Best Western Comfort Business Hotel

Hotels
Best Western
7.2 (62 reviews)
Hammer Landstr. 89, Neuss, NW, 41460 , Neuss , DE

Pets allowed

Facilities

Long-term parking (surcharge)
Free WiFi
Elevator
Shopping on site
Downhill skiing nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
See all facilities

Review Highlights

Cons:
Limited amenities
Poor service
Noise disturbances

Categories

Cleanliness
3.5
Guests criticized the cleanliness, especially with issues such as forgetting to replace towels, coffee, and sugar.
Service
2
Service was severely lacking, with multiple instances of unfulfilled requests and noise disturbances.
Location
5
The location was negatively impacted by noisy surroundings and disturbances outside the hotel.
Room Quality
4.5
Guests reported noisy outsound during the night and a lack of essential amenities in the room.
Amenities
5
Limited amenities were provided, including basic breakfast and no restaurant services.
Value for Money
3
Guests felt that the hotel did not offer value for the high prices charged, especially with additional charges for water and basic breakfast.
Food and Beverage
2.5
Basic breakfast options and limited seating area were major drawbacks mentioned by guests.
Overall Experience
2.5
Overall experience was heavily negative, with guests vowing not to return and labeling it as the worst hotel in Dusseldorf.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 06:54

Property Description

Welcome to the Best Western Comfort Business Hotel, your perfect retreat in Neuss!

Exceptional Accommodations
Experience comfort in our 75 thoughtfully designed guestrooms, equipped with flat-screen televisions, complimentary Wi-Fi, and plush private bathrooms featuring hair dryers and slippers.

Convenient Amenities
Stay connected with free wireless internet access throughout the hotel, enjoy shopping on-site, and relax in our inviting common area with a television. Our dedicated multilingual staff ensures all your needs are met.

Delicious Dining Options
Satisfy your cravings at our on-site café, or enjoy a drink at the bar/lounge. Our buffet breakfast is served daily, and room service is available 24/7 for your convenience.

Don't miss out on an unforgettable stay at Best Western Comfort Business Hotel! Book with us today!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.2
Based on 62 reviews
Cleanliness: 3.5
Service: 2
Location: 5
Room Quality: 4.5
Amenities: 5
Value for Money: 3
Food and Beverage: 2.5
Overall Experience: 2.5
S
Stefanie partner
8
Pros:

Zimmer sehr sauber, ruhig und ausreichend groß. Das Frühstück war absolut ausreichend und das Personal sehr freundlich.
Kostenlose Parkplätze sind in ausreichender Menge vorhanden. Wir würden jederzeit dort wieder übernachten.

2025-06-01 via Nuitee
W
Willy
10
Good stay for a few day
Pros:

Nice and clean, staff spoke good english. Just a decent hotel to stay in for a few days for whatever reason!

2025-05-06 via Nuitee
I
Ian
2
Stay away!
Pros:

very basic hotel, no restaurant (misleading description given). Had to ask multiple times for fresh towels, coffee, milk, sugar etc as the maid kept forgetting to replace. Very noisy outsound during the night. Drunks seems to congregate outside.
Bottle of water €6:50, which is a disgrace. Beakfast very basic, with little seating area.
Definitely wont be staying again, worse hotel. I've stayed in during my visits to Dusseldorf.

2025-03-20 via Nuitee
E
eugenio partner
6
Pros:

busines hotel

2025-01-27 via Nuitee
V
Verified traveler
10
Pros:

Hotel room was quiet.

2025-01-14 via Nuitee
R
Raymond family
10
Pros:

alles super. Frühstück ok

2024-12-30 via Nuitee
M
Miroslav
8
Pros:

Sauberes Hotel mit freundliches Personal. Bin sehr zufrieden

2024-11-18 via Nuitee
T
Toshikazu
8
Pros:

Good enough for business trip

2024-10-21 via Nuitee
P
paulcC9132JE Business gb
10
Amazing staff and service
Pros:

This hotel was booked for me and I had no idea of the quality. I have to say I was more than impressed on a number of fronts. The staff could not do enough for us. We were there for the Shutzenfest and they were rushed off their feet. Morning, noon and night they smiled and helped us enjoy our stay. Very central to Neus Shutzenfest, the breakfast was unlimited and filled you up for.the day, each person had a flask of boiling hot coffee. The hotel was immaculate as were the rooms. Cleaning staff were very polite and if you asked for room not to be cleaned they would ask if you needed towels etc. The bar was open all night and drinks reasonably priced. Great value for money.

2024-08-29 via Tripadvisor
S
Samiksha
10
Pros:

Property and Staff are 10 Stars

Negative - no air conditioning, no lunch/ dinner dining.

2024-08-13 via Nuitee
K
Klaus family
10
Pros:

Convenient location!

2024-08-02 via Nuitee
D
Departure33467783575 Business
2
worst experience
Pros:

worst hotel I have seen in my life. No proper menu in Breakfast. No service and location is also very bad. Even they had charged for water. Staff was also very arrogant. room cleaning was bad. No body want to care. No body have changed the Towels inspite of repeated reminders

2024-06-08 via Tripadvisor
3
323MarcK Business
6
Rudimentary furnished and clean
Pros:

This Hotel is not great located somewhere in an industrial park. Ok it’s not to bad connected to the city but there is nothing around to run errands or other things.
The room was clean but puristic furnished. The TV very small not like on the pictures in Tripadvisor. Wifi was interrupted and the bathroom had a styling of the 80.
The breakfast was good not splendid but good. The staff friendly and attentive.
The charge was about 270€ a night for one person- absolutely not matching what was offered.
So all over three points.
Do I am looking for to come back? Not sure.

2024-04-17 via Tripadvisor
P
Patrick
6
Pros:

Si vous n’êtes pas véhiculé, oubliez cet hôtel ! Pas de restaurant pour un hôtel 4 étoiles situé dans une zone d’entreprise / entrepôts

2024-01-26 via Nuitee
L
LIZICA family
10
Pros:

Very clean, quiet and hospitable. Excellent breakfast, varied and tastefully prepared. Staff from the kitchen and housekeeping are very polite , friendly and helpful. The room was spacious, with high ceiling and large windows. Very nice stay.

2023-11-14 via Nuitee
S
Shannen
8
Pros:

Overall a decent budget hotel to stay overnight. Free and sufficient parking space. The staff at the breakfast was super friendly and very nice to our kids!

2023-08-06 via Nuitee
P
potocap Business gb
2
Poor hygiene
Pros:

Had a room with duvets which smelled strongly with armpits odour, receptionist wasn't helpful at all, manager on holiday, not accessible, rooms without AC. Second room was little better, good breakfast

2023-07-04 via Tripadvisor
C
Christian family
10
Pros:

Sehr gutes Hotel und das Frühstück war super reichlich Auswahl

2023-01-23 via Nuitee
M
Maximilian partner
10
Pros:

Alles bestens

2022-10-04 via Nuitee
G
Graham Keith
10
Pros:

Convenient with tram stop reasonably nearby. No local shops i could find. Good breakfast and helpful staff. Limited hotel facilities.

2022-06-27 via Nuitee