AmericInn by Wyndham Ham Lake

Hotels
•
AmericInn
5.9 (288 reviews)
13440 Highway 65 Northeast , Andover , US
+1 612-470-5116

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful/friendly staff and accommodating check-in
Convenient location (close to venues)
Basic breakfast available and praised by some
Comfortable bed and clean visual room for some guests
Free/open Wi‑Fi; easy check in/out
Cons:
Musty, smoky or moldy smells in many rooms
No hot water / broken AC in some rooms
Dirty or non‑functioning pool, hot tub and sauna; rusty or stained fixtures
General lack of maintenance / rundown condition (burn marks, damp carpet)
Problems with third‑party reservation handling and inconsistent front desk resolution of maintenance issues
Inconsistent or poor breakfast for some guests

Categories

Cleanliness
2.8
Multiple guests reported musty, smoky or mildew smells, damp carpets, mold in showers, rust and stains on fixtures, burn marks and generally poor housekeeping/maintenance.
Service
10
Mixed but several guests praised staff (helpful receptionist, friendly manager, accommodating check-in). There were isolated failures (lost third‑party reservation, minimal response to maintenance requests) but front‑desk interactions were often singled out positively.
Location
9.3
Frequently noted as conveniently located (close to event/venue); no substantial complaints about location in reviews.
Room Quality
3.2
Rooms reported as musty or smelling of smoke, with broken AC or no hot water in some cases, rusty hardware, damp carpet and signs of wear (burn marks, general rundown condition).
Amenities
3.4
Pool/hot tub and sauna were repeatedly reported as dirty or not working (jets broken, stained hot tub); several amenity areas in need of repair or maintenance.
Value for Money
7
Mixed impressions: some guests found the price acceptable for a short, budget stay while others felt it was too high given the property's condition.
Food and Beverage
6.5
Breakfast was described variably — some called it good/simple and adequate, others found items dried out or the breakfast unsatisfactory.
Overall Experience
5
Overall a mixed to disappointing experience: service and location were positives for many, but pervasive cleanliness and maintenance issues left many guests unwilling to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Indulge in Relaxation and Comfort

Luxurious Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and well-equipped rooms with essential appliances.

Ultimate Relaxation: Unwind in the jacuzzi and sauna, available to all guests, and take advantage of the business center and complimentary parking.

Delightful Dining: Start your day with a delicious breakfast buffet featuring Belgian waffles.

Experience comfort and convenience at AmericInn of Ham Lake. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 288 reviews
Cleanliness: 2.8
Service: 10
Location: 9.3
Room Quality: 3.2
Amenities: 3.4
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 5
L
Linda • extended_group • us
2
Will not stay again, hotel.com bad
Pros:

Nothing. Bad. Cold coffee.

Cons:

Everything

2026-10-15 • via Nuitee
A
Amanda • couple • us
1
2026-10-12 • via Nuitee
R
Raachel • solo_traveller • us
2
A very disappointing experience.
Cons:

The property was very rundown. Lack of maintenance throughout the facility. Our room did not have hot water for the shower. There were burn marks on the tub and the room smelled like smoke. In the pool area, hot tub jets did not work and was stained from rusty water.

2026-10-10 • via Nuitee
W
William • solo_traveller • us
9
2026-10-09 • via Nuitee
J
jeremy • solo_traveller • us
4
Cons:

Air conditioner didn't work had to get a box fan from the front desk. Also shower had no hit water

2026-09-17 • via Nuitee
D
Dax • solo_traveller • us
9
Amazing
Pros:

Employees are awesome, allowed me to check in early conveniently because the room was already perfectly ready clean and ready

Cons:

I am disabled, I forgot to mention that so thats on me. But was assigned a 2nd floor room and there is no elevator.

2026-09-07 • via Nuitee
C
Connie • couple • us
6
To long in a motel
Cons:

The rooms had a smell to them. No jets running on the pool and couldn’t turn the jets on the hot tub. It differently showed its age. Their were lot of people that stayed there.

2026-09-06 • via Nuitee
J
Judith • family_with_children • us
6
The property was fine for a quick one night stay.
Pros:

This property was close to a family wedding, it served its purpose of being close to the venue. The price was fine; as we wanted to keep the cost minimal for this one night stay.

Cons:

The property is in need of updating. The room was fine, but musty and stale.

2026-09-04 • via Nuitee
A
Alexus • couple • us
10
2026-09-02 • via Nuitee
A
Alyssa • solo_traveller • us
5
2026-08-26 • via Nuitee
B
Brian • solo_traveller • us
8
Pros:

The size of the room

Cons:

The hot tube and sauna were down

2026-08-25 • via Nuitee
M
Marvin • couple • us
10
Pros:

Great

2026-08-25 • via Nuitee
D
DARLENE • couple • us
8
Pros:

ok

2026-08-24 • via Nuitee
K
Kelsey • extended_group • us
8
Pleasant stay
Pros:

The receptionist was great, she knew we were just checking in after a long day and we wanted to use the hot tub, but it was closing in 5 mins but she let us go in regardless and told the overnight person to let us stay in longer.

Cons:

Unfortunately the pool and hot tub were very dirty.

2026-08-24 • via Nuitee
H
Howard • couple • us
10
2026-08-22 • via Nuitee
K
Kaylarae • couple • us
1
Pros:

Nothing

Cons:

Smell
Door didn’t shut

2026-08-18 • via Nuitee
T
Trejo • family_with_children • us
3
2026-08-14 • via Nuitee
D
Dennis • couple • us
10
2026-08-14 • via Nuitee
K
Katherine • couple • us
8
2026-08-11 • via Nuitee
R
Robyn • couple • us
2
We wish we had chosen a different hotel.
Pros:

Breakfast was good

Cons:

We told the front desk 2 times the toilet was running and the floor was wet, the only thing that happened was a different towel for the floor. We had a no smoking room that smelled like smoke. The grounds need a lot of work, sidewalk needs to be replaced and landscaping needs attention.

2026-08-06 • via Nuitee