The Westin St. Louis

Hotels
•
Westin
8.8 (596 reviews)
811 Spruce Street , Saint Louis , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Terrible food and service issues

Categories

Cleanliness
6.2
The cleanliness of my room was unacceptable. The toilet was visibly dirty, and both the shower and sink drains were clogged and unable to drain properly.
Service
9.7
Some staff showed genuine hospitality, while others were unhelpful, creating a mixed impression of service.
Location
10
The hotel was in a perfect location, highly appreciated by guests.
Room Quality
9.7
The room was nice after they gave us the correct one.
Amenities
9.7
Standard quality for this hotel tier.
Value for Money
9.7
Standard quality for this hotel tier.
Food and Beverage
6.2
Breakfast was gross and there were issues with the order.
Overall Experience
9.2
A decent overall experience with significant flaws in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Indulge in modern rooms with a 37-inch flat-screen TV, in-room movies, and a spacious bathroom with a separate shower and soaking tub.

Dining Experience
Enjoy a unique dining experience at Quattro Trattoria and Pizzeria, the hotel's full-service Italian restaurant with a warehouse theme.

Convenient Amenities
Take advantage of the well-equipped gym, Avis car rental on-site, business center, and concierge services for a seamless stay.

Experience luxury and convenience at its best in the historic Cupples Station district of downtown St. Louis. Book your stay at The Westin St. Louis now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 17 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.8
Based on 596 reviews
Cleanliness: 6.2
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9.7
Food and Beverage: 6.2
Overall Experience: 9.2
I
Isaac • family_with_children • us
4
Pros:

Great location and friendly staff.

Cons:

Overpriced, ala carte for everything. Parking, pet fee etc. The toilet was broken and the bathroom was not cleaned well before our stay. The faucet also leaked all over the counter. It was a disappointing stay given the price of the room.

2026-02-13 • via Nuitee
A
Amy • solo_traveller • us
9
Comfortable and convenient but the restaurant is nothing special and not quite perfect with
Pros:

Amazing location — steps from metro stop and across the street from ballpark village

Cons:

Room could have been slightly cleaner in a deep cleaning sense: surprising splatter stain on wallpaper and odd stain on chair

2026-02-10 • via Nuitee
A
April • couple • us
7
Pros:

It was nice and close to the venue

Cons:

No circulation it was a bit stuffy

2026-02-09 • via Nuitee
L
Luc Vinh Tuong • couple • us
10
Worth it
Pros:

Very Clean and comfort.

Cons:

N/A

2026-01-31 • via Nuitee
T
Treevon • solo_traveller • us
8
2026-01-23 • via Nuitee
M
Merceda • couple • us
10
2026-01-20 • via Nuitee
J
Jackie • couple • us
10
2026-01-19 • via Nuitee
S
Sage • couple • us
4
Pros:

Gorgeous hotel, the room was spacious and comfortable.

Cons:

the bathroom trash had someone else's trash in it, there was a glass missing and an old paper towel left, and the toilet didn't seem to have been cleaned. someone knocked on our door at 9am asking what time we would be out when checkout was at 11am. I also paid extra on booking.com for breakfast just to find out that wasn't offered.

2026-01-19 • via Nuitee
E
ERI • family_with_children • jp
4
非常に残念
Cons:

朝食込みの料金で予約をしたが朝食が付いておらず、返金対応無し。そもそも朝食プランは無い。ベッドメイキングも無し。ボトルウォーターの在庫切れで水も貰えない。タオルの交換を頼むとスタッフが居ないから自分でやるように言われた。思い出の家族旅行であったため非常に残念な滞在となり、もう利用することはありません。

2026-01-19 • via Nuitee
J
Joe • couple • us
10
Very good and very satisfied.
Pros:

We were at the Cardinals game so it was perfect! Just walk across the street!! Beds were very comfortable and shower and soaker tub were so great. Thank you!! We will definitely co wider staying here again if we go to a game.

Cons:

We couldn’t get the frig in the room to be cold and it was plugged in.

2026-01-19 • via Nuitee
A
April • couple • us
10
Pros:

The room and food were amazing

Cons:

Room wasn’t ready at 4 pm

2026-01-19 • via Nuitee
J
jennifer • couple • us
10
Pros:

Everything was exquisite.

2026-01-15 • via Nuitee
C
Clint • family_with_children • us
8
Overall very good experience will definitely stay here again
Pros:

Orlando the valet driver was always a joy to see!

Cons:

A/C wasn’t working the first night but they fixed it and was so much cooler in our room

2026-01-15 • via Nuitee
J
Jeff • couple • us
10
2026-01-15 • via Nuitee
T
Tamecia • couple • us
10
2026-01-14 • via Nuitee
M
Maggie • extended_group • us
10
2026-01-14 • via Nuitee
D
Dustin • family_with_children • us
10
2026-01-10 • via Nuitee
C
C • couple • us
2
Very unprofessional and overall stressful.
Pros:

The room was nice after they gave us the correct one. We had to switch rooms based off them not giving me what I paid for.

Cons:

The staff was absolutely TERRIBLE, breakfast was gross and we didn’t even get our full order that we prepaid for, we got there to eat at 9am where we waiting for the host to seat us until 945am. We ordered our food and didn’t start to get PARTIAL ORDER until 11am. By then I’m furious and ready to go, since I watched our order sit in the window for 20 minutes and that’s with me pointing it out that it’s been sitting. I had to rush them to get my husband some fruit because his sugars were getting very low waiting almost 2 hours for our food. They said “waiting for the rest of it”. We were put in the wrong room and had to switch, and no accommodations were made AT ALL for the inconvenience. Staff was rude and didn’t care to help make our stay any better. Requesting a full refund as the front desk person who worked on Sunday 01/04 from AM shift said we can receive a full refund.

2026-01-06 • via Nuitee
M
Macey • family_with_children • us
10
2026-01-05 • via Nuitee
C
C7291EGmelissap • Solo travel
10
F A N T A S T I C
Pros:

Leah at the front desk, THANK YOU. she noticed right away that i would need a bit of a room switch & if thats not a shining star in hospitality then what is! the entire staff was such a delight, from the other 2 front desk girls (thank you miss for making me a new room key!!!!) the valet, maintenance. everyone was so wonderful & i hope i need to return to St Louis in the future so i can re visit!

2026-01-02 • via Tripadvisor