Capital O Hotel Central, Xalapa

Hotels
7.9 (357 reviews)
AV. 20 de Noviembre Ote. 522 Col. Tatahuicapan , Xalapa , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Good/central location
Comfortable beds
Clean rooms mentioned by multiple guests
Friendly/helpful reception staff (some reports)
Affordable price/value
Decent/abundant breakfast (for many)
Cons:
Many rooms lack air conditioning / noisy fans
No elevator and limited accessibility
Inconsistent hot water
Old/worn mattresses and dated rooms
Parking issues and poor handling of vehicle damage
Occasional cleanliness problems (cigarette smell) and delayed check-in/no towels
Instances of rude or unhelpful staff at checkout

Categories

Cleanliness
7.5
Mixed: several guests praise that rooms are very clean, but multiple reports mention cigarette smell in a room, missing towels on arrival and inconsistent housekeeping attention.
Service
8.2
Generally positive: reception staff were described as friendly and helpful (including at 3am), though there are reports of rude behavior at checkout and poor handling of a parking/damage incident.
Location
9
Strong: many guests highlight a central/great location, convenient for food and town; one guest suggested staying closer to the center for tourism, but location is overall a clear strength.
Room Quality
6.8
Below average: comfortable beds reported by some, but several mentions of very worn mattresses, small rooms, old-looking rooms, missing large-bed requests and broken/poorly maintained fixtures.
Amenities
6.5
Weak: frequent complaints about lack of air conditioning in many rooms, noisy/ineffective fans, no elevator, limited accessibility for wheelchairs, and inconsistent hot water.
Value for Money
9
Positive: price and perceived value are repeatedly noted as good/excellent, making the stay attractive despite some shortcomings.
Food and Beverage
7.2
Average: breakfast is generally adequate/continental and appreciated by many, but several guests mention cold items and room for improvement in quality and consistency.
Overall Experience
9
Generally favorable: many guests report a good or excellent stay (clean, comfortable beds, good location and price), though a minority experienced notable issues (parking damage, rude staff, cleanliness or amenity problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Convenient Location: Located next to CAXA Bus Station, Capital O Hotel Central, Xalapa offers easy access to transportation for your travels.

Comfortable Rooms: Enjoy colonial-style rooms equipped with modern amenities like flat-screen cable TV, a telephone, and a coffee maker for a cozy stay.

Relaxing Amenities: Unwind in the attractive garden terrace, utilize the business center, and benefit from the 24-hour reception's services, including a gift shop and tour desk.

Experience the perfect blend of convenience and comfort at Capital O Hotel Central, Xalapa. Book your stay now for a memorable experience!

Important information:

Please note the property is located next to a bar, some noises my be heard at night. The service charge per night is nonrefundable and will be charged at any time after the reservation is created.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Location

Guest Reviews

7.9
Based on 357 reviews
Cleanliness: 7.5
Service: 8.2
Location: 9
Room Quality: 6.8
Amenities: 6.5
Value for Money: 9
Food and Beverage: 7.2
Overall Experience: 9
F
Flor Blanca • solo_traveller • mx
8
Pros:

Limpio, económico y el desayuno sabroso.

Cons:

Las calles laterales para legar muy al estacionamiento son muy empinadas

2026-08-28 • via Nuitee
A
Anamin Yépez • solo_traveller • mx
8
2026-08-27 • via Nuitee
A
Anamin Yépez • solo_traveller • mx
8
2026-08-27 • via Nuitee
A
Anamin Yépez • solo_traveller • mx
8
Es cómodo
Pros:

La atención de dalila la chica de recepción fue muy amable y me ayudo a resolver un problema de cambio de habitación ya que por un accidente mi sobrina no iba a poder subir las escaleras. Quizá algo que deberían de mejorar es que haya mejor iluminación en las habitaciones, un tapete absorbente en el baño o algo para secar ya que los baños de las habitaciones son muy pequeños y si o si siempre terminaba todo mojado, los ganchos para colgar la ropa sin incomodos con cualquier movimiento y se caen! y que todas cuenten con aire acondicionado.

Cons:

Una de las camas tenía un colchón muy muy viejo, ya estaba sumido

2026-08-27 • via Nuitee
R
Rodrigo • solo_traveller • mx
10
Pros:

La ubicación y la atención de personal.

Cons:

No tienen aire acondicionado, que para el clima qué hacia, no fue necesario, pero no imagino como se pone en temporada de calor. No tenian toallas en la habitación cuando llegamos, pero si no dieron unas cuando las pedimos.

2026-08-26 • via Nuitee
M
Martínez • solo_traveller • mx
9
2026-08-24 • via Nuitee
T
Teresa Tello • couple • mx
8
2026-08-24 • via Nuitee
G
Galicia • solo_traveller • mx
8
2026-08-24 • via Nuitee
G
Guadalupe Jaime • family_with_children • mx
4
Decepcionante.
Pros:

La comida estaba bien.

Cons:

Por la noche hubo demasiado ruido pues había una discoteque en el salón contiguo a la habitación. No pudimos dormir hasta las 4 am. Además, no cuenta con elevador.

2026-08-24 • via Nuitee
H
Hania Danae • solo_traveller • mx
8
Pros:

Ubicación, accesibilidad

2026-08-22 • via Nuitee
M
Marco • solo_traveller • mx
8
2026-08-19 • via Nuitee
I
Idalia • family_with_children • mx
8
No hacen upgrade
Pros:

El desayuno y la atención del personal

Cons:

Las camas muy duras

2026-08-18 • via Nuitee
Y
Yolanda • family_with_children • mx
10
Agradable, muy tranquilo
Pros:

Muy bien ubicado, frente a CAXA y la atención del personal, tuve que dejar una maleta guardada unas horas y si me apoyaron sin ningun problema.

2026-08-17 • via Nuitee
G
Guzmán Luna • solo_traveller • mx
7
Pros:

La ubicación y el desayuno

Cons:

Hay mucho ruido afuera y entre los otros huéspedes

2026-08-16 • via Nuitee
M
Martha Karina • solo_traveller • mx
7
2026-08-15 • via Nuitee
E
ECadena • family_with_children • mx
9
Confortable
Pros:

La ubicacion perfecta, el.desayuno si le.falta un poco mas d.sabor, el agua caliente no había pero lo.solucionarom inmediatamente. Los.cuartos.agradables.

Cons:

La música del.salon d fiestas

2026-08-14 • via Nuitee
G
GERONIMO • family_with_children • mx
9
Cons:

Falta de variedad en el desayuno.

2026-08-14 • via Nuitee
I
Ivo • family_with_children • nl
5
Eens maar nooit meer.
Pros:

De locatie.

Cons:

Al met al een teleurstelling, als je fotos ziet denk je goed. Echter in het hotel hangt alles van ellende aan elkaar. Wifi werkte niet, telefoon op kamer werkt niet, moest bukken in de kamer om niet mn hoofd te stoten. Geen lift. Dus 4 verdiepingen met koffer slepen.

2026-08-12 • via Nuitee
• extended_group • mx
4
Cons:

Las instalaciones

2026-08-12 • via Nuitee
I
ibarra • solo_traveller • mx
10
2026-08-12 • via Nuitee