Hotel Castillo Huatulco & Beach Club

Terrible

The room was very clean, service was great, food was good. The beach club was very good with a pool and great lunch availability. The ocean at the beach club is not swimmable due to permanent red flags for rip tide. We had a great time.

Excellent location right in Santa Cruz. Huatulco is very safe. Hotel has separate beach club. Smaller boutique type hotel close to everything. Food was fine no a la cartes just buffet but they create lots of variety. Not your typical all inclusive . Sort of like a boutique hotel with free drinks and food. If you think of it like that . We like it . Not a five star hotel but didn’t claim to be either. Like a 3 star at home.

It was clean, the staff were attentive and very helpful

Over all decent. My review is very limited as I never used the beach club, and only used the restaurant for 3 breakfast meals. I used Castillo as a hub. There are way too many other options for meals, beaches, etc. to go to. The staff was nice. My room was clean. They need to change the carpet in the elevators because they are full of mould. Just climb the stairs and all is good.

Our room was quiet, clean and had a view of the garden area, a small balcony was included.
The staff were the best part of our stay they were always smiling and happy to help from Anna at the front desk to our favourite cleaners, shuttle drivers, servers as well as the concierge. All of our inquiries were answered and any issues were immediately taken care of.
The food was okay, we did not go hungry.
The beach club was a nice bonus however, located on a beautiful beach swimming in the ocean was risky most days but the view was incredible including seeing whales some days. The pool was clean and relaxing and the hotel shuttle was a big bonus.
The hotel location is great, walk to Santa Cruise beach or shops or a quick trip in a taxi to La Cruceta for more restaurants and shops.
Don’t forget to tip the staff. At times it was difficult to get smaller bills from the front desk, we were more successful asking the servers to make change.

Nos gustó todo,desde la entrada al Catillo su fachada impresionable.desde que se baja uno de automóvil…te reciben con una sonrisa agradable .bajansdo el equipaje acomodándo todo muy bien en el carrito de carga
Luego en front desk la persona que nos Atendio Hazsiel Burn professional
Luego nos impacto la
Amabilidad en el club la playa el profesionalismo de José (mesero) gracias mil gracias
Omg les
Recomiendo la habitación 332
Hasta pronto
Los desayunos buffet. Las cenas show todo todo muy lindoooo

Quaint Hotel, I never have stayed anywhere cleaner. Nice common areas, pretty landscape,and the beach club is beautiful, complete with a shuttle service approx every 1/2 hr to and from the hotel. Every member of the staff are friendly and helpful

Staff were great and hotel was close to amenities. The beach club was very nice with transportation provided by the hotel.

We enjoyed our stay! If you want to a smaller venue in an older Mexican building the try Hotel Castillo. If you want Americanized luxury then this is not for you. Rooms are basic but functional and clean. Staff are friendly, the pool is great. The beach club is good, although the entertainment was not very good. They couldn’t read the audience!

Location

Love this place! The staff are helpful and kind, the facilities are clean and well kept. Great location and comfortable surroundings. Some of the “extra” furniture is a bit dated but otherwise clean and functional. Genuinely enjoyed my stay here. Definitely will return

Everyone very helpful

A perfect family resort, though we realized we are probably not resort travelers. All inclusive means buffet food, which is as good as can be implied and unlimited beverages, though i doubt there was ever much alcohol in any of the drinks. But thats individual taste. Our only real issue was, even though we had booked months in advance, we were given the worst room in the hotel, at the farthest end of the hall, on the ground floor and sticking up against the main street, complete with party buses going by until midnight. When we asked to change, we were told they were sold out, but in the morning we could see. The next morning we were told, yes they could move us to a garden or pool view. But we would have to pack, move out and leave our bags until 4p with no room until then. At 4p we returned. This time they gave us a room over looking the parking lot courtyard and where the main exhaust fans for the kitchen and AC system blated away. After complaining again, we were finally given a room with 2 double beds, we had booked a queen, overlooking the back garden. At lot of effort to finally get an ok room. Other than all that, it was clean, the beach club was nice and we enjoyed ourselves.

Great staff hotel rooms view

I felt very safe stay at this hotel, and it was kept very clean. I found the hotel and street noise quite bad till midnight, the waitressesreally didnt speak much English, it was often challenging to get what we ordered for breakfast even with ggogle translate. The location was great, very central.

Food was basic. Lunch was the best deal of the day

The hotel needs a coffee machine in the room and a fridge.

Good value
Lots of young families having fun
Beach club ocean area not safe for swimming

The hotel Is nice and convenient. It was quite noisy however and the manager smoked a cigar in his office most days which smelled up the hallway on our floor
I did not feel comfortable complaining to the front desk. Ironically there was a no smoking sign in the hallway near his office

This traditional Mexican style hotel, is located in a great Santa Cruz location. The beach, marina, tour operators, restaurants, vendors, convenience stores, etc, are just across the street. The city bus also runs right past the hotel, which is convenient, if you plan to explore centro Huatulco. Additional restaurants and the ever popular Chedraui grocery store, is a 12-15 min walk away. The front desk staff are extremely friendly and helpful. As a bonus, all guests have access to the hotel’s beach club at Playa Chahue. A dedicated shuttle service, operates every day from 9:30am - 6pm.

Two negative aspects of this location are, the traffic noise if your room faces the street, and the very poor wifi service on the hotel property.