The Westin Excelsior, Rome

Hotels
Westin
8.2 (369 reviews)
Via Vittorio Veneto 125 , Rome , it

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High prices
Some maintenance issues
Lack of modern amenities

Categories

Cleanliness
7.66
Cleanliness praised but noted some issues with room maintenance.
Service
9.13
The staff was exceptionally friendly and provided excellent customer service.
Location
9.17
Hotel is centrally located near attractions.
Room Quality
8.12
Rooms are large and comfortable but might be a bit dated.
Amenities
7.65
Some modern amenities like USB charging are lacking.
Value for Money
7.11
Some guests feel the prices are high for the experience.
Food and Beverage
8.16
Breakfast buffet had a wide selection but lacking in fresh juice options.
Overall Experience
8.63
Overall had a lovely stay, enjoyed the ambiance and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:27

Property Description

Luxurious Decor and Elegant Rooms
Experience the opulence of The Westin Excelsior, Rome with its luxurious decor featuring antique furniture and crystal chandeliers. The elegant rooms, adorned with refined furniture and custom fabrics, offer a flat-screen TV with satellite and pay-per-view channels, some overlooking the charming Via Veneto. Indulge in the marble bathrooms complete with plush bathrobes and slippers for a truly lavish stay.

Wellness Centre and Dining Experience
Unwind at the 300 m² wellness centre boasting a hot tub, gym, and indoor swimming pool, perfect for relaxation and rejuvenation. Treat your taste buds to Mediterranean cuisine at the chic Doney Restaurant or enjoy drinks and snacks at the stylish lounge bars, all within the hotel's elegant premises.

Prime Location and Nearby Attractions
Situated in the fashionable Via Veneto, just 500 metres from Spagna Metro Station, The Westin Excelsior is a mere 5-minute walk from Villa Borghese and Piazza Barberini. With easy access to Rome's main attractions via public transport, immerse yourself in the vibrant culture and beauty of the city.

Book now for an unforgettable stay at The Westin Excelsior, Rome.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FCO

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 1 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 98 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 369 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 7.65
Value for Money: 7.11
Food and Beverage: 8.16
Overall Experience: 8.63
R
Radosław family_with_children pl
8
Pros:

Very friendly and helpful staff. Receptionist found available room for checking-in despite early hour.
Great breakfast
Beautiful lobby.

Cons:

The hotel needs renovation. Rooms are bit worn out and poorly equipped, according to current standards. No minibar, no possibility of making tea or coffee in the room.
However I have knew about these shortcomings but I wanted to stay at the iconic legendary hotel.

2026-04-06 via Nuitee
V
vanda family_with_children ch
7
Way too expensive for mediocre chain stay…
Pros:

Wonderful staff and lovely location.

Cons:

Prety run-down and not well maintained.

2026-04-05 via Nuitee
D
Dr.+khalid family_with_children sa
9
Pros:

Locations

2026-03-27 via Nuitee
F
Francesco couple it
2
2026-03-24 via Nuitee
A
Alessia couple it
10
2026-03-22 via Nuitee
V
ViaggiareOLE Family
4
This was, by far, our worst experience in a 5-star hotel.
Pros:

We stayed for 3 nights at this hotel as Titanium members, and we were honestly shocked by the poor condition of the room and the level of service.

This was, by far, our worst experience in a 5-star hotel.

The room was completely run-down: there was leakage in the bathroom, old furniture, a bedside lamp not working, outdated plugs, and a very old TV that didn’t work. There were basically no amenities, and the room was dusty.

Service was just as disappointing. One day, housekeeping completely forgot to service our room, and we had to call twice before anything was done.

It’s honestly hard to understand how this hotel can be classified as a 5-star property.

2026-03-17 via Tripadvisor
R
RUTH couple gb
10
We had a wonderful stay in a super hotel in a beautiful city. Will be back :)
Pros:

Very grand hotel, in good location. Excellent choice at breakfast. Staff very friendly. Room clean and bed super comfy.

