Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
7.65
The swimming pool was not clean and didn’t feel hygienic.
Service
10
Service was described as very attentive and service-oriented.
Location
10
Location in the CBD is excellent.
Room Quality
8.12
Room design and maintenance issues were mentioned, particularly with the shower.
Amenities
8.66
Gym and pool are smaller than expected.
Value for Money
7.61
Room quality and dining options do not match the high price.
Food and Beverage
7.64
Food quality is below expectations for a 5-star hotel.
Overall Experience
9.1
Mixed feelings due to service and location but poor amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:04

Property Description

Luxurious 5-Star Accommodation with Stunning City Views

Prime Location for Shopping and Sightseeing

Swissôtel Sydney, nestled in the heart of Sydney city, offers deluxe 5-star rooms with breathtaking city views. Located just steps away from Pitt St Mall and iconic landmarks like Sydney Harbour Bridge and the Opera House, it's the perfect base for exploring the city.

Unwind and Rejuvenate with Onsite Spa and Fitness Facilities

Guests can pamper themselves at the onsite day spa, take a dip in the outdoor swimming pool, or stay active at the fitness centre. The hotel also boasts a business centre and round-the-clock front desk service, ensuring convenience and comfort throughout your stay.

Culinary Delights and Chic Bar Experience

Indulge in modern Australian cuisine at Ten Stories Restaurant or sip on expertly crafted cocktails at Arches on Market. With luxurious amenities, attentive service, and a central location, Swissôtel Sydney promises a memorable stay for every guest.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
For faster internet with unlimited number of devices, a premium package is available for an additional charge of AUD 19.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 60 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 4225 reviews
Cleanliness: 7.65
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 8.66
Value for Money: 7.61
Food and Beverage: 7.64
Overall Experience: 9.1
T
Tanya • couple • au
10
Great Location, cleanliness, value for money
Pros:

Great Location, cleanliness, value for money

Cons:

Nil

2026-03-07 • via Nuitee
S
Sokol • couple • al
8
2026-03-07 • via Nuitee
K
Kimberly • extended_group • us
10
2026-03-06 • via Nuitee
B
bradley • couple • au
10
2026-03-06 • via Nuitee
Y
Yusliandi • family_with_children • au
7
Pros:

Location

Cons:

Lifts bit slow

2026-03-04 • via Nuitee
A
Alex • solo_traveller • uy
7
Edificio antiguo con interior moderno
Pros:

Desayuno excelente, ubicación cerca a muchos de los puntos turísticos de Sydney.

Cons:

Edificio antiguo con problemas en las ascensores y wifi. Hubo una fuga de agua durante mi viste.

2026-03-03 • via Nuitee
C
Chen • extended_group • au
8
Perfect, will definitely visit again
Pros:

The room is nice and clean, the staff is nice. Especially the location is perfect!

Cons:

The carpet in the room has a slight smell

2026-03-03 • via Nuitee
M
Marie • solo_traveller • au
10
2026-03-03 • via Nuitee
J
Jessica • family_with_children • au
10
Beautiful hotel, will return next time we’re in Sydney.
Pros:

Clean, spacious, easy to find. Accommodating for my young children. All staff were friendly and helpful. Everything you need is within the hotel.

2026-03-02 • via Nuitee
S
Shanniang • family_with_children • cn
7
地理位置不错，随时可以出门走走，但有也因为太好所以有些乱。早餐中规中矩，服务中规中矩，保洁很快，在欧洲的酒店算少见的。
Pros:

家庭出行带一个10岁左右的小朋友，两张大床的房间安排是刚需，很匹配需求

Cons:

电梯实在是一言难尽，永远没有一次就能上去的时候，永远满员。电梯空间小，就算可以上去也很拥挤，很不舒服

2026-03-01 • via Nuitee
P
Pamela • solo_traveller • au
9
The staff and location were great and the whole hotel was very clean
Pros:

The property was very clean and very comfortable. It was a great location as well. I will recommend it to all my friends because of how clean it was

Cons:

Sometimes the lifts took a long time and they were very congested

2026-02-28 • via Nuitee
F
Filippo • couple • au
10
It was good friendly and helpful staff
Pros:

Nice facilities

Cons:

Getting 2 seperate lifts , lifts were out of service

2026-02-28 • via Nuitee
E
Eleanor • family_with_children • gb
10
Comfy beds, great location, great pool
Pros:

Swimming pool and comfy beds

2026-02-28 • via Nuitee
L
Leanne • couple • au
7
2026-02-28 • via Nuitee
K
Kerry • solo_traveller • nz
8
Excellent
Pros:

All was great. Location is excellent. Foyer and bar area was lovely and so was the Executive Club room.

Cons:

There is a problem with the shower as the shower head fell off when I tried to adjust the direction of the water flow.
I also think there is a leak as it was very damp at the front door entrance to the room so it looks like a leak from the shower as. there is an adjacent wall.

2026-02-25 • via Nuitee
M
matts • couple • fi
8
2026-02-25 • via Nuitee
A
Ashley • extended_group • au
10
Pros:

I loved the balcony. The pillows were so comfortable.

Cons:

The lifts were problematic at times because the hotel was so busy. Not a big deal though.

2026-02-24 • via Nuitee
S
Stephanie • solo_traveller • au
10
Pros:

A beautiful hotel with beautiful staff

2026-02-23 • via Nuitee
Y
Yen Chun • extended_group • tw
10
2026-02-22 • via Nuitee
P
Patcharotai • couple • au
9
2026-02-14 • via Nuitee