Intercontinental Real Guatemala by IHG

Hotels
•
InterContinental Hotels & Resorts
9 (291 reviews)
14 calle 2-51 Zona 10 , Guatemala , gt

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good food and beverage options
Cons:
Cleanliness needs improvement
Value for money concerns

Categories

Cleanliness
8.39
Review mentions deteriorated room quality and need for improved cleaning.
Service
9.36
Numerous reviews highlight excellent and attentive service.
Location
9.4
Guests appreciate the convenient and central location.
Room Quality
8.35
Some rooms well-maintained, but some reports of aging facilities.
Amenities
9.38
Several reviews praise the amenities, including a great breakfast and spa.
Value for Money
8.34
Comments highlight high pricing relative to the quality of service.
Food and Beverage
9.39
Breakfast and on-site dining options received high praise.
Overall Experience
9.36
Predominantly positive reviews indicate a great overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:36

Property Description

Luxurious Accommodations
Indulge in comfort and style with our air-conditioned rooms featuring soundproof windows, Egyptian cotton sheets, and modern amenities like LCD TVs and wireless telephones. Relax in luxury with our plush bathrobes and premium toiletries.

Culinary Delights
Satisfy your cravings with our diverse dining options, including The Market, Picasso Stone Flame Oven, Tanoshii Sushi Bar, Saint Honoré Pâtisserie, and Maya Lounge. Experience a culinary journey that will tantalize your taste buds and leave you craving for more.

Convenience and Services
Take advantage of our well-equipped business center, gift shop, and tour desk for all your needs. Let our dedicated staff assist you with transfers to La Aurora International Airport, ensuring a seamless and stress-free stay.

Experience the epitome of luxury and convenience at Real InterContinental Guatemala. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 2 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 291 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
andrespl • solo_traveller • us
8
2026-01-19 • via Nuitee
E
Edgar • couple • gt
9
2026-01-19 • via Nuitee
E
Ernesto Marx • family_with_children • sv
10
Excelente y placentera
Pros:

El desayuno ,la limpieza y la atención del personal .

2026-01-19 • via Nuitee
J
Jorge • family_with_children • gt
9
Pros:

Las instalaciones y distintos servicios

Cons:

Intenté usar el sauna pero no hubo supervisión de parte del personal, el sauna nunca funcionó y tampoco hicieron algo por compensar el tiempo que estuve esperando

2026-01-12 • via Nuitee
P
Patricia • solo_traveller • sv
8
Mejora en las camas
Pros:

Lugar muy bonito, piscina, la atención del personal

Cons:

La cama pequeña y muy dura

2026-01-08 • via Nuitee
A
Armelle • couple • fr
8
Cons:

La vue sur les travaux

2026-01-04 • via Nuitee
E
Einat • family_with_children • gt
10
2025-12-26 • via Nuitee
G
gabriel • extended_group • gt
10
2025-12-15 • via Nuitee
K
Karen Isabel • family_with_children • gt
10
2025-12-14 • via Nuitee
S
Salazar • couple • cr
10
Gran servicio
Pros:

Excelente servicio

Cons:

Todo estuvo muy bien

2025-12-13 • via Nuitee
C
Cruickshanks • couple • gt
5
2025-12-13 • via Nuitee
C
Chantal • couple • ca
8
2025-12-08 • via Nuitee
A
Aradne • solo_traveller • it
10
Pleasant stay
Pros:

All was perfect

2025-12-03 • via Nuitee
B
brenda • family_with_children • gt
10
2025-12-03 • via Nuitee
J
Jose • couple • gt
1
Pésimo servicio al huésped
Pros:

Buenas instalaciones

Cons:

El servicio fue pésimo! A pesar que agende mi reserva al llegar al hotel me dijeron que no contaban con habitaciones y me tocó buscar otro hotel en medio de la noche la experiencia fue la peor que he tenido ya que el personal del hotel no hizo nada para resolver el problema

2025-11-20 • via Nuitee
A
Alan • couple • gt
8
Cons:

No funcionó el Wifi a pesar de seguir las instrucciones

2025-11-16 • via Nuitee
V
Vega • family_with_children • gt
10
Pros:

The Market. El personal muy amable.

Cons:

El baño de la habitación. El mármol da la impresión de funeraria

2025-10-27 • via Nuitee
A
Alberto • solo_traveller • pa
9
2025-10-26 • via Nuitee
J
Juan • solo_traveller • uy
9
2025-10-20 • via Nuitee
D
David • family_with_children • gt
8
2025-10-18 • via Nuitee