The Westin Palo Alto

Hotels
•
Westin
8.7 (273 reviews)
675 El Camino Real , Palo Alto , us
+1 650-321-4422

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Cons:
Rude service
Noisy environment
Elevator issues

Categories

Cleanliness
10
The room and bathroom were clean, contributing positively to the overall experience.
Service
7.1
Staff unhelpful and rude experiences highlight significant concerns with service quality.
Location
10
Convenient location near Stanford and shopping enhances the overall stay.
Room Quality
9.1
Rooms were nice, but noise from outside detracted from the overall quality.
Amenities
8.1
Elevator issues and related problems with amenities indicate need for improvement.
Value for Money
8.1
Some guests felt the value was lacking due to service and cleanliness concerns.
Food and Beverage
8.1
Breakfast options limited and not meeting guest expectations.
Overall Experience
9.1
The stay was pleasant overall, but significant issues with service and amenities impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:39

Property Description

Luxurious Accommodations
The Westin Palo Alto, located next to Stanford University, offers elegant rooms with modern amenities like flat-screen TVs, plush bathrobes, and premium toiletries.

Gourmet Dining
Indulge in California cuisine at Restaurant Soleil or sip on specialty cocktails at the Luna Lounge, known for its extensive wine list and vibrant atmosphere.

Relaxation and Recreation
Guests can unwind at the outdoor heated pool or explore the landscaped courtyards. For fitness enthusiasts, there is a state-of-the-art fitness center.

Experience the epitome of luxury and convenience at The Westin Palo Alto. Book now for an unforgettable stay.

Important information:

Public areas of the hotel will be renovated from 15 November 2019 - 31 May 2020. Work noise is possible. The improvements will be taking place Monday - Friday.

The valid credit card used to make the reservation will be required at the time of check in, and photo identification must match that card.

Wi-Fi access and parking are both available for an additional fee. Please see property policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.7
Based on 273 reviews
Cleanliness: 10
Service: 7.1
Location: 10
Room Quality: 9.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 9.1
E
Edward R • couple • us
9
Pleasant, comfortable, reasobably priced, convienient location, cordial staff.
Pros:

All went well.

Cons:

All was great.

2026-07-23 • via Nuitee
O
Olessya • family_with_children • us
10
2026-07-21 • via Nuitee
E
Etelvina • solo_traveller • us
10
2026-07-07 • via Nuitee
• solo_traveller • us
8
2026-07-05 • via Nuitee
B
Bev • couple • za
9
Such friendly staff, incredibly comfortable bed, great location.
Pros:

Loved the location - close to Stanford and to downtown.

Cons:

Nothing .

2026-06-22 • via Nuitee
A
Ali • couple • tr
7
2026-06-21 • via Nuitee
T
Timbakianakis • extended_group • us
9
Everythings was as perfect as you expect for the price.
Pros:

Everything was really clean. The staff was the best, especially Caesar!
One of the best experiences in a Westin.
Breakfast was one of the best as well.

Cons:

The ice machine was broken....that was it.
Nothing else was wrong or bad.

2026-06-12 • via Nuitee
E
Egill • couple • is
9
2026-05-31 • via Nuitee
M
Ma Ruth • couple • us
9
Pros:

It was just walking distance to the concert venue.

Cons:

None

2026-05-25 • via Nuitee
M
Mark • couple • au
8
Pros:

Proximity to Stanford Medical centre

Cons:

Small restaurant/ Bar

2026-05-24 • via Nuitee
S
sari • extended_group • us
1
Surprisingly disappointed.
Cons:

The room I booked was given away even though I called the property several weeks ahead of time, as well as nine in the morning the day of of arrival and then again when we arrived at 11 am and the room was not ready. We informed the staff at that time that we would be returning late, but when we returned, we found out our room had been given away. Extremely disappointing, although the manager was polite and apologetic and said he would arrange a refund….still waiting for word on that.

2026-05-22 • via Nuitee
A
Alexandra • couple • us
7
2026-05-21 • via Nuitee
J
John • solo_traveller • us
10
2026-05-21 • via Nuitee
B
Brian • family_with_children • us
7
Pros:

The food offer was limited.

2026-05-11 • via Nuitee
M
Madeleine • couple • us
10
2026-05-04 • via Nuitee
M
MaryLynn • solo_traveller • us
9
2026-05-03 • via Nuitee
S
Soeyeon • couple • ca
9
2026-04-28 • via Nuitee
E
Evelyn • couple • se
10
2026-04-19 • via Nuitee
A
Amanda • couple • us
10
I would definitely come back here again. The room was beautiful and clean.
Pros:

Hotel was super clean organized and day/swing shift staff was very friendly. Made it very comfortable.

Cons:

I think that grave shift can be a little bit more greeting and more friendly so that way if we had questions, they could be more informative.

2026-04-13 • via Nuitee
S
Susanne • couple • dk
9
2026-04-11 • via Nuitee