Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
High food prices

Categories

Cleanliness
7.83
Several reviews noted issues with cleanliness, including dust and unclean items.
Service
9.8
The staff was generally noted as polite and helpful, with positive mentions of concierge service.
Location
9.84
The location received multiple positive mentions, being convenient and scenic.
Room Quality
8.79
There were mixed sentiments regarding room quality, particularly mentions of old furniture.
Amenities
8.82
Amenities were described as decent but lacking at times, especially in the Gold Lounge.
Value for Money
8.78
Some guests felt the experience did not justify high prices.
Food and Beverage
8.83
Food options were noted as high-priced and with limited variety in some cases.
Overall Experience
9.3
Overall impressions varied, with some excellent experiences balanced by a few disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:27

Property Description

Luxurious Accommodations
The Fairmont Waterfront offers contemporary rooms with top-notch amenities like flat-screen TVs, minibars, and plush bathrobes. Enjoy a comfortable stay with stunning views of the harbor and mountains.

Gourmet Dining Experience
Indulge in fresh and handcrafted cuisine at ARC Food & Drink throughout the day. From breakfast to dinner, savor delicious meals made from local ingredients in a sophisticated setting.

Relaxation and Recreation
Unwind at the outdoor heated pool or rejuvenate at the modern gym and hot tub in the on-site health club. Take in the breathtaking scenery from the pool patio or explore nearby attractions like FlyOver Canada and Gastown.

Experience luxury and convenience at The Fairmont Waterfront - book your stay now for an unforgettable Vancouver getaway.

Important information:

Guests’ booking 4 or more rooms over the same dates will be subject to a one night prepaid, nonrefundable deposit per room at the time of booking.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs CAD 13.95 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 58 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1497 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
R
Rony • couple • il
10
2026-04-11 • via Nuitee
A
Aboaldahab • family_with_children • ca
7
Pros:

RCA restaurant for breakfast, It is expensive but it deserves one time trial , good variety of food and set menu, superb food quality . Pool is very good as it was cold but the water was warm ( nice experience)

Cons:

Cleaning is not good , I found two cans of pop under the bed as I have 1 year old was playing and found them . I told the staff and they cleaned it but I still has concern about cleaning properly.

2026-04-07 • via Nuitee
J
Jeffrey • extended_group • jp
10
Great hotel and location perfect for conference center
Pros:

Great location next to conference center and a slew of good restaurants close by. Room spacious and bed very comfortable. Heated outdoor pool was nice and the restaurants was a pleasant place for food and drinks.

Cons:

The view of bay mostly blocked by the conference ctr. despite it being touted (and priced) as one of the best view rooms. The hotel charges guests if they want to store something in the refrigerator..really such a bizarre and unwelcoming policy. Can't imagine they make much $ out of monopolizing frig and certainly put off guests.

2026-04-07 • via Nuitee
M
Michel • couple • ca
10
Perfect stay with fantastic views and food
Pros:

The breakfast is amazing.

Cons:

Everything was perfect.

2026-04-07 • via Nuitee
1
147nh38 • Friends getaway
6
Bit of a disappointing stay
Pros:

This property is conveniently located and while most of the staff were incredible, my stay left a lot to be desired. First, check-in time was listed as being 3:00 pm, however, our room was not ready at that time. In fact, our room took almost three additional hours to be ready (we received our notification minutes before 6 pm). While early check-in is a perk that was listed when I booked through my credit card, it's not something I expect. I do, however, think we should be able to check in at the time that that starts. Having to wait an additional 3 hours after traveling all day at that point was rather disheartening, and they did nothing to make this up to us. We were also told upon arrival that our bags would be sent up to be ready for us when our room was available. Well, we arrived well after receiving our notice that our room was ready - since we had wandered quite far trying to kill time - and found that our bags had not been brought up, so we had to reach out to get that sorted. Additionally, as I booked through my credit card's portal, it was stated that we would be welcomed with a welcome amenity, but this was never provided for us. When we inquired about this in addition to the late check-in, they were almost dismissive about it and stated it was an oversight because it was a rather busy weekend, but that it would be sent up. Unfortunately, this never actually happened and we never received it. Other things that did not sit well with us included the fact that there were no slippers provided, so because we didn't want to walk barefoot or in socks on the hotel carpet, we had to use our shoes throughout the stay. Additionally, they were out of shower gel. Overall, it's a convenient location, the room was perfectly acceptable, staff were mostly great, but I'm not sure I'd book again.

