Fairmont Chateau Laurier

Hotels
•
Accor
8.6 (409 reviews)
1 Rideau St, Ottawa, Ontario, K1N 8S7 , Ottawa , CA
1-613-241-1414

listing image 1
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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room size discrepancies

Categories

Cleanliness
7.98
The cleanliness was mentioned as not being maintained in some parts of the hotel.
Service
9.45
Staff was noted for being amazing and accommodating despite some negative interactions.
Location
9.49
Great location mentioned multiple times, especially near attractions.
Room Quality
7.94
Some rooms were reported as small and in need of upgrades, affecting quality.
Amenities
8.97
Average amenities provided; some were adequate, others lacked variety.
Value for Money
7.43
Customers felt the experience did not justify the high price point.
Food and Beverage
8.48
Food quality at Zoe's was described as exquisite, but other offerings were less favorable.
Overall Experience
9.05
Overall experiences varied widely, but most guests enjoyed their time despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:05

Property Description

Recreational Amenities
Indulge in the indoor pool, fitness center, and rental bicycles for a delightful stay.

Culinary Delights
Savor international cuisine at Wilfrid's or opt for room service with a drink at the bar.

Convenient Facilities
Benefit from wireless internet access, concierge services, and gift shops at your disposal.

Book your stay at Fairmont Chateau Laurier, steps away from Ottawa's landmarks like Rideau Canal and Byward Market Square.

Important information:

  • Pool access available from 7:00 AM to 7:30 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Green Key Global

See all policies

Location

Guest Reviews

8.6
Based on 409 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 8.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 9.05
H
Hui-Chuan
10
Pros:

Classic and clean. Friendly staff. In the heart of Ottawa. Would love to stay again.

2025-10-11 • via Nuitee
R
Robert • partner
10
Pros:

Enjoyed the entire experience

2025-10-10 • via Nuitee
Y
Yohan
10
Pros:

We enjoyed our time at the hotel and all the amenities they offered.

2025-10-09 • via Nuitee
M
Michael • partner
10
Pros:

Great staff. Beautiful hotel. Fairmont hotels never disappoint.
The gold standard for what a five star hotel should be.
The service was outstanding. Great experience.

2025-10-07 • via Nuitee
S
Sameeh
10
Pros:

There is a serious homeless population around the hotel.

2025-10-07 • via Nuitee
S
Stanley • family
10
Pros:

There no self parking at the hotel, only valet parking available, and have to pay separate !!

2025-10-07 • via Nuitee
E
Errnst
10
Pros:

It was an awesome experience, customer service was great, hotel was great, everything there was amazing. I will advise any body whether vacation with family, with your lover or friends it is absolutely amazing place to go also the location it is amazing as a well and believe me you will not regret it choosing to go there to me this place is 1000 over 1000 grading.

2025-10-06 • via Nuitee
E
Eden
10
Pros:

Great place and great service , near stores and good restaurants

2025-10-06 • via Nuitee
C
Corbin • partner
10
Pros:

Forget By Town Market.
Very low end.

2025-10-06 • via Nuitee
A
Adriana • partner
10
Pros:

I loved the servuce at the front desk, restaurante for breakfast and the pool

2025-10-05 • via Nuitee
E
Emmanuelle • family
10
Pros:

Lovely !

2025-10-05 • via Nuitee
D
Dorothy
10
Pros:

The staff were incredibly helpful and polite.

2025-10-05 • via Nuitee
V
Vaughn • family
10
Pros:

Thoroughly enjoyed our stay in this historic, iconic gem in our nation's capital.

2025-10-03 • via Nuitee
A
arthur
10
Pros:

Chic

2025-10-03 • via Nuitee
D
Diane • partner
6
Pros:

Hotel had a lovely castle-like feel to it, however … there’s a charge for using the tv! The windows in the stairwell & window-sills were dirty, and the room we had was very small.

2025-10-02 • via Nuitee
M
Matthew • partner
10
Pros:

Great location walking distance to so many things! Just careful with the valet parking the staff was amazing however its busy we waited quite a bit for our vehicle. They took care of my valet bill however so at least they understood. One of the best hotels ive stayed at!

2025-10-01 • via Nuitee
E
Eva
2
Pros:

I was on room 336. It had a weird smell like pi from a dog next to one of the beds. The bathroom was not clean and the shower wall had mold. I paid too much for a “Parlament View”, but it was a small window facing practically the street and I needed to put my face on the dirty glass to see a little bit of the parliament. I have been more than 20 times in Ottawa, and for less expensive prices I had better rooms, and service.

2025-10-01 • via Nuitee
C
Cheryl
10
Pros:

Downtown Ottawa, easy access to unlock transport to both VIA Rail and airport

2025-09-30 • via Nuitee
S
Susan • family
6
Pros:

A lovely exterior and lobby with incredibly friendly staff, however there was hardly any drinking/filtered water in the rooms, and it was easier to just buy them rather than request it from the hotel. The mattress and pillow quality was terrible. Location is highly convenient and overall not the worst experience but also below expectations.

2025-09-30 • via Nuitee
R
Rhonda • family
10
Pros:

Great location.

2025-09-30 • via Nuitee