Holiday Inn Express Hotel & Suites Plano West - Frisco by IHG

Hotels
Holiday Inn Express
8.5 (454 reviews)
3101 North Dallas Parkway , Hebron , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Cons:
Poor breakfast quality
Uncomfortable furniture
Cleanliness issues

Categories

Cleanliness
7.89
Guests noted issues such as dirty carpets and broken tiles, indicating a need for improvement.
Service
9.36
Overall, the staff received positive feedback, though there were minor complaints about a specific staff member.
Location
8.9
Convenient location was appreciated, though some guests found nearby dining options lacking.
Room Quality
8.35
Mixed reviews regarding room quality; some found them comfortable while others mentioned the need for updates.
Amenities
7.88
The pool condition was a concern, with reports of cleanliness affecting its use.
Value for Money
8.84
Guests generally felt they got a fair value for their stay, despite some pricing concerns.
Food and Beverage
7.89
While breakfast received mixed reviews, there were praises for specific offerings.
Overall Experience
8.86
Most guests had enjoyable stays and appreciate the positives despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:26

Property Description

Convenient Location and Complimentary Shuttle Service
Ideally situated just 20 minutes from Dallas and close to the Shops at Willow Bend, Holiday Inn Express Hotel & Suites Dallas North Tollway North Plano offers free shuttle service to local attractions, making exploration a breeze.

Modern Amenities and Fitness Facilities
Each vibrantly decorated room is equipped with free Wi-Fi, a 32-inch flat-screen TV, coffee maker, and work desk. Guests can also enjoy the 24-hour gym with top-of-the-line equipment and a business center for all their needs.

Delicious Breakfast Options
Start your day right with a complimentary continental breakfast served every morning at The North Plano Holiday Inn Express, ensuring you are fueled up for a day of adventures.

Book now to experience a perfect blend of comfort and convenience at our hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

8.5
Based on 454 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.86
K
Karen couple us
7
2026-08-02 via Nuitee
S
Sherri solo_traveller us
10
2026-07-23 via Nuitee
T
Teresa couple us
10
2026-07-13 via Nuitee
C
Christopher solo_traveller us
7
Pros:

Bed was comfy

Cons:

Pool had wasp nest in the cracks of the pool tiles

2026-07-10 via Nuitee
L
Latasha solo_traveller us
10
2026-07-04 via Nuitee
A
Arturo1000 solo_traveller pe
9
2026-07-02 via Nuitee
G
Genia solo_traveller il
9
Pros:

Simple room, comfortable bed, very good breakfast, nice and polite staff - what you need more for short staying?
Thank you, staff!

2026-06-25 via Nuitee
C
Casey solo_traveller us
7
2026-06-23 via Nuitee
K
Kenneth solo_traveller us
7
Nice
Pros:

Close to destination

Cons:

Hallway was dirty

2026-06-18 via Nuitee
T
Tiffany solo_traveller us
4
Disgusting
Pros:

Close to airport

Cons:

The room was filthy and smelled heavily of mold and mildew. The smell was overwhelming the moment we walked in. We were moved to a second room, but the issues remained. The cleanliness throughout the hotel was unacceptable, and we would not stay here again.

2026-06-17 via Nuitee
P
Phyllis solo_traveller us
10
2026-06-15 via Nuitee
T
Tommy extended_group us
3
The staff, Liz, was lovely and breakfast and kitchen staff kind, but the state of the hotel is in ill repair. I felt lik
Pros:

Convenient location

Cons:

Filthy; carpets were dirty and not vacuumed; toilet did not work consistently, walls were scratched up, laundry room a mess

2026-06-15 via Nuitee
S
Sheli solo_traveller us
10
Pros:

The room was nice and big!

Cons:

I liked everything! Great service and great breakfast.

2026-06-08 via Nuitee
Q
Quiana/ Brandi solo_traveller us
10
Pros:

Everything

2026-06-01 via Nuitee
J
Johnny solo_traveller us
8
Was a good stay. Will stay there again
Pros:

The lady at the front desk was very friendly And helpful.

Cons:

Was no wash cloths in the bathroom.

2026-05-12 via Nuitee
K
Kristy family_with_children us
1
Dirty Grounds
Pros:

The front desk staff and kitchen staff were fantastic

Cons:

I have never stayed in a hotel where housekeeping did not come to my room and clean. If they did not want to clean , the least they could do is empty trash and give new towels. I came on Friday night. There is rust coming from the bathtub /shower, and I just disregard that. But there was a hair on the wall in the shower. Not mine. So I disregarded that. However in the morning I left my room at 8:45 am and came back at 11:30 or so at night and the place was left the way I left it. Nothing done. I was nice enough to put the used towels in a pile. They were still there. The beds were not made and the trash was not emptied. With all of these things NOT being done, of course one can assume the place isn’t clean. I notice smaller things like dirty bottom of toilet, trash on the floor. I called down to the front desk and complained. The nice man at the desk apologize and gave me clean towels. I also asked him for trash bags so that I could empty my own trash and put the used towels in a bag for housekeeping the next day. I am so grossed out. I took all of my blankets and comforters I traveled with and used them on top of the dirty beds . I will NEVER return there. I would have never gotten this service at Hilton, however they were sold out as well as Marriott . I learned my lesson, never again, will I ever stay at a Holiday Inn. I know realized maybe we should have changed rooms but the front desk never offered and I didn’t demand it . So that’s my fault . I don’t want to be rude to the staff and I want my $50 incidental charge returned !

2026-05-04 via Nuitee
G
Gladys family_with_children us
8
2026-05-01 via Nuitee
M
Mary solo_traveller us
10
2026-04-30 via Nuitee
C
Chris family_with_children us
10
Pros:

Everything

2026-04-29 via Nuitee
S
Sharlyn couple us
5
2026-04-27 via Nuitee