Springhill Suites Jacksonville

Hotels
•
SpringHill Suites
8.4 (523 reviews)
4385 Southside Boulevard , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room quality concerns
Amenities not functioning

Categories

Cleanliness
6.79
Several mentions of unclean rooms and a dirty environment.
Service
9.76
Staff were consistently praised for being friendly and helpful.
Location
9.8
Multiple reviews highlighted the convenience of the hotel's location.
Room Quality
7.75
Issues with room cleanliness and upgrades needed were noted.
Amenities
7.78
Amenities like the hot tub were reported as not functioning properly.
Value for Money
7.74
The reviews indicated mixed feelings about the overall value compared to hotel standards.
Food and Beverage
8.79
Breakfast was generally appreciated, but some mentioned a lack of variety.
Overall Experience
8.76
Overall experience was positive, although some guests expressed disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:38

Property Description

Luxurious Suites with Kitchenette
Indulge in spacious suites at SpringHill Suites by Marriott Jacksonville, each equipped with a kitchenette and separate living area for ultimate comfort.

Top-Notch Amenities
Enjoy a hot breakfast daily, take a dip in the outdoor pool, and stay connected with complimentary WiFi during your stay at our hotel in Jacksonville, Florida.

Convenient Location
Located just minutes away from top attractions like TIAA Bank Field and The Prime F. Osborn III Convention Center, our hotel offers easy access to the best of Jacksonville.

Experience comfort and convenience at SpringHill Suites by Marriott Jacksonville - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 523 reviews
Cleanliness: 6.79
Service: 9.76
Location: 9.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.76
T
tom • extended_group • us
3
It was terrible to be honest, we tried to leave to go stay somewhere else but since we had booked f
Pros:

Breakfast was standard Marriot fare, OK and well stocked. Desk attendants were friendly, but had to deal with issues that were not prepared to (plumbing issues, vagrants in the lobby...)

Cons:

Cleanliness, dated, sofa was disgusting, plumbing issues (toilet clogged and overflowed). room furniture was broken and very dirty (every shelf in fridge broken, faucet loose, no ice bucket or glasses, coffee maker broken...)

2026-03-25 • via Nuitee
J
Janeth • family_with_children • us
9
Pros:

The staff were very friendly, the room was very clean and comfortable. In a comfortable area of town with plenty of shopping places including grocery stores for snacks, etc. Breakfast was also nice and check out was simple and fast!

2026-03-22 • via Nuitee
J
Juan Gomez • family_with_children • ve
10
2026-03-22 • via Nuitee
O
Olivia • solo_traveller • us
10
2026-03-06 • via Nuitee
A
Ashley • couple • us
1
2026-02-25 • via Nuitee
E
Esther • extended_group • us
6
I had to cancel on site, won’t go back
Pros:

Location

Cons:

Cleanness

2026-02-22 • via Nuitee
R
Ronnie • couple • us
9
Comfortable
2026-02-10 • via Nuitee
M
Michael • extended_group • us
10
2026-01-22 • via Nuitee
S
Stephen • solo_traveller • us
7
2026-01-21 • via Nuitee
N
Nagiba • family_with_children • us
5
Cons:

Se rompió una tubería y no tuvimos agua. Acordaron en devolverme el dinero. Espero que cumplan !!

2026-01-20 • via Nuitee
N
Nicole • extended_group • us
1
2026-01-20 • via Nuitee
R
Rachael • family_with_children • us
5
it was ok but not sure if I would stay here again
Pros:

Location and staff free parking

Cons:

Beds were really uncomfortable along with the pillow. The set up of room was weird and the tv was on a weird wall so the 2nd bed couldn't see it well.

2026-01-19 • via Nuitee
T
Tabatha • family_with_children • us
9
2026-01-19 • via Nuitee
S
Stephen • family_with_children • us
7
2026-01-19 • via Nuitee
S
Steven • extended_group • us
7
2026-01-19 • via Nuitee
D
Deborah • family_with_children • us
9
Pros:

Breakfast was very good. The staff was very helpful and did a good job of refilling the food.

2026-01-19 • via Nuitee
M
Murillo • couple • us
9
2026-01-19 • via Nuitee
H
Heather • family_with_children • gb
10
Very comfortable & clean. Great staff
Pros:

Very clean & tidy. Good value. Friendly staff

2026-01-17 • via Nuitee
L
LaToya • solo_traveller • us
5
Pros:

Location. Front desk was very friendly.

Cons:

They require a deposit, that's not mentioned. And I Never received my deposit back. The deposit is $50.00 per day.

2026-01-11 • via Nuitee
L
Lightfoot • family_with_children • us
5
kinda expensive for what we had but it was an okay stay.
Pros:

location was nice. breakfast was good. people were nice. parking was easy.

Cons:

room service did not come by at all to clean the rooms or bring towels. shower did not get hot.

2026-01-05 • via Nuitee