Best Western Comfort Business Hotel

Hotels
•
Best Western
7.2 (62 reviews)
Hammer Landstr. 89, Neuss, NW, 41460 , Neuss , DE
49-2131-125 88 0

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Pets allowed

Facilities

Long-term parking (surcharge)
Free WiFi
Elevator
Shopping on site
Downhill skiing nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean / some freshly renovated rooms
Ample free parking
Good price-performance / affordable for Düsseldorf access
Cons:
Poor / overpriced breakfast
Some rooms dated (carpet, small windows, 80s style)
Located in industrial area with few dining options nearby
Occasional reception/invoicing issues; tight parking spots in places

Categories

Cleanliness
8.2
Multiple reviews state rooms are 'sauber'/'clean' and some report freshly renovated rooms; isolated comments note dated carpet/moquette but overall cleanliness is positive.
Service
8
Many guests praise 'very friendly' staff and helpful service; isolated but significant negative reports about reception attitude and an invoicing dispute lower the score slightly.
Location
7.6
Good for drivers (ample free parking, close to train access and 10 min to city center by foot for some), but repeatedly described as in a Gewerbegebiet/industrial area with few nearby dining options.
Room Quality
6.6
Mixed: some guests had freshly renovated, spacious rooms; others report dated 80s-style rooms, narrow/tight windows, carpeted floors and bathtubs instead of showers.
Amenities
6.8
Free parking and easy car access are positives; limited on-site dining options and no enclosed bike storage for some reduce the amenities score.
Value for Money
8.7
Several guests explicitly mention very good price-performance and that the hotel is a cost-effective alternative for Düsseldorf travel, though some extras (e.g., breakfast) seem overpriced.
Food and Beverage
4.5
Consistent complaints about breakfast: limited selection, small portions, mediocre quality and perceived overpricing make this the weakest area.
Overall Experience
7.2
Overall impressions are mixed-to-positive: friendly staff, clean rooms and good parking create a generally satisfactory stay despite shortcomings in breakfast, some dated rooms and limited on-site dining.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 15:57

Property Description

Welcome to the Best Western Comfort Business Hotel, your perfect retreat in Neuss!

Exceptional Accommodations
Experience comfort in our 75 thoughtfully designed guestrooms, equipped with flat-screen televisions, complimentary Wi-Fi, and plush private bathrooms featuring hair dryers and slippers.

Convenient Amenities
Stay connected with free wireless internet access throughout the hotel, enjoy shopping on-site, and relax in our inviting common area with a television. Our dedicated multilingual staff ensures all your needs are met.

Delicious Dining Options
Satisfy your cravings at our on-site café, or enjoy a drink at the bar/lounge. Our buffet breakfast is served daily, and room service is available 24/7 for your convenience.

Don't miss out on an unforgettable stay at Best Western Comfort Business Hotel! Book with us today!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.2
Based on 62 reviews
Cleanliness: 8.2
Service: 8
Location: 7.6
Room Quality: 6.6
Amenities: 6.8
Value for Money: 8.7
Food and Beverage: 4.5
Overall Experience: 7.2
J
Juergen • extended_group • de
7
2026-06-06 • via Nuitee
R
Roland • solo_traveller • de
8
2026-06-06 • via Nuitee
R
Roland • solo_traveller • de
9
2026-06-06 • via Nuitee
K
Kayla • solo_traveller • de
8
2026-06-04 • via Nuitee
L
Lilli-Constance • couple • de
8
Wir hatten einen angenehmen Aufenthalt und würden wieder kommen.
Pros:

Das Zimmer war sehr sauber und das Bett bequem. Die Parkplatzsituation war ideal und das Personal war sehr nett und entgegenkommend.

Cons:

Eine Klimaanlage und oder ein Mini-Kühlschrank im Zimmer hätte von Vorteil sein können,wurden jedoch nicht dringend gebraucht.

2026-06-03 • via Nuitee
C
Christian • solo_traveller • de
8
2026-06-03 • via Nuitee
B
Bärbel • solo_traveller • de
7
2026-06-02 • via Nuitee
N
Neyer • solo_traveller • de
9
2026-06-02 • via Nuitee
S
Slavisa • solo_traveller • si
8
2026-06-01 • via Nuitee
T
Thomas Kristijan • solo_traveller • at
10
2026-06-01 • via Nuitee
H
Heiko • couple • de
4
2026-06-01 • via Nuitee
C
Christel Marianne • couple • de
9
2026-05-31 • via Nuitee
K
Katja • solo_traveller • de
9
2026-05-31 • via Nuitee
J
Jens • solo_traveller • de
7
2026-05-30 • via Nuitee
T
Thomas • couple • de
7
gute, ruhige Unterkunft mit kostenlosem Parken
Pros:

Üblicher Best Western Standard, gute Betten, sauber und zweckmäßig, auch wenn es schon ein älteres Haus ist. Parken am Haus kostenlos - TOP! Die Lage ist ruhig und das Zentrum in 5 Min. mit dem Auto zu erreichen.

Cons:

Das Bad ist nicht mehr ganz auf der Höhe der Zeit, aber es funktionierte alles einwandfrei.

2026-05-29 • via Nuitee
H
Henny • couple • nl
10
Pros:

Goed

Cons:

Goed

2026-05-29 • via Nuitee
G
Granatir • solo_traveller • de
10
2026-05-27 • via Nuitee
K
König • solo_traveller • de
10
Perfektes Hotel
Pros:

Ich habe direkt vor dem Hotel Parkplatz bekommen.
Ich habe ein großes Bett gehabt sowie auch ein großes Zimmer , die Betten sind sehr Bequem gewesen und obwohl ich mein Fenster offen hatte , war es sehr ruhig

2026-05-26 • via Nuitee
H
Harry • couple • de
8
Für eine Einfache Übernachtung OK.
Pros:

Die Zimmer waren sehr Sauber und auch schön eingerichtet. Der ges.Eindruck war Positiv.

Cons:

Das Frühstück war soweit ganz gut. Der Kaffee am Automaten ist Verbesserung würdig. Der Fernseher zeigte im ersten und ZDF nur Verpixelungen.

2026-05-26 • via Nuitee
Z
Zafer • solo_traveller • de
10
Komme gerne wieder, top Hotel
Pros:

Sehr freundliches Personal. Modern eingerichtete Zimmer. Top Zustand, komme gerne wieder. Die Hotelbetten sind bequem, habe sehr gut geschlafen. Weiter so.........

Cons:

Es war alles gut!

2026-05-26 • via Nuitee