The Westin St. Louis

Hotels
•
Westin
8.8 (596 reviews)
811 Spruce Street , Saint Louis , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Terrible food and service issues

Categories

Cleanliness
6.2
The cleanliness of my room was unacceptable. The toilet was visibly dirty, and both the shower and sink drains were clogged and unable to drain properly.
Service
9.7
Some staff showed genuine hospitality, while others were unhelpful, creating a mixed impression of service.
Location
10
The hotel was in a perfect location, highly appreciated by guests.
Room Quality
9.7
The room was nice after they gave us the correct one.
Amenities
9.7
Standard quality for this hotel tier.
Value for Money
9.7
Standard quality for this hotel tier.
Food and Beverage
6.2
Breakfast was gross and there were issues with the order.
Overall Experience
9.2
A decent overall experience with significant flaws in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Indulge in modern rooms with a 37-inch flat-screen TV, in-room movies, and a spacious bathroom with a separate shower and soaking tub.

Dining Experience
Enjoy a unique dining experience at Quattro Trattoria and Pizzeria, the hotel's full-service Italian restaurant with a warehouse theme.

Convenient Amenities
Take advantage of the well-equipped gym, Avis car rental on-site, business center, and concierge services for a seamless stay.

Experience luxury and convenience at its best in the historic Cupples Station district of downtown St. Louis. Book your stay at The Westin St. Louis now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 17 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.8
Based on 596 reviews
Cleanliness: 6.2
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9.7
Food and Beverage: 6.2
Overall Experience: 9.2
T
Trina • couple • us
7
Nightmare to actually get room and get into room, but once inside of the room it was great.
Pros:

Location was great! The bar staff was excellent! Food was great!

Cons:

Check in Process was horrendous! So unorganized and chaotic! Tried to get early check in and couldn’t even settle for on time! What an absolute mess!!

2026-04-16 • via Nuitee
J
Jose Luis Guillen Diaz • solo_traveller • us
10
Pros:

The location. The view to the city.
The hotel conditions is good, everything looked elegant!

2026-04-12 • via Nuitee
A
Amanda • family_with_children • us
10
2026-04-09 • via Nuitee
T
tsuchiya • couple • jp
10
2026-04-08 • via Nuitee
S
Sommer • solo_traveller • us
10
Pros:

The room was perfect! The bed was so comfortable and the shower was awesome! The location was also great for my visit

Cons:

I don’t have anything negative to say

2026-04-07 • via Nuitee
K
Katelyn Hillsberg • family_with_children • us
6
Great location, nice place for solo or couples stay
Pros:

The location was perfect for the event we were attending and it’s right in front of the Busch Stadium and the Arch.

Cons:

As soon as we got there, we were kinda treated differently because we had never been there and no we didn’t know where to go. One morning, we called the office about WiFi because it wasn’t connecting and again, was laughed at and treated like we were stupid for not getting it connected. Then there’s the room, nothing was wiped down! Bathroom, shower, tables and windows, also fridge didn’t work and one of the locks that you fold over the door didn’t have the hook on the door for it to l onto. One last thing, I was never told about paying for parking in our hotel parking lot. Was never explained to me even self parking in the hotels parking lot a block away was going to be $42/day. I was truly shocked when I went to check out and they told me the charges. Even my $80 dinner with 2 meals took over a hour just to get to order my food. Overall, love the location and had stayed at a Westin previous to this one and it definitely wasn’t the same.

2026-04-07 • via Nuitee
R
ReRe • couple • us
5
2026-04-06 • via Nuitee
P
Paul • couple • us
9
2026-04-02 • via Nuitee
J
James • couple • us
7
A picture says a 1000 words
Pros:

Across the street from Busch Stadium.

Cons:

I didn’t think it was a great value for what I expect a Westin to be.

2026-03-28 • via Nuitee
S
Steven • family_with_children • au
10
2026-03-24 • via Nuitee
D
Decari • couple • us
10
2026-03-16 • via Nuitee
D
Destiny • couple • us
9
2026-03-15 • via Nuitee
T
Timothy • couple • us
10
2026-03-13 • via Nuitee
M
morganpD2155RV • Business
10
Great Customer Service by April Retrina
Pros:

I rarely write reviews, but I just had to get on here to express my appreciation for the front desk associate April Retrina. At the end of January, my husband and I had visited the Westin and it was very important for us to have a quiet room. She was able to get us an amazing room that was quiet and gave us the best customer service we have received at a hotel. It is really hard to find great customer service these days and she went above and beyond, and we are more than appreciative of her for making this important trip go so well.

2026-03-12 • via Tripadvisor
L
LucyLucy321 • Family • Mooresville, North Carolina
8
Nice location and spacious room
Pros:

We stayed 4 nights here for a family trip, we loved the location and could walk to the Arch, City Museum, Union Station and many restaurants. We loved our spacious room. However the Club lounge was lacking. It was often out of cups, plates, bowls, silverware, & napkins. Even after telling the front desk there were no plates at 8a during breakfast, no one even came after 15 minutes. I just shared my husbands plate. Often they did not restock snacks and just lacked putting in effort for this nice perk for Marriott reward members. It didn’t ruin our stay but it was certainly disappointing.

2026-03-11 • via Tripadvisor
A
Anacleto Junior Bassetto • solo_traveller • br
8
MAU ATENDIMENTO NA RECEPÇÃO
Pros:

AO CHEGAR DIVE DIFICULADADE COM A EQUIPE DA RECE´PÇÃO QUE DISSE NAO LOCALIZAR MINHA RESERVA FEITA ATRAVÉS DO BOOKING E TIVE QUE PAGA NOVAMENTE A RESERVA, SENDO QUE JÁ HAVIA PAGO PELO BOOKING

Cons:

RECDPÇÃO

2026-03-11 • via Nuitee
G
Gary • couple • us
10
2026-03-05 • via Nuitee
O
Owens • family_with_children • us
9
2026-03-04 • via Nuitee
J
John • couple • us
10
2026-03-04 • via Nuitee
J
Jordan • couple • us
10
Pros:

The room was incredibly spacious, everything was very clean, the tub was HUGE, and with absolutely stunning floor to ceiling windows. Genuinely so stunning, I wish we could have stayed longer.

Cons:

Nothing to note! Superb all around.

2026-03-03 • via Nuitee