Homewood Suites by Hilton Lubbock

Hotels
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Homewood Suites by Hilton
7.6 (238 reviews)
5320 West Loop 289 , Lubbock , US
+1 806-785-7600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location
Spacious rooms / separate bedroom
Comfortable beds
In-room coffee setup and kitchenette
Clean pool (when open)
Breakfast area pleasant
Cons:
Serious cleanliness issues (dirty floors, found underwear, filthy A/C return)
Sagging/old mattresses and dated bathrooms
Very loud AC units
Overbooking / moved to different hotel without proper solution
No housekeeping on some stays / late room readiness
Pool closed at times
Insufficient or missing in-room items (water boiler, bedding) and dim bathroom lighting

Categories

Cleanliness
4.2
Multiple reviews reported filthy floors, dirty underwear found in closets, old/dirty bathrooms and a filthy A/C return; cleanliness is a clear weak point.
Service
9
Staff frequently described as friendly, helpful and accommodating in several reviews, though there were a few complaints about overbooking and slow resolution.
Location
9
Location is repeatedly called out positively; guests cited it as a strong point and appreciated convenience.
Room Quality
8.2
Rooms are often praised for being spacious with separate bedrooms and comfortable beds, but some reports note sagging mattresses, small/old bathrooms, dim lighting and loud AC.
Amenities
8
Amenities had mixed notes: pool praised as clean by some but also reported closed at times; in-room coffee setup and kitchenette features were positives, but missing items (e.g., water boiler) were noted.
Value for Money
7.8
Opinions vary: some guests felt the price was fair, others called the nightly rate pricey for limited check-in flexibility and dated facilities.
Food and Beverage
7
Breakfast area and in-room coffee setup were appreciated, but there were multiple notices/apologies about items being out of service and some shortages at breakfast.
Overall Experience
7.6
Mixed overall: several guests loved the spacious, comfortable rooms and helpful staff, while significant cleanliness and maintenance issues negatively impacted other stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Situated in Lubbock, Texas, near major corporate offices and popular attractions like Texas Tech University.

Amenities Galore
Enjoy complimentary hot breakfast, weekday receptions, fitness center, outdoor pool, and business center.

Home-like Comfort
Relax in spacious suites with fully equipped kitchens, separate living and sleeping areas, and free high-speed internet.

Experience comfort and convenience at the newly renovated Homewood Suites Lubbock. Book your stay now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers evening reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Guest Reviews

7.6
Based on 238 reviews
Cleanliness: 4.2
Service: 9
Location: 9
Room Quality: 8.2
Amenities: 8
Value for Money: 7.8
Food and Beverage: 7
Overall Experience: 7.6
W
Wilkins • couple • us
8
2026-11-02 • via Nuitee
W
Wilkins • couple • us
8
2026-11-02 • via Nuitee
S
Sheryl Hutchins • solo_traveller • us
3
Dissappointed
Cons:

Dirty men's underwear in closet floor. Sagging mattress and whole property needs upgraded. Small bathroom. Told the staff and they were great!

2026-10-25 • via Nuitee
M
Maria • couple • us
4
Not the best.
Pros:

Location , and staff was friendly.

Cons:

AC was ridiculously loud. No housekeeping during our 2 night stay. Had to go get fresh towels ourselves from the front desk. Room definitely was not cleaned very well prior to our check in which was around 7p.m

2026-10-13 • via Nuitee
V
Vanessa • family_with_children • us
1
2026-09-19 • via Nuitee
B
Betsy Karin • solo_traveller • no
8
This is our third time we came,love the hotel and the room,we will be back here
Pros:

Everything was good
Loved the room,it has seperat bedroom,air condition,fridge,freezer,
Our own little kitchen

Cons:

That the swimming pool wasn't open (I didn't know that.)
Missed to have a regular water boiler, because I like to drink Instant coffee

2026-09-19 • via Nuitee
M
Marisela • family_with_children • us
10
2026-09-16 • via Nuitee
V
Vanessa • family_with_children • us
1
AWFUL!!! Completely unacceptable. Would NEVER recommend anyone to stay here.
Pros:

The only reason I wanted to stay here is so my child could sleep in the living room and my husband and I could be in the bedroom separate from her.

