Homewood Suites by Hilton Lubbock

Hotels
Homewood Suites by Hilton
8.2 (359 reviews)
5320 West Loop 289 , Lubbock , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great breakfast
Nice staff
Close to the college
Spacious rooms
Cons:
Housekeeping issues
Damaged room walls
AC problems
High pet fee

Categories

Cleanliness
7.53
Housekeeping was insufficient and left the bathrooms untouched.
Service
9
Customer service received positive mentions, though front desk staff was occasionally absent.
Location
8.54
Well-located close to the college, making it convenient for visitors.
Room Quality
7.49
Mixed reviews on room condition; some issues with AC and general wear.
Amenities
8.02
Good amenities like having a kitchen and breakfast options, but some maintenance needed.
Value for Money
8.28
Questionable due to high pet fee and some room conditions.
Food and Beverage
8.53
Breakfast options were generally praised but had limited fruit selection.
Overall Experience
8.2
Overall stay was positive, but some significant issues impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:15

Property Description

Convenient Location
Situated in Lubbock, Texas, near major corporate offices and popular attractions like Texas Tech University.

Amenities Galore
Enjoy complimentary hot breakfast, weekday receptions, fitness center, outdoor pool, and business center.

Home-like Comfort
Relax in spacious suites with fully equipped kitchens, separate living and sleeping areas, and free high-speed internet.

Experience comfort and convenience at the newly renovated Homewood Suites Lubbock. Book your stay now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers evening reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Guest Reviews

8.2
Based on 359 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 8.28
Food and Beverage: 8.53
Overall Experience: 8.2
V
Vanessa family_with_children us
1
AWFUL!!! Completely unacceptable. Would NEVER recommend anyone to stay here.
Pros:

The only reason I wanted to stay here is so my child could sleep in the living room and my husband and I could be in the bedroom separate from her.

Cons:

We stayed at this hotel a week prior while traveling, and planned on staying here again on the way back to our home. The floors were disgusting. My daughter had black all over her feed and legs from crawling around. Every time the AC would turn on it would startle you out of your sleep because it was so incredibly loud. They also over booked the hotel and moved us to their sister hotel, which was much nicer. Emely assured us we would have the same room type at the new hotel and this was FALSE! It was a single room with no living space which I assured her on the phone would NOT work for us. After arriving at the new hotel a call was made to homewood and the only response we got was “there’s nothing we can do, I can send a message to my manager. It was just luck of the draw that y’all got moved.” Completely unacceptable when I booked this hotel almost 5 weeks prior. I would never recommend this hotel to anyone.

2026-09-02 via Nuitee
C
Claudia family_with_children us
10
Passing through
Pros:

Room was very clean. Beds were comfortable.

Cons:

Hard to understand front desk young lady. She spoke too soft and fast.

2026-08-10 via Nuitee
H
Hicks solo_traveller us
7
Pros:

Love this hotel for the spacious room and cleanliness.

Cons:

It's a little pricey, $150-$200 a night is a bit much when your check in isn't till 4 and checkout is noon. I come and stay when I have doctor's appointments once a month. To not be able to have the room till 4 is inconvenient. Most other places I've stayed I can get way earlier check-in. I realize that a lot of guest check out at noon and the room has to be cleaned, but alot check out early also. Your paying for less than 24 hours.

2026-08-09 via Nuitee
J
Julio family_with_children us
4
Dissatisfied and disappointed.
Pros:

Only thing I liked was location and price was fair.

Cons:

It’s an old hotel and bathroom was very old and dirty, very disappointed and probably won’t stay there again. Toilet had a wrong size lid and shower curtain was short and water would splash down on the floor also very poor ventilation.

2026-08-07 via Nuitee
B
Bob solo_traveller us
3
Hotel is not being maintained
Cons:

A/c return air filthy , told this is common. Room wasn’t ready for an hour after check in. Did not cool down til midnight

2026-08-02 via Nuitee
I
Isabel family_with_children us
10
Pros:

The property overall was an amazing experience
The staff helped and met my accommodations
The rooms are very nice and has a comfortable vibe to it. The pool was also very clean!

2026-07-24 via Nuitee
B
Brandy family_with_children us
5
Pros:

Room was okay. Breakfast area was nice. Staff was nice and accommodating. Appreciated the coffee set up in room.

Cons:

Bathroom light was so dim could barely see. No fan in bathroom. Not enough bedding dor booked guests. Had to go down and get the entire bed setup for the sofa sleeper. Breakfast had quite a few apology letters about things being out of service or out.

2026-07-13 via Nuitee
L
Larry couple us
7
2026-07-07 via Nuitee
E
Elizabeth family_with_children us
10
2026-07-03 via Nuitee
J
Justin solo_traveller us
5
Pros:

The staff were all very nice and helpful.

Cons:

There were little beetles in the bathroom and outside the door. I had to clean four beetles out of the sink at different times. The plug for the bathtub was broken (inconvenient when you have two little kids to bathe). The toilet paper holder was broken. The room had a pullout couch bed, but there was not any bedding in the room for it. The kitchen area was dirty.

2026-06-22 via Nuitee
K
Kenneth solo_traveller us
10
2026-06-20 via Nuitee
W
Wilson solo_traveller us
7
2026-06-11 via Nuitee
S
Shannon couple us
4
Pros:

The staff were very friendly and the price was perfect.

Cons:

The breakfast ran out. The room was not clean. There were not enough luggage trams for the guests.

2026-06-10 via Nuitee
C
Charlotte couple us
10
Great Value!
Pros:

Fantastic place to stay! 10*

Cons:

Nothing no complaints!

2026-06-02 via Nuitee
C
Charlotte couple us
10
Pros:

Perfect stay

2026-05-28 via Nuitee
J
James couple us
10
2026-05-21 via Nuitee
B
bridget couple us
5
Pros:

We were on the first floor and the window would not lock and we were told by Jeffrey that it was OK and my husband is a Thurman and they do inspections and that is not OK. Anybody can rose a window. They can do anything in your room and we were advised that if somebody tried to get into our room that time we got out, the police would be there where it was mentioned to that there would be security cameras. We only saw a few stay there before never had an issue this time was unimpressed. There was some kind of issue with Booking.com. I had to pay an additional out of my own pocket, I was told that was between me and hotels are Booking.com so not impressed.

Cons:

Please see above

2026-05-11 via Nuitee
K
Kami family_with_children us
8
Very nice!
Pros:

Breakfast was great! Front desk staff was awesome!!

Cons:

Breakfast hours are early for the start of a weekend (6-9AM). We started our wknd fun on Friday and would have liked to sleep a little longer. :)

2026-04-29 via Nuitee
B
bridget couple us
8
Nice
Pros:

Wish the shower water was hotter . Like that at night time after 10 you had to use your key to get in love this is the security of it.

Cons:

It was ok.

2026-04-21 via Nuitee
A
Amelia solo_traveller us
10
2026-04-19 via Nuitee