. This is our second visit, the first in the winter. It's an easy drive from Banff. Once you get there, an easy shuttle to Lake Louise Ski area, a 30 min drive to Banff Sunshine Ski area or Johnston Canyon for a beautiful hike (be sure to rent ice cleats). It's a smaller property, low crowds, with a lovely afternoon tea service in the lobby. There's a few shops walking distance across the bridge. Dining in the area is limited and something to consider for a multi-day stay. We drove to Emerald Lake Lodge and the Fairmont for some diversity from the on property options.

2026-03-08 • via Tripadvisor
L
Leslie • family_with_children • us
10
2026-03-07 • via Nuitee
S
Steven Morrical • solo_traveller • ca
10
2026-03-05 • via Nuitee