Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
7.65
The swimming pool was not clean and didn’t feel hygienic.
Service
10
Service was described as very attentive and service-oriented.
Location
10
Location in the CBD is excellent.
Room Quality
8.12
Room design and maintenance issues were mentioned, particularly with the shower.
Amenities
8.66
Gym and pool are smaller than expected.
Value for Money
7.61
Room quality and dining options do not match the high price.
Food and Beverage
7.64
Food quality is below expectations for a 5-star hotel.
Overall Experience
9.1
Mixed feelings due to service and location but poor amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:04

Property Description

Luxurious 5-Star Accommodation with Stunning City Views

Prime Location for Shopping and Sightseeing

Swissôtel Sydney, nestled in the heart of Sydney city, offers deluxe 5-star rooms with breathtaking city views. Located just steps away from Pitt St Mall and iconic landmarks like Sydney Harbour Bridge and the Opera House, it's the perfect base for exploring the city.

Unwind and Rejuvenate with Onsite Spa and Fitness Facilities

Guests can pamper themselves at the onsite day spa, take a dip in the outdoor swimming pool, or stay active at the fitness centre. The hotel also boasts a business centre and round-the-clock front desk service, ensuring convenience and comfort throughout your stay.

Culinary Delights and Chic Bar Experience

Indulge in modern Australian cuisine at Ten Stories Restaurant or sip on expertly crafted cocktails at Arches on Market. With luxurious amenities, attentive service, and a central location, Swissôtel Sydney promises a memorable stay for every guest.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
For faster internet with unlimited number of devices, a premium package is available for an additional charge of AUD 19.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 60 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 4357 reviews
Cleanliness: 7.65
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 8.66
Value for Money: 7.61
Food and Beverage: 7.64
Overall Experience: 9.1
M
masahiko • couple • jp
8
2026-05-16 • via Nuitee
W
Warren • couple • au
7
2026-05-16 • via Nuitee
N
nigel • couple • au
9
2026-05-15 • via Nuitee
J
Jules • couple • au
5
Ok
Cons:

The lift was not working and there were long waits to get up and down.
The rooms especially the bathroom are dated abd need refurbing.

2026-05-13 • via Nuitee
M
Moss • solo_traveller • au
10
Pros:

Location perfect

Cons:

Men's traditional sauna had no bucket and ladle

2026-05-13 • via Nuitee
B
Burgos • solo_traveller • au
10
2026-05-13 • via Nuitee
B
Bernard • solo_traveller • nc
8
Super
Pros:

Le luxe et l'emplacement de cet hôtel

2026-05-12 • via Nuitee
J
JUN • family_with_children • jp
10
Pros:

食事、ショッピング、移動に便利なロケーション

Cons:

バス、トイレが一緒で一か所

2026-05-12 • via Nuitee
C
Cherie • extended_group • au
7
2026-05-12 • via Nuitee
F
Fiorella • family_with_children • au
9
2026-05-11 • via Nuitee
L
Laresa • family_with_children • au
4
The room was disappointing
Pros:

The location was great.

Cons:

Going away with my children for Mother’s Day, the room view was very disappointing as we were looking at a rusty roof. My kids get excited about looking out the windows and seeing the view and lights.

2026-05-11 • via Nuitee
A
Alexander • extended_group • au
10
2026-05-11 • via Nuitee
S
Sophie • family_with_children • au
8
Pros:

Location, lounge, rooftop pool, rooms were nice

Cons:

It smelt like urine in the entrance, from market street, burn some oils in reception please?

2026-05-10 • via Nuitee
M
Maria • solo_traveller • au
8
Pros:

Comfortable hotel

Cons:

The lifts in the morning took forever due to one getting uograded

2026-05-10 • via Nuitee
J
Jackie • extended_group • au
10
The staff was exceptional and I would stay again
Pros:

It was central to everything

Cons:

There was nothing we didn’t like except one of the lift was out and it was hard to come down

2026-05-10 • via Nuitee
N
Natalie • couple • au
10
2026-05-09 • via Nuitee
S
Stephen • couple • au
9
2026-05-09 • via Nuitee
L
Lea-ann • couple • au
10
Great location very friendly staff overall a great place to stay
2026-05-09 • via Nuitee
J
Jane • couple • au
8
2026-05-08 • via Nuitee
M
Mark • couple • au
9
Cons:

The lifts are ridiculously slow but the staff and rooms more than made up for this issue

2026-05-08 • via Nuitee