2026-04-05 • via Tripadvisor
W
wendy1103 • Family • Auckland, North Island
8
Gold rooms not necessarily superior
Pros:

We stayed at the Fairmont Waterfront for two nights in a standard room as part of our Rocky Mountaineer train booking. The previous two nights we had stayed in Gold rooms as a pre–Rocky Mountaineer stay, so it was interesting to be able to compare the two experiences.
Surprisingly, we actually preferred our standard room, as it had a stunning view over the water — considerably better than the view from our Gold room. In addition, one of our Gold rooms (on the 9th floor) was very noisy one night, which made it difficult to sleep.
Unfortunately, there appeared to be a mix-up with our booking (which we believe was the hotel’s error). On the first night we were placed in a king standard room, despite requiring two double beds. A rollaway bed was provided that night, but it was very lumpy and uncomfortable. The staff were, however, able to move us to a double-bedded room for the second night.
The lobby area often becomes very crowded, with limited seating. When guests are waiting for taxis, it can be difficult to find a place to sit. This is where Gold guests clearly benefit from having access to the Gold Lounge.
Overall, while we did enjoy our stay, there were enough small issues that we would consider staying elsewhere on a future visit to Vancouver.

2026-04-05 • via Tripadvisor
S
Sophie • couple • ch
5
2026-04-05 • via Nuitee
R
Rosilda • couple • br
10
Hotel super acolhedor.
Pros:

Atendimento excepcional dos funcionários, quarto organizado o tempo todo. O serviço de diferenciado Gold. Um mimo carinhoso em receber um bolinho surpresa no quarto de aniversário.

2026-04-05 • via Nuitee
A
Anne • solo_traveller • ca
9
2026-04-03 • via Nuitee
H
Happiness626457 • Family • Montevideo, Montevideo Department
4
Disappointing Experience
Pros:

I would like to register my dissatisfaction with how an important matter was handled during my stay at the Fairmont.

This was a family trip planned to celebrate a very special occasion: my daughter’s birthday, as she is currently studying in Vancouver. We traveled from Brazil for this occasion, and another son came from Los Angeles so we could celebrate together. It was therefore a meaningful moment that was unfortunately impacted by this experience.

When we approached the front desk to clarify a charge, they were unable to clearly indicate where this requirement had been previously documented. I would like to emphasize that at no point were we informed in advance of this policy.

Specifically, this refers to a nightly security deposit intended to cover potential damages or incidental consumption. I believe that such a charge should be communicated clearly and in advance, ideally at the time of booking rather than only at check-in, so that guests can make fully informed decisions.

I also informed the team that I was willing to pay immediately for any incidental charges, demonstrating full willingness to settle any expenses without the need for holds or recurring charges on the credit card.

Additionally, the attendant Susie Yao was rude and handled the situation in an unprofessional manner, which contributed to an unsatisfactory service experience.

From my previous stays at high-end hotels, this type of policy is always communicated transparently at the time of reservation, along with a level of service consistent with the standards expected from a luxury hotel brand.

Given this, I hope the Fairmont brand will review both its communication of policies and its customer service approach, particularly in situations involving guest inquiries and issue resolution.

The experience did not meet the expected level of excellence, and the treatment received significantly affected what should have been a special family occasion.

2026-04-01 • via Tripadvisor
C
Coral • family_with_children • ca
10
2026-04-01 • via Nuitee
S
Silke • family_with_children • de
10
2026-04-01 • via Nuitee
W
Wan-Zhen • couple • ca
8
2026-03-31 • via Nuitee
J
Jorge Enrique • family_with_children • mx
1
Personal sin preparación en el front desk
Pros:

Ubicación

Cons:

El front desk se negó a darme mi estado de cuenta por lo que había pagado. Decían que ni ellos mismos sabían cuánto era, ya que la reserva se había hecho por booking. Eso me mete en problemas para comprobar mis gastos de viaje ante mi empresa. No les importó y con una actitud muy grosera me batearon.

2026-03-30 • via Nuitee
A
Adele • couple • gb
4
Not as good as other Fairmont hotels we have stayed in
Pros:

The location was great, the room was a good size and the beds were comfortable.

Cons:

The bedroom was dated. No usb sockets in the room and only one socket on one side of the bed.
The bathroom was tired. The bath looked dirty but wasn’t just marked. The water was warm but not hot enough to take a bath nor shower. The maintenance people said at first it was because the building is old and then that it might be impacted by the renovations taking place on the 21st floor. I was given access to a bathroom on the 3rd floor and took a hot shower but that wasn’t ideal
The main reception only had two people on duty and the queues were long.

2026-03-30 • via Nuitee
A
albipier • Friends getaway
10
Perfect stay
Pros:

Our suite exceeded expectations, very spacious and cozy with astonishing views of the harbour.
They really did everything to satisfy our every request and make us feel very special.

2026-03-29 • via Tripadvisor
S
Sheehan • couple • au
10
2026-03-29 • via Nuitee
F
Francisco • couple • us
10
Best Vancouver Hotel
Pros:

Everything

Cons:

Nothing

2026-03-29 • via Nuitee
B
barbara • solo_traveller • it
6
2026-03-29 • via Nuitee
H
Halim • couple • my
7
Pros:

Near Miku an excellent Japanese resto

Cons:

Nothing

2026-03-28 • via Nuitee