Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
7.65
The swimming pool was not clean and didn’t feel hygienic.
Service
10
Service was described as very attentive and service-oriented.
Location
10
Location in the CBD is excellent.
Room Quality
8.12
Room design and maintenance issues were mentioned, particularly with the shower.
Amenities
8.66
Gym and pool are smaller than expected.
Value for Money
7.61
Room quality and dining options do not match the high price.
Food and Beverage
7.64
Food quality is below expectations for a 5-star hotel.
Overall Experience
9.1
Mixed feelings due to service and location but poor amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:04

Property Description

Luxurious 5-Star Accommodation with Stunning City Views

Prime Location for Shopping and Sightseeing

Swissôtel Sydney, nestled in the heart of Sydney city, offers deluxe 5-star rooms with breathtaking city views. Located just steps away from Pitt St Mall and iconic landmarks like Sydney Harbour Bridge and the Opera House, it's the perfect base for exploring the city.

Unwind and Rejuvenate with Onsite Spa and Fitness Facilities

Guests can pamper themselves at the onsite day spa, take a dip in the outdoor swimming pool, or stay active at the fitness centre. The hotel also boasts a business centre and round-the-clock front desk service, ensuring convenience and comfort throughout your stay.

Culinary Delights and Chic Bar Experience

Indulge in modern Australian cuisine at Ten Stories Restaurant or sip on expertly crafted cocktails at Arches on Market. With luxurious amenities, attentive service, and a central location, Swissôtel Sydney promises a memorable stay for every guest.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
For faster internet with unlimited number of devices, a premium package is available for an additional charge of AUD 19.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.6
Based on 4587 reviews
Cleanliness: 7.65
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 8.66
Value for Money: 7.61
Food and Beverage: 7.64
Overall Experience: 9.1
R
Richard • family_with_children • za
8
EXCELLENT
Pros:

GOOD LOCATION, ROOM SPACIOUS, BED COMFORTABLE

Cons:

AT LEAST A SMOKING/CIGAR LOUNGE PLEASE NOTE SMOKERS ARE NOT CRIMANALS

2026-10-13 • via Nuitee
M
Marie • extended_group • au
9
2026-10-13 • via Nuitee
F
Frank • family_with_children • nz
10
2026-10-13 • via Nuitee
M
Margaret • solo_traveller • au
10
2026-10-13 • via Nuitee
F
Frank • couple • au
9
Our stay was very nice location perfect & restaurant lovely very happy overall
Pros:

Fantastic breakfast , lovely room, exceptional staff

Cons:

Had trouble with air conditioning could not control the temperature

2026-10-12 • via Nuitee
J
Jocelyn • family_with_children • au
10
Excellent stay in the heart of Sydney.
Pros:

Great location, helpful staff

Cons:

Nothing

2026-10-12 • via Nuitee
W
Wai Man • couple • au
5
Fair - price for the location
Pros:

The location is great

Cons:

Overall it’s not comfortable- it’s old and not clean enough

2026-10-11 • via Nuitee
M
Miriam • solo_traveller • au
9
2026-10-11 • via Nuitee
K
Kristen • couple • au
9
Comfortable king bed clean and a nice city view
Pros:

The pool

Cons:

In the room service you couldn’t edit or adjust menu . No Vegemite on breakfast items quite strange being in Australia! , had to ring room service to make the order over phone instead of online

2026-10-11 • via Nuitee
M
Maria • couple • au
9
Spacious rooms and comfortable beds.
Pros:

Fantastic location near Pitt Street Mall, QVB and the State Theatre.

2026-10-11 • via Nuitee
C
Casandra • couple • au
10
2026-10-11 • via Nuitee
G
Gavin • solo_traveller • au
10
Fantastic Anniversary Stay
Pros:

The rooms were fantastic, the pool the staff are exceptional

Cons:

N/A

2026-10-09 • via Nuitee
L
Lauren • family_with_children • au
7
Pros:

Conviennent location.

2026-10-09 • via Nuitee
H
Hollie • family_with_children • au
10
Pros:

Loved the location and was close to eye hospital where we needed to be

Cons:

Shower wasn’t clean, hair in bottom of shower and drain

2026-10-07 • via Nuitee
K
Kelli • extended_group • au
7
Great location and service. Not the best sleep!
Pros:

Location and staff were amazing. The staff are exceptional and nothing about that has changed since I was last there 12 years ago.

Cons:

Stayed here a few times, the last time before this trip was 12 years ago. However currently the bedding is very average and uncomfortable, not how I remember. It doesn’t match the rest of the experience. And not sure if I will stay again.

2026-09-19 • via Nuitee
S
Sarah • family_with_children • au
8
2026-09-19 • via Nuitee
T
Trish • family_with_children • au
9
2026-09-16 • via Nuitee
F
Frank • couple • nz
10
Lovely hotel. Cool part of town. Would definitely stay there again
Pros:

Great location. Nice part of the city.
Nice rooms with plenty of space as we were working as well.
Good lighting
Comfortable bed.
Nice bath - just a shame I didn't get a chance to use it.
Friendly staff

2026-09-16 • via Nuitee
K
Kanwaleen • couple • au
10
Loved that in the heart of the city. Everything was so accessible.
Pros:

It was a great experience to stay in the room on 18th floor. The view to the city.

Cons:

The view and the service was excellent.

2026-09-16 • via Nuitee
D
Donna • family_with_children • au
10
Beautiful
Pros:

Very comfortable clean, smelt amazing so close to everything and staff did everything they could to make us feel welcome and comfortable.

Cons:

The sofa bed mattress was not in great condition and uncomfortable

2026-09-15 • via Nuitee