Best Western Big Spring Lodge

Hotels
•
Best Western
8.7 (191 reviews)
1810 Southern View Drive , Neosho , US
+1 417-455-2300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms and lobby (many guests)
Very good breakfast with dietary accommodations
Friendly and accommodating staff (Katie/front desk)
Comfortable beds / excellent sleep
Pet friendly
Perceived good value for money
Cons:
Serious cleanliness incidents reported (stains, blood, fleas, musty/muggy rooms)
Safety concerns raised (homeless people around, smoking by doors)
Faint pet odor in some rooms
Vending machine prices high
Pillows too fluffy / large
Loose bathtub faucet / jacuzzi expectation mismatch

Categories

Cleanliness
4
Mixed reports: many guests noted clean rooms and lobby, but several serious cleanliness failures (musty/muggy rooms, bed stains/blood, fleas) and one theft incident led to a notably low cleanliness score.
Service
10
Multiple mentions of very helpful, friendly and accommodating staff (front desk staff and specifically 'Katie'); staff handled room issues kindly and apologized—service described consistently positively.
Location
10
Several guests cited a great location; one guest noted it was a little far for back-and-forth, but overall location is described positively and convenient.
Room Quality
8
Rooms generally comfortable with very good beds (some guests reported best sleep), but issues noted include overly fluffy pillows, loose bathtub faucet, faint pet odors and occasional muggy rooms.
Amenities
8.9
Breakfast well-stocked and accommodating; hotel is pet-friendly and has in-room tubs (jets noted, not separate jacuzzi); minor negatives: vending prices and expectation mismatch for jacuzzi.
Value for Money
10
Explicit mention of 'very good value ratio' and multiple guests felt the stay was a good value despite minor extras (vending prices); overall value rated highly.
Food and Beverage
10
Breakfast repeatedly praised (varied options, accommodation for dietary needs) and described as delicious; food service is a strong positive.
Overall Experience
8.7
Overall mixed but leaning positive: many guests had very good stays (clean rooms, great breakfast, comfortable beds, friendly staff), but several serious negative incidents around cleanliness and safety lowered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Free Wi-Fi and Flat-Screen TVs
Enjoy modern amenities in each guest room, including complimentary Wi-Fi and flat-screen TVs for your entertainment needs. Stay connected and entertained throughout your stay at Best Western Big Spring Lodge.

Outdoor Pool and Fitness Centre
Relax and unwind by taking a refreshing swim in the outdoor pool or maintain your workout routine at the on-site fitness centre. Enjoy the perfect balance of leisure and wellness during your stay with us.

Convenient Location and Nearby Attractions
Located just 5 minutes from Neosho Golf Course, our hotel offers easy access to Crowder College, Neosho Airport, and Bordertown Casino. Explore the area's attractions with ease and make the most of your stay at Best Western Big Spring Lodge.

Book your stay now at Best Western Big Spring Lodge for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability. Additional charges may apply.

Any local guest that lives within 40 mile radius of property are required to pay a $150 cash deposit for incidentals. Deposit is refundable at check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JLN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 191 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 8
Amenities: 8.9
Value for Money: 10
Food and Beverage: 10
Overall Experience: 8.7
K
Kristen • family_with_children • ch
9
Cons:

Pillows were way too fluffy/big

2026-10-30 • via Nuitee
L
Laina • couple • us
8
Very good value ratio for a good night's sleep.
Pros:

The hotel room was clean and well stocked. The breakfast was well put together including items for diet sensitive persons.

Cons:

There was really nothing not liked about the hotel o room. The vending machine was a little expensive for my taste.

2026-10-20 • via Nuitee
R
Robert • solo_traveller • us
8
Cons:

Bathtub faucet was loose.

2026-08-15 • via Nuitee
T
Tien • extended_group • us
10
We will come back to stay next year .
Pros:

I don’t come for the breakfast, because I’m so sleepy.

Cons:

Overall , we like this place . Even it a little far to go back and forth .

2026-08-10 • via Nuitee
D
David • solo_traveller • us
9
2026-07-25 • via Nuitee
R
Ruby • couple • us
9
Nice, great breakfast, clean, pet friendly.
Pros:

Great location and great breakfast with lots of options.

