The Westin Palo Alto

Hotels
•
Westin
8.7 (248 reviews)
675 El Camino Real , Palo Alto , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Cons:
Rude service
Noisy environment
Elevator issues

Categories

Cleanliness
10
The room and bathroom were clean, contributing positively to the overall experience.
Service
7.1
Staff unhelpful and rude experiences highlight significant concerns with service quality.
Location
10
Convenient location near Stanford and shopping enhances the overall stay.
Room Quality
9.1
Rooms were nice, but noise from outside detracted from the overall quality.
Amenities
8.1
Elevator issues and related problems with amenities indicate need for improvement.
Value for Money
8.1
Some guests felt the value was lacking due to service and cleanliness concerns.
Food and Beverage
8.1
Breakfast options limited and not meeting guest expectations.
Overall Experience
9.1
The stay was pleasant overall, but significant issues with service and amenities impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:39

Property Description

Luxurious Accommodations
The Westin Palo Alto, located next to Stanford University, offers elegant rooms with modern amenities like flat-screen TVs, plush bathrobes, and premium toiletries.

Gourmet Dining
Indulge in California cuisine at Restaurant Soleil or sip on specialty cocktails at the Luna Lounge, known for its extensive wine list and vibrant atmosphere.

Relaxation and Recreation
Guests can unwind at the outdoor heated pool or explore the landscaped courtyards. For fitness enthusiasts, there is a state-of-the-art fitness center.

Experience the epitome of luxury and convenience at The Westin Palo Alto. Book now for an unforgettable stay.

Important information:

Public areas of the hotel will be renovated from 15 November 2019 - 31 May 2020. Work noise is possible. The improvements will be taking place Monday - Friday.

The valid credit card used to make the reservation will be required at the time of check in, and photo identification must match that card.

Wi-Fi access and parking are both available for an additional fee. Please see property policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 17 per day.

Location

Guest Reviews

8.7
Based on 248 reviews
Cleanliness: 10
Service: 7.1
Location: 10
Room Quality: 9.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 9.1
A
Adyn • couple • us
10
2026-03-22 • via Nuitee
A
Aybanu • couple • tr
8
2026-03-08 • via Nuitee
I
Igor • couple • us
8
2026-01-31 • via Nuitee
W
Wayne • couple • us
9
Great location with welcoming staff.
Pros:

Central location across from Stanford campus and a short walk to downtown Palo Alto

Cons:

Nothing

2026-01-28 • via Nuitee
A
abdullah • couple • sa
5
2026-01-20 • via Nuitee
S
Stephanie • family_with_children • us
7
2026-01-19 • via Nuitee
B
bryan • couple • us
6
Started awful but was saved at the end.
Pros:

Room - very noisy in hallways at night
Breakfast - good
Room - clean, well kept. Took a while for air cond. to get going

Cons:

Eddie (?) at front desk forget about my special order of birthday champagne bottles for the room. He checked the notes to find out that I ordered it well in advance. I was very upset. He was very apologetic. Your office staff did a huge save by writing a personal note of apologies to my wife for ruining our entrance into your room. A special note goes a long way...most people don't need money compensation. The other two staff members at front desk (one tall/thin white youngster) (the other a short black youngster) were outstanding in service and all interactions with us. Hispanic lady at bar for breakfast time was rude.

2026-01-15 • via Nuitee
K
Knapp • family_with_children • us
10
Pros:

Would like to be contacted to let me know I have a reservation next time please

2026-01-14 • via Nuitee
M
Madeleine • solo_traveller • us
10
2026-01-07 • via Nuitee
A
Anna • family_with_children • pl
10
Pros:

Bardzo duży i czysty pokoj. Ogromna łazienka. Pomocny personel.

2026-01-05 • via Nuitee
S
Steve • extended_group • us
8
Comfortable and pleasant
Pros:

Location

Cons:

Breakfast ends too early with oatmeal option ….needs to be open until at least 10:30am

2026-01-04 • via Nuitee
D
Denise • couple • us
9
Very relaxing and comfortable. Dog liked the food bowls but made me lounge in the pet bed.
Pros:

Was hot and fresh decaf coffee. Dinner was next door and very tasty

Cons:

It was raining and our room was right next to a very long and loud dripping drain pipe. It dropped into a sloped extension to the patio.

2025-12-25 • via Nuitee
S
Sama • solo_traveller • sa
9
2025-11-27 • via Nuitee
S
Sama • solo_traveller • sa
9
2025-11-27 • via Nuitee
S
saima • couple • us
10
Pros:

It was clean, nice room and bathroom, conveniently located

Cons:

NA

2025-11-15 • via Nuitee
V
Vera • solo_traveller • br
9
2025-11-01 • via Nuitee
E
E4621NGmarkm • Family
4
Westin Palo Alto
Pros:

Unhelpful staff, elevator out of order, trash left out overnight, housekeeping unreliable. WiFi terrible. Parking garage is difficult to navigate. I regretted staying here and was surprised to see this quality in a Marriott/Westinproperty.

2025-10-22 • via Tripadvisor
P
Priyanka • couple • ae
9
2025-10-21 • via Nuitee
P
phaniefield • Friends getaway • us
6
This is NOT a Proper Westin
Pros:

We stayed here for an event at Stanford and shopping. It is convenient to both and I’m sure it’s very profitable. But it is not a proper Westin; it’s over rated and should either be rebranded or upgraded. The lobby is cold and loud, but the worst part is the bar and restaurant. A Westin needs a bar with atmosphere, comfort and class. And the supposed “restaurant “ is nothing of the sort…food is carried across the parking lot from the Sheraton nextdoor and served in a room adjacent to the bar that looks like a junior high cafeteria. Guests in rooms that open onto the courtyard, as ours did, are kept up at light with the music playing at the pool. C’mon Marriott, step it up.

2025-10-19 • via Tripadvisor
R
ronaldsF8331OT • Business • id
8
Lodge at The heart of Silicon Valley
Pros:

My stay at The Westin Palo Alto was quite comfortable. The staff were exceptionally friendly and helpful, creating a welcoming atmosphere throughout my visit.

However, the elevator could use some maintenance, as there was a slight jolt just before it started moving upward (right after the doors were about to close) and again after stopping, just before the doors opened. Overall, it was a pleasant and comfortable stay.

2025-10-17 • via Tripadvisor