Mandarin Oriental Ritz, Madrid

Hotels
•
Mandarin Oriental
9.5 (282 reviews)
Plaza de la Lealtad, 5 , Madrid , es
+34 917 01 67 67

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful hotel and location
Fantastic breakfast
Cons:
High price
Small room for luggage

Categories

Cleanliness
9.33
Standard quality for this hotel tier.
Service
9.8
Everything was excellent. Professional and friendly service from reception, bellmen, the brunch team, in-room dining, the spa, and the gym.
Location
9.84
The hotel is well located close to the main attractions in Madrid.
Room Quality
9.29
The rooms have a beautiful classical touch; however, one mention of smaller room inconveniences.
Amenities
9.32
The spa and breakfast were highly praised, contributing to an enjoyable experience.
Value for Money
8.78
Price is too high, according to one review, affecting overall value perception.
Food and Beverage
9.83
The breakfast was phenomenal and the food from room service was delicious.
Overall Experience
9.8
An amazing experience with top class staff and property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Luxurious Wellness Centre and Fitness Facilities

Indulge in the opulent experience at Mandarin Oriental, Ritz Madrid with its lavish Wellness Centre featuring indoor swimming pool, vitality pool, experience showers, steam room, and a fully-equipped fitness centre. Relax and rejuvenate with dedicated treatments in a serene environment.

Acclaimed Dining Experience

Savor exquisite culinary delights overseen by renowned Chef Quique Dacosta at the hotel's five restaurants and bars. From gourmet dishes to tantalizing beverages, experience a gastronomic journey that will delight your taste buds.

Prime Location near Iconic Landmarks

Situated in the heart of the Retiro district, Mandarin Oriental, Ritz Madrid offers easy access to Retiro Park and Madrid's renowned museums. Explore cultural treasures like the Prado, Thyssen Bornemisza, and Reina Sofia museums just a stone's throw away.

Book now for an unforgettable stay at Mandarin Oriental, Ritz Madrid!

Important information:

Cribs are available on request. Please contact the property for further information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Guest Reviews

9.5
Based on 282 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.83
Overall Experience: 9.8
M
munera • extended_group • kw
10
2026-09-11 • via Nuitee
C
Carolina • couple • cl
7
Un poco desilusionada
Pros:

Pre Iowa la decoración y muy espaciosa la habitación

Cons:

El servicio disparejo. Nos hicieron la habitación muy tarde, no e fregaron servicio de turn down, ni repusieron vasos del mini bar y el baño

2026-09-10 • via Nuitee
R
Rene • family_with_children • co
10
2026-09-04 • via Nuitee
I
Irene • couple • br
10
Recomendo de olhos fechados
Pros:

Localização excelente e funcionários muito atenciosos

Cons:

Não vi nenhum ponto negativo

2026-09-03 • via Nuitee
M
Martin • solo_traveller • ar
9
2026-09-02 • via Nuitee
N
Nadine • couple • us
10
Exceptional
Pros:

Excellent

Cons:

Nothing

2026-08-24 • via Nuitee
N
Nelson • couple • cl
9
Cumplió correctamente mis expectativas
Cons:

No me gustan las habitaciones en entretecho. La mía fue recibida como “upgrade” pero no lo sentí así. Yo quería una habitación alta y elegante, con ventanas.

2026-08-17 • via Nuitee
M
Maciej • family_with_children • pl
10
2026-08-15 • via Nuitee
G
Guadalupe • solo_traveller • ar
10
2026-08-15 • via Nuitee
G
Gisella • couple • pe
10
2026-08-15 • via Nuitee
C
Claudine • solo_traveller • lu
10
Tout parfait
Pros:

Absolument tout, la gentillesse du personnel , la chambre , la literie , les restaurants

Cons:

Rien

2026-08-13 • via Nuitee
P
Pavel • extended_group • gb
10
2026-08-09 • via Nuitee
I
Inna • solo_traveller • ru
8
Cons:

Я покупала номер с видом на Прада, меня поселили с видом на сад 🙄 не поняла , зачем тогда я переплачивала

2026-08-07 • via Nuitee
M
Miguel • couple • es
10
2026-08-02 • via Nuitee
A
Alvaro • couple • co
7
2026-08-02 • via Nuitee
K
Katharina • family_with_children • es
10
El trato especial desde siempre, gracias equipo
Pros:

Lo mejor suige el personal . Empezando por la puerta . Recepción, consierge y el trato en general.el hall es precioso. Las habitaciones….!prefiero! El antiguo Ritz (. Esta muy bien pero ha cambiado . Sin embargo las camas baños , instalaciones , tarta de bienvenida deliciosa todo está perfecto.

Cons:

Mucho Mandarín ,menos Ritz)

2026-07-20 • via Nuitee
C
Christoph • couple • de
8
2026-07-16 • via Nuitee
J
Joep • couple • nl
10
2026-07-13 • via Nuitee
A
Alberto • couple • es
10
Excelente
Pros:

Increíble la amabilidad , el trato y la profesionalidad del personal

2026-06-16 • via Nuitee
O
Ozan • couple • tr
10
2026-06-15 • via Nuitee