Cons:

Typically British, a tea tray in room would have been the icing on the cake, although there was a coffee/tea machine in the lobby for guests to grab a drink :)

2026-03-16 via Nuitee
H
H3007SWgregoryh Couples Houston, Texas
10
Excellent!
Pros:

Excellent hotel and service level.

Perfect location to reach all the monuments and the subway.
We'll be back soon

2026-03-03 via Tripadvisor
M
Marcjanna couple pl
6
Nierówne traktowanie gości jedni
Pros:

Położenie

Cons:

B drogie śniadania droższe niż oferta 45 eur plus VAT Cena absolutnie wysoka

2026-03-03 via Nuitee
M
Marcjanna couple pl
6
Mimo uwag które wyszczególniłam pobyt udany
Pros:

Położenie

Cons:

Cena śniadania absurdalnie wysoka !!!!
Nierówne traktowanie klientów niektórzy np dostali powitalną butelkę winąc my nie
Taksówką zamówiona przez hotel prawie dwukrotnie wyższa cena niż przez aplikację W łazience brak podstawowych rzeczy do pielęgnacji które są zazwyczaj dostarczane Basen i sauna zamykane wczesnym wieczorem Brak szczotki do ubrań i przyborów do mycia butów Balkon zamknięty

2026-03-03 via Nuitee
T
thani couple ae
9
2026-01-27 via Nuitee
P
Patricia couple us
9
Magnificent Roman Experience at the Excelsior
Pros:

I didnt have the breakfast included, we chose not to, and it was good since we had early morning tours. On the first night we also dined in the hotel and the food was marvelous. The hotel was a little empty, but it was January, after the Jubilee and Harry's bar on the corner was closed until January 19th, so I am sure the activity picked up after we left.

Cons:

There was nothing I didnt like. The staff were marvelous and the room was beautiful.

2026-01-22 via Nuitee
L
Lisa family_with_children us
10
2026-01-18 via Nuitee
Ángel couple fr
10
Pros:

El servicio del personal

Cons:

La calefacción del baño no funcionaba.

2026-01-17 via Nuitee
C
Culture56071910259 Couples Nutley, New Jersey
8
The Grande Dame of Rome hotels.
Pros:

Beautiful, old world hotel on the Via Veneto, centrally located. In the 1960s and 70s, this is where the so-called jet set stayed. Our room was huge, very clean, nicely furnished. One complaint: we were on an upper floor (5th?) and the air conditioning wasn't working well. Room was warm and stuffy, so we kept the window open, which let in noise from the Veneto below. Thankfully, it was mid-October. Good restaurant for lunch/dinner on street level.

2026-01-16 via Tripadvisor
G
GoPlaces02236844794 Family
8
The Westin Excelsior Rome is an elegant, classic hotel that captures the timeless charm of old Rome. From the moment you
Pros:

The Westin Excelsior Rome is an elegant, classic hotel that captures the timeless charm of old Rome. From the moment you step into the lobby, it feels like traveling back to a more glamorous era. The hotel has a rich history, having served as a backdrop for numerous films and hosting many stars and celebrities over the years.
The staff are exceptionally friendly, welcoming, and attentive, providing outstanding customer service throughout the stay. The rooms are spacious, clean, and decorated in warm, traditional colors with classic wallpaper. While some furnishings feel slightly dated, the comfort more than makes up for it. The beds and pillows are extremely comfortable, and the bathrooms are large and well-appointed.

2026-01-15 via Tripadvisor
M
Mohammed couple sa
8
Pros:

The staff specially Mario from the room services and the location

Cons:

The furniture is a bit old

2026-01-11 via Nuitee
V
Volodymyr couple ua
8
2026-01-06 via Nuitee
J
Jorge family_with_children es
9
2026-01-06 via Nuitee
C
canchitao Family
10
Amazing welcome
Pros:

Coming back to the Westin Excelsior Rome feels like coming home.
After a long journey, being welcomed so warmly by a team that truly remembers you means everything.
This hotel is beautiful spotless, perfectly located on via Veneto, and the service is exceptional.
The rooms are clean feels safe and comfortable thank you to all the staff for a warm welcome.
This is our home away from home for the next 14 days in Rome.
So special.

2026-01-03 via Tripadvisor