Cons:

Know ahead of time that this is a pet friendly hotel. While it was nice and clean, there is a faint hint of previous pets having been in the room.

2026-07-24 • via Nuitee
D
Donnie • family_with_children • us
4
Terrible
Cons:

Homeless people hanging out around building, people smoking by doors, flees in rooms and had an insulated cup stolen out of room on the only day we had it cleaned. Very upset that something so small and insignificant was taking leaving us to feel very unsafe

2026-07-07 • via Nuitee
D
David • couple • us
9
Fun nice motel helped
2026-07-02 • via Nuitee
L
Lauran • couple • us
1
We did not stay due to the hotel being unfit to stay.
Pros:

The front staff lady was very kind.

Cons:

We drove 12+ hours on our road trip to this hotel. When we arrived to our room, the room was extremely muggy and musty. It was not clean. We always check for bed buds and such, and when we checked our first bed, it had some sort of brown bodily fluid(s) on the fitted sheet. Because this room was disgusting, we asked for another room. The front desk lady was extremely accommodating and apologized for the inconvenience. We were placed into another room. Also muggy and musty. We then started checking that bed as well. This time, the bed had a large spot of blood on the sheet near where you would lay your head. We decided that it was absolutely unfit to stay in and decided to ask for a refund and continue driving an additional 2.5 hours to get to another hotel. The front desk lady again was very understanding and kind. We have to get our refund through booking.com and are still waiting for the refund. I would NOT recommend this hotel. It is disgusting to say the least.

2026-06-25 • via Nuitee
M
Michael • couple • us
10
Clean rooms and lobby. Katie was very friendly and helpful.
Pros:

Very clean.

Cons:

Nothing

2026-06-21 • via Nuitee
H
Hammock • family_with_children • us
10
I will definitely stay there again.
Pros:

Beds were very comfortable. Best sleep I’ve ever had in a hotel. Breakfast was delicious, and they accommodated for my daughter with alpha gal. The staff was friendly. It was a great stay.

Cons:

Nothing

2026-06-15 • via Nuitee
E
Evelyn • solo_traveller • us
10
2026-05-23 • via Nuitee
J
Jessica • solo_traveller • us
5
Pros:

It was clean. Simple in and simple out. Laid back.

Cons:

We thought the jacuzzi tub was in the room, turns out they are ALL just jets in the regular tub. Not as romantic but we made due.

2026-05-14 • via Nuitee
J
Jim • couple • us
10
N/A
Pros:

N/A

Cons:

N/A

2026-04-21 • via Nuitee
S
Susan • extended_group • us
3
Nice looking, but needs some maintenance.
Pros:

It looked very nice, the room was good sized and the bed was comfortable.

Cons:

We had problems with both rooms. The refrigerators made constant compressor noises, so much so that we had to unplug them so we could sleep. The vent fan in the bathroom was unusable because it was so loud, definitely had mechanical problems. The other room’s fan wasn’t as bad but still very loud. The blow dryer in my room didn’t work, no matter what I did. My bathroom had a couple of ants. There was no garbage can in my room. It was disappointing because everything looked so nice.

2026-04-09 • via Nuitee
A
Allen • couple • us
10
Very comfortable room. Overall excellent stay.
Pros:

Spacious room. Breakfast was good with many options.

Cons:

Shower curtain was too long, rod needs to be raised or curtain hemmed. Shower head was loose in wall, was afraid to try to change water flow of Shower head.

2026-03-29 • via Nuitee
M
Mary • solo_traveller • us
10
My stay was great ! Good variety of choices for Breakfast.
Pros:

The rooms are spacious, Beds are comfortable and rooms are very clean.

Cons:

N/A

2026-02-11 • via Nuitee
W
Wendy • couple • us
8
Clean & comfortable
Pros:

Rooms renovated, but other areas of the hotel a bit outdated. Everything was clean & quiet.
Reasonable price.

Cons:

Ice machine on our floor was unplugged & not usable
Wallpaper in bathroom coming loose

2026-01-23 • via Nuitee
J
Jennifer • couple • us
10
2026-01-21 • via Nuitee
A
April • family_with_children • us
7
2026-01-19 • via Nuitee