Best Western Big Spring Lodge

Hotels
Best Western
8.8 (320 reviews)
1810 Southern View Drive , Neosho , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good breakfast
Quiet location
Cons:
Dirty conditions
Issues with food quality
Slow check-in and room changes

Categories

Cleanliness
8.15
Several reviews highlighted dirty conditions and maintenance issues.
Service
9.99
Staff were consistently described as friendly and helpful.
Location
9.16
Conveniently located near the interstate and shopping.
Room Quality
8.61
Some positives noted, but concerns about cleanliness and functionality.
Amenities
9.64
Good breakfast and generally positive feedback on facilities.
Value for Money
9.1
Fairly priced for the location and amenities offered.
Food and Beverage
6.65
Negative feedback regarding food quality, with mentions of mold.
Overall Experience
9.12
Overall positive stays, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:28

Property Description

Free Wi-Fi and Flat-Screen TVs
Enjoy modern amenities in each guest room, including complimentary Wi-Fi and flat-screen TVs for your entertainment needs. Stay connected and entertained throughout your stay at Best Western Big Spring Lodge.

Outdoor Pool and Fitness Centre
Relax and unwind by taking a refreshing swim in the outdoor pool or maintain your workout routine at the on-site fitness centre. Enjoy the perfect balance of leisure and wellness during your stay with us.

Convenient Location and Nearby Attractions
Located just 5 minutes from Neosho Golf Course, our hotel offers easy access to Crowder College, Neosho Airport, and Bordertown Casino. Explore the area's attractions with ease and make the most of your stay at Best Western Big Spring Lodge.

Book your stay now at Best Western Big Spring Lodge for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability. Additional charges may apply.

Any local guest that lives within 40 mile radius of property are required to pay a $150 cash deposit for incidentals. Deposit is refundable at check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JLN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 320 reviews
Cleanliness: 8.15
Service: 9.99
Location: 9.16
Room Quality: 8.61
Amenities: 9.64
Value for Money: 9.1
Food and Beverage: 6.65
Overall Experience: 9.12
R
Robert solo_traveller us
8
Cons:

Bathtub faucet was loose.

2026-08-15 via Nuitee
T
Tien extended_group us
10
We will come back to stay next year .
Pros:

I don’t come for the breakfast, because I’m so sleepy.

Cons:

Overall , we like this place . Even it a little far to go back and forth .

2026-08-10 via Nuitee
D
David solo_traveller us
9
2026-07-25 via Nuitee
R
Ruby couple us
9
Nice, great breakfast, clean, pet friendly.
Pros:

Great location and great breakfast with lots of options.

Cons:

Know ahead of time that this is a pet friendly hotel. While it was nice and clean, there is a faint hint of previous pets having been in the room.

2026-07-24 via Nuitee
D
Donnie family_with_children us
4
Terrible
Cons:

Homeless people hanging out around building, people smoking by doors, flees in rooms and had an insulated cup stolen out of room on the only day we had it cleaned. Very upset that something so small and insignificant was taking leaving us to feel very unsafe

2026-07-07 via Nuitee
D
David couple us
9
Fun nice motel helped
2026-07-02 via Nuitee
L
Lauran couple us
1
We did not stay due to the hotel being unfit to stay.
Pros:

The front staff lady was very kind.

Cons:

We drove 12+ hours on our road trip to this hotel. When we arrived to our room, the room was extremely muggy and musty. It was not clean. We always check for bed buds and such, and when we checked our first bed, it had some sort of brown bodily fluid(s) on the fitted sheet. Because this room was disgusting, we asked for another room. The front desk lady was extremely accommodating and apologized for the inconvenience. We were placed into another room. Also muggy and musty. We then started checking that bed as well. This time, the bed had a large spot of blood on the sheet near where you would lay your head. We decided that it was absolutely unfit to stay in and decided to ask for a refund and continue driving an additional 2.5 hours to get to another hotel. The front desk lady again was very understanding and kind. We have to get our refund through booking.com and are still waiting for the refund. I would NOT recommend this hotel. It is disgusting to say the least.

2026-06-25 via Nuitee
M
Michael couple us
10
Clean rooms and lobby. Katie was very friendly and helpful.
Pros:

Very clean.

Cons:

Nothing

2026-06-21 via Nuitee
H
Hammock family_with_children us
10
I will definitely stay there again.
Pros:

Beds were very comfortable. Best sleep I’ve ever had in a hotel. Breakfast was delicious, and they accommodated for my daughter with alpha gal. The staff was friendly. It was a great stay.

Cons:

Nothing

2026-06-15 via Nuitee
E
Evelyn solo_traveller us
10
2026-05-23 via Nuitee
J
Jessica solo_traveller us
5
Pros:

It was clean. Simple in and simple out. Laid back.

Cons:

We thought the jacuzzi tub was in the room, turns out they are ALL just jets in the regular tub. Not as romantic but we made due.

2026-05-14 via Nuitee
J
Jim couple us
10
N/A
Pros:

N/A

Cons:

N/A

2026-04-21 via Nuitee
S
Susan extended_group us
3
Nice looking, but needs some maintenance.
Pros:

It looked very nice, the room was good sized and the bed was comfortable.

Cons:

We had problems with both rooms. The refrigerators made constant compressor noises, so much so that we had to unplug them so we could sleep. The vent fan in the bathroom was unusable because it was so loud, definitely had mechanical problems. The other room’s fan wasn’t as bad but still very loud. The blow dryer in my room didn’t work, no matter what I did. My bathroom had a couple of ants. There was no garbage can in my room. It was disappointing because everything looked so nice.

2026-04-09 via Nuitee
A
Allen couple us
10
Very comfortable room. Overall excellent stay.
Pros:

Spacious room. Breakfast was good with many options.

Cons:

Shower curtain was too long, rod needs to be raised or curtain hemmed. Shower head was loose in wall, was afraid to try to change water flow of Shower head.

2026-03-29 via Nuitee
M
Mary solo_traveller us
10
My stay was great ! Good variety of choices for Breakfast.
Pros:

The rooms are spacious, Beds are comfortable and rooms are very clean.

Cons:

N/A

2026-02-11 via Nuitee
W
Wendy couple us
8
Clean & comfortable
Pros:

Rooms renovated, but other areas of the hotel a bit outdated. Everything was clean & quiet.
Reasonable price.

Cons:

Ice machine on our floor was unplugged & not usable
Wallpaper in bathroom coming loose

2026-01-23 via Nuitee
J
Jennifer couple us
10
2026-01-21 via Nuitee
A
April family_with_children us
8
2026-01-19 via Nuitee
A
April family_with_children us
7
2026-01-19 via Nuitee
W
Wayne family_with_children us
8
2026-01-19 via Nuitee