Comfort Suites West Indianapolis - Brownsburg

Hotels
•
Comfort Suites
8.3 (128 reviews)
500 West Northfield Drive , Brownsburg , US
+1 317-520-7800
[email protected]

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Free
Children allowed

Facilities

Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Golfing on site
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Very clean rooms and outdoor areas
Friendly and helpful staff
Convenient location (walking distance to restaurants/Walmart)
Good/excellent breakfast
Cons:
Pool closed or too cold (unadvertised/unavailable)
Hard beds and pillows
Noise issues from highway or disruptive neighbors
Occasional WiFi/connectivity problems and some worn property elements

Categories

Cleanliness
9
Multiple reviewers repeatedly note very clean rooms and outdoor spaces; one mention of an overwhelming cleaning-fluid smell in a single room but overall cleanliness is praised.
Service
9.1
Staff is frequently described as very friendly and helpful (several mentions of excellent/fantastic staff and easy check-in); a few negative interactions (desk rudeness about the pool, limited response to noise complaints) but overall service sentiment is positive.
Location
9
Location is convenient (walking distance to restaurants and Walmart, easy to get to); one comment about bushes partially hiding the driveway sign but generally favorable.
Room Quality
7.2
Mixed room quality: several mentions of comfortable beds and large, quiet rooms, but multiple complaints about very hard beds/pillows, noise from highway or neighbors, and occasional odors—net sentiment below average.
Amenities
6.8
Amenities are inconsistent: breakfast is often praised, but the pool being closed or too cold is a notable negative and there are WiFi/connectivity problems reported—overall amenities rated below target.
Value for Money
7.6
Value is mixed: most guests felt their needs were met and would return, but at least one guest felt they overpaid because the advertised pool was unavailable, lowering perceived value somewhat.
Food and Beverage
9.5
Breakfast receives repeated positive mentions (excellent/good breakfast several times); some suggestions for improvement but overall strong sentiment for F&B.
Overall Experience
8.2
Generally pleasant stays with many repeat intent and positive remarks about cleanliness, staff, and breakfast; negatives (pool issues, occasional noise and amenities shortcomings) moderate the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenience and Comfort at Comfort Suites

Suite Amenities: The all-suite property offers microwaves, refrigerators, and even whirlpool suites. Stay connected with AC and USB outlets in all rooms.

Delightful Dining: Enjoy a free hot breakfast with a variety of options, including customizable waffles. For early risers, grab a Your Suite Success Grab & Go bag.

Superior Services: Benefit from free coffee, weekday newspapers, and local calls. Relax in the indoor pool, stay fit in the gym, or utilize the business center.

Book your stay at Comfort Suites for a perfect blend of convenience and relaxation.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
The property will be undergoing renovations from 16 April 2018 until 30 June 2018.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 128 reviews
Cleanliness: 9
Service: 9.1
Location: 9
Room Quality: 7.2
Amenities: 6.8
Value for Money: 7.6
Food and Beverage: 9.5
Overall Experience: 8.2
D
Davis • family_with_children • us
4
Pools closed
Pros:

Very clean

Cons:

Beds are very hard and uncomfortable. The pool is NOT open. So if you are looking for a place that offers a pool-as we were- this isnt the place..there is nothing stated on the Booking.com site about this and on the hotel site its about 8 clicks deep. Overpaid for this place because we wanted the pool (soccer tourney weekend with kids). The man at the desk wasnt very friendly at all and kind of rude when I asked about the pool.

2025-11-03 • via Nuitee
T
Tim • family_with_children • us
10
2025-11-01 • via Nuitee
R
Robert • family_with_children • us
8
Not a bad place to stay but probably wont be staying because of the pool next trip. We stay in that area every 4-5 weeks
Pros:

Location

Cons:

The pool was too cold to use. My wife and granddaughter were not happy about that.

2025-10-27 • via Nuitee
C
Charliedog • couple • us
9
Probably will be our regular stop when going from Tennessee to Wisconsin and back again.
Pros:

Comfortable bed. Excellent breakfast. Strong wifi.

Cons:

There are some bushes that block their sign until a person at the driveway to their lot. Not too bad the second time around, but almost missed their driveway the first time we stayed there.

2025-10-13 • via Nuitee
S
Sullivan • couple • us
10
2025-10-12 • via Nuitee
B
Barbara • couple • us
9
Excellent Place to Stay
Pros:

Easy to get too. Very friendly staff. Clean room.

2025-10-10 • via Nuitee
M
Melody • extended_group • us
9
2025-10-06 • via Nuitee
C
Charliedog • couple • us
9
Would definitely stay here again.
Pros:

Comfortable bed. Strong WiFi. Excellent breakfast.

Cons:

Nothing jumps out me.

2025-10-06 • via Nuitee
C
Cruz • couple • us
10
Beautiful experience
Pros:

I really enjoyed the outdoors space verry clean comfortable seating the flowers were beautiful

Cons:

Nothing

2025-10-04 • via Nuitee
A
Allison
6
Pros:

The rooms facing the highway were extremely noisy. The room had an overwhelming smell of cleaning fluid.

2025-10-01 • via Nuitee
J
jerry • family
2
Pros:

Room 224 neighbor in room 226 was either drunk or nuts. Music and cussing and yelling. Called front desk they did call the room but that made them louder. Finally was told from front desk that someone had paid for their room and they would reach out to them. No difference but the front desk did move them but as they left their room they turned up the TV and it stayed on high until breakfast. NO sleep for me. I mentioned this to the day shift as we were checking out but sorry nothing we can do or offer anything to compensate. I was not looking for a free night but something. People abuse hotels for sure

2025-09-29 • via Nuitee
T
Thomas • couple • us
10
2025-09-29 • via Nuitee
J
John
10
👍👍
Pros:

Fantastic staff, room was great, walking distance to restaurants and Walmart

2025-09-28 • via Nuitee
A
Alan
10
Pros:

Great place nice and clean! Front desk was very friendly and helpful. Had a very enjoyable stay!

2025-09-28 • via Nuitee
C
Chad • couple • us
8
2025-09-28 • via Nuitee
J
Janet • partner
10
Pros:

Everything looks great. Very clean. Friendly staff. Nice quiet room.

2025-09-27 • via Nuitee
A
Amy
10
Pros:

Large room.

2025-09-25 • via Nuitee
B
Betsy • solo_traveller • us
4
Very nice staff, but worn down hotel.
Pros:

Staff was really nice.

Cons:

Pillows are hard as rocks. Had to ask at front desk for amenities, I.e. hair dryer, iron, ironing board. Then had to bring them back once I was finished with them.

Property is worn down.

2025-09-15 • via Nuitee
E
Erica • family_with_children
10
Pros:

Overall great stay, some recommendations better breakfast, better TV experience. Just basic cable. Was looking for apps. WiFi connection process was too long. You should be able to just connect once you enter your room number and last name.

2025-09-14 • via Nuitee
S
Sheralyn
10
Pros:

We had a very nice stay. Easy check-in & out. Everything was clean & nice bathroom. Room was quite spacious & air conditioning worked great. No guide for the TV was our only complaint. Decent breakfast.

2025-09-13 • via Nuitee