Holiday Inn Express Hotel & Suites Plano West - Frisco by IHG

Hotels
•
Holiday Inn Express
8.5 (429 reviews)
3101 North Dallas Parkway , Plano , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Cons:
Poor breakfast quality
Uncomfortable furniture
Cleanliness issues

Categories

Cleanliness
7.89
Guests noted issues such as dirty carpets and broken tiles, indicating a need for improvement.
Service
9.36
Overall, the staff received positive feedback, though there were minor complaints about a specific staff member.
Location
8.9
Convenient location was appreciated, though some guests found nearby dining options lacking.
Room Quality
8.35
Mixed reviews regarding room quality; some found them comfortable while others mentioned the need for updates.
Amenities
7.88
The pool condition was a concern, with reports of cleanliness affecting its use.
Value for Money
8.84
Guests generally felt they got a fair value for their stay, despite some pricing concerns.
Food and Beverage
7.89
While breakfast received mixed reviews, there were praises for specific offerings.
Overall Experience
8.86
Most guests had enjoyable stays and appreciate the positives despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:26

Property Description

Convenient Location and Complimentary Shuttle Service
Ideally situated just 20 minutes from Dallas and close to the Shops at Willow Bend, Holiday Inn Express Hotel & Suites Dallas North Tollway North Plano offers free shuttle service to local attractions, making exploration a breeze.

Modern Amenities and Fitness Facilities
Each vibrantly decorated room is equipped with free Wi-Fi, a 32-inch flat-screen TV, coffee maker, and work desk. Guests can also enjoy the 24-hour gym with top-of-the-line equipment and a business center for all their needs.

Delicious Breakfast Options
Start your day right with a complimentary continental breakfast served every morning at The North Plano Holiday Inn Express, ensuring you are fueled up for a day of adventures.

Book now to experience a perfect blend of comfort and convenience at our hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 429 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.86
B
Blake • solo_traveller • us
8
2026-03-25 • via Nuitee
C
Catherine • couple • us
7
Our stay was fine. Our rooms bathroom sink needs to be replaced, it had rust.
Pros:

The cinnamon rolls were good and the eggs, sausage & potatoes were fine.

2026-03-17 • via Nuitee
M
Melissa • couple • us
10
2026-03-13 • via Nuitee
C
Claire • family_with_children • us
10
Pros:

Loved the gluten free options at breakfast
So clean
So friendly

Cons:

The pool was closed 😫

2026-03-03 • via Nuitee
K
Katherine • family_with_children • us
10
2026-03-02 • via Nuitee
S
Sherri • solo_traveller • us
8
Great breakfast… comfortable beds
Pros:

Great area.. well lit…

Cons:

My room bathroom needed quite a few repairs… very shoty workmanship

2026-02-10 • via Nuitee
T
Taiba • couple • ca
10
Pros:

Love the service and very clean

2026-01-29 • via Nuitee
G
G.G. • couple • us
9
Great friendly staff when we checked in - helpful
Pros:

Cinnamon rolls were great

Cons:

Nothing

2026-01-21 • via Nuitee
P
Patricia • solo_traveller • us
7
2026-01-19 • via Nuitee
C
Carolyn • couple • us
9
Great experience!
Pros:

Excellent staff that went out of their way to provide a great experience. Room comfortable and clean. Breakfast was amazing!

2026-01-19 • via Nuitee
J
James • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Kimi • solo_traveller • us
5
Good
Pros:

Very clean and updated

Cons:

Breakfast cut off was too early and snack center overpriced:

Should have complementary water, water should have been stopped, even for sale and staff was not properly trained

2026-01-15 • via Nuitee
M
Makinzie • couple • us
10
The night shift personnel was absolutely amazing! Beds were super comfortable! Shower has great pressure. Breakfast was
Pros:

The night shift personnel was absolutely amazing!!!!

Cons:

Having to go in through the front entry only

2026-01-11 • via Nuitee
T
Tucker • couple • us
7
Was noisy in the bathroom
Pros:

Fine

Cons:

Fine

2026-01-11 • via Nuitee
K
Kevin • couple • us
10
2025-12-24 • via Nuitee
B
Bernal • couple • us
10
2025-12-16 • via Nuitee
M
Munyoro • couple • us
7
2025-12-11 • via Nuitee
S
Syed • couple • us
8
Breakfast was not good
Pros:

Nothing

Cons:

Food. Air conditioning

2025-12-09 • via Nuitee
S
Syed • couple • us
8
I did not like the breakfast
Pros:

Not much

Cons:

Air conditioning system and breakfast

2025-12-09 • via Nuitee
C
Carolyn • couple • us
10
Very impressed with the staff and comfort of the entire room!
Pros:

Close to the church we were attending and rooms were big, beds were comfy, shower was excellent, staff was perfect!

Cons:

No complaints!

2025-12-08 • via Nuitee