Cons:

We stayed at this hotel a week prior while traveling, and planned on staying here again on the way back to our home. The floors were disgusting. My daughter had black all over her feed and legs from crawling around. Every time the AC would turn on it would startle you out of your sleep because it was so incredibly loud. They also over booked the hotel and moved us to their sister hotel, which was much nicer. Emely assured us we would have the same room type at the new hotel and this was FALSE! It was a single room with no living space which I assured her on the phone would NOT work for us. After arriving at the new hotel a call was made to homewood and the only response we got was “there’s nothing we can do, I can send a message to my manager. It was just luck of the draw that y’all got moved.” Completely unacceptable when I booked this hotel almost 5 weeks prior. I would never recommend this hotel to anyone.

2026-09-02 • via Nuitee
C
Claudia • family_with_children • us
10
Passing through
Pros:

Room was very clean. Beds were comfortable.

Cons:

Hard to understand front desk young lady. She spoke too soft and fast.

2026-08-10 • via Nuitee
H
Hicks • solo_traveller • us
7
Pros:

Love this hotel for the spacious room and cleanliness.

Cons:

It's a little pricey, $150-$200 a night is a bit much when your check in isn't till 4 and checkout is noon. I come and stay when I have doctor's appointments once a month. To not be able to have the room till 4 is inconvenient. Most other places I've stayed I can get way earlier check-in. I realize that a lot of guest check out at noon and the room has to be cleaned, but alot check out early also. Your paying for less than 24 hours.

2026-08-09 • via Nuitee
J
Julio • family_with_children • us
4
Dissatisfied and disappointed.
Pros:

Only thing I liked was location and price was fair.

Cons:

It’s an old hotel and bathroom was very old and dirty, very disappointed and probably won’t stay there again. Toilet had a wrong size lid and shower curtain was short and water would splash down on the floor also very poor ventilation.

2026-08-07 • via Nuitee
B
Bob • solo_traveller • us
3
Hotel is not being maintained
Cons:

A/c return air filthy , told this is common. Room wasn’t ready for an hour after check in. Did not cool down til midnight

2026-08-02 • via Nuitee
I
Isabel • family_with_children • us
10
Pros:

The property overall was an amazing experience
The staff helped and met my accommodations
The rooms are very nice and has a comfortable vibe to it. The pool was also very clean!

2026-07-24 • via Nuitee
B
Brandy • family_with_children • us
5
Pros:

Room was okay. Breakfast area was nice. Staff was nice and accommodating. Appreciated the coffee set up in room.

Cons:

Bathroom light was so dim could barely see. No fan in bathroom. Not enough bedding dor booked guests. Had to go down and get the entire bed setup for the sofa sleeper. Breakfast had quite a few apology letters about things being out of service or out.

2026-07-13 • via Nuitee
L
Larry • couple • us
7
2026-07-07 • via Nuitee
E
Elizabeth • family_with_children • us
10
2026-07-03 • via Nuitee
J
Justin • solo_traveller • us
5
Pros:

The staff were all very nice and helpful.

Cons:

There were little beetles in the bathroom and outside the door. I had to clean four beetles out of the sink at different times. The plug for the bathtub was broken (inconvenient when you have two little kids to bathe). The toilet paper holder was broken. The room had a pullout couch bed, but there was not any bedding in the room for it. The kitchen area was dirty.

2026-06-22 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-06-20 • via Nuitee
W
Wilson • solo_traveller • us
7
2026-06-11 • via Nuitee
S
Shannon • couple • us
4
Pros:

The staff were very friendly and the price was perfect.

Cons:

The breakfast ran out. The room was not clean. There were not enough luggage trams for the guests.

2026-06-10 • via Nuitee