Springhill Suites Jacksonville

Hotels
•
SpringHill Suites
8.4 (573 reviews)
4385 Southside Boulevard , Jacksonville , US
+1 904-997-6650

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room quality concerns
Amenities not functioning

Categories

Cleanliness
6.79
Several mentions of unclean rooms and a dirty environment.
Service
9.76
Staff were consistently praised for being friendly and helpful.
Location
9.8
Multiple reviews highlighted the convenience of the hotel's location.
Room Quality
7.75
Issues with room cleanliness and upgrades needed were noted.
Amenities
7.78
Amenities like the hot tub were reported as not functioning properly.
Value for Money
7.74
The reviews indicated mixed feelings about the overall value compared to hotel standards.
Food and Beverage
8.79
Breakfast was generally appreciated, but some mentioned a lack of variety.
Overall Experience
8.76
Overall experience was positive, although some guests expressed disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:38

Property Description

Luxurious Suites with Kitchenette
Indulge in spacious suites at SpringHill Suites by Marriott Jacksonville, each equipped with a kitchenette and separate living area for ultimate comfort.

Top-Notch Amenities
Enjoy a hot breakfast daily, take a dip in the outdoor pool, and stay connected with complimentary WiFi during your stay at our hotel in Jacksonville, Florida.

Convenient Location
Located just minutes away from top attractions like TIAA Bank Field and The Prime F. Osborn III Convention Center, our hotel offers easy access to the best of Jacksonville.

Experience comfort and convenience at SpringHill Suites by Marriott Jacksonville - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.4
Based on 573 reviews
Cleanliness: 6.79
Service: 9.76
Location: 9.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.76
N
Nina • couple • us
3
Horrible
Pros:

Nothing

Cons:

Incidental charging, mold infestation, unclean environment

2026-10-26 • via Nuitee
K
Kyleah • extended_group • us
3
I wish I got some kind of discount on our stay after having to deal with so many problems. I don’t think I will book her
Cons:

I stayed there for a week and my room only got cleaned once, they had us in a room that was dirty and smelled like mold and then moved us but then they never added us to the house keeping lost. My mom paid a house keeper to clean our room one time.

2026-10-26 • via Nuitee
S
Swain • couple • us
8
2026-10-23 • via Nuitee
H
Hardy • extended_group • us
1
Hard to believe for a Marriott property
Pros:

Location

Cons:

Dirty shower and toilet.

2026-10-19 • via Nuitee
V
Valladares • family_with_children • us
9
2026-10-15 • via Nuitee
S
Samuel • solo_traveller • us
1
2026-10-11 • via Nuitee
H
HAKEEM • solo_traveller • us
9
2026-10-10 • via Nuitee
T
Tiffany • extended_group • us
8
2026-09-19 • via Nuitee
C
Cedric • couple • us
10
2026-09-10 • via Nuitee
S
Susan • solo_traveller • us
8
2026-08-31 • via Nuitee
J
John • family_with_children • ca
9
2026-08-26 • via Nuitee
M
Maydel • couple • us
10
Excelente
Pros:

Limpio
tranquilo

Cons:

N/A

2026-08-24 • via Nuitee
N
Nichole • extended_group • us
9
Pros:

Thank you staff.

2026-08-22 • via Nuitee
B
Beverly • family_with_children • us
5
Pros:

Could have been better

Cons:

More hot menu and meats

2026-08-16 • via Nuitee
D
Debra • extended_group • us
5
Hotel was worth the cost; the negative aspects are small, but upkeep and updates are needed.
Pros:

The front desk attendant was very personable and helpful. She went above and beyond. We arrived late in the evening and needed a printer; however, the business center was no longer available. (Apparently it was removed for various reasons.) She allowed us to send the document needed for our trip, leaving the following day, to her email, and she printed it. The hotel was clean, and we felt very comfortable during our stay.

Cons:

Time for some upkeep and updates. When you have rooms that accommodate several people, a sliding door to the bathroom would be nice; it was a little difficult getting ready in the morning.

2026-08-15 • via Nuitee
K
Kayla • family_with_children • us
10
pleasant an will always return
Pros:

very clean staff very nice

Cons:

nothing to really say i dislike

2026-07-20 • via Nuitee
D
Daryl • solo_traveller • us
8
It was pleasant
Pros:

The cleanliness of the room

Cons:

The wore out looking sofa in the room

2026-07-19 • via Nuitee
L
Latoya • family_with_children • us
10
Ms. Nicole and Ms. Latoya were both nice and very professional. They made my stay very welcoming.
Pros:

The staff was very nice and professional.

Cons:

The property was nice and clean.

2026-07-18 • via Nuitee
G
Geneva • extended_group • us
10
Excellent
Pros:

The breakfast was very good.

2026-07-15 • via Nuitee
N
Natasha • family_with_children • us
5
2026-07-06 • via Nuitee